Rated 5 out of 5 by SPGScott Great SPG Property
I generally think W properties are over-hyped, but that is not the case for the W Bali. From staff responsiveness to the beautiful rooms and amenities, it absolutely exceeded our expectations.
We attempted to use one of our Platinum suite upgrades in advance of our stay, but unfortunately none were available. We did, however, receive a complimentary upgrade to an amazing ocean facing room on the top floor. The room did not disappoint.
Our only complaint about the property would be the high food / drink / spa prices, but that seems to be unavoidable if you're staying at any resort in Seminyak.
All in all, we had an amazing stay and would certainly come back.
January 16, 2016
Rated 5 out of 5 by Khal12 Great Hotel, great staff
Amazing hotel, one of the best i've ever seen. The staff is great, always available to serve with a smile. My favorite place is the Woobar
January 10, 2016
Rated 5 out of 5 by joe86 w bali is amazing
Had a great family time in this property, realy warm welcome serviceand outstanding food quality. Looking forward to make my stay again.
January 8, 2016
Rated 5 out of 5 by PGL77 Great family vacation
The experience exceeded our expectations! Great location, extremely friendly and helpful staff (from front desk, room service, pool attendants, etc.) Definitely recommend W Bali! We'll be back.
December 20, 2015
Rated 5 out of 5 by Brian33 Splendid ocean view and great poolside bar
My wife and I had a wonderful villa stay a W bali recently, specially thanks to W insider Dino and Guest relationship manager Rika for the efforts and great job in putting a a great surprise for my wife birthday.The Ocean views from the pool is awesome. The food at starfish bloo is great. Thanks to the team talents and chefs for making it happen. Definitely be back again soon.
October 28, 2015
Rated 5 out of 5 by Verified Reviewer Great experience!
We had an amazing stay at the W Retreat & Spa in Bali, we stayed for 3 nights and all the staff were super friendly and helping plus caring. The breakfast had a good diversity. Thank you all for the stay.
October 16, 2015
Rated 5 out of 5 by toddml Simply the Best!
When a hotel is the other side of the world has been open just over 4 years and we have lost count of the number of times we have been it can only mean its good!
Calling it good though doesn't even come close to doing the place justice. We have traveled to various hotel in Asia, Middle East, Indian Ocean (Including multiple visits to W Maldives) and headed West as well but this is the one we always want to go back to because the staff are amazing and the place continually looks to improve.
It gets better each visit, they do not get complacent even though they get great reviews and are always busy. It really is all about the guests an ensuring they have a great stay and enjoy it the best they can.
On this occasion due to a family emergency our stay was cut short and didn't go to plan. The hotel did everything in their power to help us far beyond what they had to.
For the time we were there though the pool staff were as great as ever looking after us each day which makes such a difference. Both restaurants had new chefs from last time we stayed, but both menus seemed to have been enhanced! We still miss cake of the day from breakfast in Fire but if that's the only negative thing we can come up with in 4 years it says it all!
Simply an amazing place and the perfect place to relax. The staff are amazing and as good as any we have met in the world!
October 10, 2015
Rated 5 out of 5 by Ali05 Excellent Hotel
My wife and I stayed in W Retreat Bali for 4 nights , it was very nice hotel and for sure we will come back again for at least 1 week cuz 4 nights wasn't enough for staying in W.
October 4, 2015
Rated 4 out of 5 by Mo83 W Retreat Bali
Great resort. Fire restaurant at W is honestly the best restaurant i have ever tried in Bali, amazing food (grilled octopus & satay is amazing)
Swimming pool area is beautiful
You can't swim at the beach although its front of high because of the high current
No waterspouts around, you have to go to Nusa Dua
September 5, 2015
Rated 5 out of 5 by Renee00 Wow!
What a pleasure it was to stay at the W Retreat in Bali. My husband and I have stayed in many hotels and resorts around the world and I can honestly say that this one is right up there with the best. The professionalism and service that the staff provide is second to none not to mention the cleanliness of the resort. We were felt welcome from the moment we arrived until the moment we left the resort to head back home. The politeness and smiles of all that work at this resort made our stay that little bit extra special. The little things that made our stay enjoyable were the complimentary refreshments around the pool area such as iced teas, flavoured water, fruit skewers and sunglass cleaning which were all offered with a smile. We were very impressed with the food here and chose to dine in at Fire many times. We were also very grateful for the offer to freshen up at the Spa after we had checked out of our room. This included the use of the hotels toiletries and accessories so we can leave and board our flight feeling fresh. Thank you the W Seminyak for contributing to making our holiday memorable and we look forward to visiting again.
June 26, 2015
Rated 5 out of 5 by missempage Best sunset drinks
WooBar is the perfect sunset location
great cocktails and amazing food.
Hotel rooms are funky and very comfortable, great views from ocean view rooms.
Sunday brunch is delicious.
May 12, 2015
Rated 5 out of 5 by JayJaySt Heaven on Earth
It was a blissful to stay with W Bali, I could really de-stres myself and had a very relaxing and fulfilling stay.
The level of the hospitality was just perfect!
Thank you all in W Bali! Will come back soon.
April 23, 2015
Rated 5 out of 5 by Zalarji The hotel has great features
W Bali has all the great features to offer for the trendy travellers. It is a great swanky and trendy hotel close to the best places in Seminyak area.
April 22, 2015
Rated 5 out of 5 by Thankyousomuch Excellent personal service - thank you Tyo and Dino!
Hotel was very welcoming to say the least.
My ambassador Tyo was one of the most accommodating ambassadors I have ever met - he went above and beyond his job description to make me and my guests feel welcomed to the resort. When I missed my flight flying out of Bali, he even came to find me at the airport (it was his off day) to ensure all is well. I was very impressed to say the least.
Dino kindly showed me around the villa areas - as I hope to revisit the W in Bali again!
April 21, 2015
Rated 5 out of 5 by DrSaifulKa Sublime, need I say more...
I was really impressed by the staff. Starting at check-in where Imam knew my daughter's name and my wife and Iooked after my daughter so well during the check-in process, exec chef, Jack came to us and informed us about the halal meat, how it was prepared and cooked, we were overwhelmed by his kindness at dinner in Fire, and by Rika Chachacha who organised the best birthday surprise for my wife in our room and Bluefish breakfast area, and my daughter got the best one of all with a Frozen Princess Anna doll; just wow! The staff couldn't do anymore at Away spa and treated my wife to a really great time, the lady at checkout, Novi also was stupendously nice to us and my daughter. All in all, the great staff like this is what makes W stand heads and shoulders above the rest.
I do think it needs a children's play room or area like Four Seasons, and gym access for folks with good supportive sandals not just sports trainers.
April 16, 2015
Rated 5 out of 5 by DrSaiful Sublime staff and service, sublime setting and scenery
We stayed in the 1 bedroom villa and would recommend this highly, especially room 46 opposite Oasis which is a fantastic relaxing area with swinging seats hanging from trees, the villa itself is secluded and the amenities are great. The best part of our stay is Rika of W Insider who made our stay totally incredible, felt like we were treated as VVIP and made my wife's birthday celebration an event to remember with the balloons, the surprise to the room and the cake and singing at the breakfast bar, she surprised my daughter with Frozen character dolls after my daughter cried after losing a balloon, Imam at the check in area remembered all our names and gave my daughter so much attention it was just incredible. We felt so privileged and this is rare, we stay in many European and U.S. 5 star hotels and this W beats them all hands down because of its staff. The place, the room, the breakfast and the dinner prepared so well by Jack the executive chef who came to us personally at check in and during our meal in Fire, was superlative, so kind in giving us a complimentary rocket salad and explained the halal process which was unexpected. The Away spa is magical and everyone paid so much kind attention to our daughter, she felt so special. Nothing's too much, even asking for extra M&Ms in room welcoming bowl for her. Thank you all.
April 14, 2015
Rated 5 out of 5 by PSLim Everything was superb!
W Bali maintains its WOW factors; great experience from my arrival to our check out time.
Staffs were very attentive; we were very well taken care of. The best of all; they are doing that for every guests. Really impressive.
Room and facilities were maintained well; restaurant and bar were meeting our high expectation.
I really appreciate Oliver and his team, especially Dino, who made our short stay memorable.
April 5, 2015
Rated 5 out of 5 by Azhar Wonderful W
They Really pulled out all the stops. It was an amazing experience. They catered to all our needs. I am denefitely adding the W to my must stay hotel list.
March 30, 2015
Rated 5 out of 5 by PuffinsMum Wonderful!
We decided to stay at The W for a try after dining at Fire for breakfast a dinner a few times last sept. We were so impressed with the quality of the food and being a coeliac, safe dining is extremely important and the team were amazing!
We booked in for Sunday brunch ahead of our stay and were really impressed that Jack came to meet us when he heard we had arrived and arranged for me to be shown through the buffet.
On checkin a week later our rooms were no quite ready so we went to Woobar for a drink and I was amazed to see gf pizza was available...and it was soooo good! When we mentioned it to Jack he arranged for us to get the recipe, what amazing service!
Dinner that night at Fire...WOW! Once again Jack came and discussed the menu with us and even brought out new cuts of meat not yet on the menu to suggest we try and they were amazing!
The breakfast at Fire is the best in all the hotels we have stayed in at Bali. The food is the highest quality and the service from Nick our waiter most days and nights was of the highest level. He made us so welcome and knew all our preferences and I cannot speak more highly of Jack and the team, a real asset to The W.
We had 3 ocean view rooms and they were superb! Amazing views, best sleep I have had in a hotel room!
The pool is gorgeous! Only a tad annoyed that people visiting took up all the floating pool loungers, should they not be just for hotel guests? We tried for 3 days and missed out except for the last day.
Whatever Whenever is a hard thing to live up to...sadly we were let down a few times on that score with things we asked for but not a topic I wish to go into here. If the hotel want to know more they have my contact details.
Overall we loved it and will be back in June and August.
March 28, 2015
Rated 5 out of 5 by JayJaySt Wonderful and Excellent
Alongside with St Regis Bali, this is my favourite hotel. All aspects were perfect. Especially the view of the sea, the wave splashing just right near to the hotel and can view it the moment we open the room window door. Also can view the wave splashing right near the platinum restaurant! Very awesome! It's just amazing! The woo bar is like no other woo bar at othe W hotels. Will be back soon!
March 3, 2015
Rated 5 out of 5 by JosieG Great hotel!
The W is a beautiful hotel, in a great location, walking distance to area restaurant and shops. The staff were ALL phenomenal! They were all extremely friendly, attentive and helpful. We stayed in 3 hotels while in Bali, and the service at the W was by far the best.
February 25, 2015
Rated 5 out of 5 by keegsmeister Simply perfect for a couple!
Clean, young yet romantic, impeccable service and beautiful rooms!
February 16, 2015
Rated 5 out of 5 by cici65 Best resort i have ever stayed at
The attention to detail is amazing at this place, the service is second to none. Its has everything I want in a resort.
February 14, 2015
Rated 5 out of 5 by Woogirl 5 star excellence
I had high expectations based on reviews and photos I have seen on the W, and I was absolutely blown away. I would go back in a heartbeat, and have highly recommended it to all my friends and family.
The staff are amazing, helpful and friendly, the facilities and restaurants are world class, and it was without a doubt an incredible stay. I wil never stay anywhere else in Bali again.
To top off a fabulous stay, we met Paris Hilton in Woobar on our last night which was the icing on the cake!!
thanks so much!
February 5, 2015
Rated 5 out of 5 by Roger6233 Wonderful resort in Seminyak
As a fan of SPG, I would like to choose SPG hotel in my journey. This is the third hotel when I traveled in Bali. First is Le meridien, second is Westin in Nusa Dua. I really recommend this resort because it is very different from Westin resort ! W resort is a really fashionable resort and all the things in the resort will make you feel amazing !
Really thanks to resort gave the room upgrade and I had a very wonderful staying experience. I have decided that I will go back to W resort in this summer, hope I can have the same experience as well.
January 30, 2015
Rated 5 out of 5 by NaveenNKS Superb experience at W, Bali
W, Bali was a superb experience. Here's why:
1) The Ocean facing room was awesome. We spent top dollar for the room, but it was worth it. Very spacious, clean, good amenities. There were sofas to lounge in the room and balcony. Hanging out in the room didn't feel boring at all. We got personalized cocktail in the room on our anniversary, that felt special.
2) The Bose music system in the room and the selection of lounge music was awesome. We were very impressed. I love trance/house music and lounge music all day long made our day. Something as mundane as getting ready for the night, with the music in the room playing - felt as if the party's already started !!
3) Many places in the hotel to sit, lounge, relax. Multi-layered pool was quite nice. You get your space without bumping into another guest inside the pool. Woobar beside the pool was a click. We used to get cocktails while sun-bathing at the poolside. Very relaxing.
4) DJ Wilson's music at Woobar was awesome. He's a great guy, even played music to our choices. Typically DJ's are snobbish, but he was a friendly chap. Way to go Wilson - I'm listening to your mix while typing this :)
5) The property was huge, variety of areas to walk around, take pictures, hang out. Staff was warm and helpful.
6) My wife and I are vegetarians. At breakfast, the chefs were hospitable enough to prepare something special for us each day (other than the buffet menu available to us).
7) Only negative thing was the food, especially for vegetarians. Not much on offer here, so we relied on outside restaurants.
Overall the vibe at W, Bali was very energetic, young, hip and classy. I think we spent a lot of time at the property and forgot to visit other places in Bali. Now that's the best compliment a Resort Hotel can get !!! Way to go.
- Naveen Surana
January 7, 2015
Rated 4 out of 5 by Rain2015 great ocean view room
The room with ocean view is great, especially with daylight bathroom!
In addition, many thanks to the very friendly boy: hiskey!
January 5, 2015
Rated 3 out of 5 by Krschmidt72 Locked out of room at 12:01
We enjoyed breakfast and the bar near the beach each night but were disappointed with how the pool loungers were managed. Many guest put a towel and a magazine down and disappear for hours eating breakfast, etc. There were many attentive attendants so perhaps better to have them coordinate.
Also, as a Gold member I expected to automatically have late checkout. However, while rushing back to our room to collect our bags while our car was waiting for us, I was surprised to find that we had already been locked out of our room. Standard checkout time is 12:00 and it was 12:01. Out room was at the far end of one wing so this wasted at least 30 minutes as I had to walk back down and wait for someone to appear at the front desk, then to reset my room key, then walk all the way back to my room to get the bags. Should at least extend 1 hour after the standard time.
We were also very disappointed with the lack of suggestions on things to see and do in Seminyak. They basically said nothing really.
Overall it didn't feel like a Bali experience and we were disappointed by the lock out. I would look for other options in the area next time.
December 27, 2014
Rated 5 out of 5 by nikolay83 Absolutely Wonderful Hotel
I don't even know where to begin to describe my exceptional experience at W Bali. They completely redefined the meaning of the word "vacation". Starting from the moment you drive through the bamboo covered alley to get to the beautiful open-space lobby with the most relaxing sofa chairs to the moment you drive away from the hotel completely relaxed to the Balinese reality, you feel like you visited your best friends or relatives who were waiting forever to see you and make your time with them count. Absolutely aWesome. The W factor is ubiquitous. Stylish interior, glamorous atmosphere, comfortable beds, delicious food, friendliest staff, scrumptious cocktails, gorgeous sunsets, and amazing music that follows you wherever you go. There are just so many things in W Bali that make the world of difference, I can't list them in one review. Highly recommend to stay in this Wondrous hotel
November 25, 2014
Rated 5 out of 5 by Ali72 Wonderful
We stayed at the hotel and went to Starfish Bloo for Sunday brunch. The service was wonderful and food was fresh and tasty. We then spent some time in the pool. Again the service was excellent. After having drinks at the Woo Bar we decided to go to Fire for dinner. The food was amazing and the highlight of our stay.
November 25, 2014