Rated 4 out of 5 by Str88 Excellent
I am writing to compliment Katie, and Tim. I have stayed in the W LA, SF and often at the Saint Regis.
And until now I thought the W was second to the Regis. Katie and Tim changed that. I felt comfortable, taken care of and just over all happy while in the presence of these two employees. Their service made my stay at the W so nice I will definitely be staying with you every time I visit Austin.
Please send them a warm regard and compliments from the Stross Party!
February 17, 2014
Rated 5 out of 5 by Harry8156 Great Stay
Everything was excellent, EXCEPT the spa. I started with receiving my slippers and robe. I received, what looked like a size 10 slipper for my left foot but the problem was I received a size 6 for the right. I just couldn't see why it wasn't obvious to someone before I received them that they were clearly different sizes. The therapist had to have been new. Very inconsistent pressure and movements. I get massages regularly and this was up there on my worst list. Upon paying I was asked if I wanted to give gratuity.... I told them 20.00 and after reviewing my bill I noticed she added 32.00. I love everything about this hotel and it is my favorite place to stay in Austin. I just won't be visiting the spa next time.
February 10, 2014
Rated 5 out of 5 by NAVYSTUD has everything you are looking forward to experencing
Unique layout, CLEAN professional
to point inside team needs to get along with valet and vice versa
beds to die in
great room amenities
spa great while we waited for room
February 11, 2014
Rated 5 out of 5 by Ghavern The staff here go the extra mile to make you feel welcome and comfortable..
Each time I arrive for my monthly stay here, someone welcomes me by name. They do what they can to ensure that I stay in the type of room that I prefer. Last visit I wanted yogurt after the breakfast bar was closed and someone went a found a yogurt for me and gave it to me complimentary. They always go the extra mile.
January 19, 2014
Rated 5 out of 5 by Mg3020 Fabulous time in Austin
This is the place to stay. In the middle of Austin nightlife yet an oasis to rest and relax. Beautiful rooms and great views of the lake. Staff was top notch and met my every request.
February 9, 2014
Rated 3 out of 5 by odessagirl way over priced but nice
If you demand a contemporary place to lay your head, you have found the right place. However, I could NOT find any amenity to warrant the huge price tag.
Four things bothered me:: 1. very little storage space 2. no door between bathroom & bedroom 3. no room around sink to put your toiletries 4. the alarm clock was very hard to operate.
We stayed here because our son's wedding was here. The staff did a wonderful job of helping plan & carry out the ewedding. Jen, the wedding coordinator was wonderful. The staff also upgraded our son & daughter-in-law to the penthouse suite. What a delightful surprise!!
The W has a wonderfully central downtown location, so I presume that is why they can demand & get the huge price tag.
April 29, 2013
Rated 5 out of 5 by DandE Our home away from home.
Luxurious rooms, great views, friendly staff, delicious food and great location combine to make this the best value in Austin. Crazy scene on the weekends, which can be good or bad, but you can usually find a quiet corner to hang with friends if being surrounded by hip, good looking, well-dressed people of all ages is not to your liking. You have all of the downtown nightlife and the trails around Town Lake (Lady Bird Lake now) within an easy walk. We're in Austin once a month and this hotel is always our first choice.
December 19, 2013
Rated 5 out of 5 by DT67 High End Hotel Downtown
The hotel staff went over and beyond to help make sure our stay was as comfortable as possible. The room was spacious and well appointed.
January 31, 2014
Rated 4 out of 5 by DLG1 Great hotel but needs work
This was my first stay at a W Hotel. The hotel is beautiful and the front of house staff great - but there is a disconnect. On day 2 I called Whatever Whenever (WW) to let them know our shampoos etc had not been replaced since the previous guest - they promised a refill but when we got back to our room at 6 pm it hadn't even been cleaned. Day 3 we went for dinner at Trace and asked WW to have a bottle of champagne chilled in our room while we ate - got back from dinner - champagne not chilled. On leaving called down for our car - got downstairs - and you guessed it - no car and they had not received the message.
January 13, 2014
Rated 4 out of 5 by dibster No coffee in the room?!?!?
Hey I had a great stay and the staff were awesome - but two MINOR things bothered me
1. no one refilled the soap and stuff the next day - I might have signed up for the green thing, but I didn't get any points either
2. How come you don't have some coffee in the room?
January 28, 2014
Rated 2 out of 5 by ryanm Over priced versus comp set
I travel quite a bit for business, but this was a weekend out with wife and freinds. I've stayed at many W's, and was looking forward to visiting ATX location. Staff was great, bar scene good as expected, however the room (furniture, finishings, etc) were below expectations for the price ($400/night+$35 for parking). This is sky high for the Austin market, I get the domgraphic the W is targeting, but versus other luxury properties in the ATX area, it does not deliver the same experience per $$ as it's comp set. I am a loyal Starwood member, and will continue to use Starwood as my preferred hotel chain. Just wanted to provide feedback.
February 4, 2013
Rated 5 out of 5 by ssus Great Customer Service
The staff, specifically M Lopez, went above and beyond to make this an extra special weekend trip for us. Thank you guys!
January 27, 2014
Rated 5 out of 5 by onelmichele W Wonderful!
This is my second time at the W in Austin. The service is great. The pool scene is fabulous as well as the layout of the pool. The Spa is one of the best in Austin. If you like to work out, please bring your work out clothes, the gym facility is large and has newer equipment.
As far as the location, it is safe and is within walking distance to what Austin has to offer. If you feel like getting driven around, make an appointment for the Acura, complimentary.
It's important to have a decent restaurant at a hotel, well they hit the mark here too. Trace is very good. Their burger and drunken donuts are memorable.
The bar scene is cool and hip.
I have to say thanks to Joanna, Tony and Alex. They do go out of their way and totally get the W experience. I hope that the W Austin becomes the number ONE W property in the world. They have received the award many times. Very deserving!
April 8, 2013
Rated 5 out of 5 by onelmichele Wonderful
This is my second stay at the W Austin. I highly recommend this hotel. THE BEST W I have stayed at!
Pro's: Pool(awesome scene,nice layout,) concierge, Acura car, food at Trace, cool bar scene every night, walking distance to everything, safe area., Platinum recognition, best work out facility, nice spa. MOST IF ALL: The service!!!!
Con's: Even if you are 50 and above you will feel younger(maybe not a con)
Service is great but you do have one person that does not measure up to this hotel's level and expectations of service.Hopefully she will not be there when I go back in May. I am sure this person has been complained about before. Not W material.
Personally, Joanna, Director of Rooms and Tony, concierge went above and beyond my expectations. I can not thank them enough for their professionalism. I hope this rating gets them to the number ONE W in the world, they truly deserve it!!!
April 8, 2013
Rated 5 out of 5 by atxig Wonderful Stay
I live in Austin, but decided to take advantage of the wonderful rate the hotel had offered our guests and stayed. Elegant, comfortable facilities, accomodating staff, available resources; everything was top of the line.
January 22, 2014
Rated 5 out of 5 by CoachWill Wonderful stay in great city
Hotel staff was friendly and helpful; property was trendy yet homey. The sales and marketing coordinator gave me a tour of the property as my sister in law looking to have her bachelorette party here. Strong nightlight vibe; several lounge areas; full spa; outdoor pool with chairs and private cabanas. Highly recommend for business and pleasure.
January 14, 2014
Rated 5 out of 5 by Sljones1970 Great hotel
Very friendly staff and very clean...love it..will def stay again here..just a little expensive so wld def have to be special occasion
January 13, 2014
Rated 4 out of 5 by cchtx28 Great for business travel
The W is much nicer than other business hotels, but I wouldn't consider it a "boutique" hotel.
During our stay they were having trouble with their computers, which took up a bit of time and was a little annoying.
Our room was clean, spacious, and comfortable.
Final thought: $15 wifi doesn't say "nice hotel" to me. It says corporate penny-pinching.
January 10, 2014
Rated 1 out of 5 by Ken5381 we didn't get what we expected
Recently my wife and i stayed 2 nights at the W. we booked thru our AMX Centurion (Black) card Concierge and received the following commitments: a free upgrade from our current Corner Suite , free parking, free breakfast. At checkin (Dylon) we were clearly informed how WRONG we were and received none of the above. our AMX rep called the W and spoke with Marcus. he promised to make the corrections but STILL NOTHING HAPPENED.He didnt even contact us.
We had dinner at Trace and drinks at the bar: both experiences we amazing. we also had room service: Burger and Chicken Soup ($50.00). both were very below our expectatons.
January 25, 2013
Rated 5 out of 5 by royandrobinuk Exceptional in everyway!
Great rooms, excellent friendly and attentive staff and the perfect location!
January 7, 2014
Rated 5 out of 5 by JWAtx Best. Staff. Ever.
The facilities and the room were great, but what really put our stay over the top was the incredible staff.
January 6, 2014
Rated 5 out of 5 by EdTXLF2013 W staff will meet every need!
Our event was the best yet, in no small part due to the excellent service provided by the entire staff at the W Austin. There were lots of moving parts to our conference and decisions that were made/changed on the fly, and everyone that we worked with met our requests with a smile and absolute can do attitude. I would recommend the W Austin to any meeting and events professional any time any where!
January 16, 2013
Rated 3 out of 5 by SPGGoldGirl 2nd ACL Weekend
Maybe some of the staff felt overwhelmed during the second weekend of the ACL festival, but I feel they should be prepared for this level of activity. On two occasions when I called Whatever/Whenever the person answering the phone was short and snippy. I believe this same person was at the front desk to check us out and was visibly upset and unhappy. If you are so unhappy take a break and regroup, but guests should always see your best face. If you can't be hospitable maybe you should not be in the hospitality industry. The rooms were ok but definitely not worth the hefty price tag. Valet, bell boys and cleaning staff were excellent.
October 15, 2013
Rated 5 out of 5 by SIKhDaddy91 Overall EXCELLENT
We enjoyed ever aspect of our stay at The W Downtown Austin. From the moment we arrived in the valet cicle until they came to take our bags down for departure, all staff were extremely courteous and friendly. We will definatley stay here again. Thank you,
August 12, 2013
Rated 5 out of 5 by Suzie27 great stay
This was an amazing experience- staff and hotel were both great, especially Insider manager.
January 2, 2014
Rated 3 out of 5 by BusinessTraveler122 The rooms are quite small
I stayed in a "Spectacular" room with my three teenagers. Despite the name, the room was quite small, and not really suitable for 4 people. The rooms have an"open concept" bathroom - the glass enclosed shower is part of the sleeping area, so privacy while showering is an issue.
February 25, 2013
Rated 5 out of 5 by garthbrooks Birthday Bash
10 women from all over Texas met at The W Hotel to celebrate a 50th birthday...The staff went ABOVE and BEYOND to make this day amazing. Thank you for a wonderful experience! We have decided to meet back at The W in Austin every year to keep this rich experience ALIVE.
May 12, 2013
Rated 5 out of 5 by AlannaK Staff
Without exception, all of the staff took
excellent care of us throughout our stay.
January 2, 2014
Rated 5 out of 5 by chuck99 Very enjoyable stay in Austin
The hotel was located in a convenient area to convention center and area restaurants. Room was spacious and well maintained. Staff throughout all areas were friendly and helpful and requested input about room, stay, etc. Will definitely stay there again.
January 30, 2013
Rated 4 out of 5 by JPfromthe213 The Living Room
I don't normally drink cocktails, but when I do, I drink them at the Living Room at the W Austin. Wet Bar is also a great place to relax and grab some refreshments. Not to mention the location is so convenient and central to everything Austin.
May 20, 2013