Rated 5 out of 5 by MNB533 One night stay in Austin
The hotel was perfectly located in the middle of downtown Austin. It is conveniently located within walking distance to numerous restaurants.
June 30, 2014
Rated 5 out of 5 by missybhutch Best customer service at a W!
I am a platinum starwood guest and LOVE the hotel chain but the W Austin had the best service of any I have been to. Super friendly and went out of their way to be helpful and treat me well. Cannot wait to go back there!
June 29, 2014
Rated 4 out of 5 by dula Excellent service from staff
I was here for a business meeting and the staff was very attentive, providing excellent service (serving meals, filling water glasses, etc.). I'd left an item in my car (valet parked) and the attendant went to my car to retrieve the item and leave it at the front desk for me. No fuss.
June 28, 2014
Rated 4 out of 5 by sosomega Big Bang Theory
Started out sour and rough but then to rosey good times.
June 29, 2014
Rated 4 out of 5 by Allday003 Housekeeping - Optional
I was a little confused during check-in on what I must have agreed upon regarding housekeeping. The front desk clerk explained something about 500 points extra per stay. I apparently agreed to no housekeeping during my 3 day stay. In the end it wasn't a huge hassle but it was alarming to return after day of meetings to see bed and bath untouched.
June 26, 2014
Rated 4 out of 5 by Jerry127 Very nice, but rather discombobulated
If you're looking for flawless execution, this isn't the place. Solid facility, and everyone was super-nice, especially when apologizing for, and being accommodating about, those execution errors. A couple of examples: completely botched room service breakfast twice in one morning; no instructions in the Wired center how to use printers (and the W/W folks had no idea what to do next); housekeeper left no washcloths on second day, etc. Also, odd for a W, the bed was rather soft. Great location in downtown, nice public accommodations for a quiet chat. Texas-nice throughout.
June 20, 2014
Rated 5 out of 5 by Andrew333 Great downtown Austin hotel
Forced to stay here because of a cancelled flight, we were very pleased with our choice to always give Starwood hotels our business and this hotel certainly did not disappoint.
We first shared our experience about our delays and canceled flight and the front desk manager was very accommodating and offered all he could to help us.
The staff gave us a good idea of restaurants and shops in the area so we could have a good meal and purchase some clothes since our luggage was also lost.
We were placed in a room on a high floor and it was a great way to see the downtown area of Austin. Room was comfortable and the hotel lobby areas were spacious and very hip/cool.
Overall the experience was exceptional and if ever in Austin, definitely give this hotel your business!
June 22, 2014
Rated 5 out of 5 by BobJudi Wonderful, Spectacular,Fabulous, Cool Stay!
This was our first time staying at the W Hotel Austin. We had a wonderful time! We stayed in a cool corner suite! It was wonderful, fantastic views, amazing bathroom, really everything about the room was perfect. The social areas are fantastic. The pool is a
see and be seen kind of area, very vibrant. The bars rooms throughout the lobby are really fun. The restaurant, Trace is amazing. The food is delicious and i plan to write a review on the restaurant as well. The hotel is located within walking distance of just about every cool neighborhood in Austin. This is where you want to stay in Austin!
Last but not least, the staff here is so accommodating and warm. They really seem to love their jobs!
June 17, 2014
Rated 4 out of 5 by abcdefg12345 june 2014
The hotel was very nice; however, we booked four rooms in january, asked for connecting rooms on the same floor, and when we arrived we were told that none of our rooms could be connecting, and only 2 rooms were on the same floor, the day after we arrived. As a group connecting rooms were important to our trip and this was a detractor from the overall value.
June 23, 2014
Rated 5 out of 5 by dubhilton best property in austin - hands down
Virtually perfect stay at the W Austin for two nights. Staff is well trained in the W way of expertly executed hospitality.
Trace is excellent, rooms are well appointed and the location is premium. Book with confidence.
June 22, 2014
Rated 5 out of 5 by Tran51 St. Edwards Orientation
The Concierge staff is very accommodating. The service staff is outstanding!
June 20, 2014
Rated 5 out of 5 by ColonelMike Love the W but had one problem today
I have stayed at the W Austin many times - even before I was an SPG member. I have eaten at Trace dozens of times as well. Having recently moved back to Texas but to San Antonio this time, we often visit the W while in Austin. Our English Bulldog, Chesty Puller, is generally with us. Today, my wife and daughter went to the W for lunch while in Austin. One reason that they went is because the W is dog friendly. They were in the record room lounge and were going to order some lunch there - as we have done many, many times before. However, a W employee named Larry (tall African American) came and told them that they were not welcome there with a dog. My wife asked if he was new because we have been taking our dog there since they first opened and we lived two blocks away. This man was rude and made my wife feel like she did something wrong with a new policy. His rude demeanor and lack of understanding was not what we have become used to at the W. This will make us rethink our future plans at this property.
June 16, 2014
Rated 5 out of 5 by samthor best gym! best location! best pool!
i have stayed everywhere in ATX, and this is the spot!
i would like to give some recognition to a couple extremely helpful staff members- Alex the night manager and Tiffany the pool deck co-ordinator. They made sue my stay was perfect!
June 16, 2014
Rated 5 out of 5 by Rob1x Great hotel for get away weekend!
My wife and I recently spent the weekend at the W in Austin as a 'get away' from the kids. In fact, the W is our favorite hotel to do this periodically throughout the year. It's important to get some alone time with your spouse! We love the consistency of the service and the staff, and also the proximity to many things to do in downtown Austin.
June 14, 2014
Rated 4 out of 5 by MaryNell Great Service Poor Amenities
Everyone from the valet to the front desk was extremely welcoming and courteous. Trouble was that for a shower only room, there was no shower cap. I always travel with one just in case, but really, it should be provided for female guests.
June 9, 2014
Rated 3 out of 5 by odessagirl way over priced but nice
If you demand a contemporary place to lay your head, you have found the right place. However, I could NOT find any amenity to warrant the huge price tag.
Four things bothered me:: 1. very little storage space 2. no door between bathroom & bedroom 3. no room around sink to put your toiletries 4. the alarm clock was very hard to operate.
We stayed here because our son's wedding was here. The staff did a wonderful job of helping plan & carry out the ewedding. Jen, the wedding coordinator was wonderful. The staff also upgraded our son & daughter-in-law to the penthouse suite. What a delightful surprise!!
The W has a wonderfully central downtown location, so I presume that is why they can demand & get the huge price tag.
April 29, 2013
Rated 4 out of 5 by JenniferToronto Beautiful hotel, Loved the decorating and esthetic
Room was loud. Not sure where the night club was but it sounded like it was right near my room, pulsating music as I tried to go to sleep.
June 5, 2014
Rated 4 out of 5 by cathymich Just "OK"
The hotel is in a good location. We enjoyed our stay. The Spa and the gym were fantastic. Had the best massage of my life there. Hotel did not really refer the best of restaurants.
June 4, 2014
Rated 2 out of 5 by ryanm Over priced versus comp set
I travel quite a bit for business, but this was a weekend out with wife and freinds. I've stayed at many W's, and was looking forward to visiting ATX location. Staff was great, bar scene good as expected, however the room (furniture, finishings, etc) were below expectations for the price ($400/night+$35 for parking). This is sky high for the Austin market, I get the domgraphic the W is targeting, but versus other luxury properties in the ATX area, it does not deliver the same experience per $$ as it's comp set. I am a loyal Starwood member, and will continue to use Starwood as my preferred hotel chain. Just wanted to provide feedback.
February 4, 2013
Rated 5 out of 5 by onelmichele W Wonderful!
This is my second time at the W in Austin. The service is great. The pool scene is fabulous as well as the layout of the pool. The Spa is one of the best in Austin. If you like to work out, please bring your work out clothes, the gym facility is large and has newer equipment.
As far as the location, it is safe and is within walking distance to what Austin has to offer. If you feel like getting driven around, make an appointment for the Acura, complimentary.
It's important to have a decent restaurant at a hotel, well they hit the mark here too. Trace is very good. Their burger and drunken donuts are memorable.
The bar scene is cool and hip.
I have to say thanks to Joanna, Tony and Alex. They do go out of their way and totally get the W experience. I hope that the W Austin becomes the number ONE W property in the world. They have received the award many times. Very deserving!
April 8, 2013
Rated 5 out of 5 by onelmichele Wonderful
This is my second stay at the W Austin. I highly recommend this hotel. THE BEST W I have stayed at!
Pro's: Pool(awesome scene,nice layout,) concierge, Acura car, food at Trace, cool bar scene every night, walking distance to everything, safe area., Platinum recognition, best work out facility, nice spa. MOST IF ALL: The service!!!!
Con's: Even if you are 50 and above you will feel younger(maybe not a con)
Service is great but you do have one person that does not measure up to this hotel's level and expectations of service.Hopefully she will not be there when I go back in May. I am sure this person has been complained about before. Not W material.
Personally, Joanna, Director of Rooms and Tony, concierge went above and beyond my expectations. I can not thank them enough for their professionalism. I hope this rating gets them to the number ONE W in the world, they truly deserve it!!!
April 8, 2013
Rated 5 out of 5 by Bessy 5 days of relaxation and luxury
We spent 5 days at the W Austin and thoroughly enjoyed hanging out at the Wet Pool and the communal areas. When we asked, our requests were responded to very soon. The shopping in the immediate area, as well as the restaurants, were plentiful and within walking distance. We hated to leave!
May 22, 2014
Rated 4 out of 5 by DennisHouston Overall pleasant stay
We stayed at the W for the Austin Food & Wine Festival over the weekend. The staff was excellent and we were very pleased with the accomodations and the hotel restaurant TRACE. This property was about a 10 minute walk to the festival, so it was very convenient and it helped us get some exercise in after enjoying all of the food and wine at the festival. We were dissapointed that the Living Room did not have a section for SPG members and hotel guests. The bar was so crowded we could not get a drink in the evening and had to leave the hotel to relax and enjoy a cocktail - definately an area for improvement.
April 28, 2014
Rated 5 out of 5 by Miichele THE BEST W hotel in USA
I travel close to 200 nights a year. 100 plus at Starwood, which puts me at the Platinum Ambassador level.The reason why I am stating my credentials is because The W Austin hotel has exceeded my family and my expectations by far.
The staff are well trained and very accommodating. The Living Bar is cool. Trace has very good service. Tony is wonderful as the concierge, he goes out of his way. Joanna is the most caring and passionate Director of Rooms that I have ever encountered , It sometimes feels like you are at a small boutique hotel where everyone knows your name.
The pool can get a bit crowded but it is the scene and everyone is having fun. Most of all, the service there is great too!!!
The manager at the spa is" W wonderful!" Again, caring , happy and wants you to enjoy your experience. Bring your workout clothes, their gym has great equipment and a great view!
The rooms are nice(W nice). It is worth the extra money, especially during the season when the pool scene is around. They do recognize Platinum status.
The W is a great area to walk, explore, shop , listen to music venues and eat at great restaurants nearby!
We cannot wait to go back because we know staying here is a joy that leads to relaxation!! Oh and hey at our age, we still do like some excitement too.
April 10, 2014
Rated 5 out of 5 by Cwal256 Great location and style
I stayed at this hotel regularly over 9 months, they were great at upgrading to a suite for Platinum status and very friendly to always go the extra mile. The locations is right downtown near many great restaurants and you can go running along the river.
April 2, 2014
Rated 5 out of 5 by Pajamas Awesome Hotel
From the minute of our arrival we were greeted with a welcome. All the way from the guy taking our car to the doorman and the front desk.
Great atmosphere and very trendy up beat.
Was really looking forward to staying here my first time. The room was awesome loved the blue lights and all the little touches added pops of color. The view from our room couldn't have been better from my standpoint. All your staff from beginning to end was excellent . Can't wait to return Thank You!
March 9, 2014
Rated 4 out of 5 by nolavisitor123 Great property, good design and location.
Hotel location is great, downtown Austin is fun. We didn't get the chance to see the pool. We booked a double but we were fine switching into an accessible king. FD was helpful, even though they could smile a little more. The concierge sent us to the right spot, very helpful. Food in Trace was very bad, but our server (mid 20s, short bob hair) was great, as well as their supervisor. I wish I could remember her name, she was awesome. I enjoyed the number and variety of the free amenities in the hotel room. Not sure if part of the hotel, but the pizza restaurant on the same block with the hotel was horrible as well. I enjoyed the jazz band on the patio.
April 13, 2014
Rated 5 out of 5 by ptax13 Business
Hotel rooms were great and the hotel staff could not have been nicer or more accomodating. Excellent job.
May 22, 2014
Rated 5 out of 5 by petehop awesome hotel for group/ bachelor party
such a great time at the w hotel this past weekend. was in town for bachelor party. thank you to the staff for making it a great stay.
April 1, 2014
Rated 3 out of 5 by radium46 W Hotel
Unfortunately my room had no bath tub and i dislike showers. When I spoke to another member of the group the same response-sorry my room had no tub either. Otherwise rooms totally satisfactory.
Restaurant staff pleasant. Restaurant poorly located as have to go through two lounges to get there from lobby.
May 17, 2014