Rated 3 out of 5 by dlvmcg Okay Stay
We could pick up the thumping from the rooftop bar in our room until around 2 am in the morning. Then we had some drunk guest outside the room sometime during the night. Noise level is kind of high.
February 23, 2014
Rated 1 out of 5 by JYescalis Smallest room ever
Great location and good staff, but rooms are so small (think cruise ship cabin size) that you cannot unpack your clothes without taking over the bed, My platinum "upgrade" was to a just-over 200 square foot room overlooking the parking garage. Is a shame because the decor is beautiful. If the rooms weren't so tiny this would probably be my go-to DC hotel; as it is I checked out early and went somewhere else.
December 24, 2011
Rated 2 out of 5 by Jenn32 Great Location but nothing more
The room was humid; the elevators were always crowded and it typically took several trips to get a free elevator to get to my room; and worst of all the staff was not friendly. In fact I had to leave a day early b/c of a family emergency and when i called to check out for that reason the front desk responded "we are going to have to charge you." Not I'm sorry, do you need a taxi or help with your bags... no no. "We are going to have to charge you!" I honestly did not care about money at that moment but that was rather disappointing. As a loyal Starwood customer it made be question my loyality.
May 22, 2012
Rated 3 out of 5 by Nanmoo Very noisy
We were on the 5th floor but heard the live music until very late. Also heard the vacuums early. Very noisy room. Disappointing not to have any spa spots available, even a week before check in. We only received products in our room twice, ran out the 4th day. Overpriced.
February 19, 2014
Rated 1 out of 5 by Sburn worst SPG experience
Unless you have a suite, the rooms in this hotel are awful. 200 sq. ft. at most. The sink is not in the bathroom nor are the towels. The desk has no outlets for computers and the lighting is horrible. My phones also dd not work for three days.The shag carpet is a nice touch though. I was on the 10th floor in a King Fantastic room upgraded as a Platinum SPG. On Friday night the music from the Rooftop bar goes until 2:30 am. I cant believe they would put anyone on the 10th on Friday or Saturday. Nice view of the Treasury and White House out of the small window if that is something yoiu care about. The only thing I can say positive about this place is that the staff was nice. I stay in a lot of Ws and this was by far the worst.I never write reviews but had to for this one.
January 10, 2012
Rated 1 out of 5 by Cin38 My room service experience was less than pleasant
customer service not good
February 19, 2014
Rated 2 out of 5 by Michelada Way Over Rated
Hotel staff tries, but can't do much. We were promised a bottle of wine in our room, but that NEVER showed up.
Room was small, bathroom was odd, to say the least (and we stay at lots of W Hotels). Sink was in the room and there was nowhere to put anything.
Restaurant is a joke. Went for breakfast. Our server was condesending....he served us cold coffee when he remembered, brought one serving of toast with the food and the second order of toast way after the meal! I got silverware and napkin after food was served and only after I asked....etc.
The room was so noisy that we almost left in the middle of the night....it was just too cold outside to do so.
Went to get some coffee in the lobby....NONE in their fancy pot....just looked good.
December 7, 2011
Rated 5 out of 5 by AriUgwu Nice stay
I had no issues and everyone was above and beyond.
February 17, 2014
Rated 4 out of 5 by JKstlmo Impressive staff
We had superior service by all the staff. We were particularly impressed by one of your employees . When she asked me at the hostess desk on the rooftop how my stay was, I mentioned that our room was very noisy. Our room was across from the elevator and the sound of the elevator bell was very loud in the room. Also, the constant slamming of doors in the hallway was extremely loud in our room. This young woman found another lovely room for us and we were very happy with the view and total quiet of the room. She exemplifies the perfect employee. She has made an SPG member very happy.
February 7, 2014
Rated 5 out of 5 by RNM2041 W Hotels always great!
Love this hotel but I have to say my room was not as clean as W Hotels usually are! My mirror and sofa had spillages on them which had not been wiped up when I checked in. The carpet was dirty and there were things stuck to it! I will be back but expect better next time!
The spa was amazing!
February 14, 2014
Rated 5 out of 5 by TravelingMan How to enjoy a Suite Night upgrade...
I have stayed at this hotel a few times and the location is ideal if you're doing most anything in DC. I had a Suite night award to use and was able to make it happen for this trip. They upgraded me to a Marvelous Suite with a great view of the Washington Monument and a few other DC landmarks. Big room, well appointed and enjoyed it fully. Had lunch and breakfast at J&G, also very well done.
January 23, 2014
Rated 5 out of 5 by maria1122 Quality, comfort and convenience
We spent the weekend at the W Washington, DC. The location was perfect walking distance from major attractions and museums. Staff was extremely friendly and responded quickly to every request. Room was beautiful with luxurious decor and the bed was one of the most comfortable I have ever slept on! The rooftop lounge has beautiful views of the white house and Washington monument. Can't wait to visit again soon!
February 10, 2014
Rated 3 out of 5 by MichaelLloyd Not The Warmest Greeting
I have to say that but for its location, I would not hurry back to the W. On my arrival, a wet, cold evening in Washington after a long cross-country plane ride, I went to check in. As I have been a Starwood gold member for years (and in some years Starwood platinum), and as these program highlight the upgrade-when-available feature, I asked the woman at the desk, "So do you have a nice room for me this evening?" Her curt response was "We're fully booked." I noted that that didn't respond to my question, and I got a very stern "You have the room you booked!" That rather set the tone for the stay, I'm afraid.
December 13, 2011
Rated 5 out of 5 by Bullock71 Comfortable
This hotel has some of the most comfortable rooms I've ever stayed in.
February 11, 2014
Rated 5 out of 5 by Cort My favorite Hotel on the East Coast
The first time I ever stepped foot into the hotel was for the night life on the rooftop... recommended to me by everyone ever. Next step was to get a room on my next visit. I'm so glad that I did. I DJ all over the country and unfortunately roll from hotel to hotel more than I ever planed on. Its very very rare that you find a hotel with the quality like The W. From the second you walk into the gorgeous lobby you realize that its "like that". Its decor is incredibly edgy and elegant all in one, the view is one of a kind, the White House what, a block away? The room itself was immaculate, elegant with its own modern twist. The bathroom was beautiful and huge. Somehow I've found myself an actual fan of this hotel.. I will be a lifelong guest to this hotel and plan on returning for any reason I can find to stay.
December 19, 2013
Rated 4 out of 5 by akaBobbyC Great short stay
Although my stay was short, the staff was attentive, engaging, and helpful. Room was clean, except for rubber band under the bed. The bathroom was funky and big compared to bed/sitting area. WiFi woeked with no problem.
February 10, 2014
Rated 5 out of 5 by nyc355 Great Experience!
I had a great time at the W Hotel in DC. It has a great location right near the White House and Smithsonians the staff was extremely friendly and knowledgable.
January 21, 2014
Rated 2 out of 5 by Bryan Style over Substance
The hotel looks hip, but the rooms are small and impractical. The sink is in the middle of the room, and the glass wall the shower shares with the rest of the room probably seemed like a better idea on paper. They did not get around to making up our room, and or the rooms of several others in our party. The Fitness Center was adequate.
The roof bar/restaurant looked like it had a great view, but the staff obviously wanted a hipper crowd than us, and all but told us to go elsewhere..
December 7, 2011
Rated 2 out of 5 by Rebecka Not a real hotel
I know this is a W, so it is supposed to be trendy, but the club on top is so incredibly loud that at least 3 floors below can't sleep. It really was incredible how loud it was.
Concierge also did not seem to know about the area. We asked him 3 things, each of which he didn't know. 1. Breakfast place under $20 a plate. He says this does not exist in DC (which of course isn't true). 2. How do you get to Dulles Airport. He said taxi was the only way. Again, obviously untrue. 3. Restaurant that is walking distance (besides Old Ebbitt). He again did not know, besides saying we should eat at the hotel.
The location of the hotel is nice, but the main thing is how incredibly loud it is. Room vibrating loud several floors below the club. Very strange.
January 28, 2014
Rated 1 out of 5 by Andi How is SPG not paying attention to the issues with this hotel?
I checked into my hotel room and noticed immediately that it was very humid (think FL in summer). I called down to the front desk with my concern. I said, I haven't unpacked yet, maybe you could just switch my room. No, we will send up matience immediately. Matience did show up about a minute later and told me "these inside rooms have a humidity problem. I will adjust your thermostat so you can lower it down to 60. That should take care of the issue. I will be back in 20 minutes to check on you. This did not seem to help. 30 minutes later, I had to leave for dinner. I returned late that evening to find a cold and wet room. All night I fought the temp settings. I believe I got a cold from the room. The next morning I infored the desk that there is a huge humidity issue in the room. I requested a dehumidifier. They did deliver this to my room. Unfortunately, I entered later the afternoon to find not difference in my room. I called down stairs and asked for the 2nd time to switch rooms. They told me to hold on and they would call me right back. 30 minutes later, I packed my bags and went to the lobby. Explained the issue and was met with "I am sorry, we are sold out tonight." I immediately asked for a manager. The manager then took me to the room next door. Still humid. She proceeded to show me 3 additional inside rooms before I told her she needed to find me a non-humid room or move me to a different hotel. I didn't care what size my bed was or how big my room was...this was unexceptable. Finally, they found an outside room which was not clean. She checked my bag and bought me a hot tea until my room was finished being cleaned. I was very disappointed tat no one checked on their Platinum guest after that. Then at 10Am the next morning, someone knocked on my door and told me it was strange that I was still there since they showed I already checked out. I said nope, I am still here. She said she would check me back in. I then checked out about 11:30. I went down to the desk to confirm they had my starwood number since it was not on my bill. I think it is strange to ask me how my stay was...and after complaining not doing anything about it or saying you were sorry about it. I will never go back and recommend you don't go either.
March 29, 2012
Rated 5 out of 5 by grohr19 Fantastic Weekend
The staff was courteous and the hotel itself was luxury.
February 4, 2014
Rated 3 out of 5 by AbFabSkyLife A little too energetic
The hotel is well-decorated and the staff are very energetic and eager to please. I especially liked the extra touch of hot cider in the lobby. However, the ambiance of the hotel is definitely designed for people who prefer a much higher energy experience rather than a relaxing escape. I returned for the evening around 11:30 to find a nightclub atmosphere in the lobby with techno music spilling out into the sidewalk (and wafting up through to my guestroom window) and a velvet rope in front of the elevator complete with bouncers who checked my keycard for access. The elevators were jam packed with drunken young college types. The hotel also overdoes the guestroom point of sale - it's literally decorated with bottles of water and wine for sale. Also irritating there's free WiFi in the lobby but not in the guestrooms - so bar patrons enjoy amenities that guests do not unless they come sit in the (frankly quite noisy) lobby? In J&G for breakfast the staff were wonderfully pleasant and engaging, but I had to ask each time for orange juice refills (they refilled coffee automatically but ignored the empty orange juice glass). Throughout my stay the service delivery was practiced (with genuine warmth) but not polished. A great location but if you're looking for relaxing luxury this isn't the place.
February 3, 2014
Rated 1 out of 5 by Janela The "Forget it" Hotel
Besides location this is the "Forget it" Hotel. Need help with your luggage on arrival? Forget it cause staff will run from you instantly. Need a calm check it? Forget it cause it takes ages to find a reservation. Need a clean room? Forget it cause you have to wait till 7 or 8 pm to have housekeeping. Need a quite breakfast? Forget it cause it will take at least 40 minutes to get some (poor) service. I am a big fan of the W Hotels concept but the one in Washington for sure has no way to reach the basics of a 1 star hotel and it is far from being close to the expectations of SPG clients. Overall an experience to forget. Nothing more than a upscale bar (POV) with some rooms for the untold visitor. FORGET IT!
May 13, 2012
Rated 4 out of 5 by NYTVProducer Room Service Never Came
For such a distinguished hotel chain, I was extremely disappointed when room service did not arrive with my breakfast order. As a busy business traveler, I often rely on timely service, yet, the W disappointed in that regard. The room was clean & comfortable, but service needs work.
January 30, 2014
Rated 4 out of 5 by DonnaMT W Front Desk staff exceeded expectations!
We were very pleasantly surprised and pleased by the friendliness of the front desk upon check in. The same on with the check out and bell captain. Unfortunately, I often find W hotels to have a bit of an attitude at the front desk area but your Washington location was quite the opposite. Made us feel very welcome. Thank you!
January 27, 2014
Rated 3 out of 5 by Cassycaz Poor Customer Service at Check In Desk
Overall the hotel is very nice, however, the staff needs improvement. When I checked in the front desk person did NOT inform me that they were putting a $500 hold on my credit card for a deposit. This is not customary at every hotel therefore the front desk should inform the guest of this fact BEFORE running the card especially on NEW YEAR'S EVE!!! When I explained this fact to him, he gave me blank eyes that said he basically didn't care. No apology nothing. He also did not tell us where the elevators were or give us the lovely welcome to the W Hotel you usually get. Poor poor poor customer service!!! I expect better from this brand.
January 2, 2014
Rated 5 out of 5 by HLS24 Finest hotel in DC
From the moment you are greeted at the door until the moment you depart, the W's team is courteous, attentive, and immediately responsive to all requests. The rooms are immaculate and stocked well beyond "necessities". I highly recommend enjoying the superb service offered by the Whatever/Whenever team here! The consummate professionals here will make your stay memorable.
January 25, 2014
Rated 5 out of 5 by RyanPSPG The Extra Mile
I have stayed here many, many times on business and have always loved it, but my last stay left me needing to post a review. This trip was special. I brought my wife and 2 daughters with me and the entire staff was exceptionally great; ensuring every little detail of our trip was perfect.
Blair, at the living room bar, was so thoughtful. She always had juice ready for my girls and cocktails ready for me and my wife during nap time.
Our Insider, Zineb, and the What/when staff handled everything we could throw at them, with speed and accuracy.
With such amazing service, that makes you feel at home, you might forget you are in a hotel. That is, if it weren't for the stunning view of the Washington monument out the window of our room, or the view of the White House next door from the rooftop bar.
For all my stays, but this last one especially...
Truly a great hotel.
December 19, 2013
Rated 4 out of 5 by indie10 The hotel is very centrally located
Many restaurants are in walking distance and a park across the street, great location for when DC is not so cold.
January 27, 2014
Rated 5 out of 5 by Skidmarks "could be my last trip ever"
I was about to deploy to the desert and my wife and I were able to meet one last time in DC before I left. I checked in wearing desert pattern utilities and the staff asked if I was "coming or going." I answered "going" and the front desk gentleman told me he had a room for me. We were thrilled to get a spectacular view of the Capitol Mall and a very comfy bed.
This would have made our weekend by itself but in the morning the breakfast was good with very pleasant staff and my wife had some carrot juice drink concoction that she still talks about today.
We found the upstairs balcony/lounge area to be a wonderful place to just sit and drink hot chocolate (It was winter!). We spent hours there sitting and talking until we each had to leave in our own directions.
I come home in a month or so and I can not wait for us to have a reunion of our awesome weekend at the W.
June 18, 2012