Rated 4 out of 5 by Danielm1 This hotel is highly recommended
Good geographical location, good attention and good service.
Anyway, the hotel must improve the wifi service.
November 13, 2014
Rated 5 out of 5 by enverirdem Excellent Staff & Ultimate Comfort..
TOP MARKS FOR W PARIS.. WOW...
November 13, 2014
Rated 5 out of 5 by hiver Great location, amazing service
My wife and I stayed on three occasions at the W Paris Opera during our honeymoon. Every time we were exceptionally impressed with the service and the quality of the hotel staff. Our various rooms and suites were beyond expectations. I would highly recommend this hotel to leisure and business travellers alike, and now consider the W Paris Opera my favourite hotel in Paris.
November 11, 2014
Rated 5 out of 5 by November2014 Great hotel, great location
Very nice hotel, super friendly staff & great location; would be great if you could open windows on higher flows for some fresh air during the night
November 10, 2014
Rated 5 out of 5 by chef2 AMAZING SERVICE
THE ENTIRE STAFF WERE ACCOMMODATING AND FRIENDLY. I WAS VERY IMPRESSED WITH HOW HELPFUL AND KIND THEY WERE.
October 25, 2014
Rated 1 out of 5 by jprado85 Poor Customer Service
The hotel, view and room were all impeccable. However, the customer service lacked extremely, not including the bell hops. The concierge especially was extremely unprofessional and lacking in customer service. We were referred to a restaurant that was very poorly run, had terrible food and lacked in management. Upon returning to the hotel we let the concierge know out of courtesy how our experience was and that he might not want to make this recommendation to any other guests. He was beyond offended and took this personally. From this point on he would no longer give us directions, recommendations, or any help at all during our trip. Being from out of town, this put a huge wrench in our planning. He was extremely rude, offensive and overrated. After enduring this treatment each day/night we then had to retreat to our room with the beautiful view of the Opera. DO NOT book your stay here during a weekend. The hotel does not let you know that there are all night parties in the street and in front of the opera during the weekends. Loud music plays continuously until 4 am in the morning making it impossible to get any sleep. In addition to these major issues, I have had to ask the hotel 3 times for a correct PDF of my receipt that I still have not yet received.
After alerting the manager during our departure of what we faced during our entire trip she was unapologetic and her only solution was that she would talk to the concierge to retrieve his side of the story. Excuse me? His side of the story? 4 of your guests just told you he was continuously rude to us and that is all you have to say? Unacceptable. Especially because I have stayed at many W hotel location in the United States and have always been EXTREMELY satisfied. This was a huge let down and I would not recommend this hotel to anyone.
October 20, 2014
Rated 5 out of 5 by Osizi27 The W is Fantastic!
The W Paris-Opera Hotel is just ideal. Everything checks off:
Location is premium (Right next to the Legendary Opera)
Staff is warm, friendly and Professional
Chefs are really good
The Hotel is tastefully furnished
An Apple store is next door in the same building.
I cant find one bad thing to say. Great Stay
September 25, 2014
Rated 4 out of 5 by Lasvenska Best concierge ever!
We had a very pleasant stay at W Paris Opera. The location is great. Walkable to many things. Staff is very helpful and I wanted to highlight the concierge service. Both Claremont and Marko were exceptionally professional and very helpful. Marko went the extra mile. He sent us emails with suggestions for shops and restaurants, called to remind us of our upcoming soccer game start time when we got mixed up on time and didn't show up to pick up tickets. We were very impressed!
September 3, 2014
Rated 5 out of 5 by JLondon Paris business
Very nice hotel, ideally located in central Paris.
Friendly staff , know how to welcome SPG members!
August 26, 2014
Rated 5 out of 5 by Ann1108 Gem of a hotel, perfect location
The W in Paris was a beautifully appointed and a very centrally located hotel, across from the Opera Garnier and near many metro lines. The room was super modern and fun, and comfort and luxury were clear priorities. Our concierge was consistently wonderful throughout and employees were very responsive. There was a small mixup with housekeeping which resulted in our room not being made up one night--but the housekeeping manager was more upset bout this than we could be and quickly corrected it. All in all, an extremely good choice for us, and we were so happy with it.
August 14, 2014
Rated 5 out of 5 by KPY33 Great service
The service level at W Paris Opera is impeccable, well done. The lobby staff were responsive to some early hiccups.
As for the room... I had an upgrade to a Spectacular Room... the view of the Opera House is unmatched. The bed can rival Westin's Heavenly Bed and the design of course is typically W.
August 13, 2014
Rated 5 out of 5 by GregP Fantastic
I had a great stay at this property. The only issue I had was with the cheeseburger, Bun was very dry. This is minor. I highly recommend choosing the W opera if coming to Paris.
August 6, 2014
Rated 5 out of 5 by johnboynyc Excellent all around
The accommodations and the staff really surpassed my expectations. Hotel is located in a convenient area, close to cafes, metro, and shopping. Staff were accommodating and attentive which made the visit so very enjoyable!
August 4, 2014
Rated 5 out of 5 by Pulaski71 Great for romantic getaway/birthday surprise
Never stayed at a W Hotel before, so was a little wary. Booked this hotel based on location and it didn't disappoint with lots of landmarks, museums, restaurants, and shops within easy walking distance. Reserved a Spectacular Room that was spacious & gorgeous with a fantastic view of the Opera House. Amenities were all top notch and the staff were absolutely amazing. I asked in advance for a delivery of flowers & champagne to room upon arrival for my wife's birthday, which was accomplished without hassle. Thomas was the MOST HELPFUL CONCIERGE we've ever come across. He was attentive to all requests and made sure we had everything we needed -- even going so far as to personally arrange for a private, romantic dinner at a reasonably-priced restaurant for wife's birthday. Can't say enough about our experience here as it made this romantic getaway even more memorable.
August 3, 2014
Rated 5 out of 5 by DylanZ Wonderful Hotel at a Great Location
I used my Starwood points to stay at this hotel. It's a fair number of points, but it's worth it. The hotel rooms are beautiful, the staff is extremely helpful, and the location, right across the street from the Paris Opera House (yes - THAT Paris Opera House) can't be beat.
July 30, 2014
Rated 5 out of 5 by Cam63 Ultra-modern with all updated amenities.
Rooms were spacious, ultra modern, clean, with wonderfully comfortable bedding. Staff was courteous and extremely helpful. Location could not have been better. The restaurant food and service were excellent. Concierge services were superb. Bruno and Thomas worked with us mostly, although everyone was top notch, including the desk receptionists and bellmen. I would not hesitate to stay there in the future.
July 29, 2014
Rated 4 out of 5 by Meber99 Great hotel in an excellent location
Great representation of the W brand. This is still a hip-like hotel and with more class than most. Rooms are tasteful and nice. Service was very good.
As for meeting & event facilities, it was lacking on the service side.
July 25, 2014
Rated 3 out of 5 by GlobalMe Passé
been there, done that ideas of what was cool and trendy years ago.
July 25, 2014
Rated 2 out of 5 by EZD92 Not our cup of tea
We arrived early and they said they would call us when room was ready. No call. Very chic, modern design that does not flow well. Very small room. Shower would not shut. Toilet ran unless one fiddled with the lever. Cheeseburger was €27 (~$37) - are you kidding? A bit out of the way for the rates charged - way overpriced. Would suggest elsewhere. Concierge very nice and helpful though.
July 17, 2014
Rated 5 out of 5 by gk10 Perfect Location
Right next to the opera house, Galeries Lafayette, and walking distance to amazing shops. Great stay
July 12, 2014
Rated 5 out of 5 by rubypearl Convenient, comfortable, friendly staff
Perfect hotel for our 3 nights in Paris before embarking on our river cruise. Very clean, comfortable, friendly staff, perfect location. The concierges were exceptionally friendly and helpful especially marko, Bruno and Thomas. So were Milton and Tiago. We would stay here again any time we were in Paris.
July 11, 2014
Rated 4 out of 5 by valentina2 W PARIS/OPERA GREAT LOCATION
I loved this hotel. We wish the lobby were more dramatic, but overall very comfy even for a mom with child traveling alone. The staff was very kind, other then one instance where they couldn't understand me over the phone. Good food, and I'd stay longer if I could !
July 11, 2014
Rated 5 out of 5 by Jeff0704 Simply Outstanding
We have visited Paris several times, and stayed at different hotels. This hotel has many advantages: It is ideally located in the center of all activities. The room was clean, with nice amenities. The staff is very friendly and efficient. The warmth of the staff, particularly Customer Relations manager (Ms. CR) and the General Manager (Mr. CM), and their genuine interest in the guests is exceptional. We were glad to be there to celebrate an important occasion, and look forward coming back. Thanks for great hospitality.
July 4, 2014
Rated 5 out of 5 by JournalJim Perfectly located
The only downside of the W in Paris is that most taxi drivers were unfamiliar with the hotel, or even with the Apple store. However, they all knew Place de L'Opera so that was no problem.
The bed, the shower, the soundproofing and everything else was stellar.
The lighting, however, leaves some work, as it was difficult to figure out how to turn on or off certain fixtures. But that was a small inconvenience to an otherwise superb experience.
July 4, 2014
Rated 5 out of 5 by ppress Thanks for the wonderful stay
It was a perfect stay for my daughter's birthday. The little extra attentiveness of all the staff was very much appreciated!
Our room was very spacious and ready for us in no time at all.
We'll definitely be back again!
July 3, 2014
Rated 5 out of 5 by JenStar69 Above and beyond all expectations!
Everything about this hotel and staff impressed me. Immediately on my arrival, I was greeted by a W agent along with the amazing W Insider, Cecile. I felt as though my family was welcoming me home after a long absence. My room had all the Parisian charm that you would expect along with all the modern styling I have come to love at all W hotels. It was well appointed, clean and comfortable.
The restaurant was amazing with elegant offerings and excellent wine list. The manager took it upon himself to serve me as I was dining alone on my first night. This certainly made me feel more comfortable as all the other diners were in pairs or groups. The Sunday brunch is a must with an excellent buffet and chic atmosphere.
Each day I encountered new W staff members who spoiled me with their smiles and warm greetings. It was a shame I could not take all of their names to write a personal note of thanks and appreciation.
I have nothing but praise for the W Paris Opera. I am already conspiring my return!
Well done! Bravo!
A bien tot!
July 1, 2014
Rated 4 out of 5 Overall is good
Great location. The staff is attentive comparing to other five stars hotels that I've stayed in Paris before. Room are pretty small but functional. Great view for my room but I wasn't expect loud music from the disco directly opposite the hotel property. Wish your staff should have addressed to hotel guests if they are facing the Opera.
July 1, 2014
Rated 3 out of 5 by Guest73 Unfortunate Experience
Unfortunately we were extremely disappointed with our experience at this hotel. We were there on vacation but were woken up every day at 7 am with major banging due to construction and refurbishment of the restaurant/bar at the hotel. It was a major problem that went on throughout the day. Rooms were not stocked properly with towel replacement, water, amenities. As an overall experience i would say it did not meet 5 * standards.
June 29, 2014
Rated 5 out of 5 by Borannes Great Stay in Paris
just a great place to stay in Paris. the hotel stand out from the crowd!
June 27, 2014
Rated 5 out of 5 by JDCAR Fantastic!
Great decoration, excellent service, perfect location. One of the best hotels I've been in Paris. All the staff is wonderful and very attentive.
June 25, 2014