Rated 5 out of 5 by alchi Great services
Services was provided on time and staff were very helpful
November 10, 2014
Rated 5 out of 5 by Lmrenolds Excellent hotel and staff
I have been to a lot of W hotels world wide and I must say W Taipei tops them all so far. Excellent SPG Recognition, wonderful facilities (one of the best gyms you will find anywhere), and fabulous rooms (been to the standard room, corner room, and wow suite).
Only downside is the food. With the high standards I give the this hotel, the food was average.
Anyone contemplating whether to come to this hotel should book it right away! I know this is my hotel of choice whenever I am in Taipei. Thanks W Taipei and all the staff for a great time.
November 4, 2014
Rated 5 out of 5 by DontStayInSheratonMiyako Responsible staff
Someone checked in at my next door and uses the room for some kind of party. Music was as loud as you can only experience when you go clubbing.
I called front desk and hotel staff came and advise them to lower their music, but it was only turned down for 10 min.
I called again, and the staff came but again only for 10 min. I felt that the staff did all they can so I decide to change hotel so I called and ask the possibility of early check out (this was only my 3rd night in a 10 day staying). The staff apologizes and told me no penalty will be charge because they are truly sorry for the situation.
But 30 minutes later, I heard people arguing loudly outside of my room, so I peek from the cat eye, and heard my next door "complaining and objecting" to the hotel security that "last time he rent the room for party and no one cared and complained". Then another 30 minutes passed by everything is quiet. When I called again and only found out that my next door guest was banished by the hotel security.
I cancelled my early check out request right away.
November 7, 2014
Rated 3 out of 5 by dragonj Platinum with no benefits
Booked and checked in on late Sunday afternoon, the front desk didn't really care I am Platinum member and told me all suites are full. There is a corner room if you like. No benefits explained, just told me "oh, there is happy hour at 5-7" with no further details. Find this quite rude as Le Meridien will give you an envelope with all the details. Guess SPG Platinum is not the same at this hotel.
November 5, 2014
Rated 4 out of 5 by wcmkevin Nice & Model Hotel
The location is good nearby the shopping mall. Style is modern. The bed is very comfortable and room is clean.
November 7, 2014
Rated 5 out of 5 by uffi54 Excelent Service and Design
A wunderful Hotel, close to the Airport and the 101.
Excellent service at all levels in all functions.
Stylisch Ambiente and typical W-style design
November 5, 2014
Rated 4 out of 5 by Supermonkey Treat customers not equally
The stuffs are very hospitalist but only to the forein people not Taiwanese. They need further training. My room is very noise. The food is pretty good.
November 4, 2014
Rated 2 out of 5 by disappointed333 will not recommend to SPG member
W Taipei is the worst hotel member with SPG - there is no lounge, no breakfast for platinum members no welcome amenities. Staff made no apology for not accord the SPG loyalty.
October 31, 2014
Rated 5 out of 5 by SimonKaka Fantastic First Time!
My first time at W Taipei and was definitely not disappointed! The Hotel is extremely young, energetic but at the same time warm and inviting. I stayed in the Fabulous King room and the size was perfect for our short stay. We had breakfast at the Kitchen that was most enjoyable. Overall ambience of the Hotel was great. The only negative(s) - there was a strange smell coming from the toliet which we highlighted to Housekeeping. We received a letter acknowledging the problem and claiming it had been fixed but unfortunately the smell did not disappear throughout our stay. Secondly, I called "Whatever" to apply for the SPG membership they mentioned having to reconnect me etc which did not encourage me to go forward with my request.
October 20, 2014
Rated 4 out of 5 by spg5stars Excellent services
Most of the staffs were very helpful and nice. They did try to satisfy my demands.
October 28, 2014
Rated 2 out of 5 by mfmw Underwhelming Experience
Stayed here for 3 nights.
Pluses: (1) Beautiful and well appointed hotel. (2) Staff are eager to serve and please.
Minuses: (1) Breakfast staff and chef cannot cope with a full house and they run out of food well before the kitchen is closed. Not a great variety either for paying such a premium. (2) No turn down service for all 3 nights (3) Check-in staff was not very efficient at all (4) Promised surprise did not happen.
A decent stay but totally underwhelming. I probably wouldn't come back as I'm pretty sure I'd at least get a similar level if not better service for a similar price.
Feedback given directly to the GM.
October 7, 2014
Rated 5 out of 5 by nicojoe Best Hotel in Taipei
What can I add? Everything is great in this hotel, the rooms, the personal, the swimming pool, the wellness area, the fitness center, the kitchen table, the Woobar... Perfect !!
October 25, 2014
Rated 3 out of 5 by ViVI1 W Taipei experiences
There's no address & contacts on listed on the room key or the key holder. I used google map to search the address
October 25, 2014
Rated 1 out of 5 by Priscilla This is not the hotel I am looking for!
I have been stayed in this hotel in Taipei for couple times this year. For every time I stayed in this hotel, there is something really upsetting me, eg noise in room at night that made me can't sleep, reserve for non smoking room but come up with smoking room, etc.. With such charges, i do think i can have other better choices in town. Finally, I came up to the conclusion that THIS Is NOT THE HOTEL FOR ME!!!
September 15, 2012
Rated 5 out of 5 by elmo913 Wow every single time!
Ever since the opening of W Taipei on 2/14/2011, it has been my go-to spot for relaxation, special celebration, and more importantly, to eat, drink and party like Anthony Bourdain! I have been bestowed countless WOW moments, from my mother's birthday, to New years Eve, to baby shower, to client dinners. W Taipei always aims, not to please, but to exceed! The caliber of the staff and extraordinary dedication from management is unparallel. For the foodies, Kitchen Table is a bounty of any epicurean's heaven, from proscuitto to popovers (that I have never seen outside of BLT restaurant!).
March 4, 2013
Rated 2 out of 5 by SPGfanlosingfaith Bad Service
I had a Marvellous Suites for 4 nights to celebrate my birthday. But the experience was anything but marvellous.
Some of the service people have egos larger than their guests. Their W uniforms somewhat transformed them into a more superior human form, and SPG takes on a different meaning : selective preferential guests.
(1) handle your luggage if you can, else you really have to wait very very long because it is usually misplaced
(2) service people are not hospitable, as they reply "no", "sorry, not possible" almost immediately without the intention to help
(3) the hotel is like a night club - you see all sorts of party go-ers, and hookers, etc.., especially on weekends. Some were so drunk they slept in the lobby
W Taipei is like Mecca in Taipei - everyone goes there. Hence I can see why the hotel is getting arrogant.
My stay at the Marvellous Suite was a mistake, as the hotel didn't seem to treat me as an important guest. No newspapers, no late checkout, a lot of rude remarks from them.
The hotel location is also not that fantastic. You may say it's at a centralised spot, but it is on the wrong side, so it is difficult to get around and arrived in front of the lobby.
June 26, 2012
Rated 5 out of 5 by smackjo Awesome !!!!
The Check-in was fast.. and you find more staff in reception. so no problem for anything. i like the WHATEVER /WHENEVER. counter and from your room telephone as well. English speaking staff so no problem. and its close to so many Malls ,Its a New hotel with lovely pool and coffee shop in lobby. The Bed and pillows were super. and off course the amenities in room lovely. now i wont stay any other place.. W is the best
October 18, 2014
Rated 5 out of 5 by Terry405 It's all about the staff
Yes, the hotel is stunning and the location is ideal, however without winning service, it does not mean a thing. I am terrible with names, so forgive me. I will start with Rebecca who started my Taipei journey, she is a gem, a real find, helpful and humerous . She was just one of the staff at registration whom I was extremely impressed. To all the severs at breakfast who run around meeting everyones needs with smiles and kindness.. Also a genuine thanks to the dining manager at night, as we did not have reservations and made us feel right at home ,immediately finding accomidations. He reccomened the local beer which was perfect after a long day. My only suggestion would be the concierge station, it is too confined and uncomfortable to do any type of meaningful transactions
April 29, 2012
Rated 5 out of 5 by wowwu This' a sexy and happening place
I was very impressed with how responsive Cary(The General Manager) was to my special requests. His friendliness and staffs' service were unparalleled
The Fantastic Suite we've stayed in not only has a great view of Taipei 101, but a great bathroom, with my favorite jumbo sized Bliss products. A great bathroom is essential to a great hotel. Lighting is key. We need lighting that makes us look and feel good, and the room definitely made me happy!
May 29, 2012
Rated 4 out of 5 by Scott918 This hotel has a good experience
This hotel has a good experience
October 15, 2014
Rated 5 out of 5 by Pegster TOPNOTCH
I stayed here for about one month with my three children. The service was more than outstanding. I've stayed at many 5 star properties but the W Taipei really has spectacular management and even more spectacular staff! Everyone is so attentive and are so sincere...from the doormen on the 1st floor to the housekeeping. The "heart" of the people in how they interact with you is truly the difference. Its a home away from home. The location is incredibly convenient as well. There are several malls located in the area. All forms of transportation are located right next to the hotel lobby.
Special thanks to Cary and Florian!!
September 6, 2013
Rated 5 out of 5 by CD88 Great location, great facilities and great rooms!
Great location, great facilities and great rooms! If you like the modern look & hip pipe in music, then you will never want to stay in any other luxury hotel in Taipei.
Pity the service from front office staff is below par. The person who served us on check in was rather rude and unhelpful. Perhaps more time on the job & training will help.
December 13, 2011
Rated 2 out of 5 by HanKengHo Great facilities but NOISY!
As I'm typing this from room 2926, the acoustics from some room above or below me is blasting away at 3:58 am. in the morning! How do expect me to sleep? I have called duty manager to figure out where this noise is coming from; so far he has failed to locate the source. I am cutting short my stay and checking out in the morning.
December 26, 2011
Rated 5 out of 5 by ChrisKay Simply perfect
There is just nothing one could say against the W. The hotel works like a well oiled machine, flawless from entry to exit. The SPG recognition is great and you can be sure, SPG Member or not, your stay will be awesome.
May 18, 2014
Rated 5 out of 5 by Anonymous123 One of the Best W hotels
W Taipei is one of the best W hotels around. The staff is consistently providing great service. On this past stay I had several reservations made with no problem. I would highly recommended this place if you don't mind spend a little extra. The location, facilities, and staff make it a great choice.
December 1, 2012
Rated 5 out of 5 by SINK Great stay
What can I say, we love this hotel. The "talents" were mostly wonderful. We did have a few minor issues here and there. And hopefully it will be resolved in the near future on certain things. We love the service team at Kitchen Table where we dined for breakfast almost everyday during our stay (wonderful SPG Platinum benefit). Furthermore, we were upgraded to the M suite for the entire duaration of our stay. I wish the hotel can move the smoking area away from the pool entrance (Woobar as well) to further back or put them at the Wetbar. It is very irrirating to access the pool area with tons of smokers around.
June 10, 2013
Rated 5 out of 5 by SINK Fabulous Stay - World Class Service
Can't say enough good things about the staff at W Hotel Taipei. Simply excellent. We felt very welcomed from the moment we arrive at the driveway. Most everyone addressed us by name. We did experience minor issues with the evening turndown service, but it did not deter our love for the W Hotel Taipei team. The front desk talents including management are very hospitable. We were treated like royalty at the Kitchen Table during breakfast everyday of our stay. Thanks Theresa, Vita, and Edmund. Cary, you have done a superb job with your management team. I want to thank the W Insiders (Joyce and Vivian) who took care of hard to get dinning reservation for us.
September 9, 2014
Rated 5 out of 5 by chiwei1975 Nice Birthday!
I stayed W Taipei for one night to enjoy my birthday with my wife, and nicely received birthday cake, card, and room upgrade.
Thank you so much, W Taipei. I certainly will come back again!
November 29, 2012
Rated 4 out of 5 by MartinY Great hotel, mediocre restaurant
for three consecutive morning, the so called fresh juice only came 20 mins after I placed the order, which my breakfast were long finished already. I ended up taking the juice in the fridge rather than waiting for the fresh juice.
other than that, room was excellent
October 9, 2014
Rated 5 out of 5 by Bkwng18 Fantastic!
Trendy and beautiful hotel. Very conveneience to move around! Great bars and restaurant even if you stay in the hotel. Dont forget there is a beautiful outdoor pool near the bars!
October 10, 2014