Rated 3 out of 5 by wktoronto Super small but functional
The room I stayed in was really small and good for 1 person. It was well laid out so it didn't feel too cramped but the sliding door for the bathroom caught my shoulder a few times. The main lobby was under construction which took away from the overall setting and part of the reason I would stay at a W vs another SPG hotel.
March 7, 2014
Rated 5 out of 5 by Stuart29 Lost and Found
I left a very expensive phone charger in my room. The house keepers put it in lost and found and I was able to retrieve it later that day. It is just on small example of of all the great service your hotel delivers.
March 7, 2014
Rated 3 out of 5 by madmicky01 small room with noises
The romm 81520) was very small and noisy at night 8I think due to airconditioning, but I am not sure), and maybe to Works on the lobby
March 7, 2014
Rated 5 out of 5 by Aff123 Service
Great service and very friendly
March 7, 2014
Rated 3 out of 5 by SBJG I had higher hopes
I thought that the hotel would be a lot nicer given it's a W. I thought the rooms were tiny, the views extremely poor and the hotel really just felt dated. It certainly is not 4 star caliber. I think it needs a facelift and certainly more amenities to make up for the small rooms and poor views. However we did get a room change no questions asked, which we appreciated.
March 4, 2014
Rated 4 out of 5 by SPGog Improved from prior experience
Had some bad experiences here in the past (AC not working, getting jipped by cabbies who have to kick back to the doormen, etc). Stayed here for the location recently and the staff seems to have been upgraded. Hope this is part of a long term trend!
March 5, 2014
Rated 5 out of 5 by jenshi our anniversary trip
on March 1,
.We stayed at your facility during our
anniversary trip in New York City,
we had a fantastic time together, thankfully, weather is on our side,no ice-snow storm,
room is very cozy, comfy, nice view , except the shower
water pressure was not strong enough, maybe is because that we stay at 10th floor.
The receptionist Erin,
when we check in, she has smile on her face, very professionalism
polite, couteous ,which is very important to us.
I was under impression that I would get Free Wifi and complimentary
movie--that was okay, we were there for our special trip anyway.
try not to do anything else.
I am not sure, if I get extra bonus points when we checked out,
( Erin told me that she will take care of it for my SPG account)
Thats's all for now,
over all I will rate this facility 4 stars.
thanks, look forward to going back with another special event.
Have a blessed season.
March 3, 2014
Rated 5 out of 5 by HondaDream1959 The New York W is still very hip and comfortable.
The New York W continues to excel. It is still very stylish. Great location. The staff was wonderful. Check-in staff was very efficient and got me in and out swiftly. The two concierges were very helpful. More importantly, They were very caring and wanted to make sure that you were actually pleased with the results. However, I did experience one mechanical failure. During the second day of my stay, the toilet would not operate. You would push the handle and absolutely nothing would happen. Engineering arrived and sort of repaired it, but then it continued to make a horrible screeching sound throughout the rest of the stay. I thought I should have been offered another room without a screeching toilet. That would have truly defined Whatever Whenever. However, I will say Heartbeat prepared the best Eggs Benedict I have ever had.
March 1, 2014
Rated 3 out of 5 by Lochlain location, location and great staff
I have stayed in other W before and this time I didn't recognise the brand. Room was average, not especially well designed and several items were broken. That said staff were very nice and there to help in a discreet not in your face manor. No pushing for tips either.
Location is amazing, good easy restaurants around and as a base for both pro and personnal was good.
Rated average due to technical issues and lack of brand impact as I know W.
March 1, 2014
Rated 5 out of 5 by brirobuva AMAZING STAFF
During my month-long stay, the staff of the W New York went above and beyond. Always greeting me by name and asking how my stay was. Always there to satisfy any request I had. EVERYONE was great, but special thanks and kudos have to go out to Jessie, Marta and Ruffina in the housekeeping department, Carina, Isabel and Benito at the breakfast bar in the lobby, and Melvin in the gym/spa. These specific team members went ABOVE AND BEYOND in making sure I got whatever I needed.
February 8, 2014
Rated 4 out of 5 by jo315 Hotel has a great location
Attended a Wedding in Feb. 2014 and were staying overnight.
Due to my Mother being 94 years old, in Nov. 2013 I requested ajoining rooms so she could be attended to.
When we arrived the request for ajoining rooms was not noted on our reservation.
We had to get 2 rooms next to each other which was an inconvience when attending to her needs.
February 26, 2014
Rated 4 out of 5 by Kanary Under Construction
The W is always my preferred hotel in Midtown Manhattan largely because of the lobby bar area. Unfortunately it was totally closed off and under construction during my recent stay. This would've been nice to know when I booked my reservation. Hopefully the construction will make the area even better for my next trip.
February 26, 2014
Rated 5 out of 5 by JayD Great W without being too 'W'
One of my favorite W hotels. Great location, superb staff, cozy rooms. Yes they may be small, but if you get lucky enough to get an upgrade you'll be in for a nice surprise. W Sweat is a great workout facility with lots of free weights and great SMITH machines.
February 10, 2014
Rated 3 out of 5 by LandedSPG Barely a W-Hotel, but not the worst option!
Ok, I got the W-Lexington (as I call it) ranked higher than the W-Time Square. I can justify myself, so be warned.
If you must stay at a W in NYC and you can't afford the W-Time Square prices and for some reason don't want to venture downtown, then this is your only logical choice, unless you really want to slum it (W-standards) and walk over to the W-Union.
The prices, although steep and out of whack for the age of the hotel and location are still more affordable than the W-Union and W-Times Square. However, if you want a good neighborhood style location and want to tell people you were/are staying at the W, then come here. I can't recommend it over your other alternatives, but I can suggest it if you can find a good promotion or a geographical reason.
I really don't know if this place even has facilities other than rooms but I can tell you there is no sense to the true whenever/whatever experience the W-brand tries to create.
Also, expect zero PLAT benefits and generally limited service.
This hotel is well, well below the category 6, 5 or 4 standards for any W you would come to expect. In fact, I dare say, prepare for category 3 standards. But it's still a W, whatever that means anyway.
November 22, 2011
Rated 3 out of 5 by Paulie2403 Not whatt I would expect from a W branded Hotel
Having stayed at the W in Barcelona I was expecting a similar experience...but it definitely wasnt anywhere near the fantastic experience we had in the W Barcelona.
First room was very cold, Decor was tired and heating was very noisy (and didnt work properly) reception and check in staff were very robotic and not empathetic at all...the experience was not what I expect. I have recently come back to Sheraton as my prefered( Used to be Platinum)..begining to question if I made the right decision. However Hosuekeeping staff and Door Men were excellent, Caring, and happy.. Put them on Reception!!
February 17, 2014
Rated 3 out of 5 by Todd1234 Should have warned me
I planned a night with my wife at the hotel on Friday night. The lobby is a mess. Heartbeat has great food but the ambiance is average because of the renovations. I wish I would have known, the pictures on your website are incredibly deceptive. Combine that with the fact that we ordere breakfast in bed and nobody picked up our order from the door, and then the bell stand brought up the wrong car, and, well, it was not a positive experience.
February 23, 2014
Rated 1 out of 5 by kj2014 Not a typical Starwood property
I am a Starwood Loyal and I have to stay this is by the worst property I have stayed in. You have to insert the key in the elevator and 9 of 10 times it doesn't work...you have to call the security or someone to make it work or get your key replaced. Saw same thing happened with my colleagues as well as some other guests.
Hot water - Plumbing needs a overhaul too. The hot water takes forever to come. First time, after waiting for 5 minutes I assumed that may be hotel has run out of hot water...10 minutes later it started trickling through.
Lounge - There's no lounge (understand) but the hotel staff is not active/proactive in telling about the alternate options. Had to prompt a few time and even after that the answer was pretty vague
Room keys - Same story as elevator but not as bad.
Room size - Don't understand the layout or the room size. It's like living in a dungeon. There's no easy accessible port for setting up the iron table. All the ports are behind the table and very difficult to access.
Other issues - No floor mat in bathroom the first day. Housekeeping left it second day. No water bottles for Platinum (maybe not a norm for this property)..
Only positive - it's closest Starwood property to work.
February 25, 2014
Rated 1 out of 5 by micg1 Awful
SPG Lifetime Platinum member with a second and last experience at this hotel. Convenient location but indifferent staff and pathetic management. Second time with arrival and room not ready. Additionally while a suite was guaranteed using suite night awards, the front desk clerk attempted to switch the reservation to a regular room until questioned. Eventually was placed in a room on a lower floor facing the street with an extremely noisy HVAC system making sleep impossible. I checked out one day early and stayed elsewhere (non-Starwood). No refund or compensation for the unused Suite night award. My advise, stay elsewhere!
December 30, 2012
Rated 3 out of 5 by AVR2014 Not the W Standards I have experienced elsewhere
The hotel was just fine but not the W standards I have been used to in other cities. I had called ahead to inquire about a biz services office on site and was assured that there was one. Imagine my surprise to find two computers hooked up in the hall with very little ease of use. I did finally get my copies secured for my meeting but the staff person bringing them to my door had to come twice to get it right and had an attitude problem.
February 19, 2014
Rated 1 out of 5 by Mescalero101 Sub-standard W experience
This is a run-down and dingy W. There is little water pressure, the fixtures don't work, there are dings in the walls. It looks like a hotel where zero effort has been put into maintenance and periodic updgrades. It's also filthy. I lifted up the top sheet of the bed and there were long strands of black hair. There were napkins dropped in the hallway and a general bad odor permeated the hallway. I'd avoid this hotel if I have the chance.
January 30, 2014
Rated 3 out of 5 by eschmit1 Not the best W...
I generally expect a certain level of quality when I stay at a W. I found this hotel to be outdated. The hotel was missing items that I normally expect to see in a room (like soap and free bottles of water). I normally love Starwood hotels for their beds; however, the bed in our suite was small and not nearly as comfortable. Though I was not impressed with the hotel itself, the staff was friendly and helpful. The hotel is also in a great location within the city.
February 18, 2014
Rated 1 out of 5 by FrequentTraveler13 A NO NO NO NO W.
MY MOST FAVORITE HOTEL BRAND IS THE W. I TRULY LOVE THE Ws. I never thought that I would rate a W. as unsatisfactory. It breaks my heart to write this review but I HAVE TO BE TRUTHFUL TO EVERYBODY OUT THERE WHO RELY ON HOTEL REVIEWS. I tried checking in and there was trouble FINDING my reservation and I was told that the hotel was booked to capacity-COME ON GUYS! I am very meticulous about checking all my reservations and would not take the trouble of flying from sweet old Midwest to my most favorite place in the world NEW YORK CITY without a hotel reservation. It was late in the evening and I was tired. Well then a room became available and it was assigned to me. ABSOLUTELY NO SPG RECOGNITION AND THE SPG 50-75-100 GUYS FORGET IT, ITS NOT GOING TO HAPPEN FOR YOU GUYS. Then somehow I got to my room, OH MY GOD, IT WAS TERRIBLE. The room was as small as a bathroom of many SPG hotels that I have been in.EXTREMELY CLAUSTROPHOBIC. I had my child with me and there was NO WATER IN THE ROOM. My child was THIRSTY and NO WATER WAS PROVIDED. HOTEL STAFF please have mercy on your guests, especially ones with children and provide them at least with a bottle of water. We guys work hard to attain SPG 50-75-100 status and at least deserve some water to drink. We were hungry and my child wanted the W chocolate that he is accustomed to at the other Ws but the top of the minibar was not stocked. I called the front desk without avail. Finally, I had to take my sleepy and groggy child out of the hotel and brought water and chocolate off the street in MANHATTAN. I apologize in advance to the Ws for saying this but this W is hardly a Category 6, its CATEGORY -100. Having said all the above, I would very much like to see this W improve and live up to the W reputation so that I can once gain proudly review it and say that this is one on the best Ws in NYC. Ws REMEMBER I LOVE YOU, YOU ARE THE BEST.
March 23, 2013
Rated 1 out of 5 by RobDC Not up to par for a W
Wow, where to start. I had heard negative things about this property before my arrival but the location and availability for my last-minute trip to NYC made this property the hotel for this stay. I have to say, the hotel lived up to most (not all) of the other negative reviews.
To start, the rooms at this W hotel are the smallest I have ever encountered in the SPG program. At check-in I was told that I was being upgraded to the third level of rooms that the property had. WOW, this room was tiny! The desk in the room was literally no more than two feet wide. Petite, miniature, or mini would be the correct term for this desk. The desk was just wider than the chair.
As a Platinum member I have become accustom to having nice rooms when I stay with SPG. This was not the case at this property. I called down to complain about the size of the room and was told I had indeed received an upgrade, (really????) and there were no other rooms available. I was offered breakfast in the hotel as a comp for the tiny room.. More on that later…
The tiny room had a door leading to a mock-miniature balcony overlooking Lexington Ave. You really could not do anything with this mock balcony so I really don’t know why they even let you open the door. However, this door would not lock AT ALL. It required a key from the inside but had a simple knob on the OUTSIDE, odd but true. I called down to see what could be done about the lack of security with this door to the mock-balcony. Security came up with a handful of keys to see if he could lock the door. No luck. I expressed my concern that the guest from the room next door “could” enter my room via the joint mock-balconies. The chance might be remote, but it was possible and not difficult. They offered to move me to another tiny room without a balcony. I moved.
The new room had a larger desk, small but more of a normal hotel desk. The only phone was the standard cordless phone in the W hotels. However, the handset would not work. I had to use the speakerphone for all of the calls to/from the room.
I did eat breakfast in the hotel. Wow, again totally underwhelmed. I was seated promptly; however the waiter never came over. Finally the person setting tables noticed after awhile that no one had taken care of me and she took my order and provided good service. The food was well below par and I felt like I had wasted an opportunity to go out for a good breakfast. I did not finish my meal and would not return to the restaurant for another meal.
I did receive a late check-out which is always appreciated, when needed. This is a standard comp for Platinum members.
This property receives a higher percentage of negative reviews. I understand that every hotel has the chance to receive a 1-star review from an unhappy guest, but this property receives 1-star reviews 16% of the time. This percentage is HIGH.
Obviously this mid-town property has some work to do. You can have small AMAZING rooms, but this hotel doesn’t. Plain décor, cheap plastic décor on the walls and not much to love, sum up this property.
May 6, 2013
Rated 4 out of 5 by LizR21 W -hat a faboosh hotel
I was very pleased with the W on Lexington, because I had read really so-so reviews on YELP. In fact it met all of my expectations of what a W Hotel should be. Chic, Clean and Fabulous.
The only down-side was all the random charges on my bill, like tourist tax, particularly when I'm not a tourist. I was there for the weekend to celebrate valentines day- and I would of appreciated a heads up- especially when I got a deal through my American Express and thought that was going to be the flat fee.
Also- one night I ordered room service and my food was FREEZING cold. I didn't call down because I didn't want to deal with it - but for $38 I expected more. Also the next night I ordered hot tea with lemon- I mean how much is it to boil hot water? It was $17.... I kid you not. I could of just gotten hot water from the shower. Sheesh.
But I like this location. I liked the staff. Loved the bliss products and would definitely come back, just avoid the room service.
February 19, 2014
Rated 2 out of 5 by Patrick99 Great location, but NOT W Standards
We were traveling to New York to visit friends that were leaving the US, shopping, and enjoy a nice weekend away.
We arrived at the hotel just before 9pm and we could not find the valet to take our car. He was not wearing any sort of recognizable uniform. Finally we got our bags, and I had to go inside to find him while leaving my car parked on Lexington Avenue. This was not a very good start. We then waited over 10 minutes before we were helped at the Welcome desk. She told me she was upgrading us to a Spectacular room. I inquired about anything else with my Platinum Status, and she said there was nothing else.
We went up to the room and were a bit surprised. The room was NOT a Spectacular room, it was a Wonderful Room (at Best). The view was of a stairwell and another guestroom, where people were "enjoying their evening" right there for everyone to see. I called down to the desk and asked again for an upgrade or to be moved. She said she would look and call me back. The agent called me back and said there was nothing else she could move me into.
I had trouble believing that, so I went online and looked and there were other Wonderful Rooms and Mega Rooms for sale on the website (aka, available as it was after 9pm) but the woman at the front desk lied and refused to help.
Realizing, I would get nowhere, I emailed customer service and the hotel management asking them to call me on my cell phone, as I would be there for a couple days. During my stay, I received NO phone call, email back, no offer to help, not even an apology or note.
We then did not want to stay in the room (it was small, and the view was disturbing) so we went to the lobby bar. We sat in in some of the couches and looked at the drink menu, and waited over 15 minutes, but the cocktail waitress never came by. She walked passed ONCE smiled at us and I waved her over, but she went back into the kitchen and never came out. Finally we went to the bar, and the bartender was saving the seats for someone else! We moved some other stools up to the bar and squeezed into the corner. The drink was NOT to W Standards either. I have stayed at the other W's in New York, and the Downtown bartenders are some of the best in the industry. This one seemed to hate her job.
When we checked out, I had been charged for internet (although it was supposed to be free) and the agent kept forgetting to take it off. She has to re-print the bill 3 times. With the line that was there, the entire process took close to a half hour. I am glad I was only going out shopping and not trying to catch a plane.
When we left, Lexington Avenue was closed for a street fair, which I know can be difficult on the hotel as their front entrance is not accessible. We had to lug our bags out and around the corner to meet the valet. There was NO offer of assistance from anyone. It then took over 45 minutes for our car to arrive.
We left thoroughly disappointed in the W New York. After a couple days, I had still NEVER received a response to my initial email to the hotel management, my initial request for a call back, nor the request I made at check-out. I emailed the hotel again, and again copied Starwood Customer Care. This time I got a quick response and voice mail from Jason, the assistant director of the Welcome office. I am glad that the actual management of the hotel cared enough to respond. Jason apologized and said he "missed" my original requests as the GM was off for the weekend. I find that hard to believe that the GM leaves and nobody checks emails. He offered me a minimal amount of starpoints and offered to upgrade us to a Fantastic Suite next time we came to the hotel. I am due that upgrade as a Platinum member anyway!
I had had issues with other W Hotels before, as I know nothing is ever perfect, including a billing issue with the another W Hotel just a week before. They took care of it and certainly exceeded my expectations, but the W New York failed at every moment, even when trying to get a resolution. Beware!
October 4, 2012
Rated 5 out of 5 by JFB74 Friendly Staff
The Staff was very friendly. Our room stylist, Yolanta was great. Made our stay a memorable one. We will definitely stay at the W Midtown next time we are in NYC.
February 19, 2014
Rated 2 out of 5 by Roadlesstraveled Shabby and Shady
I opted to stay at the W vs. another hotel which is right next to my office because of the W experience. Instead of a good experience, I checked into a hotel that was under construction with no prior notice, a VERY shabby hotel room (#941) and an unclean room at that. There were toe nail clippings on the floor!
February 18, 2014
Rated 5 out of 5 by poppiart Great location
Nicely appointed. Friendly staff. Clean.
February 20, 2014
Rated 1 out of 5 by JoAnn What a disappointment
Cant deliver on Starwood promise.
1. Arrived at 5:35pm. - room not available - despite email from Renee about my arrival time.
2. If you like living out of a suitcase and Dontwant to unpack, be aware - no drawers in hotel room. When I inquired, Guest Services said "no hotels in NY have them?.....are you kidding? It may be my first time to this hotel, but I regularly come to Starwood in NY but wanted to try this property.
3. Coffee, tea, or diet coke in room - nope. Minibar half empty and no coffee in room. aghh! If you need caffeine to wake up, not at this hotel..
I wouldn't stay here again.
October 14, 2012
Rated 2 out of 5 by ak125 Great location, unsatisfactory room
The W Lexington has a great location. Walking distance to practically everything! And if you need to take the subway, an entrance is a block away. The staff was welcoming and polite! I even received a free drink voucher because my iPod hookup was missing a part. The problem arises when you step into your hotel room. I stayed in a suite with a separate living area, 2 tvs, queen bed, bathroom, etc. The room was "cold," not in the sense of temperature, but in comfort and space. The carpet was dirty, the curtains had stains on them, and the bathroom was terribly tiny. I understand the need for maximizing your space in NYC, but if I'm paying >$800 a night, I expect some cleanliness and comfort. If you are looking strictly for location, this is the place! If you want some warmth in your hotel room, look somewhere else.
January 7, 2013