Rated 4 out of 5 by Michael33316 Restaurant not up to W standards
The restaurant is poorly run and an overall bad experience. We had dinner one night with one of the worst service experiences ever and poor quality food. SoBou needs an adult menu and adult supervision. Breakfast was better, but you don't expect much for breakfast. But, even then, the hostess asked if we wanted coffee then disappeared. Never saw her again. The servers largely lurked in the back of the restaurant out of sight.
March 21, 2014
Rated 5 out of 5 by JohnInParadise This hotel is an oasis from the chaos of the French Quarter
We liked the interaction of your staff at all levels. We thought the courtyard was well maintained on a daily basis. The housekeeping staff was excellent and the rooms were quieter than we expected. The hotel air also worked well. We also loved the coffee, water, sangria/drink sample and sweets provided daily in the lobby. Those small things made the hotel such a great ambiance. I also want to mention that Shawn, Amber and Lindsay each of whom went above and beyond expectation to make us feel special. They are certainly a great asset to your property especially since they are the people we saw most often. Each of them made our stay at the W not great but exceptional.
May 28, 2014
Rated 1 out of 5 by JR9361 Fraud and Theft by Sheraton
We booked through an online site based on the write up of the amenities. When we got to the hotel we found out that the sauna, steam room and fitness center that were on the write up did not exist. The phones in our room did not work, a technician came and all he did was confirm they did not work. I called to speak to management about a cancelation and refund. No manager would talk to me and their customer service said there would be no refund. We checked out and moved to another hotel, On the day we were due to have checked out of the Sheraton we got an email folio from where they charged us for vallet parking for four days after we left.
January 3, 2012
Rated 5 out of 5 by Carhartt Close To Everything!!
Stay close to the craziness of Bourbon Street without staying IN the craziness! Close to everything but just far enough away for a great nights sleep! This hotel has it all.
September 2, 2014
Rated 4 out of 5 by NYtraveler Staff was great!
This was my first time visiting New Orleans. I'm happy to say the trip was great. The W staff was very friendly and accommodating. I was able to get a couple W Acura rides around town too. The courtyard and pool were also nice getaways.
The stuff that didn't meet my expectations or were a bit disappointing..
1) The walls are paper thin. All night long I could hear doors slamming, creaking, people stomping around.
2) Not enough natural light in the room. There was only a small balcony door that provided sunlight.
3) The on property restaurant stops service at 10am to 11:30am on Saturday. Couldn't get a late breakfast on property.
August 12, 2013
Rated 2 out of 5 by dawgs4ever Nice location, service severely lacking
Nice, clean room.
Loved the 24 hour pool.
Nobody was around when we pulled into the hotel on a Tuesday night. We couldn't even figure out where to check in. No bellman. We eventually found the counter (which looks like the restaurant entrance) and there was a woman behind the counter who had just been watching us apparently without any interest in coming out and asking us if we needed help.
This same lady at the counter gave me a room that was several classes below what I reserved. I knew there was going to be trouble when the first thing she said was that some folks with similar last names to mine had already checked in (my last name is NOT common). So instead of a larger suite with a balcony (like my reservation promised and I paid for), I got a tiny hole in the wall studio with no balcony. Oh, and there were no towels in my room on the first night- was lovely having to towel off with hand towels after flying for 8 hours.
Finally, bought a movie on my last night in town. Some $.99 cheapo. But the movie froze about halfway in. TV completely frozen. Couldn't even turn it off. Couldn't change the channel. Still got charged for the movie. And the TV was stuck on all night so it was really bright in the room. No response when I called the front desk to ask them to come fix it.
Despite it being a great location, and despite the great experiences I've had at other W hotels, this experience really soured me.
September 10, 2012
Rated 2 out of 5 by Janny Noisy!
I had stayed in this same Hotel 2 years ago and loved it! This time the room was not user friendly, no reading lives, no counter space to speak of in the bathroom, no bathtub.....very dark room, decorated like Halloween.....it was EXTREMELY noisy even without my neighbor playing Louis Armstrong at 3am! The Front Desk was great and the maid service, the valet was overwhelmed and needed help.....great people but the facility is now depressing, I cancelled my future stay and will stay elsewhere
September 1, 2012
Rated 2 out of 5 by Jamie Hotel is seedy and rundown
Having been recommended in the SW Fall magazine I thought it would be a wonderful place. Arrived at 3:15 PM and even tho we are gold were told our room wouldnt be ready til about 4:30 as it was a Platinum member in room with late checkout. Had to store luggage and kill time. Carpets in hallways filthy and lighting so dim you could hardly see. In our room, coffee not replinished for Da 2 morn, shower floor tile so slick I almost huryt myself, stool white fabric looked like someone had peed on it, chip on water glass. front desk always backed and twice no answers at front desk when called from room. Location good.
January 2, 2012
Rated 5 out of 5 by Wisamazing Unique
The W is secluded in the busy city of New Orleans. My husband and I enjoyed a romantic escape. Our room was funky and cool. The courtyard was so relaxing. The fountain at night was beautiful.
May 19, 2014
Rated 4 out of 5 by Raiderfe Great location
My sister and I enjoyed our first time in New Orleans. Upon our arrival Shawn (at the front desk) was very welcoming. She gave us a nice courtyard view room. She acknowledged us a SPG clients. Her evening counterpart, Ariel was also very helpful on two occasions. The "bellmen" were helpful as well. Overall we had a very pleasant stay at the French Quarters W hotel.
January 21, 2014
Rated 1 out of 5 by SamMD Terrible management
For a W, it was a horrible experience. All the staff do their own thing wihout any supervision, no control over them. The pool was locked and open whenever they feel like. The manager and security personal flat out lyed to me when I confronted them. Room service did not replenish the bottled waters in our room, when I asked for one, I was told the stroge room was locked.
February 3, 2012
Rated 3 out of 5 by Vincos Converted Motor Inn?
The location of the hotel is excellent for Bourbon Street carousing. The staff is friendly and pleasant. My beef would be with the property itself in that it doesn't seem up to W standards. The reception area is miniscule, there is no lobby, you enter through a car port. The decor around the pool is lovely but the pool itself is small and unattractive and the furnishings seemed overly worn.The restaurant was closed for renovation. Room decor is charming but not of the W modernist ilk.
In a brand where the "scene" is everything, there was nowhere for that scene to take place.
April 9, 2012
Rated 2 out of 5 by Tlhoover What happened to this hotel?
I am so sad. They are in the process of remodeling this hotel, so we understood before check in that there would be things amiss and some banging going on. But the remodel is TACKY.
The rooms are not designed well and there's a lot of wasted space. No shelf in the shower to put soap & shampoo, a logo in the oddest spot on the bathroom mirror so it blocks the view for 2 people to get ready, no real bathroom counter space to put hair dryer, make up, etc.
We stayed in 2 different rooms because our original room wasn't technically remodel ready. No iron, no coffee maker, no robe and then 2 lights would not turn off. We didn't realize this until we stumbled home from Bourbon Street at 2:30am. We did get a room on the same floor and they brought up a key right away for the new room - but trying to pack up our luggage with a few Hurricanes in us was not fun.
The staff was LOVELY and the location is worth it. I am REALLY bummed at the remodel cause I have stayed at this hotel a few times and it's not what I expect of a W hotel.
I DO recommend this hotel because of it's location and because it's a Starwood.
August 7, 2012
Rated 5 out of 5 by Ryu26 Great boutique hotel!
Since the moment we checked in, Felicia gave us a warm welcome. All the staff members were excellent and I really enjoyed my stay here. I will come back soon.
August 24, 2014
Rated 5 out of 5 by RoseB Beautiful Hotel
This hotel is close to everything in the French Quarter. The staff from the desk to the valet was fabulous. Shaw was very accommodating and very helpful. The pool was heated and so perfect during the time we were there. I love that French Quarter Festival was walking distance. I love the Acura is available to take you around. I will sure be back. Although construction was ongoing, it didn't bother us.
April 26, 2012
Rated 4 out of 5 by KB228 Superior Service and Great Location
Do not stay anywhere else in New Orleans if this hotel has rooms available. It is a small property (97ish rooms, I think) but is decorated very well. The rooms are clean, comfortable, and fun. The location is positively perfect and everything you want to walk to in the French Quarter and surrounding neighborhoods is easy to get to. The food at SoBou is WAY WAY WAY better than you would normally expect from any hotel and the bartenders are legit! Abigale was our favorite. If you're looking to really check out New Orleans, you must talk to Staci, the concierge. She is upbeat, friendly, and entertaining. She has the best ideas and knows all about the city. The most important part about this hotel is how great the staff is. Trust me, this is absolutely the property you want to stay at.
July 22, 2013
Rated 1 out of 5 by Manju Do Not Stay Here!!!!
This hotel is one of the worst hotel we have ever stayed at!!!! We had problem after problem after problem after problem our entire stay!!! Staying here was a complete nightmare! Here is a list of everything that was wrong with this hotel:
1. Room was not ready when we checked in...we were told to walk around the French Quarter until the room was ready and was promised a call when ready which we never received. Walking around for an hour would not have been a problem if it was not pouring rain! The hotel offered an umbrella for our use but apparently they were out of stock after they offered us an umbrella.
2. Room keys were not available when our room was finally ready and was told we would receive a call in our room when ready! We never received a call, we wasted 2 hours waiting in our room!
3. Extremely loud music was blasting in the courtyard from 9am - 10pm daily despite numerous complaints from multiple guests that they were unable to relax. The music was so loud you could hear it in the halls and rooms. Finally after complaining 5 times over a period of 2 days the music was turned down to a tolerable level.
4. Acura car service was not available as they informed us the car was in the shop for repairs. The hotel seriously only has one car?!? We made reservations weeks in advance for the car service! We were told it would be back Sunday or Monday, we called to check the status both days but the car was still in the shop. BS!
5. The cable/picture quality was extremely poor and movie channels were not available. The hotel sent someone to check it out, he came in tightened the cable and left. He called us about 10 minutes later to see if it was working but it wasn't and instructed us to unplug and plug back in and fiddle with the cables...ummm isn't that your job?!?!?! By the time he came back up to try again it was way too late in the night to even bother with it.
6. Day 3 of our stay there wasn't any hot water in our room! We went down to the front desk to complain along with a list of several things that were broken or disgusting in our room to be fixed while we were out. The girl at the front desk promised to have all our issues addressed and fixed asap. Only 2 of the items from our list were addressed and the rest were ignored!
7. Walls are paper thin...you can hear everything inside and outside the hotel!
8. Hotel staff is unresponsive and sometimes rude when complaining about something wrong with the hotel. 90% of complaints were not addressed!
9. The cleaning staff does a very poor job cleaning rooms and straightening up. Our room was covered in dust for days!
10. The last day of our stay there was heavy construction being done to the restaurant, it was intolerable! The construction workers started jack hammering around 10am! We called at 1:30pm to ask how long this was going to be going on and to complain about the noise & the jack hammering shaking our room the girl at the front desk was extremely rude! She stated with a nasty attitude "You think that's bad???? Try sitting at the front desk! Construction was also extremely annoying when taking a dip in the tiny pool. Seriously what luxury hotel does major construction during tourist season?!?!?
11. As we were packing up on our last night we noticed that one of our bags of gifts we had purchased was missing from our room! We immediately contacted the front desk with concern and anger! We received a call back from the front desk a few minutes later that they were trying to contact a supervisor to get this issue resolved. We had to rush out of our room to try to replace the gifts but the stores were closed! We wasted an hour running around the French Quarter at 12am - 1am in the morning! We went back to the front desk and were told that the cleaning staff must have thrown the bag out by mistake and would try to resolve the issue. Why would the cleaning staff shift through our large stack of purchases and just throw one bag out?!?! The hotel did not offer to cover the loss but rewarded us some Starwood Points...we don't care about points!!! We want our stuff back! We spent hours picking out perfect gifts for friends and coworkers!
When we checked out at 6am our issue had yet to be resolved we were told to check out the gift shops in the airport to replace the missing gifts. We have yet to receive a call from the hotel supervisor regarding this issue and it's been over 12 hours!!!!! We will be following up everyday until this issue has been resolved and all Starwood Points have been returned from our stay.
Thank god we did not pay for this stay but used Starwood Points. You would think the hotel would treat long time Starwood Members with a little more respect and try to insure their stay is pleasant and relaxing.
Pros: Doormen and Valet staff were extremely friendly and helpful. Hotel is in a great location and the courtyard is beautiful.
February 14, 2012
Rated 2 out of 5 by WorldNReview Disappointing
My husband & I frequently stay at W hotels. We reserved a stay in the W French Quarter for our six year anniversary. Upon arrival we were informed that our room was not quite ready. We stored our luggage, took a walk, had some lunch & came back at check in time. We were then informed that our room would not be ready until evening because the guest checking out was still in the room. We had early dinner reservations and requested they find us a room to get ready. They temporarily checked us into a room that was not very clean and most disturbingly had a rodent trap on the floor near a hole in the wall. We found another place to stay and asked for our money back. The manager who helped us was very nice and agreed to give us a refund. She was apologetic and even gave us a bottle of champagne before we left. We have still not been refunded and this was three weeks ago. This W was not up to our standards. We just wanted a relaxing special weekend.
November 28, 2011
Rated 3 out of 5 by Scooter45 Disappointing
When we arrived at 4:00 our room was not ready even though it was supposed to ba at 3:00. Then they told us that they were renovating since 2009 and the restaurant wouldn't be available (no room service or breakfast like they advertised in their web site.) Jack hampers from 8:30 to 5:30 every day.
Because they didn't tell us until we arrived we had no choice but to take the room. Since they didn't have our room ready they offered us another...again we had no choice
February 17, 2012
Rated 3 out of 5 by CTY14 disappointing
I have stayed in many SPG hotels over the years and have to say that i was most disappointed in this hotel. The menu is very limited, excessive noise at 2-5am in 3 of the the nights we stayed. Someone was having a party outside in the courtyard with 10-15 people and the staff was oblivious to what was going on. The concierge was very helpful and the front lobby people helpful. There were two bath towels to each room---not enough in the humidity. Back up bars of soap would have been helpful.
August 13, 2014
Rated 3 out of 5 by Ian262 Not a Platinum Experience
I had just arrived from Miami w the 1st w we have stayed at and left with the WOW factor.
on arriving a W here the staff at the front desk were pleasant and polite but did get the Platinum vibe.
We stayed 5 nights 3 of the 5 days after the room was serviced we had to call to chase up towels etc, 2 days after service there was no Hair Shampoo etc replaced.
Went to the Bar one night at 10.10pm for a drink, never was asked what we wanted just got told after waiting 5 minutes we have stopped sittings at 10pm?????
the hall ways are noisy on the last night there was a scuffle swearing and fighting outside our room at 4am. I called reception they said they would send someone up!!!!!!
Great location, not much else I can say
May 30, 2014
Rated 5 out of 5 by FabulousTimeNO B-day Weekend at W French Qtrs was the best!!
Great location in French Quarters; Excellent customer service at check in and bar area - when W employee (Shawn) learned I was in town to celebrate bday, she had a bottle of wine with desserts sent to my room-VERY pleasant surprise! Also loved the Courtyard area at hotel-great area to relax after enjoying French Quarters nightlife.
October 12, 2013
Rated 5 out of 5 by Natalie4 Great Service, Great Location!
The W French Quarter was an excellent property to stay at if you want to be in the center of the action. Bourbon St. is around the corner if thats your jam and Frenchmen St. is under a mile walk as well. The staff and service were excellent. As a Platinum member, they made sure my stay was comfortable and I had what we needed at all times. I'll be back!
August 14, 2014
Rated 5 out of 5 by paula107 Location, comfort, Ease
Great location, with friendly staff and good amenities. We especially appreciated the beautiful pool, especially after long sight seeing adventures. We would consider this hotel again on a return trip.
August 16, 2014
Rated 5 out of 5 by Ragscat A New Find In the French Quarter
Great food and service at restaurant. Blueberry pancakes were delicious! Bar tender was great-very knowledgable regarding wine. The outdoor seating was comfortable. Room decor was very contemporary. I loved the bathroom with the big shower. Nice size closet for two people.
August 13, 2014
Rated 5 out of 5 by wildman they treat you like family
the staff is the best ,don't ever let them leave. We love the W french Quarter and will return year after year
May 11, 2012
Rated 1 out of 5 by STLSteward big let down in the big easy
Generally I enjoyed my stay and the staff was very attentive to my complaints, but unfortunately there were quite a few. First, I had to wait an exceptionally long time to check in. I've NEVER experienced this problem at any other starwood property. The line was so long that there wasnt even room for my luggage in the check in area and I had to leave it outside the door. Next I arrived in my room and it was filled with rose petals and wine, which would have been lovely but I was travelling alone and they had clearly given me the wrong room. Then there was the humidity...the room was like a swamp and had an odor. They clearly know this is an issue so they have humidifiers in the room but it kept filling up and I was tired of calling the front desk. Lastly there were mosquitoes in my room at all times that I was in a constant battle to kill. When I called the front desk they were happy to come spray, but who wants to deal with that, very gross. To top it all off the restaurant was closed, I was warned in advance, but still very inconvenient. I should also mention I found it difficult to find because the signage was so small, but I guess that was intended to be a part of the boutique feel?
December 11, 2011
Rated 5 out of 5 by BillofLincoln First visit
Held small staff meeting here and was quite pleased with all the aspects of this hotel, from its location to the staff to the wonderful food.
August 14, 2014
Rated 5 out of 5 by LongtimeNOLAVisitor With Much, Much Thanks!
I have been staying at this hotel since 1972 (before it was the W-French Quarter). Just when it seems it can't get better, it really does get better! The staff is very attentive, even anticipating you needs. Checking-in is fast and efficient, SoBou is a great place to relax, and "Whatever, Whenever" is not a slogan, but a way of life. The hotel is near all the action, but far enough to be a quiet refuge, Much love to the entire staff of the W-French Quarter and W Hotels for such a wonderful property.
August 4, 2014
Rated 3 out of 5 by OnAndOnAndOn Not your typical W, in ok and not-so-ok ways
It's clear from the photos and listing that this is not a typical W. In some ways this may be a good thing, depending on what you're looking for, but in others it wasn't regardless of viewpoint.
We were a little disappointed to receive an email two nights before leaving notifying us that the bar/restaurant was closed for renovation, but as it's the Quarter, bars are not in short supply.
The good was that the location is perfect- can't be beat. Central to everything worth doing in the Quarter, with everything walkable. The staff is quite friendly, and keeps the public areas very clean. The pool/spa/courtyard area is charming, if a little bit dusty in places.
But what wasn't ok was the condition of the room. When you stay at a W, and pay W prices, you expect the room to be in full-on, sleek, top-notch shape, and that just wasn't the case here. The room seemed just a slight bit shabby and run-down- par at some hotels, but a bit surprising for a W. Fixtures were dinged and dented, some badly, the carpet was stained and torn in a few places, and the bathroom was a bit dirty upon check in- though cleaned nicely the next day, nothing to be done about the rusting shower door or the grime coming out of the tile.
For a W, I expected more. I know this is an older building, but that doesn't explain the general condition of things. Perhaps the renovation of the bar/restaurant is headed to the rooms next, which would be great, but as of now I couldn't recommend this particular hotel.
December 2, 2011