Rated 4 out of 5 by JeffinSF Faster room service
I pre-ordered room service the evening before using the doorknob menu. It arrived fifteen minutes later than requested. The food (eggs) were cold and I was brought coffee rather than the tea I had ordered.
January 14, 2013
Rated 3 out of 5 by GGMM Would not recommend
Room was small, bathroom couldn't even accommodate 2 ppl at a time, air conditioner was obnoxiously loud. My overnight stay ended with finding a roach on the floor and a spider in the bed. Won't be back
August 8, 2013
Rated 2 out of 5 by TravelHMS This hotel is workable
This hotel is fine as a place to stay however, the rooms are very small and the shower/bathroom are pretty outdated.
January 19, 2014
Rated 5 out of 5 by Lala22779966 Opera
The staff at the W lexington in New York is Great From Freddie who took care of my car and luggage and helped me navigate around the city. To the restaurant staff and checkin process everyone was great!
October 2, 2012
Rated 1 out of 5 by jr2007007 never again
this W new york at Lex was the worst hotel room I ever experienced at any SPG property. Room was dirty, overheated & noisey,hvac controls did not work and could not shut off heat, could not get any help
January 3, 2013
Rated 5 out of 5 by Haitham One of my favorite W ever
I stayed at this property a lot of times, the last two new years eve and multiple other times. The staff is very helpful, great platinum recognition, enjoyed the location!
I would definitely come back.
April 3, 2012
Rated 5 out of 5 by HelenofTroy Very accomodating
Our room was ready much sooner than expected. Very accomodating by storing our luggage before and after our stay, also very helpful getting us a cab to the port. We love love love New York!!!
October 20, 2013
Rated 3 out of 5 by AugSpecial This hotel was not up to the W standards
No usual quiet zone - music was loud in main area every nite. Difficulty obtaining consistent information from front desk, On last nite courtesy robes were not included in room nor was bath floor rug.
August 16, 2012
Rated 2 out of 5 by DouglasM Tired, unclean and indifferent staff
Poor room condition, asked for the slow drain in my shower to be addressed twice, never looked at, asked to have laundry collected, never happened. Staff was indifferent to my concerns, won't be back.
September 2, 2012
Rated 5 out of 5 by MartaO My NYC Vacation
Excellent location close to everything. Room was small but well designed, contemporary looking and very clean. Concierge service is excellent. On the not so good side the A/C in the room was loud.
September 4, 2013
Rated 5 out of 5 by Ele373 Great experience
The hotel is ideally located. The staff is friendly and helpful. The whole place smells wonderful. The Bliss products and spa on the premises were amazing. I highly recommend the W.
November 5, 2013
Rated 2 out of 5 by Jbt123 W NY is Tired
The W New York has a tired and outdated interior and the rooms were were cramped and uncomfortable. There are many other better options in NY for the price. I won't be back.
November 23, 2013
Rated 5 out of 5 by JPG1 Always Stellar!
I have been to this hotel quite a bit and always it has been fantastic. Your front desk staff specifically Sami goes out of their way to ensure you are completely satisfied. See you again soon.
June 29, 2012
Rated 4 out of 5 by 045475g Decent stay
Had a good weekend. Got an upgrade which was nice but unfortunately the cleaning staff spilled water on a Xmas card and ruined it (she wrote a nice appology note though). Overall a good stay.
December 12, 2012
Rated 3 out of 5 by RafKam OK-ish
Whatever you do, try not to check-in after 10pm. I could barely hear the front desk staff due to the very loud music pumping out of the living room bar. She seemed to mind it as much as me, as I got what seemed like a pretty surly service after standing in line for 15 minutes following a long haul flight. Don't think there was any SPG recognition (at least I couldn't hear anything about it), and room sure didn't look like an upgrade, on any of the 3 occasions I stayed here.
Every single room I stayed in seemed to have some issue with the telephone handsets, with batteries not working, and loud beeping in the middle of the night. Aircon not working in a mid-summer stay was also annoying, but pretty swiftly dealt with by changing to another (smaller) room.
The rooms are just too dark and cramped to be relaxing, in fact, the whole hotel feels cramped. Rooms are also showing their age, with worn carpets and mildew in bathroom tiles. Living room bar is ok, but once again, hard to find seats after 7pm.
Yet, location is spot on and rates are consistently good value, so I'll probably stay again...
April 13, 2012
Rated 5 out of 5 by Golf95 Exceptional Experience
It was a pleasure staying at the W New York. The staff was friendly and eager to assist. The overall experience was great and I will be sure to come back again. Nice work W!
November 15, 2013
Rated 5 out of 5 by Duey67 The staff at this hotel was excellent
Every staff member was polite and friendly, always looking to help or just say hello.
January 24, 2014
Rated 4 out of 5 by JBK1010 W ON LEXINGTON
STAFF WAS FRIENDLY, HOTEL WAS CENTRALLY LOCATED. ONLY NEGATIVE WAS NO COFFEE IN THE ROOM AND HOTEL QUEST HAD TO PAY $3.50 FOR COFFEE IN THE LOBBY, THIS SHOULD BE INCLUDED IN THE PRICE.
August 26, 2013
Rated 5 out of 5 by Judy The Greatest W on Earth
This place reigns Divine Supreme, because of the AMAZING people who step out daily, every time I stay there. This Hotel has "IT" ALL. That is why this W Hotel is the BEST on the Planet.
July 1, 2013
Rated 1 out of 5 by DisappointedNYC Unapologetic and Rude Staff
Toliet was not cleaned. Raised issue with staff. Staff did not apologize. After 20 minutes of waiting for someone to arrive to clean the toliet, called again. Still no apology. Asked for estimated wait time until someone would come - quoted 15-20. 30 minutes later called again. Spoke with manager on duty and asked to check out. She stated that since I'd been checked in for an hour they would charge me for leaving. I explained that the only reason I'd been checked in for an hour is because I'd been waiting for an hour for someone to clean the toliet. She then responded condescendingly, "Well this is the first I'm hearing about it." At that point was when she offered me a new room, but while we were on the phone, someone had come and cleaned my toliet. I then cancelled the rest of my reservation and my subsequently cancelled my planned 7 additional stays for the coming months. I won't be visiting this hotel again. Definitely not what I've come to expect from Starwood. The GM however, once hearing of the situation, did offer her apologies and stated she would be taking immediate action, which was appreciated.
October 3, 2013
Rated 5 out of 5 by James014 Jim
Hotel staff are very accomodating and everything is clean
January 30, 2014
Rated 5 out of 5 by VT27 Treated like family
I loved this hotel from day one... I was treated exceptionally and have even become friendly with many of the staff. They are always wanting to accommodate !! A home away from home :)
January 12, 2013
Rated 5 out of 5 by Brian32 Another Great Stay !
Once Again a fantastic experience at the W New York. The staff provides exceptional service. Super clean rooms, and great amenities. My first choice when visiting clients in Midtown.
April 30, 2013
Rated 2 out of 5 by Joe24 Lex W is tired.
The W on Lex needs a refresh. When I checked in, the tub, desk lamp and wire internet didn't work. Took them 3 days to fix the tub. Internet never fixed. The place needs an update.
May 27, 2012
Rated 4 out of 5 by joetx US Open
I have stayed at the W on Lexington for numerous years during the US Open. I was dissappointed to see there were no TV's in the lobby this year as there had been in the past.
September 4, 2013
Rated 5 out of 5 by Elizabeth42 Fantastic, committed team
Everyone there so caring about what they can do to help you, make your stay perfect.
January 18, 2014
Rated 5 out of 5 by DanaM56 Cozy Room
Best service, clean and comfortable room, secure, quiet, and within walking distance from Times Square, Rockefeller Center, and 5th Avenue. Very relaxing for a business trip.
January 28, 2013
Rated 3 out of 5 by jncamesano Stay 1/27 - 1/29
The heating/cooling system in the room was a bit loud and kept waking me up so I ended up turning if off during the evening. I also think that the lobby area needs updating.
January 30, 2013
Rated 2 out of 5 by intllawguy Disappointed
Platinum member not recognized as such, no amenities offered, room not ready by noon, phone didn't work, shower wouldn't drain etc. Not up to starwood standards
October 23, 2013
Rated 3 out of 5 by FatAy Frustrating experience
For the price you pay and for the "W" brand name, you would expect a certain level of service. You would expect, for instance, free in-room wi-fi, which we didn't get. The "free" computer centre did not allow us to print our boarding passes even after several attempts. Our room also had an extremely loud and possibly defective heating system. It continuously woke us up several times during the night and was impossible to turn off. Moreover, we were awoken at 5:20AM by hotel staff at our door who then slipped our BILL under the door and walked away. Cleaning staff woke us again later that same morning with their absurdly loud yelling and chatter. Walls are paper thin. In sum, we were EXTREMELY frustrated with our stay at the W New York and should've heeded the reviews we read about it not being the best of the Ws. We paid extra for this hotel simply due to its proximity, but in retrospect, we are regretting this decision. All this being said, we would appreciate some sort of compensation for ending our short trip on such a negative note. We would hate to keep a sour first impression of such a renowned hotel chain.
January 6, 2013