Rated 2 out of 5 by Cara22 Small dirty rooms
Marks all over walls and carpet. Hairs in sink. Did not display the whatever whenever motto. I called several times to the front desk to try to get another room. No one answered. I left a message. No one called back.
September 4, 2012
Rated 3 out of 5 by FranB W hotel Lexington Ave
We stayed at this W location in October 2012. The staff was very nice and accommodating, however the rooms were in desperate need of an update. We felt like we were placed in this room because we were using points.
November 5, 2012
Rated 2 out of 5 by Ponsuke Tiny room and bad service
First, the TV was disconnected and it took a while to be fixed. Second, despite the room upgrade as a benefit of the plutinum member, the room was tiny and difficult to move. Thiird, the shower curtain was smelly.
July 14, 2013
Rated 4 out of 5 by SuePhilly Great value for my money
Very comfortable and esthetically pleasing room. Bed was wonderful as was the shower. Really enjoyed the lounge, the restaurant for Sunday breakfast and the hot apple cider. Only wish there was coffee in the room.
December 31, 2012
Rated 2 out of 5 by Chris43 Disappointing - but great location
The location of this W property is great, right in the heart of mid-town Manhatten. However, the location of the hotel cannot overcome several disappointments from my standpoint.
First, the room is/was incredibly small. I have traveled to NYC for over 20 years, and while room size is definitely smaller - the room that I was asked to stay in was very very small. This was a room that was given when the front desk staff notified me that I had been "upgraded". I am not sure what to. I hate to see what a guest receives if they are not a part of the Starwood program. My asks to relocate to another room were denied.
In addition, the room that I stayed in - it was impossible to adjust the temperature. It was set at 74, and even putting the setting to 60 there was no change in the temperature. Calls to the "Whatever/Whenever" line were not followed-up on - at least to my knowledge. It was clearly viewed by the staff as whatever.
The fitness center was very good, and exceeded my expectations.
This was first stay at this NYC W property, and it will be my last due to these issues.
April 15, 2012
Rated 2 out of 5 by Lockout Failing on the Follow up
After being locked out my room due to a bad door lock; I was told it would be resolved quickly and that I would receive a complimentary breakfast the next morning.
I was also told that they would wait and fix my door after I checked out the following morning so I would get some sleep; then an someone showed up and began taking the door apart. Clearly he wasn't told to leave it to the morning.
Then I was told someone would call to take my breakfast order for the following morning. Never received a call.
So, the next morning I checked out at the front desk with no mention of the door lock fiasco or the missing breakfast; even though the person checking me out was the original person I reported the problem to the previous night.
Then around noon after I had already checked out, I received an email from the general manager apologizing for my inconvenience and offering a free breakfast. I thought to myself; "are you serious, she doesn't even know I checked out of the hotel".
If you must stay at a W Hotel in NYC there are two other in the same area; if not look at other options first.
November 19, 2013
Rated 3 out of 5 by JGTX2013 W Dec 2013
I have stayed at this hotel many times during my business career and it seems both the quality of service and facilities continue to degrade.
-SPG Gold membership not a big help here.
December 30, 2013
Rated 5 out of 5 by hope67 Beautiful hotel w/ amazing staff
I LOVED this hotel from the minute I stepped into it to the minuteI left. The rooms were beautiful and the staff was super friendly and accommodating. I would stay here over and over again. Great experience.
February 29, 2012
Rated 5 out of 5 by Indyman123 Perfect Stay
From check in to check out my stay at the W was exceptional. The location of the hotel is great, the staff efficient and friendly, and the service outstanding. My preferred hotel whenever I get to New York.
March 16, 2012
Rated 4 out of 5 by JeffinSF Faster room service
I pre-ordered room service the evening before using the doorknob menu. It arrived fifteen minutes later than requested. The food (eggs) were cold and I was brought coffee rather than the tea I had ordered.
January 14, 2013
Rated 3 out of 5 by orville Foyer - being rebuilt
We had a corner suite. The second bathroom was a joke - an adult cannot fit into it. You would be better advised to have one larger bathroom and a larger living area.
January 11, 2014
Rated 3 out of 5 by GGMM Would not recommend
Room was small, bathroom couldn't even accommodate 2 ppl at a time, air conditioner was obnoxiously loud. My overnight stay ended with finding a roach on the floor and a spider in the bed. Won't be back
August 8, 2013
Rated 5 out of 5 by Lala22779966 Opera
The staff at the W lexington in New York is Great From Freddie who took care of my car and luggage and helped me navigate around the city. To the restaurant staff and checkin process everyone was great!
October 2, 2012
Rated 1 out of 5 by jr2007007 never again
this W new york at Lex was the worst hotel room I ever experienced at any SPG property. Room was dirty, overheated & noisey,hvac controls did not work and could not shut off heat, could not get any help
January 3, 2013
Rated 5 out of 5 by Haitham One of my favorite W ever
I stayed at this property a lot of times, the last two new years eve and multiple other times. The staff is very helpful, great platinum recognition, enjoyed the location!
I would definitely come back.
April 3, 2012
Rated 3 out of 5 by AugSpecial This hotel was not up to the W standards
No usual quiet zone - music was loud in main area every nite. Difficulty obtaining consistent information from front desk, On last nite courtesy robes were not included in room nor was bath floor rug.
August 16, 2012
Rated 2 out of 5 by DouglasM Tired, unclean and indifferent staff
Poor room condition, asked for the slow drain in my shower to be addressed twice, never looked at, asked to have laundry collected, never happened. Staff was indifferent to my concerns, won't be back.
September 2, 2012
Rated 3 out of 5 by Ann66 Needs overhaul but staff amazing!
The rooms need deep cleaning. Thank you for renovating the lobby,!!
Bellman are terrific, helpful, and welcoming particularly Fermin. He deserves a raise.
January 18, 2014
Rated 5 out of 5 by MartaO My NYC Vacation
Excellent location close to everything. Room was small but well designed, contemporary looking and very clean. Concierge service is excellent. On the not so good side the A/C in the room was loud.
September 4, 2013
Rated 5 out of 5 by HelenofTroy Very accomodating
Our room was ready much sooner than expected. Very accomodating by storing our luggage before and after our stay, also very helpful getting us a cab to the port. We love love love New York!!!
October 20, 2013
Rated 5 out of 5 by Aff123 Service
Great service and very friendly
March 7, 2014
Rated 1 out of 5 by kj2014 Not a typical Starwood property
I am a Starwood Loyal and I have to stay this is by the worst property I have stayed in. You have to insert the key in the elevator and 9 of 10 times it doesn't work...you have to call the security or someone to make it work or get your key replaced. Saw same thing happened with my colleagues as well as some other guests.
Hot water - Plumbing needs a overhaul too. The hot water takes forever to come. First time, after waiting for 5 minutes I assumed that may be hotel has run out of hot water...10 minutes later it started trickling through.
Lounge - There's no lounge (understand) but the hotel staff is not active/proactive in telling about the alternate options. Had to prompt a few time and even after that the answer was pretty vague
Room keys - Same story as elevator but not as bad.
Room size - Don't understand the layout or the room size. It's like living in a dungeon. There's no easy accessible port for setting up the iron table. All the ports are behind the table and very difficult to access.
Other issues - No floor mat in bathroom the first day. Housekeeping left it second day. No water bottles for Platinum (maybe not a norm for this property)..
Only positive - it's closest Starwood property to work.
February 25, 2014
Rated 5 out of 5 by JPG1 Always Stellar!
I have been to this hotel quite a bit and always it has been fantastic. Your front desk staff specifically Sami goes out of their way to ensure you are completely satisfied. See you again soon.
June 29, 2012
Rated 4 out of 5 by 045475g Decent stay
Had a good weekend. Got an upgrade which was nice but unfortunately the cleaning staff spilled water on a Xmas card and ruined it (she wrote a nice appology note though). Overall a good stay.
December 12, 2012
Rated 3 out of 5 by RafKam OK-ish
Whatever you do, try not to check-in after 10pm. I could barely hear the front desk staff due to the very loud music pumping out of the living room bar. She seemed to mind it as much as me, as I got what seemed like a pretty surly service after standing in line for 15 minutes following a long haul flight. Don't think there was any SPG recognition (at least I couldn't hear anything about it), and room sure didn't look like an upgrade, on any of the 3 occasions I stayed here.
Every single room I stayed in seemed to have some issue with the telephone handsets, with batteries not working, and loud beeping in the middle of the night. Aircon not working in a mid-summer stay was also annoying, but pretty swiftly dealt with by changing to another (smaller) room.
The rooms are just too dark and cramped to be relaxing, in fact, the whole hotel feels cramped. Rooms are also showing their age, with worn carpets and mildew in bathroom tiles. Living room bar is ok, but once again, hard to find seats after 7pm.
Yet, location is spot on and rates are consistently good value, so I'll probably stay again...
April 13, 2012
Rated 5 out of 5 by Ele373 Great experience
The hotel is ideally located. The staff is friendly and helpful. The whole place smells wonderful. The Bliss products and spa on the premises were amazing. I highly recommend the W.
November 5, 2013
Rated 3 out of 5 by Thorpe2912 W Lexington Avenue
Enjoyed our stay at the W Lexington Avenue. The Hotel is perfectly located to be close enough to the centre of NYC but just far enough away to be relaxing.
January 3, 2014
Rated 4 out of 5 by JBK1010 W ON LEXINGTON
STAFF WAS FRIENDLY, HOTEL WAS CENTRALLY LOCATED. ONLY NEGATIVE WAS NO COFFEE IN THE ROOM AND HOTEL QUEST HAD TO PAY $3.50 FOR COFFEE IN THE LOBBY, THIS SHOULD BE INCLUDED IN THE PRICE.
August 26, 2013
Rated 5 out of 5 by Judy The Greatest W on Earth
This place reigns Divine Supreme, because of the AMAZING people who step out daily, every time I stay there. This Hotel has "IT" ALL. That is why this W Hotel is the BEST on the Planet.
July 1, 2013
Rated 2 out of 5 by Jbt123 W NY is Tired
The W New York has a tired and outdated interior and the rooms were were cramped and uncomfortable. There are many other better options in NY for the price. I won't be back.
November 23, 2013