Rated 5 out of 5 by JPG1 Always Stellar!
I have been to this hotel quite a bit and always it has been fantastic. Your front desk staff specifically Sami goes out of their way to ensure you are completely satisfied. See you again soon.
June 29, 2012
Rated 4 out of 5 by Abrab I love this place
The location is the greatest and the staff is supportive, friendly and kind most of the times. Yes, there are many things that can be improved, but I keep returning here
June 26, 2014
Rated 1 out of 5 by 3131Stars Needs help
Although the staff did a fantastic job this property is in very serious need of updating and redesign. The team at the front desk should be recognized for their quick response and warmth.
April 16, 2014
Rated 5 out of 5 by HelenofTroy Very accomodating
Our room was ready much sooner than expected. Very accomodating by storing our luggage before and after our stay, also very helpful getting us a cab to the port. We love love love New York!!!
October 20, 2013
Rated 3 out of 5 by RafKam OK-ish
Whatever you do, try not to check-in after 10pm. I could barely hear the front desk staff due to the very loud music pumping out of the living room bar. She seemed to mind it as much as me, as I got what seemed like a pretty surly service after standing in line for 15 minutes following a long haul flight. Don't think there was any SPG recognition (at least I couldn't hear anything about it), and room sure didn't look like an upgrade, on any of the 3 occasions I stayed here.
Every single room I stayed in seemed to have some issue with the telephone handsets, with batteries not working, and loud beeping in the middle of the night. Aircon not working in a mid-summer stay was also annoying, but pretty swiftly dealt with by changing to another (smaller) room.
The rooms are just too dark and cramped to be relaxing, in fact, the whole hotel feels cramped. Rooms are also showing their age, with worn carpets and mildew in bathroom tiles. Living room bar is ok, but once again, hard to find seats after 7pm.
Yet, location is spot on and rates are consistently good value, so I'll probably stay again...
April 13, 2012
Rated 4 out of 5 by 045475g Decent stay
Had a good weekend. Got an upgrade which was nice but unfortunately the cleaning staff spilled water on a Xmas card and ruined it (she wrote a nice appology note though). Overall a good stay.
December 12, 2012
Rated 3 out of 5 by Stan082014 Very Modern Hotel
This hotel is very modern and beautiful. However, the room are very small, and is you are claustrophobic do not take the elevator.
August 4, 2014
Rated 3 out of 5 by FrequentTraveler18 Great bar area, great location, decent but small rooms
Staff is great. Rooms are pretty tiny. It was disappointing / not a sign of top quality that the service cart stayed visible outside my room for the majority of my 3 day stay.
June 4, 2014
Rated 4 out of 5 by WML1 Not a W
Strange W experience. Walking by Lexington, you would never know that this is a W Hotel. It is simply an old building with a W logo as a hotel
July 24, 2014
Rated 3 out of 5 by Matt83 Staff Needs to Improve Responsiveness
When I checked in, the front desk clerk was on the phone for 5-10 minutes and didn't pay me much attention. It was around 11 and my family and I were already tired. I didn't appreciate that. Also called for an extra blanket and the staff said, "can't do it man, we don't have anymore." I find it hard to believe that a hotel property would run out of extra blankets for their guest. On the day of checkout, the guy at the front of the hotel, who retrieved the cars for guest, told us to walk over to the parking garage and our car would be waiting for us. So my family and I walked the 3 blocks with all of our bags. When we got there, the people in central parking told us our car had been taken to the hotel. I called over to the hotel and asked could they bring our car back to the parking garage and the reply was, "no." So my family and I had to walk all the way back to the W, with our bags just to get the car. This type of service is unacceptable for a Starwood property. Heck, it's unacceptable for any Hotel! I have been a loyal Platinum guest for a while, but didn't feel like it while staying at this property. Will only stay here again if it's the only choice!
August 4, 2014
Rated 2 out of 5 by Robdg Overall Experience
Check in was slow around 6:30 pm and noted the same occured on the second night of our stay. Room was too small for $350/night. Fitness center A/V on three exercise machines did not work.
January 23, 2014
Rated 4 out of 5 by daddfgsfhsfh Good stay
shower curtains could use a good washing
September 5, 2014
Rated 5 out of 5 by Judy The Greatest W on Earth
This place reigns Divine Supreme, because of the AMAZING people who step out daily, every time I stay there. This Hotel has "IT" ALL. That is why this W Hotel is the BEST on the Planet.
July 1, 2013
Rated 4 out of 5 by JBK1010 W ON LEXINGTON
STAFF WAS FRIENDLY, HOTEL WAS CENTRALLY LOCATED. ONLY NEGATIVE WAS NO COFFEE IN THE ROOM AND HOTEL QUEST HAD TO PAY $3.50 FOR COFFEE IN THE LOBBY, THIS SHOULD BE INCLUDED IN THE PRICE.
August 26, 2013
Rated 3 out of 5 by JGTX2013 W Dec 2013
I have stayed at this hotel many times during my business career and it seems both the quality of service and facilities continue to degrade.
-SPG Gold membership not a big help here.
December 30, 2013
Rated 5 out of 5 by VT27 Treated like family
I loved this hotel from day one... I was treated exceptionally and have even become friendly with many of the staff. They are always wanting to accommodate !! A home away from home :)
January 12, 2013
Rated 3 out of 5 by John5151 Overrated
Very noise and overrated.
A good note on the Staff who are always nice, and very responsive.
August 18, 2014
Rated 5 out of 5 by Brian32 Another Great Stay !
Once Again a fantastic experience at the W New York. The staff provides exceptional service. Super clean rooms, and great amenities. My first choice when visiting clients in Midtown.
April 30, 2013
Rated 5 out of 5 by Ele373 Great experience
The hotel is ideally located. The staff is friendly and helpful. The whole place smells wonderful. The Bliss products and spa on the premises were amazing. I highly recommend the W.
November 5, 2013
Rated 2 out of 5 by Joe24 Lex W is tired.
The W on Lex needs a refresh. When I checked in, the tub, desk lamp and wire internet didn't work. Took them 3 days to fix the tub. Internet never fixed. The place needs an update.
May 27, 2012
Rated 4 out of 5 by Robert75235 Short but Great Stay
I only stayed one night and I was impressed with the hotel's location, professional staff, clean room, and the two bars in the lobby.
Will stay here again when I am back in NYC!
March 10, 2014
Rated 1 out of 5 by DisappointedNYC Unapologetic and Rude Staff
Toliet was not cleaned. Raised issue with staff. Staff did not apologize. After 20 minutes of waiting for someone to arrive to clean the toliet, called again. Still no apology. Asked for estimated wait time until someone would come - quoted 15-20. 30 minutes later called again. Spoke with manager on duty and asked to check out. She stated that since I'd been checked in for an hour they would charge me for leaving. I explained that the only reason I'd been checked in for an hour is because I'd been waiting for an hour for someone to clean the toliet. She then responded condescendingly, "Well this is the first I'm hearing about it." At that point was when she offered me a new room, but while we were on the phone, someone had come and cleaned my toliet. I then cancelled the rest of my reservation and my subsequently cancelled my planned 7 additional stays for the coming months. I won't be visiting this hotel again. Definitely not what I've come to expect from Starwood. The GM however, once hearing of the situation, did offer her apologies and stated she would be taking immediate action, which was appreciated.
October 3, 2013
Rated 3 out of 5 by Jimmy5990 Mr. James Sontag
Not only do they not answer the phobnes when you need service in your room.
But they lose your car taking 1 hr to find in garage.
I would never come back to this hotel.
April 22, 2014
Rated 4 out of 5 by joetx US Open
I have stayed at the W on Lexington for numerous years during the US Open. I was dissappointed to see there were no TV's in the lobby this year as there had been in the past.
September 4, 2013
Rated 5 out of 5 by DanaM56 Cozy Room
Best service, clean and comfortable room, secure, quiet, and within walking distance from Times Square, Rockefeller Center, and 5th Avenue. Very relaxing for a business trip.
January 28, 2013
Rated 5 out of 5 by JackZ Just right
The W at Lexington was a wonderfful experience.The loation ,close to Grand Central,was great all the staff were curtious and helpfull andthe room was great. We will be back
March 10, 2014
Rated 5 out of 5 by Golf95 Exceptional Experience
It was a pleasure staying at the W New York. The staff was friendly and eager to assist. The overall experience was great and I will be sure to come back again. Nice work W!
November 15, 2013
Rated 2 out of 5 by Jbt123 W NY is Tired
The W New York has a tired and outdated interior and the rooms were were cramped and uncomfortable. There are many other better options in NY for the price. I won't be back.
November 23, 2013
Rated 3 out of 5 by jncamesano Stay 1/27 - 1/29
The heating/cooling system in the room was a bit loud and kept waking me up so I ended up turning if off during the evening. I also think that the lobby area needs updating.
January 30, 2013
Rated 5 out of 5 by JillHB Very nice property with great amenities
Loved the lobby breakfast grab and go - and of course the Bliss products in the room - the bed was super comfy too.
July 29, 2014