W New York

  • 541 Lexington Avenue
  • New York,
  • New York
  • 10022
  • USA
  • Landkarte

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Mindestalter

Gäste müssen mindestens 21 Jahre alt sein, um ein Zimmer zu reservieren und einchecken zu können.

Rated 3.2 out of 5 by 732 reviewers.
Rated 4 out of 5 by This hotel has great features Love the services, the rooms are a little bite small if you compare to another W hotel wireworld, also love the bliss stuff for the bathroom October 17, 2012
Rated 1 out of 5 by it damages W Hotel's brand name I cannot believe it is a W Hotel. It is the worst SPG hotel I ever stayed. I tried W hotels in Taipei, Hong Kong, Singapore and D.C.. All of them are very impressive. I really cannot believe W Hotel New York is apart of the chain. Service: 1. The bellboy left my luggage in the middle of sidewalk of the street. Fortunately, nobody took it. 2. There was a yellow rubber glove in my bath. When I reported the issue, there was no apologize and simply told me to throw it away. 3. The bed sheet does not even cover the mattress; therefore, it moves with me when I turn over in bed. 4. No slippers in the room. I asked for a pair and got it one hour later. Facilities 1. Very old decoration with a very poor maintainance. 2. The air conditioner is so loud that I have to turn it off when I go to bed. 3. Shower Faucet's handle dropped off when I touched it. 4. The so-call "Suite" just put a small sofa in the middle of room randomly. Maybe it is a part of the design. The room totally re-defined the word suite in my dictionary. 5. The closet's door and clapboard are broken. I fixed the boor myself to turn off the closet light but cannot help on the clapboard. August 13, 2013
Rated 2 out of 5 by Pick Another NYC Property Just Finish Two Night Stay Cash Prepaid Rate (20% Off).. Applied Suite Night Awards that was confirmed for a Fantastic Suite. Arrived... Welcome Desk was Swamped... clearly not staffed for the two weddings that they had booked at the hotel. (I know there were two different wedding based on the piles of welcome favors behind the desk) Welcome Desk put us in a room that was clearly not a Fantastic Suite. Was a Studio Suite in every way. Called the Front Desk... was told that i was wrong (always a great way to talk to customers). Asked to be moved to a Fantastic Suite... moved to another room that still was not a Fantastic Suite. So clearly room management and welcome desk sucked hard. Had cocktails and snacks in the Living Room (2X) everyone was lovely. Plat Breakfast in Living Room was great... staff again was lovely. Needed extra towels and the such... housekeeping staff was lovely. Here's a thought. Retrain (or fire) the Welcome Desk, promote everyone else and start a new. Management sent a bottle of wine to the room after they found out it was my 500th night. lovely gesture. would have preferred to have gotten the room i was booked in. June 9, 2013
Rated 3 out of 5 by Starwood member unhappy with Sevice Bad experience with the wait staff at Whisky Blue. Nothing wrong with actual hotel stay. Wait staff needs training in customer service. July 17, 2013
Rated 1 out of 5 by Not a typical Starwood property I am a Starwood Loyal and I have to stay this is by the worst property I have stayed in. You have to insert the key in the elevator and 9 of 10 times it doesn't work...you have to call the security or someone to make it work or get your key replaced. Saw same thing happened with my colleagues as well as some other guests. Hot water - Plumbing needs a overhaul too. The hot water takes forever to come. First time, after waiting for 5 minutes I assumed that may be hotel has run out of hot water...10 minutes later it started trickling through. Lounge - There's no lounge (understand) but the hotel staff is not active/proactive in telling about the alternate options. Had to prompt a few time and even after that the answer was pretty vague Room keys - Same story as elevator but not as bad. Room size - Don't understand the layout or the room size. It's like living in a dungeon. There's no easy accessible port for setting up the iron table. All the ports are behind the table and very difficult to access. Other issues - No floor mat in bathroom the first day. Housekeeping left it second day. No water bottles for Platinum (maybe not a norm for this property).. Only positive - it's closest Starwood property to work. February 25, 2014
Rated 5 out of 5 by gold star! love everything about this place: location, the people (including staff), the rooms and much much more! my favorite w, without peers! January 23, 2013
Rated 4 out of 5 by Central Location Easy to get to, central in location, next to east-side subway line Rooms a bit small, but hey, who is in their room in NYC December 2, 2013
Rated 2 out of 5 by Hotel lacks communication I am not impressed with the lack of Comunication and follow through!o had some serious problems and they were totally minimized ! February 10, 2013
Rated 3 out of 5 by this hotel offers compact rooms there is not much open floor space in the rooms. the bathroom was tired looking and did not smell clean. towels were tattered. January 25, 2013
Rated 4 out of 5 by love all but the fitness center... Good hotel, nice sized rooms for new york, good location.... I just wish the TVs in the fitness center would be fixed! August 14, 2013
Rated 5 out of 5 by Service Great service and very friendly March 7, 2014
Rated 5 out of 5 by Customer service to the MAX some of the best customer service around. great atmosphere and location can't be beat. Will be back without question. August 18, 2012
Rated 3 out of 5 by OK Location' was good rooms very small bar service was weak and the concierge never returned my calls January 3, 2014
Rated 5 out of 5 by The staff at this hotel was excellent Every staff member was polite and friendly, always looking to help or just say hello. January 24, 2014
Rated 2 out of 5 by Disappointing for a W The location is great, but other than that, the hotel rooms and service we disappointing for the W brand. December 9, 2013
Rated 5 out of 5 by Nice hotel but noisy mechanical system The Air handler was the noisiest I've ever experienced in a hotel. It was difficult. The hotel and staff were great February 18, 2013
Rated 4 out of 5 by Hotel is a 4.5 out of 5 Great ambiance and amenities but did not receive the 5 star service and attention to detail I expect at W hotels. December 17, 2012
Rated 4 out of 5 by Great service staff is very guest oriented. Great service especially David in the Lexington Ave New York W hotel. Thanks David! March 25, 2013
Rated 5 out of 5 by Fantastic, committed team Everyone there so caring about what they can do to help you, make your stay perfect. January 18, 2014
Rated 5 out of 5 by Great place to stay Other than a leak that occured, we were promptly attended to another room. We will be back we love the W!!! January 22, 2013
Rated 5 out of 5 by Comfort and style Loved the W New York. It was fun, laid back and fancy all at the same time. Definatley planning to revisit. July 30, 2013
Rated 4 out of 5 by ny trip The only problem I had was that the room smeeled very musty and or the washroom wasn't cleaned well enough. August 9, 2012
Rated 2 out of 5 by This hotel needs improvements! When you have a problem with the room assigned don't send the customer to a room that has other problems. October 24, 2012
Rated 4 out of 5 by Check in staff very efficient Hotel was very neat and concierge was very helpful with information on getting around the neighborhood. June 20, 2013
Rated 5 out of 5 by Great location Nicely appointed. Friendly staff. Clean. February 20, 2014
Rated 5 out of 5 by ??? Excellent hotel--excellent service-loved my room-hope to be able to specify it in the future. November 19, 2013
Rated 4 out of 5 by Great Location..Very Modern and Beautiful Great Location...Great look...if you need a place in Midtown...def worth the price of admission. January 28, 2013
Rated 5 out of 5 by Jim Hotel staff are very accomodating and everything is clean January 30, 2014
Rated 2 out of 5 by Menu card and hair dryer not there Hôtel staff should look twice if everything that needs to be available in the room actually is! March 27, 2013
Rated 4 out of 5 by Rooms are very small The service was excellent. However, the rooms are very small. Lighting was quite dim as well. July 26, 2012
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