Rated 4 out of 5 by kmbw love all but the fitness center...
Good hotel, nice sized rooms for new york, good location.... I just wish the TVs in the fitness center would be fixed!
August 14, 2013
Rated 5 out of 5 by Grayghost829 Customer service to the MAX
some of the best customer service around. great atmosphere and location can't be beat. Will be back without question.
August 18, 2012
Rated 4 out of 5 by DCAT2014 Disappointed in construction
Hotel is okay but not a good value for the money. Disappointed we were not informed of hotel construction.
March 14, 2014
Rated 5 out of 5 by brad11 Excellent location for fair price
Very friendly service. Would recommend to others.
June 3, 2014
Rated 5 out of 5 by CarlD Nice hotel but noisy mechanical system
The Air handler was the noisiest I've ever experienced in a hotel. It was difficult. The hotel and staff were great
February 18, 2013
Rated 3 out of 5 by Cocotte Great Lobby
Enjoy sitting in the lobby and enjoy a nice glass of wine!
May 27, 2014
Rated 4 out of 5 by Abbey8 Hotel is a 4.5 out of 5
Great ambiance and amenities but did not receive the 5 star service and attention to detail I expect at W hotels.
December 17, 2012
Rated 4 out of 5 by Alan Great service
staff is very guest oriented. Great service especially David in the Lexington Ave New York W hotel. Thanks David!
March 25, 2013
Rated 5 out of 5 by maisie Great place to stay
Other than a leak that occured, we were promptly attended to another room.
We will be back we love the W!!!
January 22, 2013
Rated 4 out of 5 by Torontoguy ny trip
The only problem I had was that the room smeeled very musty and or the washroom wasn't cleaned well enough.
August 9, 2012
Rated 5 out of 5 by Judylee3 Comfort and style
Loved the W New York. It was fun, laid back and fancy all at the same time. Definatley planning to revisit.
July 30, 2013
Rated 2 out of 5 by Dave80 Disappointing for a W
The location is great, but other than that, the hotel rooms and service we disappointing for the W brand.
December 9, 2013
Rated 3 out of 5 by BirthdayGirl311 Cute but small
The fantastic suite was smaller than I expected but it's New York and everything is small here!
March 19, 2014
Rated 2 out of 5 by FARM5 This hotel needs improvements!
When you have a problem with the room assigned don't send the customer to a room that has other problems.
October 24, 2012
Rated 4 out of 5 by IdyY Check in staff very efficient
Hotel was very neat and concierge was very helpful with information on getting around the neighborhood.
June 20, 2013
Rated 2 out of 5 by blabla Renovation
I was not aware the lobby was under renovation. If I knew, I would probably not have come.
March 26, 2014
Rated 3 out of 5 by Don1445 OK
Location' was good rooms very small bar service was weak and the concierge never returned my calls
January 3, 2014
Rated 4 out of 5 by CarpeDiem13 Great Location..Very Modern and Beautiful
Great Location...Great look...if you need a place in Midtown...def worth the price of admission.
January 28, 2013
Rated 2 out of 5 by Orely Menu card and hair dryer not there
Hôtel staff should look twice if everything that needs to be available in the room actually is!
March 27, 2013
Rated 5 out of 5 by magicman ???
Excellent hotel--excellent service-loved my room-hope to be able to specify it in the future.
November 19, 2013
Rated 4 out of 5 by kimkim Rooms are very small
The service was excellent. However, the rooms are very small. Lighting was quite dim as well.
July 26, 2012
Rated 5 out of 5 by Davtre68 Great hotel
It was my first time staying with this hotel and I loved it. Friendly staff. Great Service.
January 27, 2013
Rated 1 out of 5 by nylady Bad Experience
My husband and I stayed at the W New York this past weekend because we had an event to attend. First off, the room was entirely way too small and clostrophobic. I attempted to contact someone to see if there was another room we could switch to (we were willing to pay) but I couldn't get in touch with anyone. I left a message (after being transferred) but my phone call was never returned. I didn't have time to hunt someone down because we had somewhere to be. When we returned that night I checked with the front desk and was told that we could switch to another room but it was only 20 more square feet and would cost a good amount of money so we declined. Fast forward to when we were ready to leave, the checkout process took entirely way too long. We were told 15-20 minutes to have our luggage brought down, it took at least 15 minutes at the desk and another 20 minutes to get our car from the garage. We ended up missing the last event because we didn't anticipate waiting over an hour to check out. For the amount of money that we paid, we should at least be comfortable in our room and have our concerns addressed promptly. What a disappointing visit. I will not be staying at the W New York again.
September 24, 2013
Rated 5 out of 5 by Duey67 The staff at this hotel was excellent
Every staff member was polite and friendly, always looking to help or just say hello.
January 24, 2014
Rated 4 out of 5 by MB13 Great Location
Hotel location is ideal for shopping. Great restaurants are nearby. Staff very friendly.
May 6, 2013
Rated 5 out of 5 by Olivia0603 Great Location
View was terrible
Room very clean
Several workout equipment in the gym were not working
September 12, 2012
Rated 5 out of 5 by Elizabeth42 Fantastic, committed team
Everyone there so caring about what they can do to help you, make your stay perfect.
January 18, 2014
Rated 5 out of 5 by Jenn67 Relaxation in the city!
With great service and all you need, the hotel offers renewal for the city's energy!
July 1, 2013
Rated 3 out of 5 by GeorgeBurdell Ok but ...
What's up with the wash clothes ? We didn't get any until the last day of our stay.
May 10, 2012
Rated 2 out of 5 by PATTI3 Our hotel stay was very disappointing.
The lighting in the room was very dim and our room did not have air conditioning.
September 9, 2013