纽约 W 酒店

  • 美国
  • 纽约,
  • 纽约
  • 541 Lexington Avenue
  • 邮政编码 10022
  • 地图

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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 3.2 out of 5 by 817 reviewers.
Rated 5 out of 5 by Girlfriend Getaway Trip Perfect place to stay while having a girls' trip! The front desk staff, especially Liz and Edna, went out of their way to make sure we were comfortable for the two nights we stayed there. We had a large corner room with 2 queen beds and a lovely view. We were given complimentary beverage tickets for the downstairs lounge area and used them for a nightcap after a fun filled day. Nice location to return "home" to and convenient to the areas we explored....Greenwich & the West Village, Central Park and Noho/NoLita areas. We reserved the Acura car once; which will take you one way to your location at no-charge. We just gave the driver a tip. Also, we asked the front desk for a coffee maker to be sent to our room for the next morning. A few minutes later, we received a call from in-room dining saying that they were out of coffeemakers but would be happy to arrange for complimentary room service that next morning. Whatever, Whenever is taken very seriously and we were appreciative! August 21, 2012
Rated 4 out of 5 by Good Stay Service is always good at this location. Great for business trips. August 20, 2012
Rated 5 out of 5 by Customer service to the MAX some of the best customer service around. great atmosphere and location can't be beat. Will be back without question. August 18, 2012
Rated 3 out of 5 by This hotel was not up to the W standards No usual quiet zone - music was loud in main area every nite. Difficulty obtaining consistent information from front desk, On last nite courtesy robes were not included in room nor was bath floor rug. August 16, 2012
Rated 1 out of 5 by Very disappointing Being an SPG member and previously having travelled a lot for work I have stayed at a lot of SPG properties. This was, hands down, the worst. This really surprised me because I have always been of fan of W hotels. In fact, this is the only SPG property I have ever stayed in that I would not recommend. Staff were fairly unfriendly, wireless Internet is extortionately overpriced (particularly considering the price of the shoe box of a room), lights did not work, the sink was broken and to top it all off a maintenance guy decided to enter my room without me answering the door despite my asking him to wait a moment because I was using the toilet. About the only good thing I have to say about my stay was that the room was clean. Avoid at all costs. August 15, 2012
Rated 5 out of 5 by This hotel has great location and friendly staff from the time we checked in everyone we met was courteous and helpful; whether we needed directions, taxi or general information - they were fabulous, I would not hesitate to recommend. The hotel is within walking distance to Grand Central (6 blocks)! August 15, 2012
Rated 4 out of 5 by Missing canvas tote While there I spoke to both the housekeeping Mgr. and someone from security about empty bags that included a canvas tote from the LEVIS store. As I explained on both occasions housekeeping most likely thought they were trash, but that baffles me because they were no were near the waste basket, in fact they were between the desk and the cabinet to the right of the desk. The paper bags had no value to me, the canvas tote did, it was a gift for a friend back home. There was and has been no follow up from anyone at the W. What a disappoinment August 14, 2012
Rated 3 out of 5 by Great Business Friendly Location, Guest Service Needs Inprovement I am a weekly business traveler at this hotel and it is the perfect location for me since it is less than a 5 minute walk to my office. While the rooms at this W tend to be on the smaller side, the size doesnt bother me much since I am only at the hotel to sleep mostly. I like that the bar is open late and that they will still serve you a double shot of espresso at 11pm, which I have been having to take advantage unfortunately. My main qualm with this hotel is that I do not think the staff lives up to the high quality of customer experience that I have come to expect from the W brand. While never rude, they seem to do the absolute minimum and none of them seem to take any interest int their guests at all. Upon checking in, I have never received a thank you for my loyalty and upon checking out, no one ever asked mehow my stay was. Maybe they gear their serviceto business customers that wantminimum interaction with the staff and while I am here on business, Iwould apprefciate a little more warmth from the staff. August 13, 2012
Rated 5 out of 5 by Wonderful stay in NYC The W hotel Lexington not only met all of or expectations but exceeded them. The staff is phenomenal. The only annoyance was that internet access was not included. August 13, 2012
Rated 4 out of 5 by ny trip The only problem I had was that the room smeeled very musty and or the washroom wasn't cleaned well enough. August 9, 2012
Rated 3 out of 5 by Interesting...... $500 for one night! Asked for an upgrade got it! Cool! Spectacular room! Internet did not work, this is a problem due to the me needing in for business. Called the whatever whenever couldn't fix it, transfered me to tech support 20 minutes later still can't fix it. Recommendation was to move me to another room but the manager said we can't give you the same room we must downgrade you to a wonderful room. no big deal. I get to my wonderful room and it is twice the size of my upgraded spectacular room, interesting but awesome. Internet worked great in the new room. Why do you only get one bar of soap in all W-Hotels, most give you one for the shower and one for the sink? The lobby needs a major update. The Whiskey Bar is great! August 4, 2012
Rated 1 out of 5 by This Hotel Has the Worst Service This hotel has the worst service; starting from the cleaning staff; that were yelling / screaming with one another, early in morning in halls ways. First room that i was issued was dirty, and had to be relocated to another room. Secondly; dry cleaning. I had dry cleaners picked up from room for overnight service. Laundry was to be delivered at 7am , at 7:15am i called, to check up on dry cleaners; they said on Saturday dry cleaners comes at 8:30 am, and will be delivered right away, ( although the dry cleaning sheet says 7 days a week , overnight 7 am ) 8:45 am , still no clothes, I call once again, and the rep, tells me the mgr will call me in 2 minutes. 5 minutes pass no, call from mgr., i call spoke to a women, she told me she knew what the issue was, that they had forgot to send out clothes; she also asked if i was the one to drop of laundry to front desk, or if they were picked up from the room. i told her they were picked up from room; and even tipped the man $5. she apologized, and stated that she will give me 10k points, for all the problems and wave the dry cleaning fees ( i still haven't seen the 10k points to account ) Around, 2:30 i got some clothes, the rest showed up around 7 pm August 2, 2012
Rated 2 out of 5 by Gave me a room that had someone in it... I've stayed at this hotel a number of times over the past month or two, and I've been routinely disappointed with my experiences. The last time, though, took the cake. After arriving on a late flight, the front desk took about 15 minutes to find me a room. Tired, I made my way to my room, put the key in the slot, popped the door open, only to see the surprise on the face of the guy who was ALREADY IN THE ROOM! I explained that the front desk had given me the key, showed him the key pouch with the room # on it, and went back downstairs. The front desk clerk came back about 5 minutes after I told him about this, and said "We're going to give you XX thousand points." The manager, for his part, barely apologized to me for the experience, which was EMBARRASSING, as you may imagine. Better yet, they credited my account only two-thirds the points the manager had promised me. Terrible service, and just unacceptable in their response to a frightful situation. July 30, 2012
Rated 3 out of 5 by Needs some improvement i had an issue w my bill at checkout July 29, 2012
Rated 3 out of 5 by You should NOT put anyone on the spa floor I have stayed at this hotel several times, and I have enjoyed it in the past. However, for this stay, I was placed on the floor with the Bliss Spa. Starting at 6:30 a.m., there was incessant banging outside my room (it sounded like metal carts banging together). There were people (employees?) yelling to each other in the hall. It woke me up and then continued until I left my room at 8:30. You should NEVER put an SPG member on that floor, and you should remind your employees that there are guests SLEEPING in rooms. This was not a little noise, but constant loud, banging, yelling slamming noise for over an hour. July 27, 2012
Rated 4 out of 5 by Rooms are very small The service was excellent. However, the rooms are very small. Lighting was quite dim as well. July 26, 2012
Rated 5 out of 5 by It's not about the rooms Look - if you want a big room in a hotel NYC is not the place unless you have a huge expense budget. Yes, the rooms are cracker boxes (unless you get upgraded), but the staff and hotel make up for it overall. Nixon and Tang treated me to great margaritas, great food and a great conversation at the end of their evening when I was desperate for drink and food. They are a great example of the incredible customer service you get at the W New York and from Starwood properties in general. July 25, 2012
Rated 3 out of 5 by Not the uber chic W Hotel I Expected Booked in a Wonderful Room, so I didn't expect that much in terms of space. And yes, the space was small but the interiors are great, featuring nice amenities from Bliss. Having said that, I've been to some W-ish hotels outside of the US, and this pales in comparison. I was expecting more on the space and interiors in the public areas, more restaurants or bars, and better service for SPG members. For the price paid, it's not good value for money. July 25, 2012
Rated 3 out of 5 by Great location Perfect location. Grand Central a few block away. Rockerfeller Ctr, Time Square, shopping all within walking distance. The free Acura one-way service was awsome. Lee gave us a lot of good information about the city. The only downside, three days in a row, housekeeping never left hand towels or washcloths. The first day, we ended up calling 3-times and never received them. The next two day they were brought up after the first call. When returning to New York, we would again stay at this location. July 22, 2012
Rated 3 out of 5 by Should've been better No room upgrade (3rd straight Platinum year) even when my coworker got one. No towels in room until second request. July 17, 2012
Rated 1 out of 5 by The Staff Needs Work I was actually very disappointed given this was my first stay at a W Hotel. Around 2AM I brought take out back to my room and realized that the vendor did not include utensils with my order. I took the elevator down to the lobby to grab a set of utensils from the restaurant when the front desk stopped me and offered to send a set to my room. I said "okay" and waited in my room for 30 minutes without anyone showing up, finally frustrated I went down to the lobby and grabbed a set of utensils from the restaurant. Oh, and when I made the hotel manager aware of the situation, he did NOTHING. Only offered his apologies. July 17, 2012
Rated 2 out of 5 by Expected more from a W I am a Gold SPG and was disappointed by the overall experience. Location is good, and the small room is totally understandable (hey, this is NY!), food was good, but service really needs improvement. No SPG recognition, Wi-Fi is horrible (you have signal only if you stay close to the door, and had to spend 30 mins with an assistant as I couldn't log in), and service is poor. Expect 10-15 minutes before front desk answers your call, and housekeeping is sloppy (I found a rubber glove laying on my sink returning from work... had to call 3 times and wait 40 mins before someone picked it up). I've been to many SPG hotels and expected much more from the W in New York. July 16, 2012
Rated 5 out of 5 by Excellent service Excellent service from all the staff at W Times Square, starting from the doorman all the way to the chambermaids. The welcome chocolates from the manager and the upgrade to a Fantastic Suite in lieu of my half-month stay was very welcoming. I really appreciated the recognition of the Platinum status here. The room had a decent view of one side of Times Square. Probably a decent pick for those with families and for NYC first-timers. July 15, 2012
Rated 2 out of 5 by Rude Staff I know check-in is 3pm, but many business travelers arrive prior to that time, and many hotel chains accommodate their needs early. My company is a large customer, and we've got early check-in services with other major hotel chains. When I arrived at noon, I was told I'd have a room in one hour. No big deal. At one hour, I checked at the desk, and the person there told me check-in was 3pm. Ok, I get that, but I was told it would be one hour. I mentioned that to the man at the desk, and his response was "check-in is 3pm". Rude. I went back and waited... at 2pm I asked again, and the new person at the desk said "sure, your room has been ready". I asked why they didn't call me, as they said they would when they asked me for my phone number. Strange. Poor coordination. Day of check out... knocking on my door at 8am by the cleaning staff. I mentioned I would be working from my room until check-out at noon. 9am-ish.. another knock on the door. Same deal, cleaning staff wanted to know when I would be leaving. At 10:30, someone started to enter my room. I stopped them, it was cleaning staff once again. Very poor customer service situation. Room was tiny, and no where to set up an ironing board, and no where to plug in an iron. Not even enough room to move around the bed with the desk chair under the desk. Very crammed. Overall bad experience for a seasoned business traveler. July 14, 2012
Rated 1 out of 5 by Horrible, horrible staff I had my wedding in New York in June, and had the worst experience with the W. First of all, we paid for a Spectacular room, and got the smallest Spectacular ever. The W gave complimentary upgrades to three other groups in our party - (from a Cozy to wonderful, and two Cozys to Spectaculars) - and the Spectaculars they gave the other two groups were almost twice the size of mine - and I was the bride! We demanded that they change our room (it was too tiny to have a bride and her bridesmaids help her get ready in), and they told us they had no other bigger spectacular rooms available -which was a lie because my sister got a complimentary upgrade to a spectacular almost twice the size of mine. The manager, Trevor, was incredibly rude in dealing with this room situation - didn't care that I was the bride getting married the next day, and that I had brought all this business to their establishment. After demanding it, they finally grudgingly agreed to reduce the rate that we were paying - but it was ridiculous that we had to fight with them for an hour to get this. Of course the next day, we found out that the rate had NOT been reduced...my now husband had to call and call the entire morning to try to get a hold of Trevor or a manager to get them to adjust - they were completely unresponsive, or were deliberately avoiding us altogether. Eventually we got the rate adjusted but it took so much to get them to honor what they agreed to do. So ridiculous. I also booked two complimentary cars for the day of the wedding to take us to the venue - then come to find out on the day of, they lost the reservations. Perfect...considering I had just booked it the day before. My husband is a Gold SPG member, and we were incredibly disappointed by how rude the staff is - how unaccomodating, especially to a bride and groom (when they upgraded three other rooms and wouldn't upgrade us is an absolute outrage). The staff is horrible. July 9, 2012
Rated 5 out of 5 by Excellant Staff We recently stayed at this hotel to celebrate an anniversary and two 60th birthdays. David, of the whenever/whatever staff went way over the top in being the most gracious host and ensuring that we had absolutley everything we needed to make this a memorable vacation. Thank you, thank you, thank you David. You are amazing and quite an asset to this hotel!! July 3, 2012
Rated 5 out of 5 by Always Stellar! I have been to this hotel quite a bit and always it has been fantastic. Your front desk staff specifically Sami goes out of their way to ensure you are completely satisfied. See you again soon. June 29, 2012
Rated 2 out of 5 by W Should Improve Existing Hotels Instead of Expanding Starting with the front desk experience I should have known it wouldn't get any better. The woman who checked us in had a total attitude and was not about to meet any special requests or accommodations. When we got to our room the scent of perfume/deodorizer was so overwhelming that my husband and I instantly developed headaches. The only solution the front desk had was to send up an ionizer and told us to leave our room for an hour. The next day we informed the staff not to spray any perfume/deodorizer and we left a note for the cleaning staff. We returned to our room to find it equally as bad as the previous day. The towels were frayed and dingy in color. The room was simple in a cheap way. We also were supposed to have a queen bed and we were given a double. Considering the expense of this hotel, it did not meet my expectations. June 27, 2012
Rated 3 out of 5 by Small room, a lot of improvement needed I'm SPG Platinum. When checked in, I was told I got 2-level upgrade. I had a high floor preference. I was put in 6 FL. When I got in my room, I was really surprised. The room was REALLY REALLY small. I can't imagine without 2-level upgrade, what the room would look like. And I had a view of a big "rock" (a building was a few feet from my window). Okay, I was on business, small room, no view was not a problem. But the first night, I was woke up by air condition at 4am!! I called Whenever/Wherever for help, and I was asked if I want someone to come in my room to fix it. It was 4am, I wanted more sleep! The next morning, I called, and was offered to move to another room. I was told to pack my stuff and hotel staff would move for me around 12-1pm. I came back at 6pm, checking with front desk for my new room number. It took front desk 10+ minutes to get me a new room -- no one had moved for me! This is not the kind of facility and service I would expect from W New York! June 26, 2012
Rated 4 out of 5 by Great hotel for an overnight stay I stayed at the W Lexington overnight for an early meeting the next day. The rooms are not big but have everything you need for a comfortable stay. The staff was professional and welcoming. My only tip for those who are in a rush in the morning... leave extra time the elevators take forever when there is a rush. June 24, 2012
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