Chambres et tarifs

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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.9 out of 5 by 502 reviewers.
Rated 5 out of 5 by Love the W Hotel My stay was amazing. The staff was great, the room was awesome and I can't wait to come back. I also want to acknowledge Gordon Kramer for helping to make my stay memorable and reaching out to see what my needs were before I arrived. In addition, Gun-Woo who works at the Valet station was very helpful. David October 7, 2014
Rated 4 out of 5 by Good business hotel for convention center W is a good business hotel -- centrally located to convention center, restaurants and shopping. Excellent staff working at the restaurants and front desk. October 3, 2014
Rated 5 out of 5 by Wonderful stay attentive staff, pleasant decor, conveniently located, hip vibe September 23, 2014
Rated 5 out of 5 by Fun night in SF This is a great place for a girls getaway! The bar has dancing at night and the chocolate Martina's are spectacular! Because it offers great nightlife, it was a little noisy at night. September 14, 2014
Rated 2 out of 5 by Not worth it. I've been to other W's and very muched liked the experience, ambiance, and quality of the room. Unfortunately this W does not even come close to the other Ws. The A/C felt like it was blowing stale air all the time. The bed covers were very uncomfortable and felt like plastic. Not what I would expect out of a W for $317 / night. Overall the room and the hotel feels old and a bit run down. You can see mold between the tiles in the bathrroom. I also had the pleasure of seeing the construction of the new musuem 6ft from my window. Everymorning I could see the construction workers peering into room. September 12, 2014
Rated 5 out of 5 by great location ,lobby for youngsters, nice food a young executives hotel music for young people the concept is modern and active not for seniors the lobby environment September 11, 2014
Rated 4 out of 5 by Nice hotel My travel agent made the reservation for me and my daughter. The hotel is beautiful and the room was fabulous. It would have been nice to have free, in-room internet access. We were there for a conference and needed to access the internet via a laptop but couldn't! The business center was inconvenient and didn't properly print the documents we needed. Overall, we enjoyed our stay. The view from our room was spectacular. If you're looking for a hip, club-like atmosphere this is the place to be. September 9, 2014
Rated 4 out of 5 by Better than expected The hotel is at a great location with easy access to restaurants and a Whole Foods is only 2 blocks away. The staff upgraded me to a corner room because of my Starwood membership status. That was a huge bonus! September 8, 2014
Rated 1 out of 5 by Room 2012 As a Platinum member of a competitor, I continue to give SPG a try when I can, but am consistently disappointed. Room 2012 has an air pressure issue with the toilet that causes it to sound like an fire alarm, so when it started making the noise at 4am, I got dressed immediately and was about to leave the room when I noticed the sound coming from my own bathroom. Front desk knew about this problem ahead of time and quickly told me how to fix the issue -- but ABSOLUTELY unwarranted for a property like the W. September 8, 2014
Rated 4 out of 5 by Great stay The room was very nice, the view even better. My stay started off shaky with the 6.0 earthquake but settled down for the rest of the week. Convenient to the conference center and other amenities. September 4, 2014
Rated 4 out of 5 by not so bad very exciting place hot place September 2, 2014
Rated 4 out of 5 by Check out When we checked out I told the clerk we had used a bottle of water. She said "do not worry about it" and did not include it on our bill. When I got home I received an email from W San Francisco with a revised invoice with a charge of $6.52 for the bottle. September 1, 2014
Rated 5 out of 5 by Dazzled Need to start off with a huge thank you for the upgrade we received. Our stay for 2 nights was a Monday and Tuesday. Due to our request for adjoining rooms and some construction in the area we were upgraded to the big suite. It felt gluttonous how much room we had. Amazing views of the city. Beds were extremely comfortable. My only constructive criticism is that the lamps next to the beds couldn't be controlled individually or without using the light switch on the wall. Very bizarre. When one person is a night time reader, this is a must! Apart from that, it was fantastic. Checking in was a little loud, but that was the only time we thought the lobby was loud. Room service was wonderful in terms of speed and quality. Bar area, service and options were excellent. We WILL recommend this to our friends! August 31, 2014
Rated 3 out of 5 by WSanfran Arriving very late at night the reception was poor, and to be given full explanation on the green initiatives seemed inappropriate. We have stayed here a number of years ago and the rooms were fresh and quirky, the rooms are now tired and in need of refurbishment, with elements broken, doors missing from cupboards, docking station not working and an oversized TV that does not fit the designed space. Despite turning down the green initiatives the room was not fully cleaned on each day. The extensive construction work on the adjacent Moma site which wraps around the hotel has construction work commencing at 7.30am...this cannot be avoided but can be managed and at least deserves a notices / applology letter in the rooms. Overall we were disappointed with our stay. August 30, 2014
Rated 5 out of 5 by They made our wedding perfect! We just had out wedding here over the weekend and I have to say, it was perfect! Lindsay is absolutely amazing and helped us with every last detail from the day we contacted her 15 months ago until the last hour of the wedding, all while being super fun, hilarious, and bubbly. The rest of the staff including Dave were also fantastic, and were able to make everything I wanted happen and more. The newly renovated 4th floor terrace is absolutely stunning! It's ultra modern with its edgy architecture, huge chandelier/skylight that extends the length of the room, built in up lighting on every wall, and a full length window wall that you can fully open to reveal the amazing view of the cityscape. The food was wonderful, I've never had better crab cakes, filet mignon, wedge salad, etc. anywhere else. We had the privilege of staying in one of their amazing corner suites that overlooked the entire west side of the city. Our guests were completely floored by how amazing our venue was. I still can't believe how perfect our wedding was and I can't thank Lindsay and her staff enough for pulling out all the stops and making us feel like $1MM for our day. I highly recommend the W for weddings. If you want the perfect wedding, with new, modern, unique venue, a fantastic coordinator, amazing food, and to be treated like royalty for your entire stay, you need to have it here. You will not be disappointed. August 28, 2014
Rated 4 out of 5 by Great Stay Great stay, great staff, great property... ! August 27, 2014
Rated 3 out of 5 by Poor management I checked into this hotel having been forced from our hotel in Napa due to the earthquake. The person at the desk was very unhelpful and we had to wait several hours for a room...My Platinum status was not acknowledged in any way. The whole hotel was taken over by a large group who kept the bars (both) and living room area tied up so it was nearly impossible for anyone else to get a drink or a snack. The room was tiny and not remarkable in anyway....but over $600/night. No restock on the bath products. Housekeeping closet was next door...door constantly slamming shut. Overall a disappointing experience and not what I have come to expect at a W Hotel. I would not return. August 27, 2014
Rated 5 out of 5 by Great Service The hotel had great service and each employee went above and beyond to make sure our trip was not only enjoyable but better than expected. My only grip was the bed was a little firm for my liking. August 25, 2014
Rated 3 out of 5 by Great Hotel / Skip the Bar We have always loved this W Hotel. The hotel staff and responsiveness is outstanding. If the bar staff took some examples of their fellow staff members, this hotel would have scored a perfect. Bar staff is poorly trained, un knowledgable of their own events. We thought we'd take advantage of their 'Happy Hour' and were informed who had to go the second floor bar for that. Upon setting down in that bar we were informed that we had entered a private event. 45 minutes from when we started we received a poorly mad Moscow Mule from the 'Happy Hour'. August 25, 2014
Rated 1 out of 5 by August 22 Late night stay in I was looking online for a place to stay with me and my wife. Saw the place online and it looked amazing for $219. went inside and they said that they only had the $259 available. (Why was it available online then?). Booked it anyways because it was 11:30pm at night and I just wanted to sleep. They use my credit card to put the deposit. Next morning woke up to a card about my credit card not working. I figured it is a bank problem and ill just pay when check out at 12:30am. Then me and my wife left and as we were leaving a man came across rudely. We went to the elevator and as the doors were closing for us to go to check out. The same man came back inside and said could you two come with me! Very rudely and like there was a problem. I was completely upset about the disrespect for guest staying at the W. Never explained the situation at all and treated me and my wife like were trying to chip the hotel or something. Never would recommend this hotel to anyone. I'm going to make a Yelp review on this as well. I believe the security guy that was rude and disrespectful goes by the name sean I believe. I sent an order complaint to Miguel Sunday night August 24th. Hoping to get in touch with the director Jeff. August 25, 2014
Rated 3 out of 5 by Could be better I'm a big W Hotel fan and have to say the overall experience was ok. The place is stating to look run down and the staff were somewhat nice but seemed they were more worried about themselves. August 23, 2014
Rated 2 out of 5 by Off experience This was a bad experience at a hotel that I normally really enjoy. I had to wait 15+ min to check in because only 1 person was working the front deck despite a long line of weary travelers. My room ended up being next to the ice machine which was ridiculously loud. When I complained the first night the staff graciously turned it off but the 2nd night I was told that it was on a timer that shut off at 11pm and there was no flexibility. Being on east coast time and traveling for work I wanted to go to sleep ahead of 11pm and found the service lacking in empathy. They were clearly booked to capacity but thats no excuse for bad service. August 23, 2014
Rated 2 out of 5 by Under Construction I was booked at this hotel for a business/stay for the weekend trip. Upon arrival, found out it was under construction. King bed room was not available, so my wife and I shared a "romantic" two queens. There was absolutely no floor space in the room, a cheesy lighted purple Buddha statue ( I can't make something this weird up) and pillows the size of marshmallows. But I guess the faux Buddha thing matched the weak faux asian decor sparsely applied to the walls of the room. Outside our window was a construction crew building a new structure, complete with jackhammers and welders. Finally, in the evening when going through the lobby, which had been reduced to a hallway, was a band playing music loud enough to wake the dead on the 6th floor (our floor). Ok, so would you book this hotel if you knew this going in? PS - who in corporate supply thinks you need a 4" thick comforter oover in a place where it's 70 degrees F? Maybe if we were at a cabin on a snowy night in the woods. But your covers choices are this intense thermal blanket cooking you to medium rare, or throw them off and have nothing. Layers? A sheet and light blanket, with the option of adding a second blanket please. August 21, 2014
Rated 3 out of 5 by very dissapointed Our room was very loud and there was a constant beeping noise every 2-3 minutes. Engineer came to deal with it while we were at dinner. Staff told us they did not hear anything. We were tired so used ear plugs and went to bed. Construction started at 8:30am on Saturday AM. After a bad night of sleep we were woken up to men yelling at the construction site. Coffee was delivered, it was cold and they only brought 1 coffee cup. August 18, 2014
Rated 4 out of 5 by W - Good as always but SPG recognition needs improvment Good as always but SPG recognition needs improvment August 18, 2014
Rated 4 out of 5 by great decor and service The staff were great. rooms were comfortable and view of the city was suberb. August 18, 2014
Rated 3 out of 5 by Improvements Needed As an SPG Platinum I must say any recognition is minimal at best. No room upgrades, room not ready, I am not even asked about the Platinum amenity, breakfast or points at check in. Rooms are not cleaned well. Found debris all over. To call a room spectacular that looks at metal beams is absurd. Check in and check out are very very slow. August 18, 2014
Rated 4 out of 5 by Convenient for Moscone Excellent location for Moscone convention center. Modern style rooms, bar and reception area. Only down side is trying to get a cab in the evenings. August 16, 2014
Rated 5 out of 5 by perfect location; very attentive staff The San Francisco W is perfectly located. The staff was exceptionally attentive -- from check-in to concierge to housekeeping. Room was beautiful. August 15, 2014
Rated 4 out of 5 by Great Hotel Great hotel and location. I always love staying at a W Hotel. Staff is wonderful, attentive, and very accommodating. My only challenge is not providing complimentary wifi in the room. In today's world you should be offering wifi throughout the entire hotel. I hate being nickel and dimed and at W prices I expect complimentary wifi. August 13, 2014
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