Rated 2 out of 5 by JonV needs uprade
ii'm starwood platinum and i've been staying at this hotel since it opened and i must say, i am fully over it. it has seen better days. the banquet in the room is frayed. stained, worn. looks nasty. the lobby at night is great is you like a dance club vibe and like loud EDM . . .drunken loud guests almost starting fights in lobby 2 nights in a row. a guy was so wasted he was arguing with other guests in the elevator and threatened me when i intervened. Its a mess really. but dont try to do a mtg or conversation there. time for me to switch . for $335/night i can do way better for comfort, condition, and overall quality. The W has lost its cool factor and
November 18, 2012
Rated 1 out of 5 by LilyBean96 "W" is for Worst Weekend
So many things went wrong this weekend it's almost inconceivable - we had a room with a toxic paint smell and a broken thermostat set for 80 degrees; we requested help which arrived AFTER we came back from dinner - a room full of engineers, housekeeping and still a toxic paint smell. When we insisterd that we be moved the next day we were moved into a smaller room. We didn't receive the turndown service we requested in the smaller room and our breakfast came so late that the WAITER paid for it with apologies. I have never seen a or experienced a worse hotel stay. The icing on the cake is that the manager, Hal, called before we left to apologize and asked HOW I would like to be followed up. I requested EMAIL and instead, I received a message on my home phone in Seattle but could not understand the NAME of the person who called.
February 29, 2012
Rated 5 out of 5 by AusGirls Trendy yet comfortable!
Great hotel. Trendier looking foyer and reception than most others but did not loose sight of making us comforable. The rooms are smallish but not unusal in San Francisco but they use the space really well. Absolutely loved the window seat!
July 14, 2014
Rated 5 out of 5 by Clhm5 Great customer service
I just returned from my trip to San Francisco and my stay at the W. What a wonderful trip made possible by the customer service provided by the staff at the W. Everyone from the check-in clerk to the concierge to the maintenance crew was most accommodating. I truly can not express how wonderful that made my stay. The location was perfect. It was in walking distance of the convention center and the heart of downtown San Fran. During my travels I have stayed at many different hotels and their customer service does not compare to that at the W. Thanks again for your assistance and I look forward to staying at the W again
July 31, 2012
Rated 5 out of 5 by jerryjudd WSF We'd Stay Forever
Thanks the Vic the hotel manager my messed up reservation was handled perfectly and efficiently. Thanks to everyone who helped make our stay perfect.
July 14, 2014
Rated 3 out of 5 by tess54 Not again
An o.k. place to stay to sleep but if you are interested in a beautiful Lobby, rooms, great beds etc then choose another Hotel. If you are booking with a third party booking service then do not stay here. They will put you in a sub standard room and on a lower floor.
December 24, 2013
Rated 5 out of 5 by WJWJr47 Hotel is very accommodating
Great location for my business meetings. Staff from front desk to room attendants were attentive and responsive.
Food/Breakfast was excellent too.
July 13, 2014
Rated 3 out of 5 by MartyW Poor Sleep
Strobing smoke alarm and a malfunctioning lamp detracted from sleep. I reported the problems to the front desk and engineering. They did not repair the problems and both continued the second night. This is unlike what I expected and my assumption is that it was an aberration. I would still recommend the W.
July 11, 2014
Rated 5 out of 5 by Mick96734 Great Hotel Location
The location is located right across from the Moscone Convention Center and about 2 blocks south of Market St. It is still convenient to BART, which is about 2-1/2 blocks away. Located within walking distance to Union Square and Powell St. Cable Car stop.
June 19, 2013
Rated 3 out of 5 by guille11 Overrated
Customer Service was excellent - way above expectations. Everything else is overpriced. Food was ridiculously expensive. Parking was ridiculously expensive. The hotel rooms are small and cliche'.
December 16, 2013
Rated 5 out of 5 by Rodger Gordon/Mark: High Standard In Customer Service
During breakfast on the day of departure I got the pleasure to talk with Mark. He was busy setting up for a lunch party, but took a solid 10 minutes out of his day to talk baseball. He was extremely nice and genuine. He remembered me at check out and was very friendly then as well.
I checked out around 4pm, which was during tea time. The hotel offers the coolest tea bags I have ever seen. I took a seat to enjoy my tea, and not too long after a hotel guest started complaining to Gordon about every little thing possible. Ridiculous complaints. (ex. If you think the minibar is too expensive: 1. Stop by a store that's a lot less convenient. 2. Don't buy anything. If across the board hotel guests feel the prices are too high, the monthly sales report will drive the prices down) Naturally I had to fight to keep my mouth shut as this individual verbally tore down the W. I was impressed with Gordon's reaction. He handled the situation far better than I would have. He took notes on what was said, remained very professional, and the upset guest walked away with a smile.
I left a previous review for how awesome the location and property is.
November 25, 2013
Rated 5 out of 5 by CAT777 Superior Service
All the staffs are very nice and professional, special thanks to Priya, who is extremely friendly and resourceful, made us feel like home. She took extra step by sending birthday card/little chocolate cake with super nice presentation to room for my 7 years old boy. The little gesture touches our heart and we will remember it forever. We stayed many hotels in the city including St Regis, W San Francisco Hotel is by far the best hotel ever.
Beside excellent service, food is also really good, very nice location, comfortable/attractive contemporary lobby, and bright/artistic room decoration with good view.
June 25, 2013
Rated 5 out of 5 by nadeemii Excellent staff and location
Standards is above the typical W Hotels brand and service above and beyond. Conveniently located and an amazing bar t9 relax in.
May 31, 2013
Rated 5 out of 5 by bmhuetter Love this hotel! Excellent Service
Alex was a great host and helped to check me in quickly with a high level of quality customer service.
June 5, 2013
Rated 5 out of 5 by Robb2103 Great as always
Great hotel with a great location!
July 12, 2014
Rated 2 out of 5 by hweng Lost my iphone charger and didn't get it back
I lost my charger along with the USB line at the hotel after I checked out. I called the hotel within 4 hours and the manager at Lost & Found Dept told me the room had been cleaned and no charger to be found when he visited. I waited for 20 hours to give a second call and still no feedback until now. I know there is no hope for me to find the lost items but I am VERY frustrated at how the thing was handled. This is not about the value of the lost items but about the integrity of the hotel. So overall, I won't recommend this hotel to anyone else and am not planning to stay for future visits.
December 9, 2013
Rated 5 out of 5 by Jay2014 Great stay.. Pool is gone
The W San Francisco is as a great as always. In terms of service, room, quality and the excellent staff.
We were treated very well and enjoyed our stay. A very important part of our stay at the W san Francisco is the incredible indoor pool.
We were surprised and saddened to hear that the hotel decided to dismantle and remove the pool.
This decreases the quality of the facilities at the W san francisco. The presence of the pool was a very important part of the experience at the W san Francisco.
I highly recommend that the management reconsider the installation of a pool at the hotel.
January 27, 2014
Rated 5 out of 5 by Birthday19 The San Francisco Treat
This is a facility that breaks from the brass, oak, marble ,traditional style luxury hotel. Black granite, stainless steel, and glass abound. With the addition of fresh lillies, fireplaces and modern seating areas
the hotel feels more like a club than a stuffy hotel lobby. The advant garde thread continues throughout the hotel's corridors and rooms. The room itself had an efficient eastern motif. There was a window bench, white plantation shutters, pink glowing Buddah, A stainless steel Kaliedescope and bleached wood workspace/entertainment center. Room was exeptionally clean and bed was super comfortable. Staff was friendly and helpful. This place matches the vibrant essensce of SF perfectly.
August 9, 2012
Rated 5 out of 5 by Patrick99 Wonderful and fun hotel despite billing issues
We came to town booking 2 rooms for 4 days to scatter the ashes of a loved one. The hotel was lively and fun, but certainly not loud or noticable in the rooms.
From check-in, we were welcomed warmly. The gentleman who checked us in helped us upgrade to rooms and moved us so that we were able to check in early. I came down with a question the next day, and he even remembered my name. That is service!
The restaurant and the bar were great, adn the girl who served us in the restaurant a few times at breakfast and once for dinner was very sweet and attentive.
We did book a "Bliss Spa" package that included credits at the spa. Unfortunatly, the spa was so busy the only thing we were able to book between the 2 of us over the 4 days was a single manicure. That left us with a significant credit. I inquired about it before checkout, at checkout, and the hotel followed up a day later as they tried to figure out what to do. I heard from one of the managers a little over a week later appologizing as it was a new package and they had not worked out the kinks yet. Instead of offering me SPG points, he simply refunded the complete value of the unused spa credits, and gave me SPG points on top of it, which was much more than I asked for to begin with.
It is clear that the staff care about their guests, and they all went above and beyond to make our stay enjoyable.
I will be back next year when I am back in San Francisco.
October 2, 2012
Rated 2 out of 5 by NOTIMPRESSED Invasion of Privacy
Within 3 hours of checking in, a hotel security member keyed into my room without knocking claiming he was looking for something for a prior guest. Thankfully I had the security bolt against the door that alerted me someone was attempting to come in. Then at 3am that evening people were banging doors, walls and screaming in the hallway. I called the front desk and they claimed they sent someone up to tell them to quiet down, however, it took quite some time for it to actually quiet down.
The room is OK but not clean. I love W hotels and their products but this hotel room was not clean.
April 6, 2013
Rated 4 out of 5 by Jps1 Cool features here!
I enjoyed the appearance of the hotel, aside from the construction. I'm sure when they are complete it will be even nicer!
July 9, 2014
Rated 5 out of 5 by Patrick99 Wonderful vacation stay
We were in town with some friends for a long weekend. We had booked 2 rooms, one was simply a high floor with an amazing view, although I would have appreciated a corner upgrade. The other room was upgraded to a suite, which was fantastic! The two bathrooms and showers made it so easy to get ready to go out at the same time.
The only negative with this was the fact that the suite was not ready until close to 5pm, nearly 2hrs after the promised time of 3pm, and when you arrive from the airport at 1pm, that's quite a long wait. Thankfully we were able to use the other room to change, cleanup, and store our bags. I brought this up to the hotel both during check-in and checkout, but also in an email and they did not seem to care or do anything about it.
My only other complaint was in regards to room service charging us for extra glasses, and then bringing the wrong ones. This however, was taken care of quite quickly.
The food in the restaurant, both for breakfasts and 1 dinner was amazing, and the cocktails were to die for. Definitely choose the breakfast as your Platinum amenity, as it gives you a deep discount, and it just may be the best breakfast in SF.
Upon checking out, I realized I had left my jacket in the suite closet. We had to check out of the suite early, as they refused us a late checkout (despite the fact that we had to check-in late). When we came back to check out of the other room and retrieve our things, they had retrieved the jacket for me, AND a phone charger we had left that I didn't even know about. That was wonderful and very good service. Thanks!
I will certainly be returning to this hotel and recommending it, and I just hope that they will learn to honor check-in times and if something happens and they cant, do something and don't refuse to honor a late check out!
October 30, 2013
Rated 5 out of 5 by Fuellenbach Amazing Food
Each year I experience dozens conventions that are catered. A few months ago I attended an industry event at the W Hotel in San Francisco. Everything was remarkable. I give the highest praises to the staff and hotel for my experience at the W Hotel but one thing above all others deserves a praise of excellence. The team of Chefs that catered the event was amazing. Catered food usually is not remembered or even praised but the chefs that created the menu did such a wonderful job I wish I could find a restaurant that offered the dishes they prepared. My hat is off to the catering team.
July 12, 2013
Rated 5 out of 5 by dingodaniels One of my favorites
This is the hotel to go to for events. There's definitely a modern, youthful atmosphere here, from the two bars, to even the old school Pac-Man table.
I've spent many nights here and other Starwood properties, and will continue to do so. The staff really knows how to treat a guest regardless of SPG level. I've been coming from before joining SPG as preferred until now, as Platinum, and the level of service never waivers.
The only downer is the street construction, as it obfuscates the Valet "Wheels" entrance. The other downer (not the W's fault) is SF MoMA is closed for some time.
October 22, 2013
Rated 3 out of 5 by AK74 Ok
This hotel is in a good location, but I expected more based on stays at other W Hotels. We were there for 3 days and our room was never cleaned- had to call and request clean towels. Other than that, the staff was nice.
July 7, 2014
Rated 5 out of 5 by michaelmrosen Amazing hotel, fabulous service
I've stayed at the W SF several times now, and each time has been spectacular. The facilities are modern and clean, the staff is incredibly helpful, and the food is terrific. This last time, Vik (the manager on call) was especially great and gave me a complimentary upgrade to an Extreme Wow Suite.
July 5, 2014
Rated 2 out of 5 by Armywahine My last and only stay
When I had placed my reservations through spg.com I had booked two rooms and was asked for the name of the second guest not knowing that the name would be the only person to check-in. When I had checked in I had requested adjoining rooms, the person stated they would reserve the room 2nd room and did not indicate the rooms were not adjoining. The receptionist also stated that no special request was made when I had made the reservation. It was too late to cancel the second room and the only accommodation was the same floor.
The room looked immaculate, but a foil wrapped food package was left from the previous guest.
The fact that I was a SPG preferred guest was not recognized when I checked in was disappointing.
January 6, 2013
Rated 4 out of 5 by pmo51 Great location and features
We really enjoyed this hotel. It is in walking distance of so many great venues in SF. We loved the amenities that were included.
July 6, 2014
Rated 2 out of 5 by AP11 W San Francisco - Too much construction
When booking this hotel via spg site there was not an indication of the construction that was happening around the hotel or at the property.
Due to this, the experience in Downtown San Francisco was very challenging. The make shift gym was in a small space covered with white tent. Condition was crammed, and very sub par to W/Starwood standards.
Construction around the property while it is out of your control, it would have been better to receive notice about this. At minimum recommend it being reflected in the room rates for guest.
The staff on site was very understanding to help accommodate a room change immediately. Our original room was very dark due and look directly into the construction zone. Fortunately staff helped improve our location which we appreciated very muhc.
June 25, 2014
Rated 5 out of 5 by Alex518 Awesome hotel!
The W San Francisco met and exceeded all of my expectations. The room was clean, the bed was comfortable, the bar in the living room was amazing and the food was delicious; especially the grilled cheese.
The gym was also great and very clean. I loved that each cardio machine has its own television.
The staff, from check-in to check-out, was very knowledgable of the hotel and the city and very friendly and quickly answered/solved concerns and questions.
The changing of floor mats throughout the hotel is a nice little touch too that I enjoyed.
June 3, 2013