Rated 5 out of 5 by Jane1989 Beautiful & Elegant Stay
Everything was perfect! The hotel is beautiful and the staff is friendly and helpful.
July 1, 2014
Rated 5 out of 5 by Harold43 THE GREATEST STAFF
I was overwhelmed by the courtesy of the front desk,
staff and especially the efficiency of the housekeeping staff. The ground floor bellman are also to be commended.
June 30, 2014
Rated 3 out of 5 by Co71 Lost its glory
After not having been here for several years tried it again. It is still an ok hotel, but it has lost it vibe and glory of the past. Location is still ok, but there are better areas in Manhattan to stay nowadays. Also the lack of sound proofing is not acceptable. The noise kept me from having a good nights rest for 3 nights. Will not stay here again, also because for the price of the rooms, there are far better options in the vicinity.
June 27, 2014
Rated 4 out of 5 by Tofik great location
Good location. Comfortable. Good size rooms.
June 30, 2014
Rated 5 out of 5 by TheEmu Couldn't have been a better choice
Just exploring the hotel is a treat! I stayed in a 1-bedroom suite, and it was so much fun. High floor, fantastic views, two bathrooms, little goodies hidden all around.
This hotel is also directly in the heart of the excitement of the Times Square district, which adds to its ideal qualities.
Had in-room dining for breakfast... YUM!
Also, expect to be treated as good as GOLD here.
January 3, 2012
Rated 4 out of 5 by Dan51 Ultra-hip but noisy, small rooms
Friendly staff, very elegant 7th floor lobby but WAT too noisy at night. Room clean enough, small (this is NYC after all), weirdly laid out - hard to find the dresser drawers which were too close to the floor. Hard to figure out lighting. Nice-size closet. Nice amenities in the bath - hard to figure out water faucet - either too little or too much flow, too cold or too hot water. Great shower! Very noisy all night - nobody had checked to make sure the window was sealed shut. The complimentary white noise machine helped. Bed comfy but pillows too soft.
When staff answers "Whatever, Whenever", it's not clear what they are actually saying.
June 17, 2013
Rated 5 out of 5 by san12345 Great hotel in Times Square
I try to stay at a W hotel whenever possible. This hotel was great. The ambiance is trendy and comfortable, the staff was congenial- even with a large group checking in they did their best to accommodate and keep things moving steady. Once in the room the noise level from the hall was minimum to non existent. The lobby area was delightful to relax and have drinks. On Friday and Saturday evenings there is a DJ to liven up the ambience. I would stay here again if I needed to stay in Times Square!
June 23, 2014
Rated 3 out of 5 by AroundTheWorldAndBack A little rough around the edges
While the staff and service were great, the hotel looked like it was in need of a little refreshing. There were issues like scuff marks on walls, torn wallpaper and everything generally looking a bit shabby and worn out. We were on the 42nd floor, and the noise from the streets was still quite loud - in fact, there wasn't really a quiet place in the hotel except possibly in the stairwell.
Our TV was broken, though it was repaired in short order. The bathroom had not been properly cleaned and I had to request that housekeeping come and dust around the baseboards.
When checking in I had to ask for my Starwood Gold reward - so no, there was no recognition
September 30, 2013
Rated 5 out of 5 by Bonnie51 There is no better location than w Times Square
The W has exceptional service with a friendly, personal staff that made our trip worry free. If you want to be pampered then The W is the place to be. Easy access to great theaters, restaurants and one of a kind sights!
June 26, 2014
Rated 5 out of 5 by Fabian1978 Excellent staff at at trendy location
We had a grat stay at W Times Square. We had a great view from our room at de 52 floor. The staff was excellent. The only thing we missed is a coffee facility in out room.
June 26, 2014
Rated 5 out of 5 by Roadwarrior24 Weekend Get Away
The staff was absolutely perfect from dinner reservations to helping me find a store for a suit to finally allowing me to extend my stay when a meeting came up on Monday.
They are detailed oriented and very professional.
June 25, 2014
Rated 5 out of 5 by lemarrq Wonderful Weekend
We stayed for a three-night weekend to celebrate my bithday and had an amazing time. The location is perfect for shopping, dining and sights. This was not our first trip to NYC, but definitely the best so far. The door and lobby staff manage to be professional and "cool" at the same time and are just great service agents.
June 24, 2014
Rated 2 out of 5 by JoaquinXS The Good, The Bad, The Ugly
The Good: The employees were friendly and courteous; location is excellent; decent size room. Breakfast buffet in Blue Fin Restaurant was quite good.
The Bad: The room had a desk chair but no other. Made sitting and conversing awkward (we were told the extra chair was being repaired but no replacement was there). Storage is non-existent, save for one small drawer at floor level. Bathroom looks cool but is impossible to use - fixtures are extremely un-handy, no place to hold in shower, and semi-opaque glass puts one on display when in the bathroom. Overall maintenance of room just "ok"; I was expecting much better (clean enough, but not spotless; some wall paper not trimmed properly; electric cover plate not affixed properly; no plastic bag for ice; room safe inoperable, etc.).
The Ugly: The view. I was excited to find we had a corner room, less so when the view turned out to be the back of several billboards.I realize that is out of the control of the hotel but it was still a disappointment.
June 24, 2014
Rated 2 out of 5 by Jeffron Unexpected
After almost a two hour wait for my room starting at 3:10 pm I was given a room across trom the elevator that wasn't made up or cleaned. No excuse. the desk staff wasn't too apologic about the incident. Times Square is Times Square, you just don't want to stay there. Many unusual people in attendance. at the Hotel.
Not what I consider up to "W' standards.
June 23, 2014
Rated 1 out of 5 by Fong63 This hotel does not have great features
The hotel was terrible--there are no circumstance under which I would recommend it
June 25, 2014
Rated 5 out of 5 by antonioflores i love but...
i love your hotel, but i think the restaurant need some improvemnts, the hostes is very ugly and inattentive she has a lot of empty tables, and when a gust ask for a table, she said, mmmh, you have to wait 15 minutes, all my two chairs tables are occupied.
i hink if a gust ask for a table, you just need to say, welcome.
June 22, 2014
Rated 5 out of 5 by JRR55 Great Staff
What makes any experience memorable are the people you meet. My family and I enjoyed our stay, not only because of the Hotel location, and it's attributes as a hotel, but because of the great staff that met us everyday, or helped us along the way. They were genuine in there demeanor, and served their company well, and our needs with pleasure and pride. Great job, and Thank you.
January 4, 2012
Rated 5 out of 5 by kwcnyc Awesome Hotel, Amazing Staff, Two Thumbs Way Up!
My wife and I celebrated our anniversary at the W Times Square - and it was an other-worldly experience. I sent in a special request in advance to Patrick and he and the rest of the team at the W went above and beyond to make our stay unforgettable. Not only did we get an awesome upgrade that far exceeded expectations, the little extra personal touches were unexpected and showed just how much this staff is focused on knocking your socks off. The hotel is hip, stylish, and warm, but without the stuffy arrogance that often gets in the way of a "real" experience when hotels try to overdo hip.
January 19, 2012
Rated 4 out of 5 by KGgk Holiday review
Good location, helpful staff.
June 22, 2014
Rated 3 out of 5 by markysf WTimes Square
Hotel has a good location right in the middle of the action but the room was somewhat worn and dated. The bed was very comfortable however and convenient to most attractions in Manhattan. If you like to be around crowds, this is the hotel to be at. Very convenient to theater district. Staff treated me well and the hotel has good security.
June 20, 2014
Rated 3 out of 5 by badhnry W Hotel Time Square
Hotel is outdated. Not as posh as other W's I've stayed at. Location is fantastic, if you want to be in the center of the action.
June 21, 2014
Rated 5 out of 5 by BeccaMNBay Great times, beautiful hotel
This was my 4th visit to NYC and my first time with the W. I was blown away with the style, location and staff from the very start.
You have a strong social media representation which helps so much for planning your trip and the availability of staff during the stay is perfect.
I can say that I have no desire to stay anywhere else now!
June 2, 2013
Rated 4 out of 5 by stern007 Great Hotel... Comfy... Bell Hop Service stinks
Great hotel all around, EXCEPT, the bell hop service stinks. I called down and asked for my luggage 3 times. They couldnt find anyone to bring it up. I waited over 40 minutes until they said if you dont want to wait until I find someone to bring it up, you can come down and get it yourself. The operator on the phone did't know what to do. Also, my room wasnt ready until 3:15 which is fine, but they had another room already ready for an additional $50.00 a night. I am a platinum member and they should have just given it to me, instead of making me wait, but that wasn't that big of a deal. I just like to have my room ready after a long trip. Aside from that, the bed was comfy, room was nice, view was nice.
June 9, 2014
Rated 1 out of 5 by TCF706 Lack of cleanliness was unacceptable
Stayed here for long weekend/work conference with my husband. We were disappointed with the overall size of room but my main issue was the cleanliness... or lack thereof! Our bathroom floor was dirty, the bath products were half empty, saw a bug crawling on the floor, and we discovered our sheets had gross stains on them! The real kicker: we stayed 2 night and they were never changed the bed sheets after room service came the first day! I assumed bed was made up with new sheets, but double checked and saw the same stains… they simply changed pillow cases! DISGUSTING! I complained and they gave us 2 drink tickets and a late checkout. I’ll never stay here again.
March 31, 2014
Rated 3 out of 5 by GFL3 Some Bad with the Good
The hotel has an excellent location if you want the lights and sounds of Time Square. If this isn't your cup of tea you might want to find a quieter location. Construction in the Square added to the noise level. The hotel rooms are innovative in design but lack functionality. Example - there were only 2 drawers for clothes and the closet was unnecessarily small. The bathroom walls were frosted glass which lacked privacy. Our room also had worn furniture (chaise lounge) and a large prominent stain on the carpet. The hotel staff however were excellent and friendly. The lobby and entrance had a very cool hip look.
June 2, 2014
Rated 2 out of 5 by DGJGfromNJ W Time Square - Needs Improvement
We are constant fixtures at SPG hotels worldwide and as excited as we were to have an evening at the W Time Square, we quickly found it to be below par with regards to what we have come to expect when staying at SPG properties. The room was not clean, the fixtures were old and dirty and the room was dark and musty. Additionally, the AC unit was not functioning properly which made our room and sleep time uncomfortable. We unfortunately would not recommend this hotel.
May 12, 2014
Rated 5 out of 5 by eambelieve One night with my daughter
I have recently had to relocate to New York from Maine, due to work and my 11 year old daughter has had to stay in Maine to finish the school year out. It has been a difficult transition for the both of us. This past week was her first trip down to see me and I chose to take her out to Times Square on a spur of the moment thing.
From the moment we stepped foot into your hotel we could not pick our jaws up from the ground. Not only is the hotel itself beautiful beyond words, but your staff is nothing less than top notch. Upon check in I explained our story to the front desk agent, she was moved to tears as was I when relaying to her the importance of this "girls" trip.
My daughter and I went out into Times Square and upon our arrival back to the room, there was a note with cookies and milk waiting for us. I wish you could have seen the expression on this childs face. She looked at me and said "mom, I feel like royalty".
I am a new starwood employee and was able to stay at your hotel for the star hot rate, but none of that mattered to your staff. Most importantly, your staff treated my daughter as if she was the Queen of New York, and from a mothers heart, I cannot express enough the gratitude I feel.
February 27, 2012
Rated 2 out of 5 by 1277 not the best W not even close Just a good location
Platinum breakfast almost worthless and I was charged for coffee anyway, should not even offer should only have points it is like trying to use food stamps blue fin staff were rude and did not want to wait on us with coupon nor do they care. Blue Fin is terrible for service and atmosphere: loud rude staff The suite was a bit dirty for a W and bell and valet staff were rude and used vulgar language. Front desk staff was the hotels saving grace very nice and informed. Concierge not very knowledgeable on local events only cared about the wedding going on.
October 15, 2013
Rated 3 out of 5 by dellisma Crazy construction going on right now
The all-night construction outside of the hotel is mind-numbing. I hardly slept at all with the noise level. The rooms are average and clean, but I would recommend going with a different location within Starwood if you can...maybe the W on Lexington? Or, bring noise canceling headphones...
June 17, 2014
Rated 5 out of 5 by Patrick99 Amazing experience thanks to great staff and management
I was traveling to take part in an SPG moment in New York. I have stayed the other W's in New York, and had less than desireable experiences, but I had heard good things about this property so I thought I would take a chance. I emailed the hotel prior to arriving on the arrival day to request they process my platinum upgrade early in the day, as I would not be arriving until about 9pm, and usualy by this time many upgrades are re-assigned and/or not available.
Within minutes I recieved a personal email from the hotel manager, Jim. I was amazed at the professionalism and attention to customer service in Jim's response. He explained that due to the high number of Platinum guests, he could never promise a suite, but would make sure the upgrades went through correctly. He also offered to help us with the Acura servie and additional assistance with preparing for our event as well.
When we arrived at the hotel, the valet was there waiting to take our car and we had no issues getting inside. There was no wait at the welcome desk and we were quickly checked in and given a suite overlooking broadway (facing north) on the 25th floor, room 2510. It was a great room, and HUGE for New York standards. We also had a nice note, cookies, and a bottle of wine from the hotel manager, Jim. I see this often in European properties, but rarely in the US. It was a nice touch.
The concierge gave us some great information on things to do, and the Acura service to the event was wonderful. The car service alone is a major value add in New York and should be taken advantage of. This hotel has 2 car on duty so it is usualy easy to book.
We did have one issue, our keys deactivated on our second evening. The replacement keys did not work either, so it took a lot of waiting outside our rooms and trips down to the desk to get working keys. The staff was confused, but very professional.
Checkout early in the morning was easy and efficient and our car was waiting for us (and warmed up).
The level of customer service at this hotel from the manager AND the staff was outstanding and they should be an example for the entire chain. I am in New York again next week for work, and I have already booked this hotel.
March 7, 2013