Rated 5 out of 5 by jenc quiet despite location
Times Square was particularly busy when we stayed, but the room was quiet and comfortable. This wasn't our first stay here, and we don't plan for it to be our last.
13 de abril de 2014
Rated 5 out of 5 by Kasaccc Quiet Comfort
First, I should say I'm extremely sensitive to noise. However, although this hotel faces right smack onto Times Square, it is so well insulated that only the minimum of noise reaches the room. The bed was so unbelievably comfortable, I slept right through. And even though my room was right next to the ice machine and elevator bank, I never heard a thing.
11 de abril de 2014
Rated 5 out of 5 by Anna15 Great room andlocation
The staff from the doorman to receptionist and wherever whatever group were exceptional. It was my first time at this W Hotel and I liked it the best. It was centrally located and easy to find everything. I will definitely stay again, They made you feel like they knew you and we felt at home. We were celebrating my grand daughter's 15th birthday.
8 de abril de 2014
Rated 5 out of 5 by CrittDee Great Hotel - Great Location
I can't say enough about this lovely hotel... The staff was very attentive. The property was immaculate. The hotel is in the heart of Times Square. Just perfect !!!
A must stay.
8 de abril de 2014
Rated 5 out of 5 by Alb123 The location is the best.
I have been staying in The W for the last 5 years and would stay no where else. The staff, accomodations and location are all the best.
See you next year!
31 de marzo de 2014
Rated 5 out of 5 by Jenkin hotel is great
hotel is great though room is smaller than expectation.
31 de marzo de 2014
Rated 5 out of 5 by Chantal Fantastic staff
I thoroughly enjoyed my stay at this hotel. The location was perfect for a first-time tourist and the rooms were clean and well-lit (though the lack of storage was a little perplexing). What I was particularly struck by was the friendliness of all members of staff. From A to Z, everyone was friendly, informative, showed great inclination to help. Even the cleaning staff would always greet us when passing through the hallways. By far, my favorites were the concierges and the door ambassadors. For a first time in New York, both "departments" were full of useful information and great guidance.
In all of this, one door Ambassador in particular stands out. Frankie Shane. He was on duty every single day of our 4 day stay, He began recognizing us very early on with all our comings and goings, and often took the initiative to help direct us before leaving the hotel. He was fantastic.
Overall, this hotel comes highly recommended for a first time visit, though being in the heart of Times square, you must be prepared for the noise and the crowds.
21 de marzo de 2014
Rated 5 out of 5 by Queens Great Experience
I was a recent guest at the W New York Times Square for two nights and three days. This was my first W experience and will not be my last. I arrived from out of town at 6am and was pleasantly amazed that my Cool Corner Room with spectacular views of Times Square was ready and awaiting my arrival. Upon entering the room I was stunned by the fabulous city lights of Times Square that lit the room – no need to turn on the lighting in the room. The room was very clean and modern (just my style). There was a handwritten note from Kristin Collura who welcomed me to New York City and wished me a “happy birthday.” A tasty cake accompanied the note. This was a lovely greeting and surprise given that I did not disclose to the front desk staff or the reservations agent that it was my birthday. (Thank you Kristin!)
The common areas of the hotel were well-kept; the Living Room (i.e. hotel lobby) had an inviting NYC vibe with great music, the main entrance had a wonderful waterfall and the doormen were friendly and helpful. The furnishings throughout the hotel and in the room were modern. I was initially taken aback by the transparent bathroom door/wall. The staff was warm and accommodating; check-in and check-out was seamless. If anything could be done to make my experience better would be the check-out time; since I was traveling out of town I requested a late check out and was only granted an additional hour which was slightly disappointing as a Starwood guest member. Overall, I enjoyed my stay and would recommend the W Times Square to family, friends and colleagues. I was so pleased with the service/experience that I completed a survey provided by the hotel. (I rarely complete surveys). As a born and raised New Yorker this hotel gets two-thumbs up. I plan to return this summer!
15 de marzo de 2014