Rated 5 out of 5 by FrankP27 Great staff, nice hotel
Great location and great hotel! I have stayed at SPG properties nearly 100 nights this year and attempted to use an upgrade award to get a suite. To make a long story short, I wasn't able to upgrade and was upset at check in. The manager Lance was able to get me a room with a view and was a pleasure to work with. SPG needs to find a better way to reward their frequent travelers when it comes to suite upgrades. Overall the stay was great, friendly helpful staff and nice (not too small) comfortable rooms. Location was perfect, close to everything but not quite as busy as some of the other areas that we visited while we were there.
December 9, 2013
Rated 1 out of 5 by Zemanek Good Features; outrageously noisy if on the 3rd floor
this is the second time we stayed at this hotel in 3 months. This time we stayed 4 noites on the third floor. Friday and Saturday the disco or ballroom on the 2nd floor was so loud my bed vibrated until 2:30 am both nights. There was a constant buzz from the lamp vibrating on the desk. Our only option was to move to the 5th floor with a shower...no bath....and our expereince rom the time before is that the coke bottle tiles grout was moldy......which for me is even worse than the noise. Management was nice enough to not charge us on Saturday......but we paid the full for the other 3 nights...they gave us ear plugs. I am platinum starwood ....and this was a nightmare for even for someone without that status.
December 11, 2013
Rated 5 out of 5 by CindyN I Always Stay Here!
I have been coming to NYC yearly now for the last 12 years and I have not stayed here 10 times. The location is the best for me because it is located in more of a neighborhood and on Friday and Saturday mornings there is a lovely Farmer's Market in the square that is fun to stroll through before starting your day.
Keith the doorman is always a pleasure to be greeted by when my taxi brings us to the hotel.
The beds are just as described...WONDERFUL AND HEAVENLY!
December 12, 2013
Rated 4 out of 5 by drjane nice hotel, great location
Great location right in union square. I understand its a higher end hotel, but $70 for parking per day is ridiculous when you go down the street for $35 per day. Also, $6 a cup of coffee in the restaurant was insulting. Room was great, quiet and comfortable. I would stay again but would not park there.
December 9, 2013
Rated 5 out of 5 by MJL54 Union Square Gem
This W hotel is perfectly situated on Uninon Square...near S
oho, Chelsea, and not far from the Village.... you can be anywhere in minutes from here...and i lovel the feel of he old flatiron district...Staff were extremely coureous and friendly!
December 8, 2013
Rated 3 out of 5 by NDNYC Mixed experience
I have stayed at this hotel a few times, and am overall a major W fan and a platinum SPG member. Most experiences have been very good and the recent renovation is well done. Issues with this stay - internet service did not work, and it took a lot of troubleshooting and a reset of the hotel's network to resolve - cost me a couple of hours of productive work time. Also, window was not properly closed, which took a while to detect, but a lot of street noise came in. Clearly a previous occupant had opened it to smoke as there were cigarette butts on the outside window ledge. I alerted staff of issues at checkout.
November 28, 2013
Rated 3 out of 5 by Peter102 AVERAGE to DISAPOINTING
front desk staff disappoint. average service at check-in. pre-payment autho not found. front desk staff did not seem interested in resolving the problem.
manager did finally step up after an hour of confusion and disinterest
December 2, 2013
Rated 5 out of 5 by JTK1249 Room was very comfortable in spite of NYC noise
Visited son at NYU so location was very good.
December 2, 2013