Rated 4 out of 5 by MAC2011 Attitude is everything
Immediately upon my arrival to the hotel, I was greeted by typical NYC attitude, despite booking a room for over $400.00 a night, including giving up 20k points for a room. The staff was pretty unhelpful, and considering their attitude, I felt intimidated to ask for directions, assistance, or recommendations.
The rooms are pretty decent, and the location amazing, but it would be hard for me to stay here again.
Attitude is everything.
September 19, 2013
Rated 3 out of 5 by Tom321 Hotel too cold. Bar & restaurant weak.
Hotel too cold for comfort could not sit in bar or lounge areas. Guest hallway freezing. Controls for room temperature unsatisfactory.
Guest rooms not turned down in evening.
BAR and restaurant not at previous level. No club open at night.
Have always stayed at this this location considering a change.
August 18, 2014
Rated 3 out of 5 by NYtraveler Great location and accomodations
Location, location, location. This hotel has the location down.
Room was nice, gym was large and had plenty of machines.
Front end staff needs A LOT of improvement. Simple welcome greetings or even thank you when checking out could go a long way. The folks never seemed interested in even interacting with you.
January 9, 2012
Rated 3 out of 5 by NJvisitor Average hotel at a premium price
The room was very noisy even though it was on the 17th floor. The bed was very soft and we prefer firm. Service was very good. For the cost of a room I would have expected wireless to be included. There was no refrigerator in the room to store anything brought by the guest. We were very disappointed.
June 17, 2013
Rated 3 out of 5 by Lovesagreathotel Historic Building in Good Location, But Don't Expect Much More
I have stayed many times at this hotel over the years, and I find that my views have evolved as the top management has changed. I don't believe that the current general manager recognizes guest loyalty or -- as many other reviews have noted -- has the necessary focus on guest satisfaction. Instead, under current management, this property seems to be unduly focused on short-term revenue, but without a corresponding focus on value. The building is a beautiful historic building, in a good location in Union Square, with generally good-sized rooms for NYC. But while I am glad to see that the rooms have (finally) been renovated, I am disappointed that the new furniture all seems to be made of Formica, and the seating surfaces are all vinyl; quite uncomfortable (other than the standard W bed), and a truly "cheap" feel. In addition, as several other reviews note, the housekeeping is spotty, including for example the mildew in my shower. Maybe things will improve when the general manager changes.
August 17, 2012
Rated 5 out of 5 by LeeP Fantastic Hotel
Everything about this hotel is great and the location couldn't be better! The staff, all of them, from the doormen to the most helpful concierge through to the management couldn't have done anything more to make our trip more enjoyable.
Thank you all for making our trip so memorable.
January 8, 2012
Rated 5 out of 5 by Rebecca55 Amazing front desk staff!
I have never been so pleased with an overnight stay in my life and I travel all over the world. There was no problem getting into my room early,. the room and bed were fantastic, and the price was so affordable. I will always try and stay at the W.
June 4, 2013
Rated 5 out of 5 by JeffPA 5 Star Stay
Our family has stayed here frequently over the years, and have not been disappointed. The staff is courteous and professional, the renovated rooms are crisp and fresh, all in a great location. We are already looking forward to our next visit.
April 1, 2013
Rated 5 out of 5 by Kalena Fabulous
Nothing could have made this stay better! Everything was fabulous and comfortable and I can see why people love this particular location over all others in New York, theres a special feeling, and wonderful ambiance that the people create.
May 30, 2013
Rated 5 out of 5 by DeeAnne I had a wonderful stay...
This W hotel is one of the best places to stay in NYC. My spectacular, newly renovated 15th floor room facing the front was very pleasant, clean and comfortable. The front desk staff were very helpful and friendly.
May 3, 2012
Rated 3 out of 5 by MarkTexNYC Too expensive for what you get
It's always fun to stay in a hotel in the city in which you live. That was the case here.
I've always idolized this property...walking by it all of the time. When the opportunity to stay presented itself, I snatched it up.
It's a beautiful property. Superb location. Historic, clean, well-kept, but the rates are way (WAY) too high for what you get. We were upgraded to a "Mega" room and it was still smaller than an average hotel room in any other city. Now I get it - it's NYC. I live here, I know. But still... If you're traveling on business and need to be comfy in your room to work for hours on end, it's unlikely you'll be comfortable here.
The rooms don't have that typical, magical W feel that you'd expect. In fact, the interiors are rather generic and lack that element of style (which I think I'm paying for....). The bathrooms are old school (at least install some walk-in showers if you're going to charge this much).
"Olives" in the lobby is teeny tiny and there are never, ever seats.
The staff was perfectly friendly and professional.
Moral of the story, it's a nice hotel -- but not at all worth the price.
March 6, 2012
Rated 5 out of 5 by Intern Wonder experience
We stayed at the Union Square W when moving my daughter to New York for the summer. We arrived at the hotel with 8 suitcases and were greeted by the 2 front doormen. They took our luggage up to the room and had it all set for us. All of the staff were very helpful during our 5 night stay. They suggested wonder places to eat where we could buy certain items that were needed. Upon our exit they came to the room and helped us move all our luggage back out so we could take it to her apartment. All I can say is outstanding and wonderful top notch service. We will be staying here when we move her out in a couple of weeks. It is one of the best hotels we have stayed at. They truly have the best door staff we have ever experienced. Thank you!
July 22, 2014
Rated 5 out of 5 by WineAdvisoryGroup Cool, Hip W
This is a nice W... with all the cool W features. The rooms here are a bit large for NYC. Todd English's Olives rest and bar located in the hotel is excellent.
April 4, 2013
Rated 2 out of 5 by nothappy123 Great location
Because of the location I would stay here, but the staff members are snobby, even though I am a platinum member, they did not even offer to help with my bags.
August 11, 2012
Rated 5 out of 5 by graduationtraveler Great service
We have stayed at the W Union Square several times and consistently find the staff to be friendly, welcoming, and very helpful.
April 1, 2013
Rated 5 out of 5 by Haitham Excellent hotel
nice property, helpful staff, great platinum recognition and exceptional location.
I'm coming back in May.
April 3, 2012
Rated 5 out of 5 by Ajay7 Nothing was any trouble
Union Square combines comfort, care and conviviality in a great location.
No request was too much trouble!
July 25, 2012
Rated 3 out of 5 by Sharon62 Walls too thin. Could hear guests next door.
Overall the hotel and staff were very nice, but the walls in the rooms were very thin. I requested a room change because the room was in front of the elevator bank, as well as next to some very noisy neighbors. The front desk was very accomodating in moving me. However, in the new room, I could clearly hear the guests next door speaking to each other and on the telephone, as well as their television playing until 4am. Needless to say, I did not get a good night's sleep and was very frustrated with the amount of noise between rooms. It made for a very unpleasant stay. I expected far superior sound quality in a room that costs $400 per night!
May 8, 2012
Rated 5 out of 5 by HarryW50 Pleasant stay in NYC
We visited NYC with our two teenage children. The location of the W Union Square is perfectly situated between mid town attractions and the Village. The staff could not have been more pleasant and accomodating. The rooms were quiet and very comfortable with large windows and a view of the World Trade Center.
August 11, 2014
Rated 5 out of 5 by xmas12 xmas stay
Lovely big rooms, comfortable bed, elagant decor and great location
December 27, 2012
Rated 3 out of 5 by tylerb a decent stay
the hotel was fine...what you would expect in manhattan....but not for what you pay
we are spg gold members...and were not offered extra points or wifi when we checked in (as is customary)
also was told gym was closed, which was a major reason we chose the hotel
we were not offered any guest passes to any near by hotel...only when we made a stink were we told we could use equinox near by....
August 7, 2014
Rated 1 out of 5 by JonJon Frustrated
Staff was extremely nice. The Gentlemen in the front were courteous and nice.
The building was dated but fixed up to be modern while it tried to respect it's history.
Of the countless hotels I've stayed at, I can say that this W had the softest and most comfortable bed.
Room walls were thin and could hear everything.
As for the Restroom, mounds of dust collected in the vent and the shower smelled moldy.
The heater didn't work well and it was turned off while I was gone. It was so cold that on my last night I left for the airport at 4am for a 10:59 departure. The hot shower saved me!
For the expectations set at other W's, I was sadly disappointed. I am frustrated because I know this is not the standard of a premium brand. I'll be back in New York and sadly will not give this location another chance.
So if the manager of this location is reading, please don't be offended. If I didn't care about your company's reputation, I would keep my mouth quiet and just go else where. At least with this feedback you can fix what is in your powers. Of all fairness to you, this experience will stay between us. Maybe it was a bad week or there are other circumstances that I do not know of. I truly hope this was the case. I wish your Location all the best!
February 23, 2013
Rated 3 out of 5 by uamchris Just an average W Hotel... Is there such a thing?
Overall, I have no real complaints, but no real praises for this hotel. If you are visiting NYC as a tourist, this isn't this place for you. Go to midtown. If you are looking for a place near this location, then the W NY Union Square will do the trick.
Pretty quick check in, but no recognition for being a Starwood Platinum member and no upgrades were available when I asked (although there were still plenty of rooms available on the internet). The receptionist seemed a little put off when I asked about an upgrade.
My room had wonderful decor as you would expect from any W Hotel.
Overall, the hotel is lovely, but the staff, not so much.
December 20, 2011
Rated 5 out of 5 by Chris5323 Great hotel! Great location!
There is so much to like about this hotel I don't know where to begin. The location couldn't be better, in the gorgeous Union Square and Gramercy Park neighborhoods, much quieter than midtown, but plenty to do nonetheless. The proximity to the Union Square subway station, a major subway hub, is also a definite plus. My room was always spotless, the staff courteous and helpful, and a Todd English restaurant to boot. Highly recommended.
August 3, 2014
Rated 3 out of 5 by RoyaltyQueen W Union Square
Pro: My stay at the W Union Square was nice. Quiet lobby area. Easy access and secure access to the rooms. Nice bar area located right off of the lobby. Super close to the Subway.
Con: The Fitness Center was under construction, but they offered a pass to the local Gym.
Con: The water was cold around 4:30am one morning and took forever to warm up...Almost missed my flight waiting to take a warm shower.
August 5, 2014
Rated 4 out of 5 by Carol74 W Hotel Union Square
They were very accommodating to my family and especially to my son, who was recuperating from surgery. Everyone is friendly and helpful.
August 12, 2014
Rated 3 out of 5 by Napafan I Misst the W Tuscany
The W Tuscany was an intimate hotel in mid-town. When it left the W family, I started staying at the the W Union Square.
Union Square is a great place to be. I lived in and around the square when I lived in Manhattan, so, I thought this W would be a good replacement for the adorable W Tuscany.
The Verdict? Sorta.
The hotel's location is excellent and the rooms are nice but the feel is that of a train station. There is not much special about this hotel. It serves its purpose though.
The staff very kindly arranged a car service for me to Newark airport at the drop of a hat...so, 4 stars for service.
Stay here if you can't work out something else.
November 23, 2011
Rated 5 out of 5 by Fordpat Best of the best
I travel frequently and can have my choice of many of NY's finest hotels, but I always come back (almost weekly) to the one that has always exceeded expectations in every way: the W Union Square.
There are many factors that make it great for business travelers such as I (see below), but by far the most important differentiator is the extraordinary staff, starting with the very talented and attentive management team, the front desk team that always make me feel like I am returning home, the "welcome ambassadors" out front, who are extremely helpful, and the "room stylists," who do a terrific job and always have a cheerful greeting.
Not once in dozens of stays at this hotel have I ever been disappointed. In fact, I'm often surprised and delighted by the extra touches of hospitality, such as asking for my wife and family and treating them so well when they accompany me there.
This hotel does a superb job of providing my basic needs as a business traveler:
-- Great location, surrounded by some of the best restaurants in the city an easy access uptown or downtown
-- very comfortable beds, pillows
-- very good bathrooms
-- very good desk and workspace
-- quiet rooms (even though it is a lively neighborhood)
-- decent gym and a good walking neighborhood
-- best farmers' market in the city three days a week across the street at Union Square
-- many excellent movie heaters nearby if one has a free evening (at least 40 screens within a short walk from the hotel)
December 12, 2011
Rated 5 out of 5 by maddycakes My home away from home!
This is my favorite hotel in NYC -- conveniently located with impeccable friendly service. Staff is polite and attentive -- greet guests by name and offer a most welcoming feel. Outstanding staff led by Gerald, fabulous front desk with Nelson and Fazlu. Doormen are gracious, esp Frankie. Knowledgeable and pleasant. Rooms are large and clean. most efficient housekeeping staff. The only place I'll stay with or without family in the city!
August 1, 2014
Rated 5 out of 5 by VirginiaBeachMom AMAZING Hotel!!! AWESOME Staff and Location!!!
My husband and I stayed at the W Union Square with our 4 boys, ages 5, 3, and 1 (twins). I was so nervous prior to our trip because our previous trips to NY with just 2 kids had been rather difficult. We had previously stayed at 2 different hotels in Times Square…but the small rooms just didn't have sufficient space for our double stroller, crib, etc. Now keep in mind, I'm a New Yorker. i was born and raised in NY and lived there until I got married at the age of 27. But vacationing in NY with 2 young kids isn't easy…and I couldn't imagine doing it with 4.
Well, let me start by saying I am already planning our next vacation in NY for this summer...and we've only been home for 3 days. The staff at the W Union Square really knows how to make a guest feel valued and they will do ANYTHING they can to make your stay as easy and enjoyable as possible. They worked around my schedule to clean my room each day...even cleaning my room after 5 pm one day. On 3 occasions they gave me an evening vacuum (my kids got crumbs all over the floor). Anything I needed they brought me quickly and with a smile. Even the doormen went above and beyond, interacting with my kids to the point that my oldest son ran up to one of the doormen as we were packing up to leave and gave him a huge hug. The rooms are spacious and well designed, and the neighborhood is amazing. There is a HUGE playground right across the street. Union Square has a great farmer's market, and is surrounded by every store you could possibly need. There is a CVS right next to the hotel, a Babies R Us on the next block, a supermarket at the other end of Union Square, every type of cuisine you could possibly want, and much, much, much more. In fact, my 3 year old broke his glasses at the playground. I got on my phone and found an eyeglass shop one block away. We immediately walked over and got his glasses fixed (for FREE) and then went right back to the park. In addition, many buses and trains come into Union Square, so getting around is a piece of cake (unless you have 4 young kids like me…and then you'll just walk everywhere!!!). This hotel was simply AMAZING! I can't wait to go back in a few months!
April 9, 2013