Rated 1 out of 5 First Time and Disappointed
I attended a wonderful birthday bass and had to say from other W Hotels this one in SanDiego needs to loose the "W" brand as this hotel did not live up to the expectations of the other W Hotels's at all.
1. Food - terrible for that Price I would have gone to a 5 start restaurant. Quality is below average.
2. Service - Front desk, great . . . asked for towels and they never showed up. Asked again in the morning and and it took 45 minutes. NOT COOL
3. Had a service dog and they never brought the dog bowls or dog bed even after bellman dropped our luggage off he stated he would bring them over.
4. Valet - great price out of control for $35 and if I knew my car would be outside sitting in the sun I would have parked it on the street.
NEVER Going back to this hotel it was not classy at all and way too dark. Someone needs to get it together. Not even a block away there is a group of homeless people camping out under a bridge. NOT COOL. Sorry will not return nor will I recommend this hotel to anyone. I would totally strip the W brand from this building.
June 17, 2013
Rated 3 out of 5 by danomite Great Staff
The staff at the W San Diego was exceptional! They definitely made up for what this hotel lacks. The hotel itself seems to be dated. The rooms are simple with an IKEA furnishing feel…and whose bright idea was it to build a shower without a door? Every time I showered, the bathroom floor would get flooded and the toilet seat would get soaked because of the big hole in the glass. I can appreciate “Modern” but this is simply dumb.
I looked forward to lying out by the pool and was disappointed when I saw that it was the size of a hot tub. Definite thumbs down!!
The hotel is across the street from a fire station and we could hear sirens all night long. It is also a block away from the county jail which for some reason attracts transients.
The hotel itself is clean and the staff is excellent. The amenities are subpar for a W hotel. I will not stay here again.
June 4, 2013
Rated 4 out of 5 by BDC23 It's a W
I have grown accustomed to great custmer service at the W and the San Diego property did not disappoint. My parents came for a bit as did my gf's sister - the staff had no problem with holding their cars for a few minutes. We went to Sea World and they had no problem holding our luggage after we checked out. Overall they were very helpful, friendly and professional.
June 3, 2013
Rated 5 out of 5 by Deborah Thanks for your flexibility!
Wanted to thank the GM for his care and flexibility in moving my hotel stay, at the last minute, due to an emergency situation that arose. It was one lest thing to worry about during a hospital stay and we really appreciate the ease in rescheduling, and finally coming to SD for a nice night away!
June 3, 2013
Rated 3 out of 5 by mpol Worst. Pool. Ever
This is just a fine business hotel. Decent rooms. Nice location. The pool? Honestly don't even ask. My bathtub was bigger. Serious. No platinum upgrade even though rooms were available.
June 3, 2013
Rated 2 out of 5 by xphoria J Carroll
This property seems to be declining in appearance and customer satisfaction. I'm a Platinum SPG member and travel a lot and I no what should be expected. Room had a problem with a terrible smell of sulfur water coming from the shower and lots of wear in the baseboard of the bathroom and throughout the room. Elevator to the rooms had food on the floor and smelled disgusting. As a Platinum SPG member and well traveled within SPG properties I'm disappointed in the customer service and overall appearance of this property.
May 28, 2013
Rated 4 out of 5 by Starwould Three day weekend
First of all the city views from our room were incredible. The rooftop bar was incredibly fun. We lounged on the sunning bed and dipped on the pool from time to time to cool off. The staff is very friendly and helpful. Especially our waiters and waitresses. We danced the nights away to a great mix of high energy favorites as well as newer more modern dance beats. Overall, our visit was everything we were looking for. Exciting and relaxing. We loved it and we ll be back again.
May 28, 2013
Rated 1 out of 5 by MsLah Highly Disappointed in W Hotel San Diego
Highly Disappointed in the W San Diego
My boyfriend and I stayed at the W Hotel, San Diego over the News-Eve weekend; checked in Friday, 12/30 through 1/1/12. In a nutshell, I was extremely disappointed in this W Hotel!! It did not meet the classy-upscale decor, quality and standard of the Westin properties. I'm very surprised that the hotel chain allows this location to carry the W name brand. My first thought was to give a review of pros and cons, but I don't have any pros. As you can tell, I didn't have a great experience, and will NEVER stay at this W location again. I really hope that the W management reads this post, along with all the other post regarding the lackluster quality of this hotel. I'm a Starwood Gold member and an experienced traveler, so I know quality when I see it; this was not it: I've stayed at other W Hotel properties. That said, this hotel was more on the order of a 2 maybe 3-star hotel. Overall, room decor was subpar and cheap; as others have stated, the rooms look like the designer ran out to inexpensive furntiure outlet, and purchased the furniture and assessories. The room looked like it was decorated for a teenager that included a chalkboard; go figure... The rooms are very small, and there weren't drawers for personal belongings. The room didn't have a coffee maker (to my knowledge, 1 and 2-star motels/hotels have coffee makers), and the ice machines are only located on the even-number floors (of course I was on the odd-number floor - 15th floor). One would think that a 4-star hotel would include free internect access; you guessed it - NOT!! Internet access is a whopping $15.00/day. Wait it gets better, valet parking to stay at this hotel is $36.00/day!!!
Bathroom: Whoever came up with the bathroom design should be fired! The bathroom door is a sliding door, that you can see in and out of from the bedroom (if you stand next to the TV); this means you don't have complete privacy; not to mention the unspoken-- you can be heard taking care of "business" while sitting on the toilet!! The shower does not have a shower door, but rather a top/bottom clear glass that is half the length of the shower. So guess what? Water shoots all over the bathroom floor, and the shower floor towel (if you put one on the floor) gets soaked and wet!! The toilet paper holder is afixed to the wall behind the toilet, so you have to become a contortionist and twist you arm behind you to reach it, or twist you body to the side to reach it!! Really???
Customer Service: The concierge also should be fired! He was extremely rude to say the least. I asked him for a couple of recommendations for dinner that Friday evening, and his response was "There are over 200 restaurants around here!!" with an exasperated look! Mind you, I was the only guest at his counter, but he told me he was busy, had other things to do, and I could come back the following morning at 9:00am if I had more questions!!! I was so taken aback, that I smiled at him and said "sure...". Of course I didn't return the follow morning for more abuse. Management, please take heed to the feedback. There is enough consistent feedback about the cons to suggest that serious changes need to be made to bring this hotel up to the expected standard of a true W Hotel experience.
January 4, 2012