Rated 5 out of 5 by garcia521 Great staff
very friendly staff and nice looking hotel
January 24, 2014
Rated 4 out of 5 by JohnsCreekSPG Watch out for the Valet Parkting
Called down to the Valet 20 minutes before needing my car (at 6:50 am). Upon arrival to the Valet area, the individual working the counter had not moved to get my car. After questioning why, he stated he needed the ticket number, which had already been provided. I repeated the number multiple times and nothing was done. After waiting another 20 minutes I offerred to go behind the both and get my keys. Finally, the Valet said "sure" and I found my keys (with the correct number previously provided) in approximately 2 minutes. So much for a Valet and Plat SPG member status. Great times for sure.
May 11, 2013
Rated 2 out of 5 by Nickpka Hotel Room not Clean
I stayed at this hotel and my room was moderately clean when I arrived. Their appeared to be reddish stains on the sealing above one bed. Not sure what it was but almost resembled blood. Needless to say I slept in the other bed. My room was never completely cleaned by housekeeping during my stay, but they did give me more towels when I asked. It appeared like the room was only partially cleaned at times.
In the mornings my shower water pressure was very weak and was typically luke warm if not cold.
I was also billed for a mini bar item which I did not partake in ( a coke was charged and I can't drink caffeine). When contacted they said that they would refund me, but could not change my receipt. This makes creating an expense report more trouble.
Overall, the staff was friendly but my stay was not something that left me wanting to leave rave reviews.
January 17, 2014
Rated 2 out of 5 by Budtsa Very unfriendly
My wife and I went there for a company Christmas party and it started badly from the time we arrived. We felt like more of a nuisance to the staff than a guest. Check in is at 3 and they mean 3. Not a minute earlier. We tried to check in at 2 and we're told the room was waiting to be inspected. I asked if they could call someone and have it inspected and an ETA as to when it may be done I was told by 3 when check in time is. I have stayed at much worse hotels that have went above and beyond to make me feel welcome this was not one of them. I spend more nights in SPG properties than I spend at home and I have to say I won't be back to this one.
December 9, 2013
Rated 1 out of 5 by JohnXYZ Terrible attention to detail
My invoice was wrong repeatedly and I'm still battling with the W to fix significant incorrect charges. Staff members weren't attentive to details and now it's my burden to fix. Staff in bar was very friendly and demonstrated excellent service but event the drinks were average.
January 20, 2014
Rated 2 out of 5 by Travaler27 Felt like I was staying in a hospital
Rooms had the feeling of being checked into a hospital.
The rooms were worn. Under the beds and dressers dirty.
Phone calls from the room were very expensive. Cell service didn't work that great in the hotel. Internet was pricey too. The mini bar prices were awful too.
The servers in the bar were very nice and service was good.
December 28, 2011
Rated 1 out of 5 by Ricky47 Welcome To “W” H--
As soon as you walk into the “W” you are greeted with 2-4 Hugh bouncers –“it like entering a Prison”
I believe in Security, I just don’t want to see them-WE stayed at “W-Hell” 8-16-19-2012. I have been a Starwood Member for years, repeat gold level for year till lately. I’m Property Manger So I travel frequent for work. I really can rate the cleanness of the hotel as poor. Right from the moment you step out of the car, you view the iconic “W” symbol and it was smudged and dirty the whole three days I stayed at the property. I “Wish” I never stayed.
Ricky D Seattle WA
August 21, 2012
Rated 5 out of 5 by JD1065 Wonderful
As always, this W was just wonderful. We enjoyed our stay and were sad it was only one night. Is there anyway to get the AC colder in the rooms? The thermostat read 65, but it was no where near that cool!
July 23, 2012
Rated 5 out of 5 by Cubano Great job!
Great hotel. I stayed there about 10 times in late 2011. Things that stand out:
1. Very friendly staff, both in in-room dining and front desk
2. Nice facilities, with a top-rated restaurant, good gym, fantastic outdoor pool and a nightclub with a great view of Dallas
3. Great recognition of SPG status -- I pretty much always get upgraded
The small glitches -- the rooms sometimes look abused (e.g., nicked paint) even though it's a new hotel. The location is not so great, if your window is facing south you'll basically get a view of a parking lot and a highway.
January 2, 2012
Rated 2 out of 5 by EIJLo Room review
I would only recommend this hotel based on location to the American Airlines Center. Was not impressed.
August 29, 2012
Rated 2 out of 5 by NekNek29 Okay hotel
The hotel was very nice on the outside. The staff opened the door and was very polite. I didn't like that you had to pay for parking and the room. The room was average and had some funny white stuff that I think was dust around the air vent and the air conditioner was loud. The view was awesome and so was the staff. I didn't want to complain because I wasn't going to be spending very much time in my room, but I was highly disappointed in the outdated decor and television. I don't think this hotel is worth the money unless you are staying in the most expensive room. We were on the 8th floor and we had a view of downtown. You will also have to pay for parking. The beds were not comfortable and my husband has been having back pain since we left on September 16, 2012.
September 27, 2012
Rated 3 out of 5 by Daniel61 Needs help
There seemed to be lots of confusion in this hotel. It was our first stay at a W Hotel and we won't go out of our way to stay at another. The restaurant staff was poorly trained and the service was not good. The food was fine; we ate breakfast there. The check-out was slow and there weren't enough people behind the desk. The rooms are odd; one walks into the bathroom. There is no door between the room and the bathroom. The shower leaked all over the floor. Not up to Starwood (at least Westin) standards in our opinion.
April 22, 2013
Rated 5 out of 5 by chireno1975 The staff at The W is 5 Star!!!
I went for my birthday weekend this month with my fiance and I was impressed even BEFORE I checked into the hotel. I had some questions and the online associate Tyeshia S. at the Dallas, TX location was MAGNIFICENT. She answered all of my questions quickly and professionally, I could see her smile through my email. Also Will C. at the Dallas location was GREAT as well. He helped me witth my parking fee issue with poise and grace. He was extremely helpful!! I can't wait to go back!!!
September 11, 2013
Rated 4 out of 5 by Scottedina Great Bar And Location!
Fun hotel with the best W bar on the top floor with a great view of Dallas. The room was large, had to pay for a suite upgrade. The restaurant is the week spot, slowwwwww service and over priced. Ate there 4 times and each time the place was near empty and yet the service was poor. The bright spot was a new manage (Donald) they just got from another local hotel chain he was amazing!!!!!!!!!!!!!!! one of the best hotel managers I have every met!
The pool is nice but small, get there early.
August 1, 2012
Rated 3 out of 5 by EmilyB If you want to lounge by the pool, go somewhere else
I came to the W with two friends to celebrate the release of my friend's book, in which she actually wrote about the W Hotel in New York. Upon entering the lobby, our iniital reaction was that it was a sophisticated yet fun atmosphere. However, our enthusiasm was a bit damped by the less than friendly welcome we received from the receptionist who checked us in. She was snobbish and curt.
But, our biggest dissappointment was the pool. All we wanted to do was hangout by the pool, get some sun, and have some cocktails. There was not nearly enough seating to acomodate guests. Furthermore, at 2:00 in the afternoon, there was almost no area of the patio that wasn't shaded. The only sun in the area was a small sliver of sun over the far portion of the pool.
All in all, we were incredibly disappointed and will not be returning.
June 10, 2013
Rated 2 out of 5 by MMSA Not worth the money
I had the following problems.
Beds: small and uncomfortable. (both had a huge divot in the center forcing you to the middle)
Food: restaurant closed, room service pancakes lack flavor
Functionality: shower without door, poor set up, scarce outlets in bathroom
Pets: listed on website that pets receive a special treat, my room did not have anything
Ghost bar closed even though advertised
Bottom line, great location, but not worth the money at all!
October 23, 2012
Rated 5 out of 5 by EricInGBT Perfect Anniversary Getaway
My wife and I stayed one night at the W Dallas for our tenth anniversary and we were very happy with our stay. I was particularly pleased that the hotel staff set us up with complimentary champagne and chocolate covered strawberries waiting in our room to help us celebrate our anniversary. We also thoroughly enjoyed our brunch in Cook Hall, where the waiter suggested excellent drinks and comped our dessert. We will definitely return in the future!
June 10, 2013
Rated 3 out of 5 by overworkedtraveller Hot hotel, cold reception
The Dallas Victory W promises an outstanding stay but fails to deliver on service. Checking into the hotel was a painfully cold process while the two front desk clerks argued over who would check me in, had trouble locating a package that was waiting for me and failed to offer, or explain the availability of any SPG upgrades. The staff seem unable to assist with a task as simple as having a car retrieved from Valet.
May 16, 2012
Rated 2 out of 5 by BuyDesign Dissappointing at best
1. No exhaust fan in bathrooms
2. Room not serviced on 2 consecutive days
3. Severely limited onsite dining
4. No free internet in Lobby
This property felt like ghost-town luxury. Its isolated from almost all of the interesting Dallas venues; the pool area on the 16th floor is a wind tunnel and completely lacks ambiance.
Generally I don't write reviews but felt compelled to do so after this expensive mistake.
October 21, 2012
Rated 1 out of 5 by DissapointedindallasW Worst W or Starwood Hotel and I love the W Hotel line
This was the worst experience at a W hotel I have ever had. The staff were rude, the food was awful and took an hour to get to us, the check in took 30 mins and clients were embarrassed. I always stay at the W and have 60k points in which were wasted on a room for the night costing me 30k points where in it was dirty and broke down and even the decor was cheap........might as well have stayed at the ramada
May 24, 2012
Rated 5 out of 5 by Edward3 Hotel has an Outstanding Staff/Team
Every hotel employee is eager to assist, smiling and friendly. They go the extra mile to ensure your total satisfaction with your W experience. Great job Dallas!
September 20, 2013
Rated 2 out of 5 by Vizec Upset about for the service I received.
I just stayed in the hotel with my family in two bedrooms for a couple of nights.
I had a meeting early morning, the day of my check out in Fort Worth that is almost a hour far from the hotel, and since this meting took more that the time I expect, I called the hotel before 12pm to ask for a courtesy late check out since I was with my son visiting the College he will attempt but for my bad luck TROY form the front desk took my call and was so RUDE. After I explain him my situation he told me he can't do nothing and if I do not check out at 12pm he will charge to my bill $100 until 1:00 pm and after that time will be another $100.
I was in shocked I never had that answer from a hotel ever, even more when you ask nicely and explain that your delay was unexpected.
W hotels are ones of my favorites and this kind of persons have nothing to do working in this hotel brand that one of their good things is the courtesy of the employes. It's a shame that one person can do so much damage to a business that has so much to offer.
June 19, 2013
Rated 4 out of 5 by CustSatisfication From Excellent experience to bad
Extremely impressed with staff, facilities and stay. Everyone made me feel special, room was incredilble, service unbelivable. Idela stay until I checked out. Quoted one rate but checked out with two different rates. No management sympathy even when I showed them documentation.
March 4, 2012
Rated 3 out of 5 by MJS059 Room needed work
Room had several non-functional items. Alerted the staff on three occasions and the problems were never addressed. I think they all were still recovering from New Years Eve. Stayed here before and all was wonderful so figured this was an aberation and not the norm.
February 1, 2012
Rated 1 out of 5 by robertspgplat Overrated
I've stayed at this W hotel twice now and was not impressed either time. The staff is extremely rude and the rooms are overpriced. There is nothing impressive about the staff's "whatever" attitude.
I regret wasting one of my SPG Suite Night Awards at this hotel.
October 10, 2012
Rated 2 out of 5 by LHRtoORD No attention to basics
Second time in last 3 weeks have I spent at the W Dallas that 'green choice' means zero housekeeping not even your bed gets made.
It is as if I am not even occupying your room, forgotten but billed for my stays with you.
September 10, 2012
Rated 3 out of 5 by cb55 New Years Eve
Loved the hotel and had a great time on New Year's Eve until the key cards would not open the doors. After an hour announcements were finally made but it took almost 2 hours to get into our room.
It sort of ruined our celebration.
January 4, 2012
Rated 3 out of 5 by RayT Key Cards not working
Not sure what happen some people could not get in there rooms the loud speaker kept waking me up telling everybody they were trying to get it fixed , lots a noise in the halls because of this????
ended up not getting any sleep.
January 4, 2012
Rated 4 out of 5 by Laura Great location near Dallas hot spots
Visited during a college basketball playoff week, so the lobby was a scene after 9PM. Staff was kind, but at times a bit distracted. Dinner and drinks in the hotel restaurant were excellent, but the price was a bit steep.
March 19, 2013
Rated 3 out of 5 by Againmakingthismyproblem Almost...in all areas, but not there in any
W Hotels need to get it together. They expect you to pay a premium price, but they miss on so many things, it is disappointing. The idea is good. The aesthetics are great, but if you scratch the surface just a little, the brand falls apart. This is not really a luxury brand, it is a wanna-be brand who misses all the details. It IS NOT for the frequent or discerning traveler. More appropriate for the casual weekend party crew.
Here is my a summary of my recent experience at the W Victory in Dallas.
1) Valet guys are excellent, polite, prompt, and always ask if you need directions or anything else. They also always make a point to pull all the valet tabs off your keys and out of your car when you leave. This is getting the details right.
2) Front desk staff. On check-in they were polite, prompt, and allowed me to check-in very early since my room was ready. All good things.
3) Bar staff. Howard is great. Personal without being too familiar and prompt to give attention. Great asset in a bartender/manager.
4) Housekeeping. I accidentally left my "do not Disturb" sign on the room and once I returned to my room, they promptly came and cleaned the room very well. They were polite, prompt, and did a nice job.
1) Rooms: They just don't make sense. From the lack of ventilation in both bathrooms (gross - I was in a suite. 720) to the lack of overlap on the curtains and the shinning sign from the AAC keeping you awake all night, they just are not built for comfort.
Further, mine had living room furniture. I saw price tags on a table and lamp still. How tacky and without any attention to detail.
720 also has a cabinet under the tv. It is a heavy piece of loose plywood. It fell on my toe when I was looking for power outlets. This would have really hurt a toddler.
There are not enough power outlets...particularly in the living space.
The TV was missing major channels and some of the most watched channels had volume and sound issues. When I called the front desk, there was no resolution or follow-up.
The minibar might have been great, but no one ever offered me a key. It was inaccessible to me.
My alarm was not reset when the prior guest left. I received a 5 am wake-up call on my first morning in the hotel. Welcome to the W.
So the bar is lovely to look at. Yet they were out of the wine I ordered (by the bottle). The manager said she would go to the back and find me something similar. She came back 10 minutes later (do you know how long 10 minutes is sitting at a bar with no drink?) with a mini-bottle that cost more than the full bottle I ordered.
She then proceeded to attempt to upgrade me to bottles where the price point was more than double the original bottle I ordered. (the bottle was Emeritus $85 -- so not cheap).
I finally just ordered the house wine. I received it by the bottle and realized the wrong year was represented on the menu. When I asked why they were misrepresenting their wine I was told it was a typo. As a sommelier, there is no such thing as a wine typo. This is simply unacceptable boring on grotesque.
3) Front Desk
I had two different reservations. Although being told I would "definitely" not have to move rooms, the front desk attempted to make me move after my first two nights. I declined and they finally solved my problem. They then made me keys that did not work and I had to return to get new keys.
I also tried to contact WhateverWhenever multiple times and the phone rang through for minutes at a time. I will confess to once putting the phone down and taking another call. When I picked it up, no one had answered (still). This really isn't acceptable. (These occurred the evenings of 1/6, 1/7 and 1/8)
Also, I told the front desk I never received a water refill during my stay and asked for some to be brought up. It was at this point that I mentioned the minibar key as well. I received two visits to my room: one for the key, one for water, and another follow-up call to be sure all arrived. This all occurred at 10 pm. Why did I have to be disturbed at 10pm to resolve something that should have been done by the staff? It seemed like every challenge at the W Victory was one for the guest to overcome, not the staff.
All in all...a beautiful building, with lovely common spaces who missed the mark on luxury completely.
January 10, 2014