Rated 4 out of 5 by robsanfrancali Quality Hotel
Very nice,clean, up beat atmoshpere. Staff was very friendly and helpful
August 22, 2014
Rated 4 out of 5 by CS201412 Excellent Gym and Bed
I enjoyed my sleep at the W Dallas. Gym is great too!
August 21, 2014
Rated 5 out of 5 by Jess1111 Incredible Staff!
Experience was amazing from the time I checked in until the time I checked out. Staff was over the top friendly, helpful and attentive. Just to mention a few names, the PBX operators Lacy and Shelly were fabulous, any time I called downstairs they were pleasant and responsive to my needs. Outstanding service by those two ladies! Herb and Frank at the concierge desk went out of their way any time I walked by to help assist in local running routes or the best place in town to grab a slice of pizza. Preston was super friendly (and quick!) with in room dining service. I was just fascinated by the staff here!! The room was stunning! Super comfortable bed! The housekeeping team did a fantastic job cleaning up as well, kudos! Between the wonderful staff, great food in Cook Hall and the location, this has to be the finest hotel in Dallas!!
August 17, 2014
Rated 2 out of 5 by Mcicchetti nice hotel, issues with room
very nice hotel, my third or forth time here. however, as a 75 night platinum guest was disappointed to get a rom on 7th floor. I was told..lucky to have a king bed. and completely sold out. Every other SPG hotel would of reserved a room on high floor...being sold out should not impact the quality of my stay. Front desk would not do anything...while a minor issue...its annoying.
August 14, 2014
Rated 5 out of 5 by Tags81 Fantastic staff!
Everyone we encountered was friendly, courteous and efficient.
August 10, 2014
Rated 4 out of 5 by KCBBQGIRL Very nice hotel but my room was hot the whole time
The hotel was great except the air did not work correctly in my room (902) so it stayed hot all day through the night even with the curtains closed.
August 8, 2014
Rated 5 out of 5 by donnie61 dallas on R & R
Awesome Hotel from the moment you check in you are greeted the atmosphere is very good and everyone ask how your stay is, the bar and restaurants are very nice and the food is great
August 5, 2014
Rated 5 out of 5 by Addy82 Fantastic view from 14th floor
Floor to ceiling windows offer one of the best views of Dallas!
I would love to have a coffee maker in the room, but I didn't miss it too much.
August 5, 2014
Rated 1 out of 5 by TimBake42 The Staff needs some work
When my party and I first arrived at the hotel, we spoke to a the gentleman at the front desk asking to check into the WOW suite for the night, he informed us that there were none left, which was no big deal. So I asked him for the Marvelous suite, he said that was also unavailable. After this I asked him about the Fantastic or The Cool Corner suites and he said all of the suites were unavailable. This wouldn't have been a problem if I hadn't have been on the phone with reservations not even 20 minutes prior to my arrival and they told me they had plenty of suites unfilled and there was no way they were going to fill before I had arrived. Not to mention that I had spoken to one of the other hotel workers and was informed the there was a WOW suite open for booking. After telling the employee this he began to tell me "Yeah they let us overbook by like 10 people and its annoying because then they come to us and we have to deal with them." Which doesn't make sense to me as to why such an esteemed hotel would do that. Doubting him on what he was saying, I told him that I would be right back, so I stepped to the side and went online on my phone and saw all of the open suites showing for the nights I was attempting to purchase. I was discussing this with my party and saying aloud how I was just going to book it right there on my phone, hearing this the employee said "Oh well it looks like someone just canceled for a Marvelous Suite right now." I informed him that I already booked a room and gave him my confirmation number, only to be told of the security policy that if we were too loud we would be kicked out, that and only that. Not told my room number until I asked. Not told the check out time. No information about the hotel at all. Nothing that would be expected to hear as you check into a nice hotel. Not only was I and my party treated poorly, but one of our late arrivals was greeted with. "Are you lost?" as he responded no I know where I'm going, he was then asked "Well. where are you going?" as he replied with upstairs, it was met with "Well, uh you can't get up without a key." After informing the employee that I was on my way to get him from upstairs, the employee walked away, nothing more was said, no acknowledgement that he was a guest. Nothing. The only two employees that were nice to my party and I was one of the valet workers and one of the security guards working the elevators that night. The hotel itself was a nice place to stay, but feeling hated and unwelcome the entire time from the people who are supposed to accommodate you, is not.
August 4, 2014
Rated 5 out of 5 by Kelli26 The WOW suite was fantastic!
The service an amenities at the W are outstanding! Love to stay here when I come to Dallas, especially if there is a concert, this is the place to be!! This time I booked the WOW suite...it lived up to its name..
August 4, 2014
Rated 5 out of 5 by JSB522 Great Hotel
I am normally not a fan of W hotels, but this was different. I selected it because of the Cash & Points option and its location.
I was surprised when I checked in. My platinum status was recognized more than at other Starwood properties, and all of the staff was incredibly helpful and welcoming (again, much more than at most properties).
I am still not sold on W hotels, but this one was great.
July 31, 2014
Rated 2 out of 5 by Johnny68 This hotel needs work
Service at the W Dallas Victory is spotty. The service at the pool was poor. It appeared to be great for larger groups but for a single customer I felt ignored. After an hour of watching my ice melt I got up and left. I called whatever whenever twice and the first time no one answered so I had to call back 15 minutes later. My room had a minibar that required a key. Why didn't they ask me if I wanted a key at checkin? Why did I have to call to have one sent up? My room was comfortable however there was no trash can in the bathroom and the cold water did not work in the sink or shower. I don't enjoy brushing my teeth with hot water and don't enjoy scalding hot showers. My stay was for 3 nights but I checked out after 2. There is a great fitness center on the 17th floor however the elevators only go to 16. You have to track someone down to find the secret staircase to 17. All in all my worst W experience ever.
July 28, 2014
Rated 3 out of 5 by Malloy Great location for events at American Airlines Arena
Attended event at American Airlines Arena .... Hotel was great for location. No traffic or parking hassles. Everyone was helpful except whatever desk (called on morning of checkout and no one answered). However attendant at front desk was attentive when I expressed concerns about no one answering phone. Beds too low and entrance to hotel room with no bathroom door lacks privacy.
July 28, 2014
Rated 5 out of 5 by Kathvam Great Stay but Gym was so hot
Everything about my stay was great. My only recommendation is to make the gym a bit cooler. The machines are also out of dates and none of the TVs on the equipment worked.
July 28, 2014
Rated 4 out of 5 by nativetexan Good stay, but pricey
Everything was very nice, but pricey. Had some exceptional staff members that made a difference in our stay; others were average. I prefer a closed bathroom and the closet is small for two people.
July 28, 2014
Rated 5 out of 5 by SANTAMAC W EXRERIENCE
EXCELLANT I WILL CONSIDER AGAIN
July 24, 2014
Rated 5 out of 5 by Bob4255 Great Staff
The staff members were fantastic! Genuinely courteous and helpful. Wonderful experience
July 24, 2014
Rated 4 out of 5 by erinmarietx WILL STAY AGAIN
Pool was amazing and room had great viwe of downtown. Staff very friendly.
July 21, 2014
Rated 5 out of 5 by LeaM Wonderful
The hotel met every expectation. The room was fabulous, the pool perfect and the staff was very friendly and accommodating.
July 14, 2014
Rated 5 out of 5 by hawk22 This hotel has a great pool and very convient to American Airlines Theater
The pool was awesome. We also loved the spa and the service we received while there. Everyone was friendly and very informative. We will stay here again.
July 14, 2014
Rated 5 out of 5 by Gracie1973 Great B-Day Weekend!
The W was a great romantic get away! The rooms were excellent and very comfortable.
July 14, 2014
Rated 4 out of 5 by Shultz10 Great Place for Weekend Getaway
Excellent rooms with very friendly staff. The Wet Deck pool is also a a great place to relax while staying at the W Dallas!
July 14, 2014
Rated 5 out of 5 by Aliciaz87 Awesome Experience
Stayed for the weekend for a friend's birthday and had a fabulous trip! Everyone at the hotel was very friendly and eager to help with anything we needed! I cannot wait to return again!
July 8, 2014
Rated 5 out of 5 by SeattleMike Great stay in Dallas!
This was a great place to stay in Dallas with all of the EXCEPTIONAL service and surprises that come with a stay at W Hotels. The staff is absolutely great.
July 7, 2014
Rated 5 out of 5 by NHouston Home away from Home
We stayed three consecutive weekends in row since my son was attending a camp in Sherman Texas. Loved this place as staff is really very proactive, professional and caring. The food downstairs at the Cook House is awesome. May want to try their Talapia. Will Crain (Hotel Manager) attended to my specific lodging needs whenever I reached out. Would love to go back in July for a day or two.
July 4, 2014
Rated 5 out of 5 by Jules8112 Great hotel!
Was a great stay, very comfortable. Staff was very attentive, and rooms were freshly remodeled.
July 2, 2014
Rated 5 out of 5 by Smelton Wonderful stay!
I loved staying at the Victory Dallas W! The room had ample space and the bed was so comfortable. Loved the fitness center and the pool too!
June 30, 2014
Rated 3 out of 5 by karenB needs improvement!
This was my second time staying here. First time I attended a tradeshow at the convention center so it was close and I rarely spent time at hotel. This time I was at a show at the world trade center. I got to the hotel after a 4 hour flight and wanted to get coffee. there was NO WHERE to go in close proximity to the hotel...only empty stores and construction. The hotel did accomodate me and got me a cup of coffee. I needed a few other things...there is no sundries or quick snack place at hotel or ANYWHERE near hotel. I was told beforehand there was a Complementary courtesy car to go to the center and I just had to call beforehand. The next morning at 8:00 I called for a 9:00 pick up and they said they were all booked in the morning. 20 minutes later and talk with the manager they got me a ride at 10. Everyday after that (5 days) I booked the drive the night before...but felt bad that the next sucker would be stuck. Pook as few seats
June 24, 2014
Rated 3 out of 5 by CDarensb Underwhelmed
Because I travel a lot for work I don't really care to go out explore the city I would rather just have a yummy cocktail and dinner in close proximity to a good night's sleep.
This hotel food and beverage left something to be desired.
The cocktails were just ok.
I had 4 meals in the hotel. (2 Breakfast and 2 Dinner) They were all pretty blah.
My room was clean and comfortable.
June 23, 2014
Rated 4 out of 5 by Brous Visiting Perot Museum
I stayed here with my husband and 3 year old daughter. The staff was amazing. The food was good and has choices for children (i.e. PB&J and chocolate chip cookies). We enjoyed the room service and dining locations. The hotel was within walking distance to the museum and the area is very nice, clean, and safe. The only area of concern, was the pool area. My daughter does like to swim and we do like to sit pool side in the evenings, the hotel is geared for more of a night life crowd and the pool area allows smoking, which was prevalent when we attempted to visit the pool area in the afternoon. We did not stay with our daughter. We did, however, find comfortable seating outside the hotel at the street level for us to enjoy our late afternoon outside. Worth a visit. The W is very comfortable and easy going. We enjoyed our stay and will return.
June 22, 2014