Rated 5 out of 5 by JMB1 A little week in paradise...
Having stayed at this property multiple times as well as hosted meetings here I expected a top notch experience and it was. The location is close to all the best things in the area and a short drive to Miami. The only draw back which was unusual is the huge delays in room service, up to an hour and a half to bring up a set of drinks. I am a platinum member and this is one of my favorite properties!
August 23, 2014
Rated 2 out of 5 by ctatl Not up to W hotel standards
After my enjoyable stay at The W Hotel (Dec.25-Jan1,2012), I must comment on some areas that need improvement. The pool does not have enough seating to accomodate your guests. I had to get up at 7:00AM to insure that fact that I had a chair each day at the pool. I would have preferred to sleep later on my vacation. In adddition, pool food service was backed up and it took over one hour to get my food, and then I had to get a credit for a turkey wrap that had only one slice of cheese and one slice of turkey! My guest for lunch received a salad served on a dinner plate instead of a salad bowl because they ran out of salad bowls. I did not expect this at a W Hotel.
Another area for improvement was housekeeping. Each day I had to request towels and soap. Many days I did not get hand towels or washcloths because they "ran out" of them. The last several days of my stay, beach towels were put in my room because they ran out of bath towels. After each request, I was accomodated, however, I feel this should not have been necessary.
I was very upset that I was not allowed to use any bar in the hotel New Year's Eve. There was a party that prevented hotel guests from having a drink at any bar unless they paid a mandatory fee for the party that I did not want to attend. However, I did want to utilize the hotel's bar for a New Years drink.
How do you do that to your guests that are paying top dollar to say at your hotel?
Furthermore, the morning newspaper was never delivered to my room even after I notified the front desk. I have stayed at other W Hotels and have not encountered these issues. There is alot of work to be done at this property to bring it up to W Hotel standards
January 5, 2012
Rated 5 out of 5 by Kemckibb Hotel was great
Staff was excellent, meeting rooms were excellent, and guess rooms were excellent. Very pleased will definitely use again.
August 25, 2014
Rated 5 out of 5 by alexwhite719 A great hotel for special occasions
My partner and I stayed at this hotel to celebrate a special occasion and the staff completely exceeded expectations. Bianca was a total rockstar and made sure the room was decorated with flowers and a bottle of champagne upon arrival. We didn't expect this at all and it was such a nice surprise.
Our room had a phenomenal view and the beds were to die for.
Only comment (one that is outside of the hotel's control) was that I was surprised by the number of kids in this hotel and by the pool. I generally think of the W as more of an adults-only space, so hearing kids running around the hallway and yelling at the pool was a bit of a detractor. However, definitely not something that would deter me from staying here in the future.
Thanks again for everything Bianca!
August 19, 2014
Rated 4 out of 5 by BigMac14 Weekend getaway
Great rooms except bathroom had no door on it.
August 25, 2014
Rated 1 out of 5 by ATM21 Poor Service
I stayed for the first time at W Ft. Lauderdale for 5 nights. I was shocked at the their poor service and continued missteps throughout my stay.
Here are my complaints so far:
* The hotel took 3 days to get me an in room portable refrigerator.
* The hotel ran out of towels for their guest. They left only 1 towel in my room for my wife and I on one particular date. We both take multiple showers during the day and after workouts. So, we clearly need multiple towels. They promised to try and get me towels the next day but couldn't do anything for me that night.
* Yes, continental breakfast is served on top of a Bar in the lobby on the 4th floor. The continental breakfast was one of the worst I have ever seen in terms of selection. They ran out of muffins, bagels, ceral, and had no juice or fruit. You were left with coffee and an empty container of creme. They only had 1 person manning the continental breakfast behind the bar and it appears he was overwhelmed. Guest were complaining about the selection and lack of juice and cold fruit.
I decided to skip 5 days of continental breakfast with our package for my wife and I as they offered very few items on their menu worth eating. Forget about scramble eggs, waffles, juice, and you'll be lucky to find any fruit especially if you arrive after 9:45AM.
* When I wanted to register a complaint with the on-site manager, he failed to return my call in an appropriate time. I had to call him 3 hours later and his excuse was that he was making rounds in the pool and couldn't return my call.
* I called on 2 occasions to have Valet get my car and they failed to do so causing me to wait in the Valet area for an extra 10-20 minutes.
* The management team and their staff did not follow up with my complaints in a resonable time. The only way complaints were eventually resolved was for me to constantly bug them and not the other way around. The provided no appology letters nor phone calls to check up on my complaints to see if they were resolved.
I will never come back to the W Hotel Ft. Lauderdale nor recommend it to any of our friends vacationing in Florida. Although the poor service might be restricted to only this Hotel, it was enough to cause me to not want to stay at any Starwood hotel when it comes to my business or vacation travels.
December 31, 2011
Rated 2 out of 5 by dave122012 too busy to provide good customer service
the hotel was very full. we had reserved a suite and ended up with a nice room in a very undesirable location. it took 1-1/2 hours just to speak with the manager about this and he was unable to improve the situation although he did provide a small room credit as an accommodation. the cleaning staff was so bogged down that our room was not cleaned until after 5 pm. on the first night, only one of the two twin beds was made up when we returned from dinner so our kids had to wait another 30 minutes to get ready for bed as we waited for housekeeping to finish preparing the room. the overall service level was low for such a nice property.
December 29, 2012
Rated 3 out of 5 by mpol Nice views. Poor service.
Another fun upgrade story. Same thing happened earlier this year. Checked in for one night on points. Basic wonderful room. I saw online there were nicer rooms for sale. Like Fabulous and marvelous. Not suites, mind you. Upon check in the usual schtick. No upgrades available. I show him my phone app selling the nicer rooms. I ask what happens if I buy one? He said then I get that room? So I called plat concierge. Politely explained situation. I watched as they called the front desk. And, magic. We were upgraded to a nicer room -- not a suite. Platinums should not have to do this.
And the pool? So small. We are early risers so its fine getting a chair. But by 9am all the chairs are taken. And the area is empty until lunch. People just leave shirts and shoes on the chairs but this hotel does nothing about it and doesn't enforce this 25 min chair holding policy.
It's an ok basic hotel disguised as something much nicer. Nice views, zero service. Lots of attitude.
December 28, 2012
Rated 2 out of 5 by Kate120 Customer Service very lacking!
Negative experience--no phone service for 3 days--no Internet-I was there for Business. Waiters banging on doors at midnight searching for whoever had ordered room service since there was no phone service--guess the guy went downstairs and ordered. I went to front desk about telephone numerous times--they acted shocked that I had no phone--like it was the first time they heard of it. Room wasn't serviced but no way to call.They put a letter under our door with phone numbers of managers--but none of them worked.
Would have been fine if I were there for vacation--in fact it would have been nice! not my favorite hotel for sure!
July 30, 2012
Rated 5 out of 5 by Krisblue29 Great customer service, comfy rooms, and amazing views!
I stayed here recently for a corporate function for my work. When I arrived, their was some sort of mix up with my reservation. Bobby was extremely helpful and solved the problem immediatly and even upgraded my room! Bobby went above and beyond to accomodate me and make sure that I had the best possible room with an amazing view. I was very impressed with his knowledge of the hotel and his outstanding personal service! I will most defeniatly be staying here again and will be referring anyone I know who is staying in the area. Five stars!!
August 14, 2014
Rated 2 out of 5 by Surferguy34 Doubt I would ever return to this hotel...
This hotel was a disaster from the start. At check in, which took almost 20min; they could not figure out my reservation (which was for a suite). I was then put in a handicapped accessible suite, without being told so and didnt realize i was in one until i tried to take a shower after unpacking at 9pm on a Friday night. I'm 6'3", so having to almost completely bend over to take a shower is not very ideal. On top of it, it was not the type of suite/room that I had even booked in the first place and the main reason that was the trype of suite I wanted was not even featured in the one i was placed in. The next day, after being out all day our keys did not work upon returning to the room. We not only had to go back down to the front desk one, but THREE times to finally have the keys work. Completely unacceptable! Both times that I asked if I could switch suites, I was told I could only be moved to another handicapped accessible suite on an even lower floor..... There was not even a mention of lookin to upgrade me to a different type of suite, even though I am a Platinum Member. It has now been 4 days since checking out and they double held $$ for incidentals to the room and they still have not dropped off of my credit card. NEVER AGAIN AT THIS PROPERTY!
December 8, 2011
Rated 4 out of 5 by SB31 Ft. Lauderdale stay
Great hotel with a nice pool!
August 22, 2014
Rated 1 out of 5 by JMB111 Horrible experience
We checked into the W in Ft Lauderdale on Sat Feb 15th. We asked for an early checkin when the reservation was made. We arrived at 12:30 and waited 4 1/2 hours for our room suite. Upon entering the room, we noticed how filthy the floors were in addition to finding long black strands of hair attached to the shower door. Then we discovered large clumps of black hair surrounding the bathtub located in the master bedroom. Mgt was notified. We called and left a message for the GM and never received a call back. In addition, when arrived. the valet was no where to be found. We managed to locate a valet cart and proceeded to load all of our own luggage into the cart to proceed inside. No door man or electronic doors when entering, the main doors were filthy and full of fingerprints and more. It gets worse. The next morning we look to see where we can get coffee. We proceed to the lobby bar where there is a line of at least 30 people waiting for muffins etc... staffing is a issue at this hotel. We get our coffee and proceed outside to sit in the outdoor lounge areas, the cushions are full of dried up food from the night before and filthy. We check out after the second day as we could not see spending this amount per night for our room when the hotel and service was so lacking. We proceed to the anther local hotel which was flawless in every way! A great experience there by far. We arrive home 3 days later to find emailed invoices from the W charging us for the full 4 nights, when we personally checked out in front of mgt the am of day 2. 2 hours of calls later they finally realized the front desk person forgot to check us out... really? Is there anything at the W that seems to work well? A travesty on all counts to say the least!!
February 23, 2014
Rated 5 out of 5 by TB1228 The staff was incredible!
After a negative experience with the Westin, I unhappily arrived at the W. While at the W, we encountered Gildas Doucette, who immediately welcolmed us and tried to accommodate us. The hotel was overbooked, and I made other arrangements for the night. I returned to the W the following day after speaking with Jennifer Milagre. Ms. Milagre was very understanding and promised that upon my return, I would not be disappointed. She was indeed correct! We were upgraded to a suite with amazing views. When we returned to the hotel, Gildas was there again to take care of us. He is absolutely amazing! He made our entire stay at the W worth all of the previous trouble we experienced prior to arriving. Gildas is a rare gem. The W is lucky to have him. Thank you for such a wonderful experience.
August 15, 2014
Rated 1 out of 5 by disatisfied14 This hotel has terrible service
Very understaffed. We shifted our reservation due to weather, and spoke to the person managing the room block, both live an via email, also spoke to the front desk and then arrived, and they still had our reservation canceled from the day we couldn't arrive due to a snow storm. Room service was late just about every time. No poolside service at the West pool. Housekeeping never showed by 2pm. We had to call. Will never stay at this hotel again, or recommend it.
February 19, 2014
Rated 5 out of 5 by Allenrags1 Excellent hotel as expected
Second time at this location. I tend to stay in W hotels in New York Metro area. This hotel is the best so far...looking to go again soon
August 20, 2014
Rated 2 out of 5 by DrRZ Don't go at a busy time
My first review ever and I travel fairly frequently; Have been a platinum member now for years....and this was one of my worst experiences ever!
1. Checked in- had to ask for my platinum amenity, feels wierd when u have to ask and also feels cheap.
2. I asked if there were any upgrades available. Response: "you used points for the reservation so you are only gaurenteed a standard room." If they were sold out a better response would have been " I'm sorry we are sold out there are none available."
Ironically shortly after I was offered a similar room on a higher floor that was handicap accessible.
3. Took a shower in accessible shower and when I was done, water was filled in the entire room...the accessible shower has no separation or door, just a curtain. And there are no drains or slant to avoid flooding out of the bathroom! Despite being careful I slipped and fell...hard and banged my head. I called to let front desk know that my room was flooded, they sent security up to do an incident report who treated me like all I was looking for was a free room. Never a sorry. And for the record I never asked for anything but to be switched to a room that did not have this problem. Regardless, Nothing was ever offered not even a room switch since they were sold out, except an ice pack for my head. Also, FYI: handicap rooms do not have any doors including None for the toilet...wish I was told this. You can imagine the awkwardness with a fairly new significant other in the room.
4. Lastly...busy times at this hotel will equate to aweful service. They just couldn't keep up. For example...and this is just one small sample- I dialed 0 and waited 10 minutes, then got hung up on!
I checked out. Went to the next closest W. was like night and day. Amazing place and incredible service.
January 4, 2012
Rated 2 out of 5 by SPGFlyGuy Disappointed again
This was my third stay at the W Ft. Lauderdale and each time I walk away disappointed. Being SPG Platinum I have the opportunity to experience W Hotels at their finest and each time this one ranks at the bottom of the list of customer service. All my visits I arrive around 3 PM for check in and each time I can't ever have access to a room until after 5 PM. I was told they would call my cell phone when my room was ready, after 1.5 hours of waiting I walked to the front desk to learn it had been ready. Where was my phone call as promised? Also, I was never recognized as a Platinum guest and never offered a selection of what gift I preferred until I went and asked later on.
Twice I called the front desk shortly after check in, only to be put on hold for over 10 minutes. I finally just walked down to the front desk to get what I needed. I was asked what newspapers I wanted delivered as specified in my SPG profile. Only once did I get 1 of the 3 newspapers requested, the other 3 days we received no newspapers at all. When I called the front desk they said they would deliver them, but never saw or heard anything more.
After the first day the hand towels disappeared from the room. When I asked housekeeping for a few, she said they ran out. How does the W Hotel run out of hand towels for 3 days?
954 Restaurant was having issues keeping up with breakfast. I waited 15 minutes for a table when the restaurant was half full. The food took over 25 minutes to deliver after ordering and was the wrong side items. Only an apology was offered and nothing more after this long wait.
The hotel is located in a perfect spot and offers some of the nicest facilities around. The staff is very attentive and anxious to please guest. However, any time I visit and they are busy, there seems to be problems meeting the W standards I have come to expect across the World.
January 5, 2012
Rated 2 out of 5 by mustang This hotel gives absolutely no respect to platinum members
As an SPG Platinum member, I expected a little more recognition from this hotel. Yet, this hotel was the very first hotel I ever stayed at that gave their platinum member the same privileges as a regular non member. I was very dissatisfied with this hotel. I constantly travel and stay at different hotel very often. But the W Fort Lauderdale hotel was one of my worst places. I would definitely not recommend for a Platinum Member to book a night there.
December 10, 2011
Rated 1 out of 5 by andrea5 this hotel needs to pay more attention to details
We were so disappointed with the entire experience at the w fort lauderdale. I was spending my 50th there and I would never go back. poor management and things dont get done.. the pool is for spring breakers, not for 500-1000 night customers. the beachfront does not rep the w well. no service, pay for chairs, that is silly.. you pay a lot to stay and then you need to rent a chair to sit on the beach at the w?? the staff at pool is so rude and could care less if they wait on you or not. there were some excellent people like bobby, and the valet and the housekeeper, but the ability to satisfy or go the mile is not there. I just wanted no stress and everything felt tense.. they said they were busy and that the pool staff was a third party company and I should deal with them.. that was a turnoff for me. overall, I was happy to go and happy to leave. Not the experience I wanted.
March 5, 2014
Rated 5 out of 5 by chickenbark My Favorite place to stay in Fort Lauderdale
I have stayed at the W Fort Lauderdale many times and I'm never disappointed. The staff, rooms, pool and food are all equally amazing. It is truly a wonderful get away and you feel as though you are at a resort property. I love spending time at the pool overlooking the Ocean. Great drinks, healthy food menu and super nice bartenders.The front desk staff is very welcoming and alway helpful.
The rooms are clean, comfortable and relaxing. The view from the balcony is gorgeous. Most rooms give a view of the ocean and the intercoastal.
I've stayed here many times and plan to stay many times again.
March 14, 2014
Rated 5 out of 5 by tp53 I loved this hotel
The location was perfect. Great atmosphere, and good resort facilities. But the best are the staff! Thanks especially to Gildas and Walid for their kindness, help, and friendliness. They made our stay.
August 19, 2014
Rated 2 out of 5 by RayW Hotel is old and not very clean
I would never stay at this W again. I have stayed at many other w hotels in the U.S. and this was not even close to what i expected. the hotel was old and the carpet and upholstery was filthy
the view was spectacular and the food was generally very good but expensive
in addition I waited in the lobby for over 5 hours for them to prepare my room. yes I arrived early at noon and wasnt able to check in untilafter 4;30 PM
March 7, 2013
Rated 1 out of 5 by Rain5151614 This hotel lacks
Poor first impression upon arrival. Dark entry with no staff inside. Main desk on 4th floor. Overall hotel is dark everywhere. No bright lighting. Cold feeling. Two night stay. Gone all day at business meeting. Returned at 5pm. Room not cleaned. Took nap before 7pm dinner. Maid knocked and woke me up at 6pm to clean room. Sent her away. Went to dinner and returned at 10:30pm. Room still not cleaned. No fresh towels. Bathroom open concept. Dark. Not enough light to comb your hair. Peek-a-boo window from shower to main room?? No coffee maker in room. Had to order coffee that ended up costing me almost $20 with taxes and tip. Water bottles placed around the room that I was later charged for. Mattress was very lumpy and uncomfortable. Nothing at hotel seemed convenient.
May 20, 2014
Rated 5 out of 5 by KellieB Weekend Getaway
Very nice hotel. Great Location and clean! Staff was very friendly. The valet area was a bit crowded. Saturday night we had to wait in a car line up. That could have been an isolated incident.
August 18, 2014
Rated 5 out of 5 by TomRena Fantastic Weekend
From the moment we walked through the doors of the W Fort Lauderdale we were amazed by the attention to detail, the personalized assistance and the unique design elements around every corner. Great service and food each morning at Steak 954 was followed by an attentive pool staff. We rented a cabana for 2 days and would like to give a special thank you to Alex and Jeremy, as well as Meha for their exceptional service. In addition, W-Insider Ryan took the personalized service to even higher level. The spectacular views from our cool corner room 2124 were absolutely breathtaking. We are looking forward to spending many more vacations at the W, and already have and will continue to recommend it!
October 15, 2013
Rated 5 out of 5 by donotblink mattress running my way to spg platinum at the beach
I just completed my third stay at the W in Fort Lauderdale and already have two more trips planned to return! I’m currently working on finishing up a mattress run to catapult myself to Starwood platinum, and as I still have another ten stays to complete by year end, I’m only doing one night stays at each property to make sure I reach platinum. As such, I am able to compare the W to the other Starwood properties in Fort Lauderdale because I have done one night stays at both the Sheraton and the Westin.
The W is by far the nicest of the Starwood properties in Fort Lauderdale with two swimming pools, a nightclub, hair salon, steak house and another bar in the lobby, the hotel is certainly quite rich in features. The property is comprised of two towers: tower one is closer to the beach and offers standard and premium rooms; tower two has a majority of the residential suites with intercostal views. The property is adorned with stone alligators that can be used as seating and provides a very functional decorative touch outside and on the decks.
This property is very good at recognizing loyal guests and guests with Gold and Platinum status; of the three stays I’ve made at the property all of which we book at the least expensive SPG Hot Escapes prepaid rate around an average of ~$200, one time I received an upgrade to an enhanced oceanfront room with a terrace, and twice I was upgraded to the property’s residential suites, which have three rooms: a full kitchen with a dining table and six chairs along with a seating area, a master bedroom/bathroom with a king sized bed Jacuzzi and washer/dryer and either a second bedroom or den area with another full bathroom; the entire three room suite is lined with a large and fully furnished terrace. Like all of the W Hotels, the W Fort Lauderdale bathrooms features Bliss products, including body butter, which is really needed with all the Florida heat. One nice touch that the rooms have is a plush alligator on each of the beds from a company called Wishpets, the alligator is all white except for the eyes and very soft—I liked it so much I bought one for myself on Amazon. I really, really appreciate that the hotel was so generous with the suite upgrades—it really made my experience stand out even more.
As I mentioned, the property has two pools; the main pool has a staircase coming up from the lobby that takes you right through a glass enclosure cut out of the pool; it’s a really modern and chic feature. The pool area has a full bar that also serves food and pretty scantily clad women will gladly bring you food or drinks right to your chaise lounge (the pool is lined with them), private cabana or right to you in the pool. The CVS down the street sells large inflatable tubes for $8, I bought one each time and enjoyed cocktails as I floated around in the pool. If the Florida heat just isn’t enough for you, there is also a hot tub. The W ordered custom branded beach balls that can be seen being tossed around in the pool. The hotel hosts a big party on the pool deck every Sunday, which is open to all hotel guests free of charge and to non-guests for $10. They have a live DJ and it really makes going to the pool a very fun experience, unfortunately, it can also make it hard to find an open chaise lounge. Of note, the pool area (and other parts of the property) offer free fruit infused water and apples, which is a nice touch. The other pool is primarily occupied by kids, so is a less attractive option, but good later in the day when the pool is mostly shaded by the hotel, it too features a hot tub, and a limited number of chaise lounges and cabanas. While there is also a bar at this pool, it wasn’t open on any of my three visits.
I ordered food and drinks at the bar in addition to room service a few times, everything was very expensive but fresh and high in quality. The tuna tacos are to die for; while I was poolside I ordered a few hard strawberry lemonades, and while I felt that they could have come in bigger cups with more vodka, they were quite delicious.
While, I think that the W Fort Lauderdale not only represents the best of the Starwood properties in Fort Lauderdale (both the Sheraton and the Westin feel very outdated) and is one of the better hotels I’ve stayed at globally, I do think that there is always room for improvement at any hotel:
The hotel rack rate is substantially higher than that of other Fort Lauderdale properties, and while I think that it’s probably worth an extra $50 or so over the Sheraton or Westin, remember that you can always stay at another property and pay $10 to use the pool on a Sunday. Keep in mind that in the off-season, this hotel frequently appears on SPG Hot Escapes and can be book at a bit of a discount.
Other things of note are that the hotel offers iPhone docking connectors aside each bed, but unfortunately, the connectors are the quite outdated 30-pin connectors, so you’re out of luck if you want to listen to music on the included Tivoli radio from your Android device or newer iPhone.
The W offers free yoga classes for guests, which is great! Unfortunately, they’re all offered very early in the morning, 8-9, which is far earlier than I would ever wake up on vacation.
Welcome desk check ins can take longer than I would like; on each of the three occasions that I’ve visited the hotel I’ve waited to talk to a welcome desk agent to check in, while one or two concierge whenever/whatever representatives sat at their desks doing nothing—they really should have moved over to the welcome desk to check me in and not keep me waiting.
Also, on one of my stays, they failed to properly magnetize my keys for late checkout, which the hotel only offers as a courtesy—I only got 4 PM late checkout once, late checkout is very important to me; to be fair, they did offer 2PM and 3Pm late check out on the other stays. Also the hotel does offer all day keys to enjoy the pool on your day of check-out, which is nice.
One last thing that I really wanted to mention, is that one time I had a non-refundable reservation and my flight from New York was canceled due to weather problems; I called Sabrina at the Welcome desk and she was able to move my reservation to another date for me—again, this was huge for me, and showed me that the hotel is really focused on delivering a great customer experience.
July 30, 2014
Rated 4 out of 5 by WinterIsComing 4 out of 5
The hotel is great, and facilities are always as expected.
However, the only reason I would deduct a star overall is because of the folio. For the last two weeks of my stay, I have once been overcharged, and once had to call and clarify that I was being reimbursed the parking and parking tax as per my corporate rate, because the folio was not clear about the same. The inconsistency is bothersome.
August 15, 2014
Rated 5 out of 5 by Sebastian70 Fabulous Hotel Great Location
This was my first time staying at the W Fort Lauderdale and the hotel met and exceeded all of my expectations. As with all W properties the mix of design and comfort is just right.
The location of the W Ft. Lauderdale is perfect for access to the beach (directly across the street) and just far enough away from the bars and nightlife of the 'strip that you can choose how much or little you want to join in.
If you are travelling with a group of friends or as couple and looking for a great place to stay check out the W Fort Lauderdale, it is well worth it. Try the Bliss Spa, it's a must do!
August 5, 2014
Rated 5 out of 5 by LAfix Great Staff
Hotel did not have my room ready for the early check in I had requested online. After 2 hours on the beach, the room still was not ready so they upgraded me to a suite. The room was lovely and the staff was helpful and courteous. The property is nice even if a bit affected and the staff is great. All the amenities food, drink, parking, Internet, beach chairs were expensive, but expected at this type of touristy hotel.
August 13, 2014