Rated 4 out of 5 by WorldTrvler731 Trendy Establishment
This hotel is the hot spot in Scottsdale. It has large, comfortable rooms, a trendy sushi restaurant and a luxury spa all in one location. If you are looking to have some fun in Scottsdale, I highly recommend this hotel. If you are looking for a tranquil, relaxing getaway this may not be the spot for you. The hotel had a trendy restaurant and night club that keeps the hotel busy every night and into the early morning. We did have an issue with clubbers making a lot of noise at 4 AM when they head back to their rooms. Also slightly disappointed that the only restaurant in the hotel was sushi and there wasn't a more general option. Otherwise, we had a fabulous visit.
October 28, 2013
Rated 3 out of 5 by 67Jim67 Hotel was great except service
Room service did just enough to get by. Room was barely cleaned and bed sheets felt like paper. Morning breakfast Staff was slow and less attentive. I have stayed at cheaper hotels with 100% better service.
May 12, 2012
Rated 2 out of 5 by Nancy30 This hotel is too loud with too many people partying all night
Went for spring training and stayed at the w so we could walk to the ball park. The staff was amazing but the hotel is very loud with a lot of people partying all night.
March 19, 2013
Rated 4 out of 5 by SFTravel85 Great for business travel
I only had a one night stay at this hotel, but really enjoyed my stay. Great breakfast, location, service and room. The Bliss products are wonderful.
November 3, 2012
Rated 2 out of 5 by Sheena1221 Hotel need help
After staying at this hotel in December 2013 and already having a bad experience I received an email from a manager to stay again with a free upgrade to a suite. The night I needed to stay they did not one of the cheaper suites available that I could upgrade to so I booked the marvelous suite online and prepaid the $762 room fee. I then got an email letting me know he would be reducing the fee to $700. Upon arrival to the room we noticed that the rooms tech. system was not working. The surround where you put you Iphone into was not working and we had the building supervisor look at it and he confirmed that the whole system was not working. That was not the end of it the rain shower also was not working and neither was the tv in the bedroom. The outdoor patio had spilled stains and cigarette butts all over and you could tell that was not cleaned as well. Later that night upon returning from dinner I had to wait to get back into the hotel due to the bouncer making us wait while he checked ID's of people going to the bar. All in all I have never had such a terrible experience. I have stayed at many W hotels and this one on both stays have been terrible.
April 22, 2013
Rated 3 out of 5 by BurChi Good, not great!
Overall, nice experience at this W, but I feel that there are a lot nicer places in the area. And I thought this W was just OK compared to other W's I've stayed at. One thing to note is that it is without a doubt a party hotel. Think Jersey Shore/Vegas.
A few things were unacceptable. The concierge Victoria was rude to us on multiple occasions. Specifically, each time when we called the Whatever/Whenever desk. She had an attitude towards us when we were inquring about the Acura drop off service. It discouraged us from calling the desk again. Also, the menu book in our room had many profanities written in it. Not the nicest thing to read when you are just looking to order some eggs. It really drove home the 'party' vibe of the hotel.
A few things were really nice! Our experience at Bliss was awesome, happy with our services & the spa staff was very nice & helpful. The pool was great both on Friday which was very chill, and on Saturday when it turns into party pool. Mallory the waitress at the pool is great! She's friendly, accomodating, and attentive!
The hotel just really lacked that vacation feel. It seems better suited for busines trips or party people. It has a bit of an identity crisis.
August 22, 2012
Rated 3 out of 5 by ABM57 This hotel is draped in contemporary decor to cover up what is obviously lacking
My recent stay at the W Scottsdale is filled w/ mixed emotions. I've stayed at every SPG location in the Phoenix metro area and this was my first trip to the W. More than likely will be my last. This hotel is catered to the youth and I felt that this really applied to me. I enjoyed the decor, atmosphere, and facility grounds. But once you get past the lobby, it all falls apart from there. Aside from the gracious front desk staff, the remaining staff were cold, no attentive, arguementative, and severely lacks any customer service skills. As an SPG member, I felt neglected and also felt that there is no distinction between a member or a normal guest. This was a first for me as a SPG resort experience. The room is beautiful but for the price point, I think a 360 sq ft room is not worth the price or the service it comes with. On a hot summer day or during a fashion show or party I highly recommend visiting the W but not staying for the night. There are other SPG resorts in the area that will give you an overall better experience than what the W can offer. I really want to like this place, but service goes a long way.....and they have a long way to go. I do not recommend this hotel to any moderate to high travel SPG member. on an extended stay. I
April 16, 2013
Rated 1 out of 5 by PY2012 Halloween horrible
I was supposed to stay down the street for a conference and got relocated to the W, what a poor choice. I am an SPG loyalist but would highly recommend against staying at this property. I was given no warning about the hotel party when my stay was booked. I was woken up 4 times between midnight and 6:00 am because of people partying and hotel security did nothing about it. $28/day to valet only park was a joke too. Please, this is Arizona, not Beverly Hills!
I will NEVER stay at this property again and highly recommend against anyone else staying here.
November 1, 2012
Rated 5 out of 5 by EvOrlo Location is perfect!
I was without a car on this trip and the location of the hotel is perfect as it is surrounded by great restaurants, bars and the Fashion Square Mall. The staff in every aspect and dept is always so friendly and helpful!
December 12, 2013
Rated 4 out of 5 by ET73 Girls Weekend
Pros and Cons to this hotel for a girls weekend -
Pros - close to shopping, great spa, good pool area, check-in staff was great as were other staff
Cons - concierge not as helpful as we would have liked, things like yoga classes - we were handed a dated printout with studios that were closed.
No reasonable coffee solution for the am - had to walk to Starbucks - only 3 blocks away, but still a pain. Also not great room service options if you are staying in, had to use an outside service. Living Room Bar is nice, but high end, not a place to relax after the pool. Admittedly the pool bar may have been better but it was cold when we were there - so I can't speak to that.
December 7, 2011
Rated 5 out of 5 by BinghamDoan Happy Hip and well treated
Great place with all kinds of eye candy; I love the décor and the ambiance. The staffs are 101% customer satisfaction for my standards, I’m hard to impress. I have been to many states and countries around the world and the W hotel is always one of my best stays. Coming from the art on the walls, the lighting in the elevator, the nightlife (even the door guy was cool), the music, the mood setting, great managers, etc. I can go on and on till my eyes bleed; you just have to experience it yourself.
August 8, 2012
Rated 5 out of 5 by EvOrlo Excellent Scottsdale
Jon at the front desk assisted in checking me in was friendly, efficient, listened to my needs, He was also working the front desk when I checked out and helped store my suitcase and print out my boarding pass. Another staff member assisted me with the what's in the neighborhood to grab a bite. Housekeeping staff was friendly everytime I passed by on the 6th floor! I will def stay again! The pictures of the room on the site does not do it any justice. The furnishings, layout, window view were outstanding!!!
The livingroom layout was also impressive!
October 30, 2013
Rated 5 out of 5 by NanMinn customer service
I just wanted to say a thank you to Justin, Lou and the whole valet service staff who were prompt, knowledgeable about directions, diversions and restaurants in the area and how to make a roof on a convertible go up and down. Your advice was invaluable.
I also want to thank Steven Fitzpatrick in security and the front desk staff for helping me solve the three issues that I had during my 5 day stay Thank you for listening.
No SPG recognition whatsoever.
November 21, 2013
Rated 1 out of 5 by 1TK1 Poor execution
I had an awful experience at the W Scottsdale this year. I am a regular visitor to Scottsdale and my most recent experience leaves me with no choice but to consider other options for the future. Here are just some of the issues I encountered during my stay:
1) Day 1, after paying for premiuim internet - almost all day after checking in I was not able to log on to the internet and had to deal with multiple technicians for over 2 hours none of whom could help. On top of this, my room phone was not working and to top it off when I was checking out I was charged for internet for all three days of my stay.
2) My bathmat on the first day at the hotel was extremely dirty, I had to get that replaced.
3) On only one of the days there did I find a complimentary nestle water bottle. Because of this I was forced to use the ‘premium’ water from the mini-bar which is ridiculously overpriced.
4) Only on my first night in the hotel was the breakfast menu available, each of the other nights I had to call down and ask for one.
I come to Scottsdale for business at least once a year. My time is a priority and the amount of time I had to spend just requesting for basic things to work was frankly quite absurd.
December 6, 2013
Rated 5 out of 5 by Kari53 The Best Staff
The staff exceeded our expectations. They were helpful, friendly and welcoming. The best staff we've ever encountered by far.
December 4, 2013
Rated 4 out of 5 by Nancy nice place but not my favorite
I have always loved W hotels but this one was a little unusual. I was upgraded to a spa room and the bed was set away from the wall sort of floaing in the room. Because of that there was no lighting next to the bed so there was no abiity to read at night unless I sat at the desk. In fact the lighting inthe room was way too dark for me the entire time. I found it a little unusual as this is the first time I've ever encountered this issue in a Starwood hotel. It will force me to think twice before staying here agin. The location however was fantastic and I loved having Sushi Roku right there!
July 24, 2013
Rated 1 out of 5 by annetttte The hotel staff needs to be trained
We put the charge from th ebar on our credit card, but the waitress charged it to the room. The hotel receptionist couldnt even fix it when we checked out.
December 2, 2013
Rated 4 out of 5 by ldplotkin Good Enough
While I am an SPG Gold Member, this was my first time staying at a W. First, the service from the front desk, Whatever/Whenever and concierge staff was excellent. Everything was done with a smile, from changing my room to getting my laundry.
However, the staff at the bars were slightly offish and had a "too cool" attitude. The gym was way too small, as was the pool area. We had to go to the Phoenician on Saturday and Sunday in order to get chairs in the sun, and we were up early.
Overall, the experience met my needs and having a car service on hand (Acura and AZ Limo) provied helpful.
April 25, 2013
Rated 4 out of 5 by Bass13 Great Stay
Always a great stay at the "W".... From the adorable guy's at the Valet to the sweet ladies in house-keeping !
November 30, 2013
Rated 1 out of 5 by golfergirl13 Very dissapointed!!
I guess I will be the only negative review!! It is a beautiful property in a great location but... when I checked in the reservation was under my husbands name, when I travel alone I do not like to put my name on the reservattion, they were not going to let me check in!! When i got to the room, neat decor, the carpet looked like someone had spilled an entire bottle of red wine on it!! REALLY?? Could not find a remote for the tv anywhere!! They asked me if I wanted a bill under the door or emailed to me. I said under the door, never got the bill. Had to ask for a copy when I checked out, they had charged me for the internet, which is free for Starwood guest and the worst when I got home and checked my american express I had been charged a $45 mini bar charge. I did not TOUCH the mini bar. I have tried to call twice to talk to someone, left three different messages. No one has returned my phone calls. We stay at Starwood properties all the time. We have never been treated this poorly!!!
April 8, 2013
Rated 3 out of 5 by Ron78 Loss of sleep
The facilities were, generally, nice and comfortable; however we were awakened Fri night by revelers and Sat morning at 2am by person knocking on our door
November 25, 2013
Rated 2 out of 5 by Ajjjj No alcohol Allowed
The staff was nice and helpful, the room and view were very lovely. They have a policy that there is no personal alcohol allowed. It was a mon night at 1 in the morning and the bar was closed!! Nonsense. I was on vacation so for that reason alone, I wouldnt stay there again.
July 6, 2012
Rated 3 out of 5 by Karin2013 Average Property
This hotel what not up to the W standards that I have experienced at the property in Seattle. All of my party experienced rooms that had stained carpets. The facility in general just seemed average to me. Not meeting what you expect at this price point. It is a property that clearly caters to a young party crowd and is not intended for a business traveler. I experienced a few odd situations with my room but the staff was fantastic and handled each one with great professionalism and concern.
October 22, 2013
Rated 4 out of 5 by JAS25 Really nice hotel but rooms not my taste
Loved the lobby, living room/bar area, restaurants, food, in room toiletries. Pool area is amazing with cabanas and just gorgeous. Only disappointment was the room itself. It was very clean but I didn't like the layout with the bed in the middle of the room with the desk behind it all pushed up too close to the closets making it a tight space. Also didn't like the way the bathroom opened up to the main area.
November 2, 2013
Rated 5 out of 5 by cavemom Good for pleasure, but innovative for business
I held an important business meeting here last week. The meeting planner helped me assess a handful of options to be compliant with industry regualtions...hard to find a hotel that is not called a "resort" in Scottsdale. It exceed my hopes for a balance of unqiue but still conducive to work. I was more than pleasantly surprised that while still in the W style, it was more laid back and the meeting space was great, enjoyable and not the traditionla ballroom feel. On top of that, when invitees had extra time, shopping, pool, Bliss spa were easy to reach!
October 8, 2012
Rated 2 out of 5 by Loyal1974SPG Disappointed SPG Platinum Member
I was upgraded to a "suite" as an SPG Platinum member; however, I don't understand how this room was any different that a regular room. No storage for clothes, no trash bin, both the shower and sink did not drain properly. Pool is open to the public which eliminated to possibility of a room charge without proper ID. $365/night and I was competing with the public for my drink orders. Wait staff at pool were not very attentive. I will not stay at this hotel again.
October 3, 2013
Rated 5 out of 5 by AzBull65 GREAT staff!
The staff at the W Scottsdale is by far the most accommodating that I have experienced in a long time. A special "shout out" goes to Shannon with their "Whatever Whenever" service for her outstanding professionalism and attitude.
As far as the hotel itself, it's a great place to stay with a LOT of energy and very good vibe.
I definitely would (and have) recommend(ed) this location if you are looking for a fun, upbeat place to stay.
Keep up the good work, W Scottsdale! Don't change a thing!
September 11, 2013
Rated 4 out of 5 by Playin10is Hot location, temperature-wise and atmosphere-wise
This W Scottsdale is in a nice location with a great upstairs patio deck for parties and lounging.
- Rooms were really chic. The suites were spacious and had an almost 180 view of Scottsdale
- Location is next to a popular strip in Scottsdale with lots of great restaurants (Le Petite Maison, The Mission and a Shopping center next door)
- Food wasn't amazing, as the sushi bar on the first floor was pretty over priced
- Gym was a little small, but had the essential equipment
- Pool, Spa, and Outdoor area was great
November 26, 2011
Rated 5 out of 5 by astammy Overall, great hotel.
This stay was our 5th at this W. Our only complaint was that initialy we did not feel that we were treated as platinum members. We had to come down and request an upgrade, when it should have been given to us initially. Unfortunately, we did not get a suite, but our second room was better.
When I called whatever/whenever I was told there is a charge for Wi Fi, when in fact, there isn't for platinum members-misled initially, but was not charged at checkout.
Other than that, the staff was exceptional. Always pleasant.
January 25, 2013
Rated 5 out of 5 by FrequentTraveler13 ABSOLUTELY FUN W
This in one of my favorite Ws. The pool is beautiful and the crowd is total fun. The food was amazing and the hotel is located very close to the mall. You can walk there. I was upgraded to a really cool room with my own bathtub. The porch opened into a beautiful garden and I had pool access. The atmosphere is adult therefor families with children may not be able to enjoy completely. But singles and fun lovers this is your haven, an oasis in the desert. The lobby is beautiful with amazing art. I just loved this hotel.
March 20, 2013