Rated 4.1 out of 5 by 102
reviewers.
Rated 2 out of 5 by BTWGT Nice aesthetic but won't go back
The aesthetics of the hotel are very nice, but it noisy and uncomfortable Upon arrival, we will pleasantly surprised at how nice the hotel was but quickly realized that some of the reviews about the noise level at the hotel were true. There were all night parties going on at the pool and people screaming and yelling in the hall outside our room for hours in the middle of the night. I had read reviews of people who had the same experience and hoped it was a isolated issue, but I was wrong. If this is a consistent issue, the staff needs to be patrolling areas when these private parties are taking place. Also, the bed was made with sheets that did not properly fit only to wake up multiple times in the night in a bunch of sheets and exposed mattress. It didn't feel like a high end hotel and was quite an unpleasant experience all together. I was very disappointed.
June 10, 2013
Rated 5 out of 5 by Petie Great Hotel in a Great Location
My stay at the W Atlanta Downtown was great. From the hotel staff to m room, everything was great!
June 5, 2013
Rated 4 out of 5 by ameliayea Beautiful Wedding!
I was invited to attend a wedding at the W in downtown ATL, GA and I was so excited to see what ATL had to offer. Not only was ATL a wonderful and beautiful city but my hotel was too!. There was a little mishap with maid service but after calling the supervisor our issue was handled promptly and professionally. If and when I ever travel back to ATL, staying at the W is certainly a must.
June 3, 2013
Rated 2 out of 5 by Privacy27 Poor Design
Poor room design allowed me to hear everything going on throughout the hotel and streets. Toilet was cramped and had no sound privacy. Large shower opening allowed too much cold air in making for uncomfortable showers. Staff was friendly. Mattress was comfortable.
May 27, 2013
Rated 3 out of 5 by Jutiapa Tough time getting in/out of the driveway
I was there for 3 nights from 10/13 to 10/16. Rooms are comfortable and clean with lots of cool, eclectic W features and a great bed. Pretty good gym. Mediocre restaurant, but there are tons of places within 5 minutes walk. Service? Well, I think they were having an off week--had to call twice to get my laundry picked up, 1 1/2 hours to get my room service, inattentive staff at breakfast. The street in front of the W is practically the freeway on-ramp and it really backs up at rush hour. It took all of 20 minutes to get into/out of the driveway to the hotel--a bit frustrating after a long flight.
I guess if you want predictability, stay at the Westin. But, for a chain place, the W makes you feel like you've been somewhere. Despite the service falldowns, I will definitely give this place another shot when I go back to Atlanta.
October 28, 2011
Rated 2 out of 5 by WedAnn Did not meet expectation
In the W hotel's attempted to be contemporary, they over looked the simple things that make a great hotel. Here are some of the issues we had with the hotel:
The Room
1. The showers need doors. The open shower looks good, but my back side was cold from the air coming in without a door. The door would also keep the steam in that area, and not have the other person sweating while trying to get dressed.
2. The other side of the shower needs to have both windows frosted or a sliding curtain or door. If you have someone visiting your room, I don't think it would be prudent for them to see you taking a shower, while they wait in the room.
3. The curtains had a small opening down the middle, which allowed the sun to shine through in the morning. When you want to sleep in and relax, the last thing you want is a sun beam cracking your eye lids open making you fully aware it's morning time. I will give your maintenance crew kudos for coming in a adding a strip of plastic down the middle of the blinds to block out the sun. I would suggest you add a velcro strip down the middle to block out the sun beam.
3. The tower rack in front of sink would constantly get water on my outfit from wet towels. It maybe me, but I would sometimes lean against the sink and forget about the wet towels hanging there and get my close wet. The towels would also drip on the floor causing a slip hazard in front of the sink. Please find another location to hang the towels.
Service
I had and issue with two things, one building on the other with the front desk. We wanted to use the Acura shuttle service that you offer to the guest on Sunday night at about 8:30 PM to takes us to a local restuarant. There was only one person at the front desk, so we asked about using the service. The response was, they were here earlier today and didn't want to stay so they left. I asked what is the normally service time. The front desk person replied they handle it, we don't have anything to do with that service. I turned to my wife and said so what do want to do? When I turned back the front desk person walked away. There was NO ONE at the front desk. I thought that was kind of rude to walk away from a guest still standing there inquiring about services. There were a couple of things wrong with this scenario.
First, the front desk person should not have walked away. I was not being unruly or rude towards this person, I talked to that person in a calm manner and with respect.
Second, this person should have maybe said, can I try to get you taxi in place of the shuttle services, or even say is there anything else I can do for you, or can I contact another person to help you with transportation.
Third, you need to get some set hours for this service to get the benefit for the customer. Please put the hours on the hand out card we received at check in.
Forth, even though the service is through Acura, it is still offered at your hotel, and the hotel is ultimately responsible for the how the service is presented, i.e. with the proper operational hours noted to the customer. This would help the customers know when they can use the service. You wouldn't let anyone or any company set up camp in your lobby without going through an approval process for your hotel.
The Spa service
We used the Bliss spa for a message service. The locker room area and waiting area is rather small and cramped. My wife actually end up being sore from the massage, due to the person giving the massage was a little too rough. My wife did not have a good experience.
Overall
I was expecting more from this hotel. It was our 10th Wedding anniversary; I wanted to be wowed, and I was not. Please keep in sight the simple things for the customer in your attempt to be an upscale establishment.
Thank you for the opportunity to write a review
May 28, 2013
Rated 5 out of 5 by SeamusDad A *great* hotel in Atlanta!
Not only is this hotel perfectly located, but it is a beautiful property. We stayed in a kind of junior suite type room that had a fantastic sitting area as well as a super comfortable bed.
That said, the real treasure in this hotel is the staff. They model the "wherever, whenever" motto. I've stayed in plenty of other W's that could take a page from Atlanta's playbook!
Awesome stay - you'll love it here.
May 3, 2013
Rated 5 out of 5 by Mike27 This hotel will exceed your expectations
From the moment you pull up, The W Atlanta - Downtown delivers. All I can say is if you have business or pleasure in Atlanta stay at a W Hotel!
May 7, 2013