Rated 5 out of 5 by LadyRed92 This hotel was wonderful
This was the best hotel i've stayed in so far and I would highly recommend it! The staff we're nice and the room was great! I hated to leave!
January 9, 2014
Rated 1 out of 5 by ABusinessTraveler Welcome to the Bat Cave
The rooms are so dark it's like staying in the bat cave. With the dark gray walls, carpeting and tile...along with the dark purple accents and bathroom...you feel like you're in a coffin. The bed lamp was a "spot" bulb, so unless you lie on your side and hold the paper over the night stand, you can't read in bed. The desk lamp was also useless, and I got no work done in the room. Downstairs, the background music is too obtrusive, and my colleagues had a hard time holding a conversation. Even the selection of TV channels was minimal. Definitely staying somewhere else next month.
December 20, 2013
Rated 5 out of 5 by DENISE2012 MY STAY AT THE "w"
MY STAY AT THE "w" WAS AS USUAL WONDERUL. eVERYONE THERE WAS SO KLIND AND HELPFUL. WILLING TO DO ANYTHING THAT YOU NEEDED. THE RESTAURANT "BLT"
WAS "DELICOUS". THE ROOM SERVICE WAS EVEN GOOD. THEY GAVE US A RIDE TO THE JLOW CONCERT AND I THANK YOUR DRIVER FRANK, HE WAS SO GREAT. EVERYONE FROM HOUSEKEEPING TO FRONT DESK WAS REALLY SO VERY NICE. THANKS TO ALL OF YOU. I WILL BE BACK. ALSO THE ROOM WAS KEPT VERY CLEAN AND THE LOCATION OF THIS HOTEL WAS IN GREAT PLACE. HOP[E TO MEET YOU ALL SOON SOME DAY.
DENISEM. FROM MEMPHIS
The Martins from Memphis, TN
September 2, 2012
Rated 5 out of 5 by NewEngland Total Luxury!
This hotel was gorgeous. The room was tastefully decorated with very classy amenities. I can't describe the doorless shower but it made this hotel room stand out from any mainstream hotel. It was a great value for the money.( We were able to take advantage of a special rate promotion where we were charged full price for first night, and then the last two digits of the year I was born for the second and third night). It was too windy to enjoy the heated rooftop pool, but that didn't stop me from trying! Next time I will have to come when it is warmer
April 16, 2013
Rated 5 out of 5 by NickyS Amazing stay
Lots of my friends have stayed in W's but this was my first stay and the team in the Downtown W in Atlanta were brilliant. The welcome was warm, the room was great and when it comes to the W it seems it's the little things that make all the difference. The Bliss products are lovely while you notice the attention to details - for example the earphones in the gym so you can watch the TVs while you work out - plus they have apples for that fruit boost after your exercise. Nothing was too much for the team - Alan, Allison, NJ and the others - always did what they could. Travis - the courtesy car driver - was really friendly and how many hotels give you free rides up to 2 miles? Great if you don't know the city that well. Oh and also good coffee in the Living Room in the morning. The only thing I didn't manage to try was the pool. The hotel's also really near the Olympic Park and stuff like Coke and CNN. I would not hesitate in recommending this W to anyone.
November 6, 2013
Rated 4 out of 5 by flolife Trendy spot
Very trendy - not super close to anything downtown, but a nice hotel with attentive staff
January 6, 2014
Rated 5 out of 5 by Monica87 WoW!!!
I was blown away by the W! It was absolutely FABULOUS! The room was more than I envisioned and I love how the staff is there for whatever you need. Definitely would stay again.
January 4, 2014
Rated 4 out of 5 by Business40 Great meeting facilities
Great location, comfortable room, love the complimentary coffee station near the elevator bank on my floor. Top notch service. Only one complaint... the guest rooms are way too dark - please add lighting to vanity and work areas!
September 30, 2013
Rated 5 out of 5 by SeamusDad A *great* hotel in Atlanta!
Not only is this hotel perfectly located, but it is a beautiful property. We stayed in a kind of junior suite type room that had a fantastic sitting area as well as a super comfortable bed.
That said, the real treasure in this hotel is the staff. They model the "wherever, whenever" motto. I've stayed in plenty of other W's that could take a page from Atlanta's playbook!
Awesome stay - you'll love it here.
May 3, 2013
Rated 5 out of 5 by Angie23 4th of July
This hotel is awesome. We had the perfect room to watch the fireworks. We ordered desserts from room service and enjoyed the fireworks without any crowds or heat. Terrell is a great asset to the hotel and was very helpful. Everyone was very friendly. The location is perfect to all that Atlanta has to offer. We will definitely be back.
July 9, 2012
Rated 3 out of 5 by Matt74 Hit and Miss
Was underwhelmed at check-in as my Gold status was essentially ignored. No offer of upgrade or even a higher floor (even after asking), no offer of newspaper or late check-out. Was almost made to feel that I was privileged to stay there.
The rooms have some nice touches (loved the shower) though are becoming somewhat dated. The gym facilities were excellent. Most of the staff were very friendly and accommodating. The service in the lobby bar was hit and miss however, on one occasion we asked for a drinks menu and told "there wasn't one". We then ordered two drinks. The waitress poured doubles without us asking and the bill worked out to $84, not what we had planned! This could have easily been avoided with a drinks menu or a simple question by the waitress.
Dined in the BLT restaurant which was phenomenal, both the food and service. Excellent service from James in particular.
Overall an underwhelming experience. Would go back to the restaurant but not the hotel.
February 14, 2012
Rated 5 out of 5 by DanielM Amazing Hotel
Our stay was amazing. Lucky for my wife and I (with the help of Loandi), we were able to enjoy the WOW Suite for the night. The room was over the top and the service was amazing too! We will definitely be back for another visit in the future! This place rocks!
December 23, 2013
Rated 5 out of 5 by Vincos Southern Hospitality and Urbane Chic Combined
Although their was a discrepancy with my SPG status level, this was quickly and appropriately rectified with an upgrade on the second day of our stay to an exceptionally beautiful corner suite. We loved lying in bed and enjoying the floor to ceiling views of the Atlanta skyline.
Our frequent rides in the Akura hospitality car were wonderful - saving us the hassle of driving and parking in downtown and usually provided lovely insights from our always-friendly drivers. On one occasion we were even picked up from our dinner restaurant (not an included service).
The staff was lovely to a fault - especially Manager Woody who went out of his way to personally make dinner arrangements for us.
We appreciated the complimentary breakfast (I think for Platinum?) that was provided in the Lounge and the lovely young lady who served us each morning.
The one under-par aspect was the "mixology" bar - extremely uncomfortable seating and too brightly lit. The entertainment was god-awful with a guitarist who only knew one chord, outrageous volume and a wedding singer. The atmosphere was more singles bar than W.
February 18, 2012
Rated 5 out of 5 by Mike27 This hotel will exceed your expectations
From the moment you pull up, The W Atlanta - Downtown delivers. All I can say is if you have business or pleasure in Atlanta stay at a W Hotel!
May 7, 2013
Rated 4 out of 5 by DogtownWV Room too dark
I loved the layout of the room when I arrived in the evening - very contemporary and different. Was disappointed when trying to get ready in the morning because the light was so dim, even with every light on and turned up to full brightness. For a woman putting on makeup and doing hair, it was frustrating - even using the light in the make-up mirror.
I was attending a conference and was out from 8am until 1pm and the bed was not made up when I went back to the room for break. When I got back after the conference ended at 5pm, the room was still not made up. I never did get room service during my stay.
November 5, 2013
Rated 1 out of 5 by BusinessTraveler Needs Better Communication / Service
I travel often and have stayed at this hotel multiple times with mixed results...some good some bad. The most recent trip is by far the worst that I've experienced at any of the Starwood hotels that I have stayed at. I'm a loyal SPG platinum member and do understand the occasional bad days, but this most recent trip was bad enough for me to actually write a review/complaint about it. I hope this will improve their overall service so that the service is more consistent. First, the hotel should of informed the guests prior to the reservation/trip that a film crew would be present and suggested a different hotel. The presence of the film crew was so disruptive that it was nearly impossible to get a hold of anyone at the front desk via phone and in-person. Trying to get any type of customer service was difficult. We also could not use the main elevators or get food at the restaurant. The internet was also extremely slow for the so called highspeed option. The staff also needs to do a better job informing discounts for SPG members. Only one staff member told me about the discount for the cafe breakfast for spg members. The billing was also incorrect. I was charged $36 for munchies? I didn't eat a thing out of the hotel snack/drink options in the room. Again, since no food was available at the hotel, I walked across to the pizza place across the street. Lastly, the hotel rate was for $199 - $245 per night and amazingly I was billed $299 per night. I guess the hotel thought hey we are really full b/c of the film crew...let's increase the contract rate anyway.
Very poor service and the hotel must do a much better job.
May 17, 2013
Rated 5 out of 5 by FrequentTraveler13 W-WONDERFUL, WONDERLAND, WONDERSTRUCK
Absolutely amazing stay. I enjoyed every bit of it. I flew into ATL, took MARTA to civic center station and just walked to the W.. The W Atlanta Downtown was enchantingly beautiful. The front desk staff was most helpful and courteous and upgraded me to a beautiful studio king suite with fabulous views. Upon arrival my son was provided with complimentary milk and cookies. He was thrilled and felt like a king
The room was very comfortable and simply amazing. My son completely enjoyed it. We were driven in the Acura to the Coca Cola company where I took a wonderful tour and got to taste 63 flavors of coke products. The W is close to all downtown attractions.
The pool on the 16th floor is an open air pool. It is just amazing.
I ate breakfast the next day in the living room and I must compliment the living room attendant. He was most courteous and helpful.
A special amenity was provided to my room by AMY the concierge in collaboration with LISA from a sister hotel in Minneapolis. I am amazed at the interstate concierge collaboration. I am truly appreciative. AMY also personally brought up games to my room for my son to play.
My son was mesmerized with a globe puzzle in the living room called PERPLEXUS EPIC and played with it constantly. I checked out on the day my departure with KRUTIKA AND AMY at the front desk. My son was delighted when they just gifted him the Perplexus Epic. My son and I are truly thankful to AMY and KRUTIKA for their kindness.
This is a FABULOUS W and I felt at home. I want to thank every employee who I had contact with at this W. They all work very hard.
I HIGHLY RECOMMEND THIS W TO ALL SPG AND NON-MEMBERS. YOU WILL IMMENSELY ENJOY YOUR STAY. ITS A FUN W. CHECK IT OUT.
May 20, 2013
Rated 5 out of 5 by Rkeats great chic place
Stayed here with my wife and 16 year old son for the weekend to catch the Braves game. From check in to check out, we had a wonderful time. The staff always greets you, the front desk was awesome, especially, Yvette. She took the time to help us out and went above and beyond, helping us plan our day, print tickets and gave us great advise. The pool has an incredible view of the city and the workout room was also state of the art.
The room had the most comfortable bed I have slept in and a nice view of downtown Atlanta with ceiling to floor windows. Love this place and would highly recommend. It is really not suited for kids, but our 16 year old loved it.
July 18, 2013
Rated 5 out of 5 by CWSmith Amazing Service, Great Facility
As a platinum, 100+ night SPG patron my expectations are high and at this property were fully met. Excellent staff! N.J. at the front desk was amazing! He was always available and could answer every question I had. His enthusiasm, spirit, and energy were fully appreciated. In the Livingroom area Katie and Alissa were incredibly helpful and accommodating. I spread all of my work papers out and probably took over way too many seats but they made me feel totally comfortable. I received a great platinum room upgrade which was much appreciated. Additionally, I went to the Bliss spa and had a fabulous facial with their Lead Aesthetician--amazing relaxation. Love this spot!
September 22, 2013
Rated 5 out of 5 by devon1 Awesome
What an amazing stay from start to finish. Yvette at front desk took her time with us and made us feel so welcome and at home, from the luggage attendant to the valet.
December 18, 2013
Rated 5 out of 5 by Ellen757 Trendy Chic
I loved everything about this hotel. I love the fact that valet is complimentary with your stay. Also, I love the decor of the entire hotel from the entrance, to the living room, to the front desk, to the pool, all the way to the room. The room was beautiful! The bed was very clean and comfortable compared to another Starwood Hotel I was at days before. The bars are great! The pool was not very deep, approximately 4 ft but it was a very relaxing and lounging environment to be in. I would definitely stay here again and maybe try the stuido suite next time. The only thing was there wasn't a variety of places in proximity in order to eat outside of the hotel.
August 2, 2012
Rated 5 out of 5 by Katrina31 Amazing experience
We stayed here for a girls weekend and had an amazing time!! The hotel is so nice, clean and fun, we had the best time. The staff goes above and beyond! There was a mix-up with my SPG points and Bliss Spa, so we were going to have to cancel our appointments and pay the cancellation fee. Long story short, the hotel and Bliss took care of everything, without us even having to ask. My 2 friends had a 75 minute massage and I had my first ever facial. To say the experience was awesome is an understatement!! The spa is BEYOND fabulous!! We went down to the bar on our last night there and the atmosphere was so much fun. Overall, an amazing 'moms/girls' weekend away!!
April 29, 2013
Rated 3 out of 5 by Shedd04 The hotel cleanliness
The hotel's atmosphere was great. A little disappointed with Valet. We had to wait for car keys although the car was parked up front. The room was cozy and decor was great. The room seemed a little unclean due to dust on baseboard and vent. There were smudge marks on light and a handprint on glass in bathroom. By the toilet there were dry pee drops. I actually put a towel down by the toilet so I wouldn't have to walk barefoot in there. Overall it was a mediocre hotel experience. For the price we paid I was expecting a little more.
October 10, 2012
Rated 1 out of 5 by Atlantatraveler Poor experience
I have stayed at this hotel in the past and several other W hotels. This experience was one of the worst in my travel history. Poorly trained and inattentive staff. Inappropriate staff conversations overheard in hallways. The billing experience was poor with an extra night charged to my room and five revisions sent to my email. Asked if had another person in my room to explain other charge. Turns out they sent me another guests foilo, with that guests personal information. Three times. I am still waiting for the complete resolution.
The restaurant was good and staff there was attentive, not sure how closely linked they are
March 25, 2013
Rated 3 out of 5 by Bhath7 Paper Thin Walls
This was the first night in six months that my husband and I had by ourselves without the baby, so we were hoping for a nice and relaxing night of sleep (since we don't really get those at home). Instead, we could hear everything in the hallways, outside and in our neighbor's rooms - ALL through the night. For such a high-end hotel, I would've thought it would've been constructed a lot better. Very disappointed. I plan meetings for clients every year and I would not take them to this hotel based on that fact alone.
March 11, 2013
Rated 1 out of 5 by Joe111 WORST HOTEL STAY IN 20 YEARS
There were no taxis one morning causing me to almost be late for a meeting, the staff was defensive, sarcastic and rude to me when I complained about it, and there was no driver even there for the Acura service on 3 out of 4 days I was there. The guests in the hotel were not typical W guests. The hotel had an armed policeman in the lobby one night--not something I want to see in a hotel at which I am staying. All in all, this was the worst hotel stay I have had in 20 years--I of course won't be back.
August 17, 2012
Rated 5 out of 5 by CAP51 This Hotel has the friendliest staff ever.
This was one of the best hotel experiences I have had. The only improvement needed was that Security should be more vigilant of non-guests riding the elevator on the weekends. The club atmosphere was very nice however; when the young folks were partying and wanted to go to the pool on the 16th floor, they would follow the guests in to the elevator. This resulted in having some very uncomfortable situations. Once they were in the elevator and could not reach the destination they were headed to because they did not have a key to get them there they were quite upset . I don't mind showing my key for added security.
June 17, 2013
Rated 4 out of 5 by seelark Spacious Hotel with Welcoming Staff
With so many options in Atlanta, I like the W Downtown the best when I travel for work. The staff is always very attentive and helpful. The valet guys are always very welcoming, the front desk are aware and ready for my check-in, the Acura drivers are super friendly and don't require a "reservation" the use the service, the room service staff are very polite and timely...the list goes on. It's my home away from home and the people make it very welcoming. In addition to the people, the rooms are pretty spacious and I prefer the bathroom layouts in this W. Also, I am a huge fine of modern design so I love the downstairs space and the gym is top notch! I highly recommend this hotel!
July 31, 2013
Rated 4 out of 5 by Arlise Staff needs to improve on Southern Hospitality
The room was great.
I booked a romantic package including free suite upgrade,chocolate covered strawberries,and champagne
The staff was not friendly seemed very sarcastic like we were bothering them when we had a question or issues.
There was no hot water.
It took an act of congress to get extra towels like we were gonna steal them. If I'm paying as much as i did a night for a room i definitely wont be stealing towels.
The bar upstairs drinks were expensive so we just went to a liquor store and bought a bottle.
I did enjoy the Acura service.
The location was GREAT!
There was alot of construction though.
If they can work on their staff it would be an overall great place to stay.
January 17, 2013
Rated 2 out of 5 by pixie7 Nice staff, bad service
I stayed at this location for a work conference, which included the use of the onsite conference rooms. While the staff was incredibly friendly and nice, the overall service was pretty terrible. Additionally, the set-up of the room left a lot to be disturbed. The lighting was extremely dark (read: impossible to see your clothes) and the shower set-up is unusual to say the least. The actually location of the hotel is pretty poor. There is almost nothing around it. On the plus side, the Bliss products are nice, the pool area is relaxing (assuming they aren't doing an event) and the gym is fantastic.
May 8, 2012