Rated 5 out of 5 by NewEngland Total Luxury!
This hotel was gorgeous. The room was tastefully decorated with very classy amenities. I can't describe the doorless shower but it made this hotel room stand out from any mainstream hotel. It was a great value for the money.( We were able to take advantage of a special rate promotion where we were charged full price for first night, and then the last two digits of the year I was born for the second and third night). It was too windy to enjoy the heated rooftop pool, but that didn't stop me from trying! Next time I will have to come when it is warmer
April 16, 2013
Rated 5 out of 5 by Faby comfy stay
Great stay for a quick business trip. Front Desk Staff was really nice!
April 6, 2014
Rated 5 out of 5 by MikeJay Home away from Home
I adore your hotel & luv your staff..... The Corner Suite is always available....(Hopefully for my birthday I can get the Extreme WoW Suite hint hint.. LOL) The staff was awesome as usual.... The Management & Front Desk and the Valet Service is Top Notch!!!! & the young lady.... forgot her name, she is expecting though... kept me laughing..... and I almost forgot about the Bartenders @ Living Room Bar.... great service...... Great time at your hotel...!
February 25, 2014
Rated 3 out of 5 30th Birthday
The hotel was nice and modern. The door men were helpful and went out their way to assist. The staff at the frontt desk was a little rude and not accommodating. I booked this room to celebrate my fiancé’s birthday and called 2 months in advance to ensure the room had a peek-a-boo shower as display online. The person that answered the phone assured me that the room I was booking had that feature but when entering the room it did not. I also requested a room above the 6th floor and was placed on the 5th floor. I asked the staff to change rooms due to my previous request but they stated they could not accommodate me. The room was different but the service was not the best.
April 21, 2014
Rated 5 out of 5 by JohnfromAustin Outstanding Experience
We held meetings all day at the W DT Atlanta on the 5th anniversary of the Hotel and couldn't have been more pleased with the attention to detail, quality of service, Great food at BLT and most importantly the constant checking in from the GM Chris Cannon.....I highly recommend the W and look forward to my next stay.
March 15, 2014
Rated 5 out of 5 by Sweetpea2014 Upscale
The stay was great. I was disappointed when the room rate increased from the date I made the reservation on Feb 28 until March 14 when I cancelled one night stay from 2 nights to 1 night.
The overall stay was great with friendly and helpful staff..
March 20, 2014
Rated 5 out of 5 by MissKKH Best Hotel in Downtown Atlanta!
I just love this W! It has everything you would expect of an SPG property and then some. Great modern, chic design, fun music, superb food and drinks, comfy beds and the best staff in the industry! The customer service you receive here is amazing. Everyone is super friendly and they make you feel genuinely welcomed. And did I mention that I love the pool and spa? Coming here for business is a real treat. I highly recommend this hotel - it's the *only* place to stay when you're in Downtown Atlanta!!
May 15, 2014
Rated 5 out of 5 by 2JONESBLESSED AWESOME ATTENTION!
This was my 1st Wedding Anniversary and the W did not disappoint. We were treated like Royalty a SPECICLA SHOUT OUT TO Artria Lockett I hope that I am spelling her name correctly she is AWESOME! Thanks so Much for all you did for me and my Wife...We only had one problem which was the pillow on the bed seemed soiled. But housekeeping came in and removed it other that that simply wonderful. We will certainly be back you have my service. Arthur & Courtney Jones Albany Ga.
January 13, 2014
Rated 5 out of 5 by jeykloh Genuinely friendly staff
I was greeted by all the staff from the front desk to the staff walking a guest's dog during the polar vortex, and immediately felt welcomed. More importantly, it didn't feel like the staff were welcoming as a part of their job, but rather, it was a very pleasant greeting and the few conversations I did have felt genuine and heartfelt as they asked how my trip was going. As an introvert, this was a task well done by the staff on site.
February 7, 2014
Rated 5 out of 5 by Gerri1 This hotel is well located
This hotel is well located in the downtown Atlanta area. Within walking distance to multiple restaurants, the Aquarium, and World of Coca-Cola. Meeting rooms were well equipped and meals and snacks served were excellent.
March 17, 2014
Rated 5 out of 5 by Kevin140 Great experience
We had a great experience at this hotel. The staff was great, the room was beautiful and modern, and it was very clean. The only things I may have liked a little more was maybe an extra complimentary bottle of water -- there was one bottle for two guests. Also, a coffee maker in the room would have been nice as well. Overall, those items were very minor, and we had a great experience overall at this hotel, and I would recommend it to anyone.
January 20, 2014
Rated 5 out of 5 by KB936 Excellent Customer Service During Ice Storm
My sincere thanks goes to the staff who were outstanding during the recent Ice storm in Atlanta - excellent customer service during extremely difficult times!
Room Comfort rated as "good" only because it was extremely dark.
Staff from the Front Desk, to the Lounge, to Room Service, to the Restaurant, to the Concierge and Valet all were friendly, professional, and attentive although working multiple shifts due to the storm!
January 31, 2014
Rated 5 out of 5 by JessicaG Best Birthday!
I booked the studio suite for my fiances 23rd birthday. He went to Vegas last year and unfortunately I was unable to go with him, so this birthday had to be special! We had a few issues with our room, they sent up Scion, the room stylist, to assist us. He seemed genuinely upset that the room was not the way it should be. He immediately went to his manager to make sure our needs were met. A few minutes later Allison, one of the managers, called to let me know she was very sorry about our room and how much time was wasted. She said she was going to make sure my fiances birthday would be amazing, so she upgraded us to their #1 suite in the hotel. The room was amazing!!!! We had so much more room for all of his friends to join us. He ended up having an unforgettable birthday, he even said it topped Vegas! I can't say thank you enough to the staff for everything they did for us!
January 23, 2014
Rated 3 out of 5 by Brandi0920 Extra charges
The hotel was beautiful and had friendly staff. I was excited they allowed us to check in early after our long road trip. However once I got our bill there was a $21.11 charge for the mini fridge in which we did not touch. I called and talked to someone in billing who said since we checked in early it could have been from the previous guest because it is automatic. They told m the would refund the charge. Four days later no refund!!
May 15, 2014
Rated 5 out of 5 by docriz Love the Atmosphere
very cool hotel; eclectic surroundings; love the free coffee awaiting! close to all downtown activities...loved it!
March 6, 2014
Rated 4 out of 5 by Michelle712 Overall Very Good, Quirky & Fun Atmosphere
Overall, a very good stay. The staff is friendly and responsive. A couple of negatives - the room hair dryer was missing, which I of course discovered when I was hurrying to get ready. I think this should be inventoried between guests. Also, the chain operating the blackout window drape was broken, so at midnight, when I was all ready for bed and looking forward to a rare morning that I could sleep in, I had to call for maintenance and wait for it to be fixed.
May 12, 2014
Rated 5 out of 5 by Cleopatra12 Best modern hotel with excellent service
I would highly recommend the W Hotel Atlanta Downtown. The staff is more than accommodating and even surprised my husband and I with a special treat as we were celebrating a special occasion. The corner room has an amazing view of the city with windows all around. We were able to enjoy a very quiet and romantic time together.
January 28, 2014
Rated 5 out of 5 by SeamusDad A *great* hotel in Atlanta!
Not only is this hotel perfectly located, but it is a beautiful property. We stayed in a kind of junior suite type room that had a fantastic sitting area as well as a super comfortable bed.
That said, the real treasure in this hotel is the staff. They model the "wherever, whenever" motto. I've stayed in plenty of other W's that could take a page from Atlanta's playbook!
Awesome stay - you'll love it here.
May 3, 2013
Rated 5 out of 5 by KimCanada The Hotel is Great and location is Excellent
I enjoyed my stay and the room view was awesome, the beds were so comfy and room service at 11:30pm was quick and the food very good. Would stay here again
February 20, 2014
Rated 5 out of 5 by RJS78 Renewed and Wonderful experience
I travel weekly and I always stay at W Hotels if one is available in the city. I'm usually in Atlanta at least a couple times a month and used to always stay at this location. However, I stopped staying here b/c my SPG Platinum status was barely ever recognized. I NEVER received upgraded rooms despite them seeming to be available from the reservations site. So I started staying at Midtown location.
However, I decided to stay here again because it was a little closer to the airport and I had a 6am flight. I was surprised when I checked in, the Laondi, the front desk agent actually shook my hand and welcomed me. Never in my entire time traveling has a hotel front desk agent shook my hand at check in and greeted me.
My room was also automatically upgraded to a Suite. I didn't have to ask, like I usually do. And at this hotel, I was never upgraded to a suite the one or 2 times I actually did get an upgrade. It was always just to a Fabulous.
She offered my daughter some desert for her birthday and was very hospitable.
Definitely a renewed experience from what I experienced before at this location. I will likely to start staying here again.
February 18, 2014
Rated 5 out of 5 by dbob2 great room!
the room design is especially great here. love the layout and high level of comfort.
February 22, 2014
Rated 4 out of 5 by Jeff2014 Great staff, nice rooms
My check-in was exceptional. Very friendly and accommodating. However, I did ask for a quiet room and got one right off of the elevator lobby. My room was on the side of the hotel overlooking the courtyard and leaves you looking into the office suites and vice versa…very little privacy…ask for an "outside" room looking away from the center courtyard. The pillows were very soft and I would have preferred foam.
During rush hour periods, the courtyard is jammed with people entering and leaving the underground parking garage and all the valet drivers going to dinner…definitely a design flaw of the facility…they should have had a back entrance as well.
February 26, 2014
Rated 5 out of 5 by Reed01 Great staff
From the driveway to the front desk and restaurant everyone was always smiling and went the extra mile to fix a bathroom issue, they followed up and sent me a note card, what great follow through
January 30, 2014
Rated 5 out of 5 by NickyS Amazing stay
Lots of my friends have stayed in W's but this was my first stay and the team in the Downtown W in Atlanta were brilliant. The welcome was warm, the room was great and when it comes to the W it seems it's the little things that make all the difference. The Bliss products are lovely while you notice the attention to details - for example the earphones in the gym so you can watch the TVs while you work out - plus they have apples for that fruit boost after your exercise. Nothing was too much for the team - Alan, Allison, NJ and the others - always did what they could. Travis - the courtesy car driver - was really friendly and how many hotels give you free rides up to 2 miles? Great if you don't know the city that well. Oh and also good coffee in the Living Room in the morning. The only thing I didn't manage to try was the pool. The hotel's also really near the Olympic Park and stuff like Coke and CNN. I would not hesitate in recommending this W to anyone.
November 6, 2013
Rated 5 out of 5 by HabaHank Hotel Staff
The hotel staff was extraordinary during the winter storm. They created a great customer experience and were always cheerful and upbeat.
February 4, 2014
Rated 5 out of 5 by Angie23 4th of July
This hotel is awesome. We had the perfect room to watch the fireworks. We ordered desserts from room service and enjoyed the fireworks without any crowds or heat. Terrell is a great asset to the hotel and was very helpful. Everyone was very friendly. The location is perfect to all that Atlanta has to offer. We will definitely be back.
July 9, 2012
Rated 5 out of 5 by Laura94760 Beautiful
The W Hotel in Altanta is a beautiful and luxorious hotel. I was able to relax after work and enjoy my downtime. I loved my room so much that I truly wish I could live there!
January 24, 2014
Rated 3 out of 5 by Matt74 Hit and Miss
Was underwhelmed at check-in as my Gold status was essentially ignored. No offer of upgrade or even a higher floor (even after asking), no offer of newspaper or late check-out. Was almost made to feel that I was privileged to stay there.
The rooms have some nice touches (loved the shower) though are becoming somewhat dated. The gym facilities were excellent. Most of the staff were very friendly and accommodating. The service in the lobby bar was hit and miss however, on one occasion we asked for a drinks menu and told "there wasn't one". We then ordered two drinks. The waitress poured doubles without us asking and the bill worked out to $84, not what we had planned! This could have easily been avoided with a drinks menu or a simple question by the waitress.
Dined in the BLT restaurant which was phenomenal, both the food and service. Excellent service from James in particular.
Overall an underwhelming experience. Would go back to the restaurant but not the hotel.
February 14, 2012
Rated 5 out of 5 by DanielM Amazing Hotel
Our stay was amazing. Lucky for my wife and I (with the help of Loandi), we were able to enjoy the WOW Suite for the night. The room was over the top and the service was amazing too! We will definitely be back for another visit in the future! This place rocks!
December 23, 2013
Rated 5 out of 5 by Stan59 HOtel W Downtown Atlanta
My stay was pleasant and staff were friendly.
February 2, 2014