Rated 4 out of 5 by jll888 Hotel is next to the Kowloon Station but...
The hotel is just next to the Kowloon Station which is very convenient to go to the airport, disneyland and Hong Kong Island from here. But if you plan to go to Mong Kok, Tsim Sha Tsui, it will be a quite a hassle if you take the subway train because you need walk for 10 mins to Austin Station and exchange the line at Mei Foo station. Really not advisable to take the subway, Taxi will be a better choice.
October 2, 2012
Rated 5 out of 5 by elle Best Breakfast Buffet Ever!
I travel 50% of the year for work and initially, I had been reluctant to stay at the W due to the Kowloon location. What a mistake on my part! The location is incredibly convenient, hop downstairs to the MTR line and within moments, you're in Central. The location and public transport beats finding a cab from Admiralty/Causeway Bay/Wanchai area any day! Plus all the brands and labels you want are in Elements mall.
Rooms are divine. Beds are heavenly. A great sleep especially with jet lag. I love the quirky packaging on the bathroom products!
Best Breakfast Ever! Make time for it, allow plenty of time to sample all these great treats - both indulgent and super healthy at the same time. There is so much to choose from, gorgeous displays, arrangement and presentation of the breakfast spread. Loved it!!
March 19, 2012
Rated 5 out of 5 by slingshot Unconventional....
Not the traditional hotel ambiance you expect. Very chic yet classy; just the kind of kick you need after an exhausting day. Excellent, accommodating staff. Best thing about location - in town check in, Kowloon MTR; you do not have to step out on the road while arriving or departing HK. Though not adjacent to too many shopping areas but shuttles go every 15 min to nearby areas and main Island is just a MTR ride away.
Only downside during last visit - room was not cleaned properly upon my check-in; had visible marks from guests who might have just checked out.
June 3, 2012
Rated 2 out of 5 by Eliza Bad Experience in Making Reservation
I had a great honeymoon experience in the New York W last year. Therefore, I would like to celebrate my husband's birthday at W Hong Kong. When I called theW this afternoon, for making reservation of afternoon tea, the lady helped with my reservation was not in a welcome manner. When I misunderstood her questions, she sounded inpatient and not happy for serving me. I can't believe this is the "Customer Service" that should be provided by W. I don't think my husband and I would like to spend his birthday celebration or other celebration in W Hong Kong anymore.
July 30, 2012
Rated 3 out of 5 by Ku12345 Marv. Suite /RESERVATION 281142620
3 night stay. in Fab Suite: Here some comments:
- unfriendly staff in Spa (older man, not the young one), getting angry because floor gets wet!!! This is a Spa and yes, the floor usually does get wet in a Spa with hot tab etc....
- In-room dining: Food is not on the standard of a 5*
- Blinds and curtains are not working. To have such a nice view but not able to open blinds and curtains is regrettable. Only one phone (bathroom) was working. We did inform hotel staff about these issues, however nothing was repaired.
- Excellent check-in and check-out services! Fast, efficient and friendly.
May 20, 2014
Rated 3 out of 5 by Nick41 Not the best
For a W Hotel in a world class city I think the hotel lacks quality, atmosphere and substance.
Checkin: Limited number of check in staff, no explanation offered about hotel, room, location, room preference and facilities or choice of floor or room type beyond selected room city view
Room: Bed was too soft / worn, no automatic coffee machine (unlike other hotels) and no idea how to operate the temperature of the taps in the WC basin.
Entertainment choice (movies) poor, outdated and limited.
Buffet breakfast was average quality, chaotic and no explanation offered on menu choices or service, just informed buffet was all. Perhaps too hectic?
July 7, 2014
Rated 5 out of 5 by BallDontLie Comfortable stay
Comfortable stay with easy access to shopping, airport and city
August 9, 2014
Rated 5 out of 5 by andrenacci Best hotel on the planet!
I have been travelling to HK quite frequently in the last 6 momths and I have always stayed at W Hotel - easy access from airport, good location next to Elements and overall 'feeling'. Every time I return to the hotel - I guess more impressed by the quality of service and attention to detail.
In my last stay the hotel was running at full capacity - and i was upgraded to a marvelous corner suite. W Hotel could have rejected my reservation however they really looked after me..!!
it will take A LOT to make me visit another hotel!
July 30, 2014
Rated 5 out of 5 by Larsson63 Great experience, although pricey
The hotel's location is a big positive. Elements is a great shopping centre, you are on the MTR line to HK station, and City check-in made the departure very easy. The rooms are quite small (not unusual in HK) but the extra we paid for a 'Harbour view' was not worth it as the view should have been described as 'Container Terminal view'!! That was disappointing. The breakfast is excellent, but pricey. Our rate included adults breakfast, but had to pay for kids on top even though we paid for extra bed in the room. I think if you pay for extra fold-away bed, brekafast should be free. Pool facilties are very good - kids loved it. Its the 2nd time we've stayed in W hotel and we would go back.
July 21, 2014
Rated 5 out of 5 by Michael56 W for Wow
Fab hotel, with high tech facilities.
Very impressed with the hotel and the staff.
Only downside for us was there was no complimentary breakfast or time in the lounge for spg platinum members, but we were told this was to be started in March, However, this did not benefit us as we were there February.
Apart from that, location was good, and we had a lovely stay. Definately would stay again.
February 29, 2012
Rated 5 out of 5 by ken101 Pleasent surprise
Great hotel. Great friendly staff
August 8, 2014
Rated 5 out of 5 by EC55 Fantastic Beds!
Just had a single night here over the weekend.
I would like to commend the front desk staff for their service.
Booked a Spectacular room and arrived at noon, had requested for an early check-in but I understand it was based on availability, with me having no SPG status etc, the lady at check-in told me the room was still being cleaned, but there was a Fabulous room available for cash top up.
Declined to top up but asked if I could leave my bags so I can go walk around and have some food, she sent me up to the Refresh Room for a shower to freshen up. (I'm not sure if the Refresh room is part of the spa or swimming pool? Did not try both this trip. Will definitely do so next time.)
That Refresh room was fantastic, there were nice showers, steam and sauna rooms and a jacuzzi right up against huge windows looking into Kowloon, granted it was a 'City view' but still, this was basically a bathroom on the 73rd floor so it was nice! Spent a bit longer than I expected taking a shower.
After some food at the mall nearby (30 minutes), decided to try my luck back at the front desk. The same lady saw me approach and came up to me and said that there was a problem with the original room they were cleaning up for me so they upgraded me to the Fabulous one they offered earlier. My keys were already cut and waiting at the front desk and when I made my way up, my bags were already there.
Well, the room was very good, but to be honest I probably would not pay for this upgraded view, sure it was a clear view of the harbour, just not Victoria Harbour with the Hong Kong skyline. More of a local port view and overlooks the entrance to the West harbour crossing.
That being said, the hardware was fantastic. I loved the bed, but just couldn't figure out where the pillow menu was, next time on a longer stay I'd be sure to ask for one from the Whatever/Whenever guys.
I definitely will be back.
August 10, 2014
Rated 5 out of 5 by Graham66 WOW
W HK is the best hotel in HK form service to room ties food and overall feel. It is the place to stay. From the amazing wet deck to the woo bar and the kitchen this place is amazing. Most of all what makes it is the team. Well done!
August 6, 2014
Rated 4 out of 5 by Jucy surprisingly cool hotel
amenties and facilities are interesting, handy phone is a cool feature.
August 8, 2014
Rated 5 out of 5 by Greends 5 Star Hotel & 5 Star Service
We found the W Hotel, to be a 5 star hotel but without the often 5 star 'stuffiness'. Unlike many 5 star HK hotels, the staff were always very friendly and helpful. With its position at the Airport Express Station perfect for access to the airport and all of HK - easy, comfortable, luxurious and friendly........perfect.AAA++
August 5, 2014
Rated 5 out of 5 by PartsUnknown Keep Coming Back
W Hong Kong is a home away from home. I have visited Hong Kong at least ten times over the past few years and have regularly, and eagerly, returned to W. The rooms and facilities are consistently fresh and invigorating, and appeal to colleagues, friends and my mother alike! I am regularly welcomed by staff who remember my drink or meal order, even if I haven't visited for months.
The beds are the most comfortable I have ever slept in, so much so that I am ordering one myself. The WET deck and the gym offer excellent facilities with a view of the harbour that obviously cannot be matched from properties on the Island itself. Although the food does not rate as highly as elsewhere in Hong Kong, it is perhaps one of the most competitive foodie cities in the world - but this should not dissuade would-be diners. It is often said that the mark of a fine culinary technician involves elevating the simple things - try their club sandwich (especially after a big night out!)
I have regularly been checked into my room within an hour of landing, and checking out is a breeze with friendly and helpful reception and porter staff. From time to time I have had issues with room allocations, but those have been quickly and easily remedied upon alerting hotel staff to the problem, who are always pleasant and happy to assist. Hospitality is, after all, a human endeavour, and staff do not know the issues patrons face unless and until they are informed so that the issue can be fixed.
I routinely recommend W Hong Kong to friends and colleagues who visit Hong Kong for the first time. W is not your standard, run-of-the-mill hotel. It is fun and vibrant and whimsical. For those who delight in that notion, your expectations will be readily exceeded. For those who reject the idea, the very nature of the hotel will defy your desires. I am yet, however, to encounter someone who hasn't been seduced by the thrill of W Hong Kong.
July 7, 2014
Rated 5 out of 5 by Samy "W" onderful
w rooms are always exceptional, but this Hong Kong location at the Kowloon Station made access to the airport and elsewhere a breeze. The whole connected complex was great. Breakfast at "Kitchen" was superb, as was cocktails and vibes at the WooBar at night. Great Hotel and location
December 4, 2012
Rated 2 out of 5 by jholmes too hi tech and the basic service needs attention
the hkd8000 a night suite i stayed it was not that nice. great views and very comfortable bed but the tv was so complicated it took an age to work it out. the lighting system was overcomplicated and the decor pf the sitting area looked cheap, tired and outdated. the breakfast service was poor - no salt and pepper, having asked for strong coffee i got a ridiculously weak one. noone came to help me with my bags when i arrived by taxi. it just feels you've spent too much time on silly artistic details and not enough on proper basic staff service. great spa but you can go there without being a guest!
March 27, 2014
Rated 4 out of 5 by jll888 This hotel has a great pool
The pool of W Hong Kong is one of the Hotel great facilities that you shouldn't miss out. Located at 76 floor, with the view of the infinity pool, it was just awesome. Not to mentioned enjoying the jacuzzi while look over the spectacular view of Hong Kong.
September 25, 2012
Rated 5 out of 5 by kenny949 it is a perfect hotel
room is gorgeous, great size and very clean, great bed, luxurious linens, staff were friendly and helpful, very good food, excellent service, really enjoyed our four nights stay here, I will looking forward to returning.
February 5, 2012
Rated 5 out of 5 Exceptional staff and facilities
The W Hotel in Hong Kong was an absolute delight. The facilities and service were top notch. The location was also very convenient to Hong Kong's major business districts and attractions.
November 30, 2011
Rated 5 out of 5 by vincentg88 Excellent Hotel
I love this hotel as its room is homely designed with great ocean view. The location is also excellent as it has a big shopping center with cinema, which is convenient for shopping and leisure.
I will come back to this hotel when i returned to hong kong, as the staff was excellent in taking care of us.
August 3, 2014
Rated 4 out of 5 by JKwk Amazing and Trendy Room
Still my top preference everytime I stay in HK. A bit pricey on the buffet and crowdy during the party time on the pool.
Apart from that I highly recommend.
November 13, 2011
Rated 5 out of 5 by Jackson123 Model Hotel
Great location and well connect with kowloon station
August 5, 2014
Rated 5 out of 5 by jasmine1120 Very Recommendable
Convenient Location / Great Facilities / Good service. Love to stay :))
December 5, 2013
Rated 5 out of 5 by Bryan89 Best hotel in Hong kong!
Special thanks goes to Mr. Hilderbrand, Mr. Simon and team. My stay was perfect, absolutely loved the room, the food and the pool. It is always a very positive experience whenever i stayed at the W HK, definitely the best hotel in Hong Kong! nothing is too much for the service staff!
August 2, 2014
Rated 5 out of 5 by Icam Wonderful Views and Attentive Staff
Back for the 2nd time within 2 months , and impressed with the staff attention to details... such as (i) given a high floor room with a wonderful view as my husband is an avid photographer .... and (ii) when the unavoidable situation occurred where another guest threw up in the lift we were in - there was a nice apologetic card & fruit platter sent to the room.... (iii) when I left my iphone cable in the previous visit - it was promptly sent back to me !
July 29, 2014
Rated 5 out of 5 by stevehkg Best value in HK
The best value and service you could get in HK.
January 19, 2012
Rated 5 out of 5 by Choiyc00521 Sophisticated
This hotel is for people who are likely to enjoy the recent trend. Especially for young people. I love those moods. And food at a pool bar was so delicious!
August 4, 2014
Rated 5 out of 5 by CMCJKT Excellent is the word for W HongKong Hotel
Excellent all-around from the location, the facilities, the staff!!!!
August 4, 2014