Camere e tariffe

  • Per soggiorni superiori a 90 giorni, chiamate il numero +(1) 866 539 3446.
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1 camera 1 camere , 1 adulto 1 adulti , 1 bambino 0 bambini
Rated 4.1 out of 5 by 162 reviewers.
Rated 4 out of 5 by Well located and modern The hotel is very well located, surrounded by many restaurants and shopping. Decor is a little kitch, ambiance tends to be too loud, techno music in the lobby and elevators. Excellent gym facilities. Breakfast tends to get pretty crowded. Expensive room service. June 2, 2014
Rated 4 out of 5 by Overall good experience, but service needs improvement I booked the room and applied a suite night award, and I was upgraded to marvelous suite. The room itself is spectacular, with a lovely balcony. The breakfast spread was great, better than most of W's in the US. However, service needs improvement. For example, there was no US-Chile adapter in the room, and when I called whatever/whenever line to request one, I was told they only had adapters FOR SALE, which was totally unacceptable. Also, there was no coffee in the room, and no complimentary coffee offered by the hotel either at night. Not sure if it's a W standard. May 31, 2014
Rated 3 out of 5 by Hotel and staff need improvement The lighting in the room was terrible. I heard this from other guests that were part of our group as well. We even had an extra lamp brought to the room and it didn't help. Food and beverage staff were not good. Ordered room service for 2 people twice during my stay. The first time they did not bring napkins and the second time they brought set ups for only one person even though I told them it was for 2 and 2 entrees were ordered. In the dining room, I kept having the get up to get my own coffee and the only time I saw the server was when he would come to my table multiple times to either remind me that tip was not included in the breakfast or to see if I put a tip on the bill. I have stayed at W Hotels all over the world and this was by far my worst experiences with food and beverage operations. The best part of my experience was that 1). the bed was very comfortable, 2). front desk staff was good although there was not enough of them (whenever I went to the front desk I would have to wait several minutes to be helped and 3). concierge and bellman services were very good. May 12, 2014
Rated 3 out of 5 by Disappointment Room looked sad and dark, recently had a water leak and the damages were still visible. Shower was lukewarm. The bar had 2 choices of wine by the glass (in Chile ..), the food at breakfast was average at best. On the other hand, the staff is very professional & friendly. May 9, 2014
Rated 2 out of 5 by Hotel is a big lounge. Guests are a minor detail. The hotel design is wonderful, but a few relevant problems spoiled our stay: 1. rooms are too dark and lack privacy 2. there were problems in delivering hygiene products. We had to request them every day. 3. staff were careless and not interested in serving guests. Their major interest seemed to be to keep an eye in the lounge. Sometimes they were rude and spilled coffee on guests. However, they were very efficient to aks for their tips. 4. orders took forever to reach the table, and frequently we had to order twice or more, in the hope to be attended. May 7, 2014
Rated 5 out of 5 by The room service is real good I have in room dining three times and the quality and presentation of the food was awesome. In fact big congrats to the chef patissier. The Opera cake looked perfect perhaps the biscuit gioconde a little bit dry and the mirroir too stiff but all in all was fine. April 25, 2014
Rated 4 out of 5 by Great location and options I really liked this hotel from the standpoint of the location and the options within the hotel for food and drinks. April 20, 2014
Rated 5 out of 5 by Seems like Home, but much more Hip. I stay here everytime I come to Santiago, and am always welcomed and made to feel like I'm home. Nice rooms with very comforable beds. I also always enjoy wonderful breakfasts and scene at lobby bar - the place to be in Santiago. April 14, 2014
Rated 5 out of 5 by Best hotel I ever stayed WOW! Thas the only word i can use to explain this beautiful and elegant hotel. April 8, 2014
Rated 5 out of 5 by This Hotel is in the great neighborhood This Hotel is one of the most luxury hotels in Chile and the glam of It is well known in the market. Nice hotel and very modern ambient. April 8, 2014
Rated 4 out of 5 by Parking The Hotel and room were amazing, the only but was that the room didn't include Parking when if I'm paying the price of a Suite, this should be included in the price. April 7, 2014
Rated 3 out of 5 by Needs improvement I've stayed here before and this time have noticed a drop in quality of services and facilities, compared to other similar price hotels in Santiago. March 21, 2014
Rated 5 out of 5 by Exceptional staff, unexceptional lighting! I love your team - they go the extra mile for us guests. Really exceptional. Food good; internet good, water pressure excellent. Mattress far to "fluffy"! Light switches hard to find and very few bright lights available - none in bathroom. Lift lights awful - cannot see floor numbers. March 18, 2014
Rated 2 out of 5 by Worn out Really needs refurbishing and cleaning. Rooms are very dark and also need to be refurbished. Overall worn out hotel that could be nice but really needs to be refurbished March 13, 2014
Rated 4 out of 5 by This hotel needs changes 1. The furniture in the room is several years old. 2. The rooms are dark. 3. Moreover, it takes several minutes to wait till the water gets the comfort temperature. March 10, 2014
Rated 2 out of 5 by Negtively Surprised Water: First time in a decade I have not had hot water to shower in a hotel. Wi Fi: There´s always issues with connectivity from MAC and needs actual IP address add-on. Check-out: In my previous visit in January I waited 35 minutes in line with only one clerk servicing guests. March 5, 2014
Rated 4 out of 5 by Good Experience My first stay at the hotel was in Jan 2014 and I was suprised that as a platinum guest I did not receive any sort of upgrades. I understand when the hotel is full that sometimes suites are not available, however, I expected at least an upgraded room category up from the one I had reserved. I dont want to sound pretentious but during my stay at other SPG hotels I have always been upgraded and I have to say that I have become spoiled in that sense. Thank you SPG!!!! Nayway, I metnioned this feedback on the moment of checkout and I am greatful that the hotel staff was attentive to the comments I made. When I checked in again earlier this Feb they made my second stay a completely different (positive) experience for me and upgraded me to suite!! The name of the person at the front desk was Felipe! Thank you! As a frequent business traveler this kind of perk really makes a difference. I will be staying at the W Hotel in Santiago every month, twice a month, and I am looking forward for the friendly and helpful staff! February 26, 2014
Rated 5 out of 5 by Great experience Great hotel, with friendly staff and amazing architecture. The only problem was the complexity of the elevator system. February 24, 2014
Rated 5 out of 5 by Great stay Excellent facilities and friendly, professional and attentive staff. We'll appointed rooms. Excellent food in three different restaurants. Wonderful concierge services. Proximity to metro station and many local restaurants a plus. Lovely rooftop pool with spectacular city view. February 22, 2014
Rated 5 out of 5 by Fantastic Service Although there was a bit of confusion about the duration of my stay, the hotel was quick to jump in to make sure all of my expectations were met. The wait staff was lovely and always available and accommodating. February 19, 2014
Rated 4 out of 5 by One of the better W hotels in a great location! We stayed here twice during our South American trip. Definitely one of the nicer W hotels we’ve stayed at and a great location in Santiago (Los Condes). Our room was spacious for a W, and we received a suite upgrade for our tenth anniversary – thank you! Not sure when this hotel was built or last renovated, but the room had top of the line amenities. I particularly loved the shower design. Standard W Bliss toiletries are always a delight. There is a pool on the top floor – make sure you go! The view is stunning. There’s also a great bar on the rooftop, but it didn’t seem to be open while we were there. Hotel is also very close to the metro system. It was about a 5 minute walk to the main line, and then it’s about a 15 min ride to the city centre. Very convenient! Highly recommend this hotel. I’ll stay here again. Happy travels! February 15, 2014
Rated 5 out of 5 by Great Stay I wanted to take a moment to thank you for a lovely stay at your hotel. My wife and I were in Santiago wine tasting and we had a wonderful experience, from start to finish.Haykin February 13, 2014
Rated 4 out of 5 by great weekend the staff were really kind excellent facilities comfortable room February 3, 2014
Rated 3 out of 5 by less service and quality than earlier stays shower in room 1125 is not working properly. door of shower is not closing well. no waste bin in bathroom. internet in the room was not working properly. January 26, 2014
Rated 5 out of 5 by Great and cosy design, cool yet friendly Everything was great, from the friendly reception, the staff in restaurants and bars to the facilities. Wondeful views of teh city and the Andes. The pool was really long enough to to some swimming (although very narrow ). Gym really good! January 22, 2014
Rated 5 out of 5 by Nice, relaxing experience Stayed over a week while visiting family. Pros: Great room: amazing view of the city, beautiful and comfortable room, clean, great shower and bathtub. The swimming pool area is very relaxing with fantastic views of the city Good service: All the staff by the restaurant, lounge and bar is very nice. Staff at the front desk was ok, but could be friendlier Cons: Concierge and the hotel could do a better job on providing information about the different options for tours. All questions seemed to lead to only one turistic company Seating space by the pool is limited and not all chairs have mats No alcohol is served by the pool and closes at 7 January 12, 2014
Rated 5 out of 5 by Nice recovery I had a less than positive stay earlier in the week, which was recognized and my retyrn was above expectations. Great recovery. January 12, 2014
Rated 4 out of 5 by ATTENTION TO DETAIL-LACKING This is really a new hotel within the Starwood Group.and we had great pleasure in returning for the New Year Celebrations It already is showing signs of aging. We had a most lovely suite with an amazing balcony overlooking the park. Housekeeping by day were good and out of 5 NIGHTS came to the room just TWICE for turn down service--we did not have a do not disturb sign on as it did not exist in the room. Water damage in the ceiling of the bath area from upstairs which clearly happened many months ago remains unfixed. In the restaurant in the morning--it is natural people including children drop food--no one was picking it up. When you requested a Cortado--you got a great big cup with much milk and the same went for an Expresso --a great big cup! We did not go to the bar or restaurant at night based on the BLARING AWFUL MUSIC Front desk were helpful and concierge were especially kind and helpful. With new Hotels arriving in the city --W must step up in service issues. January 7, 2014
Rated 4 out of 5 by This hotel is beautiful and is in a fabulous location. Everything about the hotel was great except the maid service. We never received turndown service and for the only full day we were there we did not receive turnup service (we left our room at 10:am and returned at 4:am). We also requested a daily newspaper which we never received. We did complain to the front desk, but apparently to the wrong person. We are Starwood Platinum members. December 24, 2013
Rated 1 out of 5 by THE worst stay in a SPG hotel We went to the W in Santiago to have a short stop over traveling further south in Chile. I stayed in a lot of SPG hotels and have never experienced such a bad service as a platinum member: Check in guy was more than unfriendly, very transactional and did not even ask if we are ok, how the day was, if he can do anything... Nobody even cared to ask if we need help with the luggage. No room upgrade nor any special room location. Wonderful room on the fifth floor: broken furniture, half open can of peanuts in the mini bar, tattered W book, not checked safe, photo copied 'welcome' note that we are not allowed to smoke, not working phone (actually the phone worked but nobody picked up!!)! Breakfast ladies more than unfriendly: no good morning, allocated our table twice so we needed to argue with the lady to get our table back after we got our food, it was a huge problem to get pancakes or omelets (because the kitchen doesn't belong to the W??)!! Complaints at the reception were noticed but nothing happened! No apology, nothing!! Late check out was granted and the lady pretty much celebrated that she gave us this great opportunity! Thank you so much! Check out was a mess as well: Internet charges were on the bill and the lady somehow was unable to understand that internet is free for platinum guest, she removed the charges with a slightly snobby comment 'that SHE could not know that'! The SPG number however was on file!. The check out process then took about 20 min. Again nobody even bothered to ask us if we need help with the luggage or directions or a taxi. Seriously, THE worst stay in a SPG hotel… P.S.: Please don't reply to this review with your SPG standard 'we will try to be better next time' as you did before on this W website! Thanks! November 28, 2013
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