Rated 5 out of 5 by Walt43 Friendliness - Hospitalitality
The W Lake Shore is an outstanding hotel. The staff was very friendly, helpful and courteous, from the front desk, to the restaurant wait staff, to the maintenance and house cleaning staff you meet in the halls. The staff made our stay extra nice and they made us feel welcome. I would highly recommend this hotel to everyone. Thank you W for your kindness.
19. November 2013
Rated 5 out of 5 by kos301 Great Staff and Stay
The hotel was great and the service was excellent.
18. November 2013
Rated 5 out of 5 by SAH1987 Great location!
Great hotel, convenient location close to Michigan Ave. Rooms were large, the hotel bar was a great spot for drinks, and we loved the views of the lake. My only complaint would be the shutters in the bathroom. This was a girls trip so was a bit awkward at times with very little privacy from the bathroom. But overall, we had a great stay!
11. November 2013
Rated 5 out of 5 by VeryGoodPointsStacey Exceptional Service and Location
The Chicago W Lakeshore is an amazing hotel and the customer service is phenomenal. Located in walking distance to Chicago's Navy Pier and the Magnificent Mile, the W is trendy and comfortable. A huge benefit for me was that the Bliss Spa is located inside the hotel. The spa is amazing and I highly recommend a visit.
I was in a corner suite and the views were breathtaking. The rooms are very comfortable, but a little out-dated. I loved the waterfall shower in the room.
I would return to the W Lakeshore again!
31. Oktober 2013
Rated 5 out of 5 by Baye OUR VIEW WAS GREAT
THE VIEW FROM OUR WAS GREAT AND THE STAFF WAS EXCELLENT. THEY PAID ATTENTION TO EVERY LITTLE DETAIL.
29. Oktober 2013
Rated 5 out of 5 by BillN You'll know you're on the lake
My 5 days at the W Lakeshore were very pleasant, in large measure the result of a Platinum Suite Night award (the first time and only time I have successfully redeemed this benefit after 4 consecutive denials in European hotels). My accommodation was spacious, endowed with a spectacular lake view, and blessedly devoid of any hallway disturbances, thanks to the extra door that separated the bedroom from that potential source of noise. Really, a second door ought to be standard in all upscale hotel rooms, whether suites or single rooms. I did not have an opportunity to sample a full meal, but a nice Platinum breakfast was served in the airy dining room. There’s the usual W hipster buzz in the public spaces, but it was fairly restrained and, as compared with the hub-bub at my meeting hotel closer to the river, the W came off as intimate. Staff was invariably friendly, to the point of making the hotel car available gratis on a stormy night when cabs had become a rare commodity. One minor negative is that the hallways are beginning to show their age, with scuffed doors and jams that appear to be on their fifth repaint job. My sense is that the facility will need a major renewal in the next year or so.
23. September 2013
Rated 5 out of 5 by Avianna Daughters Birthday Weekend !
Every year I think our W experience couldn't get any better , it does .The room was excellent, we love the lake view,. We went to celebrate our daughters 8th birthdays. The staff decorated the room with balloons & streamers , even cupcakes ! They were absolutely thrilled when they saw everything !
4. September 2013
Rated 5 out of 5 by fkas76 Marvelous
Efficient valet service, friendly front desk. room with an amazing view. Kudos
4. September 2013