Rated 2 out of 5 by DPN007 Room was not clean
I let the front desk know that the room was not ready/clean when i checked in. There were food & chocolate wrappers all over the room.
The bar tender was the least courteous and seemed to ignore us based on the amount of drinks we were having. We were invited to the WETDECK so had our share of drinks and were just lounging at the bar w/o consuming a lot of drinks. The nuts she served contain bacon - i would recommend that they remember to mention it as I am a vegetarian and it was horrible to eat it by accident.
September 11, 2014
Rated 5 out of 5 by LizzyB123 Very Mod!
Pleasantly surprised with the room - we liked it a lot.
September 8, 2014
Rated 5 out of 5 by Kat711 Great Hotel, gorgeous view
We really enjoyed the W! The room had the most amazing view of the Lake and Navy Pier! It was walking distance to pretty much everything we wanted to do. The only down side is that there are not enough lights in the room, like by the bedside. And the couch area lights never went off so the room was pretty light when we were sleeping.
September 8, 2014
Rated 3 out of 5 by alexjohnson Not W Standard
The hotel is fine. I got early check-in which was an appreciated gesture, albeit sacrificing a room upgrade. However, the hotel is pretty basic. There are no umbrellas in the room, you have to ask. I asked the doorman, who referred me to the front desk, who referred me after some searching to the doorman. It was easier just to deal with the rain. There is no coffee in the room and when I mentioned this, kudos to the hotel for putting a machine in my room. But it would not have occurred to me to ask and this idea that things are locked away somewhere unless guests asks for them is quite tacky: not all of us steal the towels. Toiletries are as expected but meager - no cotton swabs etc. You're left feeling this is really an OK 3 star hotel, maybe like the Four Points. But it's not, it's a W, and if this brand is to mean anything, it needs to be better on virtually every level to justify the price difference. No tragedy, nothing ruined - except a brand proposition and that will make me think not just about this hotel in Chicago, but any other W worldwide. That's poor hotel management, and brand management.
September 6, 2014
Rated 3 out of 5 by HiltonDiamondattheW The Brightest Hotel Room Ever
The hotel is, as expected with W, modern and edgy. The decor is lovely, the location is perfect, and the staff is friendly and responsive.
The hotel is not as clean as it could be and it would appear that details are not of concern to the management team. As example, the base boards and around the trim are dirty. Paint lines are messy, and there are open wires and long screws hanging from the wall in room 2316. Also, the glass shower door and the glass shower wall do not match up and allow flooding of the bathroom floor. Our sink also leaked onto the floor and two light bulbs in the bathroom ceiling are missing. All of those things are acceptable to me because of the special rate we paid, however, what was not acceptable - under any circumstance - at least for people who like to sleep - are the hotel room curtins that do not cover the window from the top or bottom of the window completely. The room faces east, so I would expect some light to filter through at sunrise, but the current configuration allows in an overly-abundant amount of light. One may as well sleep with the curtins open...that is about how bright the hotel room is starting at sunrise. The bright room, with ill-fitting curtins, did not allow for restful sleep.
In addition, we found the cost of parking to be extremely high - even when considering location.
Although the staff was kind, the location convenient, and the decor razor sharp...we will not be returning to the W- Lake Shore Drive if we want to sleep.
Thank you for listening.
All the best,
September 2, 2014
Rated 5 out of 5 by Professor2014 Luxury, Location, and Lots to Do at this W Hotel
The W Lakeshore is a find. Located in very close proximity to the Magnificent Mile, Navy Pier, diverse restaurants, Trader Joe's, and even a children's hospital right next to the hotel. Rooms with beautiful vistas overlook Lake Michigan nestled in a serene residential setting provides one with privacy and access at the same time. The W Lakeshore is trendy: there isa mirrored lobby, pool table and enclosed circular couches with beaded curtains that offers privacy and spectator socializing. My teen daughter loved the room service and the gym. She enjoyed the freedom of walking safely to the corner Starbucks. Adjacent is Local Root, a vegetarian bistro with live nightly entertainment. Seven-11 is across the street for groceries and toiletries--24/7. Shopping abounds for every age 2-3 blocks away.
September 2, 2014
Rated 3 out of 5 by SpagDoctor Not the best stay in Chicago
Whilst overall the Hotel is nice, I had a few issues during my stay. Whilst i have stayed in many SPG hotels I was a bit surprised at the fact they needed to authorize my credit card for 75% of the room charges for incidentals which compared to the Wesitn O'hare(I stayed in for 3 days prior to changing only charged $200 for the stay).
Then the first room I was put in, the bed had not been fully made, luckily I was able to get a new room with no issues or so I thought. Someone had left something in the bar fridge.
If I go back to Chicago I won't be staying in this hotel again
August 31, 2014
Rated 5 out of 5 by LauraP61 Clean hotel with a great location
I thought this hotel was very clean with a great location. Lots to do in Chicago. The only problem that I had was the check-in process. I booked my room over two months ago. When I arrived for check-in at 3:00 pm, I was told that the room was not ready. I waited almost three hours for my room. This didn't start me off on a good note. I also wish I had a better view.
August 25, 2014
Rated 5 out of 5 by casey24 Wonderful!
This is a very modern hotel. Food was wonderful. Staff was amazing!
August 25, 2014
Rated 2 out of 5 by dahb great location, but customer service lacking
average room. great location. charged for missing speaker in room. charged for extra night of parking and charged more than stated daily parking price. no response from hotel after repeated attempts.
August 23, 2014
Rated 1 out of 5 by jafa01 no customer service
i have stayed at this hotel a number of times but they do not pay attention to comments.
there are gym machines broken since December but they still do not fix them no matter how many comments you make
if you request green room they still enter your room
they have recently removed free weights but website claims they have free weights
if you request away from elevators or ice machines they will not pay attention to them
August 22, 2014
Rated 3 out of 5 by JRouIII A mediocre hotel wearing an out of fashion party dress
Firstly - Spiders - let me say that there were thousands of large dime and nickle sized spiders in webs outside of my window. It must be the season - but I've never seen anything like it. Literally crawling all over my window.
Secondly - Like many other W hotels these days, the W Lakeshore exists in a world of 1997 limbo. The decor is throwback fine, the rooms are small, the bathrooms are hard to navigate (no room for toiletries). The dot-com theme tries too hard for a mid-market, mid-town hotel. It's a great location - a little more class would go a long way. The staff is very nice and helpful but the facility needs a modern facelift. That said, at least the hallways are lit now as opposed to the horror show red underlighting they had 5 years ago. The white spraybombs behind the check-in counter don't scream 'hip-repurposed-innovation' to me, they scream 'painted trash' and I wonder why they are there.
Having the mini-bar take up 1/3 of the very modest counter space is ridiculous and the lack of bathroom space is frustrating. The sinks are flat-bottomed and should angle in toward the drain, but often angle toward you, which means shaving and brushing teeth create a mess.
Thirdly - I am routinely charged for things off the mini-bar counter which I NEVER eat or drink. I have zero faith in their loss prevention given everything is out in the open for housekeeping and security to indulge themselves in. It's that or it's bad book keeping. I'd like to think that, more than the hotel trying to make margin by arbitrarily charging its guests. It is a bad model either way.
If given a choice, I would choose the Westin over the W Lakeshore almost any day.
August 21, 2014
Rated 3 out of 5 by JohnV53 Chicago W - Lake Shore Drive
The W is a bit odd in that we waited for the elevator nearly every time between 8am & 9pm. The card access to select a floor in the elevator was also a conversation with the fellow travelers.
AS for location, the W was excellent for us who enjoy walking and seeing the neighborhood.
August 19, 2014
Rated 2 out of 5 by JEB57 Needs improvement
We arrived at 9:30 pm was tired from travel problems with the airlines. We checked in with No recognition of being platinum level. We checked into our room after being exhausted and went to sleep, got up in the morning to find No bathroom door, the shower leaked, no room safe, no alarm clock, overhead light was missing with wires hanging down and the phones did not work! The staff apologized and changed our room from 2416 to 1800. We asked for an upgrade and nothing was offered. The staff came back and offered a $100 dollar give card to the hotel restaurant, very much appreciated. I feel they should have refunded one nights stay! As a platinum member we expect more from our SPG network.
Sincerely John E Bade Jr
August 18, 2014
Rated 5 out of 5 by MSBhalla Great experience!
Great experience during this trip to Chicago W
August 18, 2014
Rated 2 out of 5 by toddr Late Check-IN...
Overall, this W is just OK, and our stay was not good. We arrived on a Wednesday at 4pm, and our room was not ready. We were told the crew was in the room cleaning it and it would be 45min to and hour. They apologized, offered us two free drinks at the bar, and took our number and promised to call when the room was ready. We do not drink, so we declined and let them know it would be lost on us anyway.
After over an hour, we went back to the front desk and found out they had forgotten to call us. Meanwhile, our dinner plans were basically ruined. In response, they offered us more free drinks. Clearly, alcohol is the answer!
August 18, 2014
Rated 1 out of 5 by Tomjoe Inept front desk staff
Reservation not found. Incorrect rate. 10 people in our group staying at the hotel. 7 of 10 got a better rate. Manager was totally useless in handling the situation. we did a $60,000 event there last year but this hotel is dropped from our list of approved hotels!!
August 15, 2014
Rated 5 out of 5 by mkb33 Almost perfect
My stay was almost perfect. I was there for a wedding and did not receive the welcome bag at check-in, nor did anyone else with our group. This was rectified through action of the sales manager (Rachel) and it was delivered while we were out.
August 14, 2014
Rated 5 out of 5 by Sherry29 The wonderful W
The staff is customer focused! From reservations, to house keeping the staff exceled at providing the best customer service possible. The hotel renovation was amazing. Beautiful lake front property with easy access to the best of Chicago offerings. Wouldn't stay anywhere else!
August 13, 2014
Rated 4 out of 5 by spin2323 spin
Great hotel. Young, hip & lively lobby. Hallways upstairs and rooms a little dark.
August 12, 2014
Rated 3 out of 5 by Kevin5796 Keep your bags
Great hotel and location, but don't expect much from a service standpoint. We left a bag with the bell desk and returned hours later, being told to call the number on the tag for retrieval. After 3 calls and 45 minutes, we had to go to the bell desk and search through the rooms with the staff for our bags, having then realized that they never even tried yet. For the price of this hotel, you'd expect better service.
August 11, 2014
Rated 2 out of 5 by KMan99 Noisy Hotel
Great features, however, very poor services
August 11, 2014
Rated 3 out of 5 by Dodger32 Great Location/food but has a few issues
The Hotel is located in a beautiful setting on Lakeshore Drive with excellent views of Lake Michigan. The food was very good and food staff were excellent in their service. Two negative issues: 1) We must have had a room that was under construction because we had cables and wires hanging down from the ceiling and NO bathroom door. 2) Also, we parked our car with the parking staff that greeted us upon our arrival. The charge was $62 per night. Highly excessive for Hotel guests and no mention of it upon arrival. When I inquired with the front desk staff upon check out they were less than helpful in resolving the $124 parking bill for two nights.
August 11, 2014
Rated 3 out of 5 by mk2996 Quick work trip
I stayed at the W Lakeshore for 1 night for a work trip. I checked into the hotel late and left early, so my time at the hotel was short.
I took advantage of the valet parking and both drop-off and pick-up were very timely.
I did frantically look for coffee at 5:00am when I woke up, but the rooms do not have coffee/coffee makers in them. There is free coffee in the lobby which I did not discover until check-out, but the convenience of not having to run to the lobby pre-shower and right out of bed was extremely missed.
I also was disappointed when I got to the room hoping to charge my iPad on a docking station with my USB cord, but found that they only had regular outlets and DSL ports. I really thought that for such a modern hotel (by looks and function) that the USB chargers would be available in the room, but they were not.
Lastly, the cleanliness of the room was slightly skeptical. I pulled back the curtain to the closet and noticed that the previous guest must have left notes behind on the dresser from the free pads of paper. I also found lots of hair strands inside the dresser, so I decided to leave my items in my overnight bag. I was then slightly worried about what other items were missed by the cleaning staff.
Other than those items, the room was good. The toiletry products were really nice, the couch and bed were pretty comfortable. I also had a great city view.
August 11, 2014
Rated 4 out of 5 by juldsfjsojsdjy68098efjsd Modern
Very modern contemporary hotel in the heart of Chicago! Brand new renovated rooms are very fun! The Bliss Spa was Fabulous!!!
August 11, 2014
Rated 2 out of 5 by disapointedtraveler Worst W experience
When I checked in I was not advised that I was given a room next to the elevator. My first night was sleepless and had to move the next day. The hotel management agreed to move me but in no way compensated me for my inconvenience. The room was small and cold in decor.
That same first night we went to dinner at the hotel restaurant. The dishes we ordered were so bad that we did not eat everything ordered. This explained why the restaurant was empty at dinner time. The next morning we went down to the restaurant to have breakfast. We figured that they could not mess up breakfast. We ordered Pancakes and an Omelet. The pancakes were so bad that we sent it back. The waiter offered to bring something else. So we ordered a simple egg whites and toast. The egg whites on the plate were so greasy that it was simply uneatable. My omelet was greasy too and the coffee was horrible! We left the restaurant and went down to Starbucks to get a decent cup of coffee and an oatmeal and breakfast cake. Simply said the $150 dollars I spent in the Hotel on meals was a complete waste of money.
The only good think about the property was the view of the lake.
August 8, 2014
Rated 5 out of 5 by AE80 Fantastic upgrade
After reading many reviews critical of the ongoing renovations, I was a bit nervous about staying at the hotel. But upon arrival (late Friday evening), everything appeared to be complete, and the main bar/lounge area was packed with patrons.
We were immediately offered an upgrade to their only available premium room, which happened to be a Wow suite -- and it was incredible. One of the high points of the trip.
Room service -- for both a late night dinner and an early morning breakfast -- was fast, delicious and courteous.
The suite has an unobstructed view of Lake Michigan and a -- somewhat scandalous -- shower overlooking the main living area.
Was very, very impressed overall -- so far, this is the best W we have stayed at.
August 6, 2014
Rated 5 out of 5 by Char44 Great upscale hotel in the heart of Chicago
Great lounge atmosphere from the moment you walk in. Love the location and the great service.
August 6, 2014
Rated 2 out of 5 by LC79 Attention to detail not met
With the W Hotel group you know what quality to expect. Unfortunately the W Lakeshore fell below those standards, some examples;
- I phoned 'whatever whenever' requesting non-feather pillows, after 30 minutes none had arrived, I phoned again and was advised this hadn't been put through and it would take another 15-20 minutes. given it was after 10pm I asked them to cancel.
The next morning I called again and asked for the same, when the staff came to my room they came with more feather pillows, I advised I had asked for non-feather, they said they were not told this and had to come back again.
- The room overall was ok, but lacked the quality I expect - the sheets on the bed were torn in places, the bathroom was a little tired with mold on the tile grouting
- The pool was disappointing as well - I would have expected something a little more refined
August 5, 2014
Rated 4 out of 5 by balbri Hotel renovation
We loved the updated decor in the rooms as well as the lobby. My only concern is the workout facilities have not been upgraded, and the free weights were taken out. Overall a great experience as usual !
August 5, 2014