Rated 5 out of 5 by JesusSaves Very Good
Nice staff make the difference
July 31, 2014
Rated 3 out of 5 by JRouIII A mediocre hotel wearing an out of fashion party dress
Firstly - Spiders - let me say that there were thousands of large dime and nickle sized spiders in webs outside of my window. It must be the season - but I've never seen anything like it. Literally crawling all over my window.
Secondly - Like many other W hotels these days, the W Lakeshore exists in a world of 1997 limbo. The decor is throwback fine, the rooms are small, the bathrooms are hard to navigate (no room for toiletries). The dot-com theme tries too hard for a mid-market, mid-town hotel. It's a great location - a little more class would go a long way. The staff is very nice and helpful but the facility needs a modern facelift. That said, at least the hallways are lit now as opposed to the horror show red underlighting they had 5 years ago. The white spraybombs behind the check-in counter don't scream 'hip-repurposed-innovation' to me, they scream 'painted trash' and I wonder why they are there.
Having the mini-bar take up 1/3 of the very modest counter space is ridiculous and the lack of bathroom space is frustrating. The sinks are flat-bottomed and should angle in toward the drain, but often angle toward you, which means shaving and brushing teeth create a mess.
Thirdly - I am routinely charged for things off the mini-bar counter which I NEVER eat or drink. I have zero faith in their loss prevention given everything is out in the open for housekeeping and security to indulge themselves in. It's that or it's bad book keeping. I'd like to think that, more than the hotel trying to make margin by arbitrarily charging its guests. It is a bad model either way.
If given a choice, I would choose the Westin over the W Lakeshore almost any day.
August 21, 2014
Rated 4 out of 5 by NNMM HD
Surprised a high-end hotel like the W in a major city like Chicago doesn't offer HD TV channels.
November 21, 2014
Rated 2 out of 5 by aec1 disappointed
The staff was less than helpful when we arrived. Our bags were promised to be brought to our room within 10 minutes. After 2 hours and several phone calls we went down to get them ourselves. We requested early check-in, and were told that we were first in line for the next room (old we would have a room shortly). Did not happen. All in all it was not what I expected. I will not stay at the W in Chicago again.
November 4, 2014
Rated 5 out of 5 by Mikim Beautiful hotel
We were in Chicago for a wedding. The room was beautiful and the staff was attentive. I would book there again.
November 10, 2014
Rated 2 out of 5 by gill79 Feedback
Treat platinum members like normal guest , felt like I am not invited,
Room was not prepared for platinum member
No welcome drink, chocolate or fruits, not even a welcome note. - Try any ASIA hotel and see the difference
Front desk Behavior was rude, ignorant specially the guy stands at SPG counter during night.
No Help was provided even I was traveling with an infant.
TV was not working, Fixed it myself but it was losing signals very often
Fridge was locked and there were no drinks in the fridge
No Slipper were provided..
Standard room even after paying 340 USD
No complimentary Breakfast for platinum member :(:(
NO vertical shower, only overhead shower
Asked for bucket twice but never got it
Room service was really bad, Got all my meals after 1 hours
Asked for boiled potato for my kid, got it after 1 hour 15 mins.
October 23, 2014
Rated 5 out of 5 by AE80 Fantastic upgrade
After reading many reviews critical of the ongoing renovations, I was a bit nervous about staying at the hotel. But upon arrival (late Friday evening), everything appeared to be complete, and the main bar/lounge area was packed with patrons.
We were immediately offered an upgrade to their only available premium room, which happened to be a Wow suite -- and it was incredible. One of the high points of the trip.
Room service -- for both a late night dinner and an early morning breakfast -- was fast, delicious and courteous.
The suite has an unobstructed view of Lake Michigan and a -- somewhat scandalous -- shower overlooking the main living area.
Was very, very impressed overall -- so far, this is the best W we have stayed at.
August 6, 2014
Rated 5 out of 5 by 10ECgirl Fabulous Stay!
Can't say enough about how impressed we were with this hotel! We enjoyed a stay-cation in Chicago and it was a nice surprise to receive an upgraded room and when we mentioned we were celebrating our anniversary the staff sent champagne and goodies to our room - we were floored! The little things really do make a difference. The staff was incredibly friendly and accommodating and the recent renovations were lovely. The rooms are large and comfortable, with very modern, impressive decor. As for dining at Current, I'd say skip dinner but brunch is a must!
August 4, 2014
Rated 3 out of 5 by jillysp Loud
The hotel itself looks cool and lives up to the W style factor. Beautiful view of Lake Michigan, but hard to focus on how nice that was when the hotel around me was incredibly loud and not very restful.
To review a few of the services / facilities I used during my trip:
-- Check in was efficient and helpful. Very sweet front desk staff.
-- The gym facilities are decent for getting your sweat on - machines are mid-range, so don't expect a ton, but they get the job done and the complimentary magazines are great. Just be forewarned that the gym looks out over the lounge/restaurant with what I presume are one-way windows. (Dear God, I hope they're one-way.)
-- Pool area is nice with lovely furniture.
-- Bar area is well furnished and comfortable!
August 4, 2014
Rated 5 out of 5 by Professor2014 Luxury, Location, and Lots to Do at this W Hotel
The W Lakeshore is a find. Located in very close proximity to the Magnificent Mile, Navy Pier, diverse restaurants, Trader Joe's, and even a children's hospital right next to the hotel. Rooms with beautiful vistas overlook Lake Michigan nestled in a serene residential setting provides one with privacy and access at the same time. The W Lakeshore is trendy: there isa mirrored lobby, pool table and enclosed circular couches with beaded curtains that offers privacy and spectator socializing. My teen daughter loved the room service and the gym. She enjoyed the freedom of walking safely to the corner Starbucks. Adjacent is Local Root, a vegetarian bistro with live nightly entertainment. Seven-11 is across the street for groceries and toiletries--24/7. Shopping abounds for every age 2-3 blocks away.
September 2, 2014
Rated 3 out of 5 by Alfred44 Cost to benfit
For the cost of this room I expected much more. Curtains on the closet, I was not impressed. The bathtub had chips in the enamel, the toilet seat was loose, a large window on the bathroom wall. When the light went on in the bathroom the light shown into the sleeping area.
The staff members that I dealt with were great.
October 6, 2014
Rated 3 out of 5 by MrGA not at a W level
The front desk staff were VERY VERY BUSY and hotel was not prepare to checkin all the people in line. There was a big conference in town (same conference I was arriving to attend) So this may explain why the hotel was so busy.
When I arrived (around 1 pm) they told me to come back at 3 pm and that my room will be ready by 3pm for sure. I came back 3 :30 and there was no room. I had to leave for a meeting (I was unable to shower and dress up for an important meeting) and I was told once I arrived my bags will be in the room. When I arrived to the room, only one of the bags made it. I use StarHot rate frequently since my sister works for starwood for more then 10 years!. This time was 290 dls per night. I always ask if I can get the starhot food discount and sometimes I get it and sometimes I dont. And when I dont get it I never complain.This time the front desk gave it to me, I used it saturday and sunday and Monday I was told it was a mistake and they took it away. I didnt complain, but when I was at the restaurant the same person that served me before recognized me and told me he will give me the discount. I told him the front desk say there was a problem and he said not worry. Then the manager of the restaurant came and told me that it was impossible. Anyway, in general I had a good weekend. Rest well at night and that is the most imporant for me. But overall, the lobby of the hotel is very nice, but the halls of my floor and the room were not super clean, furniture was damage, etc. Not for a W Hotel leve.
South Beach W, For Lauderadale W, Santiago W and Mexico City W are much better.
October 22, 2014
Rated 5 out of 5 by Ed90266 Great Place to stay in Chicago
I gave this hotel 5 stars in every category, but my most favorite thing about it was our experience with the concierge. Over the years I have had countless interactions with concierge staff, but no one can come close to the experience we had with Lois. We have visited Chicago many times since our daughter lives there, but she made this trip truly memorable. We will return just to see her.
September 22, 2014
Rated 3 out of 5 by ABSF Bad room service experience
My room was nice, but I had a horrible experience with the room service. I was starving and ordered dinner. Over an hour later, my food hadn't arrived so I called to check. I was put on hold for over 5 minutes, never with a check in or apology for being put on hold for so long. I hung up and called back in. After being put on hold again, I was told that my food would be arriving soon. It took an hour and a half for my food to arrive and there was never a single apology for the wait or the unresponsiveness.
July 24, 2014
Rated 4 out of 5 by SeptGuest33 Great experience
This hotel was very clean and everything looked newly refreshed. The staff was very helpful. Loved the free morning coffee, paper and wi-fi in the lobby along with the rockers outside. Location is great. Everyone touts the lake view rooms, but coming from Florida, I throughly enjoyed my city view from the 27th floor.
September 17, 2014
Rated 1 out of 5 by jafa01 no customer service
i have stayed at this hotel a number of times but they do not pay attention to comments.
there are gym machines broken since December but they still do not fix them no matter how many comments you make
if you request green room they still enter your room
they have recently removed free weights but website claims they have free weights
if you request away from elevators or ice machines they will not pay attention to them
August 22, 2014
Rated 4 out of 5 by mmon Good experience
We receive a bottle of champagne (which we expected) but had the wrong card on it.......
Also, We would have preferred a little more bathroom noise privacy via a door that was sealed.
September 22, 2014
Rated 4 out of 5 by Southsider Love the new concept, but bathrooms need walls
My wife and I enjoyed spending the night to celebrate my birthday. I really enjoy the Modern Contemp. design. The rooms are beautiful and comfortable. However, the modern design included a glass panel to separate the bathroom, with a sliding door. This means you cast a shadow when using the room. Not to mention a lack of sound proofing with a door that does not close tightly. Just made some things uncomfortable.
July 29, 2014
Rated 3 out of 5 by CARESHARE Not ready for prime time
Did not know that this W was under construction at the time of my booking to otherwise I would have chose the other W or continue my stay elsewhere.
I really like the W brand and was disappointed in the pool (claustrophobic) and the patio with bar not a welcoming environment w/ the broken DOOR that SLAMMED so loud. I was there 5 days and that door was never fixed. Not a relaxing area at all. I did expect more and that is why I chose it. Hallways were crammed with the construction stuff. We requested to move from our first room as it smelled of cleaning agents, there was just something wrong and it turn our stomach...this became an issue, but we persevered, even with the Hotel training the staff...for what I do not know. But we did get a new room. View was Great.
If I had to choose to stay in Chicago again, I will make sure the Hotel is up to the standard of the price that is charged.
July 27, 2014
Rated 5 out of 5 by prospect1 A+ treatment
The hotel was amazing and the staff couldn't be more helpful.
I would definitely stay there again.
September 16, 2014
Rated 5 out of 5 by Chuckle A travellers' delight
The "W" is the place to stay. Especially delightful were the staff, specifically, Sasha Vargeas, the hosted Dina.
September 14, 2014
Rated 3 out of 5 by alexjohnson Not W Standard
The hotel is fine. I got early check-in which was an appreciated gesture, albeit sacrificing a room upgrade. However, the hotel is pretty basic. There are no umbrellas in the room, you have to ask. I asked the doorman, who referred me to the front desk, who referred me after some searching to the doorman. It was easier just to deal with the rain. There is no coffee in the room and when I mentioned this, kudos to the hotel for putting a machine in my room. But it would not have occurred to me to ask and this idea that things are locked away somewhere unless guests asks for them is quite tacky: not all of us steal the towels. Toiletries are as expected but meager - no cotton swabs etc. You're left feeling this is really an OK 3 star hotel, maybe like the Four Points. But it's not, it's a W, and if this brand is to mean anything, it needs to be better on virtually every level to justify the price difference. No tragedy, nothing ruined - except a brand proposition and that will make me think not just about this hotel in Chicago, but any other W worldwide. That's poor hotel management, and brand management.
September 6, 2014
Rated 3 out of 5 by JohnV53 Chicago W - Lake Shore Drive
The W is a bit odd in that we waited for the elevator nearly every time between 8am & 9pm. The card access to select a floor in the elevator was also a conversation with the fellow travelers.
AS for location, the W was excellent for us who enjoy walking and seeing the neighborhood.
August 19, 2014
Rated 5 out of 5 by Sherry29 The wonderful W
The staff is customer focused! From reservations, to house keeping the staff exceled at providing the best customer service possible. The hotel renovation was amazing. Beautiful lake front property with easy access to the best of Chicago offerings. Wouldn't stay anywhere else!
August 13, 2014
Rated 2 out of 5 by dahb great location, but customer service lacking
average room. great location. charged for missing speaker in room. charged for extra night of parking and charged more than stated daily parking price. no response from hotel after repeated attempts.
August 23, 2014
Rated 4 out of 5 by Poodle68 Great Visit Great Hotel
I stayed here for a conference I had at the Navy Pier area for two days! Although others complained of problems, my mom and I had a good stay! The staff was helpful and friendly! However, the restaurant is pitiful! The food is not good, it's overpriced and they have strange selections!
July 31, 2014
Rated 4 out of 5 by TravelerFromLA Fun, hip hotel
A great place to stay. Design and decor are what really stand about a out the recently remodeled W Lakeshore. Definitely has a fun hip vibe. My only complaints are a really stiff bed and a very bad service experience in the lobby restaurant.
August 3, 2014
Rated 5 out of 5 by casey24 Wonderful!
This is a very modern hotel. Food was wonderful. Staff was amazing!
August 25, 2014
Rated 4 out of 5 by balbri Hotel renovation
We loved the updated decor in the rooms as well as the lobby. My only concern is the workout facilities have not been upgraded, and the free weights were taken out. Overall a great experience as usual !
August 5, 2014
Rated 4 out of 5 by juldsfjsojsdjy68098efjsd Modern
Very modern contemporary hotel in the heart of Chicago! Brand new renovated rooms are very fun! The Bliss Spa was Fabulous!!!
August 11, 2014