Rated 4 out of 5 by juldsfjsojsdjy68098efjsd Modern
Very modern contemporary hotel in the heart of Chicago! Brand new renovated rooms are very fun! The Bliss Spa was Fabulous!!!
August 11, 2014
Rated 3 out of 5 by mk2996 Quick work trip
I stayed at the W Lakeshore for 1 night for a work trip. I checked into the hotel late and left early, so my time at the hotel was short.
I took advantage of the valet parking and both drop-off and pick-up were very timely.
I did frantically look for coffee at 5:00am when I woke up, but the rooms do not have coffee/coffee makers in them. There is free coffee in the lobby which I did not discover until check-out, but the convenience of not having to run to the lobby pre-shower and right out of bed was extremely missed.
I also was disappointed when I got to the room hoping to charge my iPad on a docking station with my USB cord, but found that they only had regular outlets and DSL ports. I really thought that for such a modern hotel (by looks and function) that the USB chargers would be available in the room, but they were not.
Lastly, the cleanliness of the room was slightly skeptical. I pulled back the curtain to the closet and noticed that the previous guest must have left notes behind on the dresser from the free pads of paper. I also found lots of hair strands inside the dresser, so I decided to leave my items in my overnight bag. I was then slightly worried about what other items were missed by the cleaning staff.
Other than those items, the room was good. The toiletry products were really nice, the couch and bed were pretty comfortable. I also had a great city view.
August 11, 2014
Rated 5 out of 5 by Char44 Great upscale hotel in the heart of Chicago
Great lounge atmosphere from the moment you walk in. Love the location and the great service.
August 6, 2014
Rated 4 out of 5 by balbri Hotel renovation
We loved the updated decor in the rooms as well as the lobby. My only concern is the workout facilities have not been upgraded, and the free weights were taken out. Overall a great experience as usual !
August 5, 2014
Rated 4 out of 5 by TravelerFromLA Fun, hip hotel
A great place to stay. Design and decor are what really stand about a out the recently remodeled W Lakeshore. Definitely has a fun hip vibe. My only complaints are a really stiff bed and a very bad service experience in the lobby restaurant.
August 3, 2014
Rated 5 out of 5 by Cathy58 Excellent hotel
Great staff. Great hotel!! Exceeded my expectations.
August 4, 2014
Rated 4 out of 5 by Southsider Love the new concept, but bathrooms need walls
My wife and I enjoyed spending the night to celebrate my birthday. I really enjoy the Modern Contemp. design. The rooms are beautiful and comfortable. However, the modern design included a glass panel to separate the bathroom, with a sliding door. This means you cast a shadow when using the room. Not to mention a lack of sound proofing with a door that does not close tightly. Just made some things uncomfortable.
July 29, 2014
Rated 3 out of 5 by ABSF Bad room service experience
My room was nice, but I had a horrible experience with the room service. I was starving and ordered dinner. Over an hour later, my food hadn't arrived so I called to check. I was put on hold for over 5 minutes, never with a check in or apology for being put on hold for so long. I hung up and called back in. After being put on hold again, I was told that my food would be arriving soon. It took an hour and a half for my food to arrive and there was never a single apology for the wait or the unresponsiveness.
July 24, 2014
Rated 4 out of 5 by Poodle68 Great Visit Great Hotel
I stayed here for a conference I had at the Navy Pier area for two days! Although others complained of problems, my mom and I had a good stay! The staff was helpful and friendly! However, the restaurant is pitiful! The food is not good, it's overpriced and they have strange selections!
July 31, 2014
Rated 3 out of 5 by CARESHARE Not ready for prime time
Did not know that this W was under construction at the time of my booking to otherwise I would have chose the other W or continue my stay elsewhere.
I really like the W brand and was disappointed in the pool (claustrophobic) and the patio with bar not a welcoming environment w/ the broken DOOR that SLAMMED so loud. I was there 5 days and that door was never fixed. Not a relaxing area at all. I did expect more and that is why I chose it. Hallways were crammed with the construction stuff. We requested to move from our first room as it smelled of cleaning agents, there was just something wrong and it turn our stomach...this became an issue, but we persevered, even with the Hotel training the staff...for what I do not know. But we did get a new room. View was Great.
If I had to choose to stay in Chicago again, I will make sure the Hotel is up to the standard of the price that is charged.
July 27, 2014
Rated 5 out of 5 by FirstTimeInChicago Great Location
Great location on Lake Michigan, close to area attractions / restaurants / bars. Will be better when renovations are complete (e.g., mini bars are installed, Munchie boxes are available, etc.)
July 28, 2014
Rated 4 out of 5 by Frances56 The hotel was ok
Very loud when you walked in from the music and the bar is right next to were you register for your room.
With all the noise it is hard to hear the lady or gentlemen who is checking you in.
July 26, 2014
Rated 5 out of 5 by tme123 Fantastic Hotel
Fantastic hotel. Great workout room but could use a couple of more elipticals and treadmills. Food was excellent.
July 26, 2014
Rated 5 out of 5 by Twinsmommy93 Outstanding Stay
Amazing staff, incredible accommodations! Can't wait to go back!
July 26, 2014