Rated 5 out of 5 by jmac2 Friendly staff
Thanks to the amazing recommendations by Chief Concierge, Danny Alford, I experienced amazing food and music at local establishments I'd have never found on my own.
Also, the bartender, Brittany, was very friendly and helpful in getting just the right refreshment after a long day of community service.
October 28, 2013
Rated 1 out of 5 by NoWNO Nice lobby Terrible guest rooms
Our room smelled like mildew, the carpet was dirty, brown, torn and damp. The bed linens were stained. I called the front desk to ask for an acceptable room. We were shown 3 rooms that were in the same or whose condition. One room had ripped upholstery with the filling exposed. We asked for assistance moving to a nearby w hotel but management was uninterested in helping us. We were refunded our money after midnight. Luckily we had a car. If not we would have been on the streets of New Orleans with luggage and without a hotel room. We finally checked into an acceptable competing hotel at 3am. I contacted W corporate office but have not received an official response in over 1 week. The W hotel used to be my go to hotel. I did not know that they had this type of property. Now I am very reluctant to book a W hotel in an unfamiliar location.
December 5, 2013
Rated 4 out of 5 by fromVB nice stay
I was in town for a conference - which was held at a close by hotel. I chose the W because it was cheaper than the conference rate. The room was nice. The housekeeping could have been better - they never emptied the ice bucket. And the rest was just ok. Overall, I would stay here again.
February 8, 2014
Rated 3 out of 5 by Barbara57 Hotel needs to freshen up
Hotel needs to stop trying to be so New York! It's too dark in the lobby areas - maybe not New York, but vampires?. I know you could not even read a newspaper if you had to. Black furniture and charcoal walls in rooms is just too much. But maybe the darkness is trying to hide some of the shabbiness of the furniture. Room could have been cleaned more thoroughly before arrival. Get rid of the velvet chairs and chaises! These are downright gross. And, the cloying air deodorizer in the elevator area was sickening and too strong. Again, what are you trying to hide.
Staff was very nice.
August 19, 2013
Rated 1 out of 5 by lupini Not the NOLA experience we hoped for.
The check in was smooth and clerks were nice. The room was small! 3 people with 4 suitcases + carry ons for 5 days with no chairs, no dresser drawers no where to move around, a tiny closet...it just doesn't work guys!! It seemed like a by the hour rental!! The bathroom was less than desirable! The tub was dirty...get some Comet brand soap/scum cleaner...it works!!....The shelf that was under the sink was dusty...we really should have written a date in it!! We had to walk quite a distance to change hotels.
November 8, 2013
Rated 4 out of 5 by Midnight great for younger crowd
it's okay for younger crowd - very noisy on week-end nights in lobby area whish is where they have the bar. restaurant is only open for breakfast and lunch, not dinner. rooms are on small side but nice. could use better cleaning staff - had q-tip on carpet from prior quest. only there for 1 night - bellmen very friendly and acommating.
November 25, 2013
Rated 5 out of 5 by Chloe09 Great workout facility
Hotel had great workout facility
July 19, 2013
Rated 5 out of 5 by TimStep Terrific Beds
The hotel was excellent. I was visiting New Orleans for a book signing and author event. The staff was superb and gave exceptional recommendations for food and bars.
February 4, 2014
Rated 2 out of 5 by HungryKeith W New Orleans
The rooms at this hotel are in desperate need of an update. They are small, oddly shaped, worn, and it shows. There is a plumbing problem as well. The pipes make noise all night, shower drains clog, but the shower pressure is excellent! The bathroom was dirty, the toilet was not flushed when I checked in, there was hair in the shower which was not mine, toilet seat would not stay up cosmetic mirror was filthy. You would think that the housekeeping staff would notice these things when they are cleaning the rooms and get them fixed. The other staff is excellent and tried to fix everything. This hotel is not worth 10,000 points a night.
September 30, 2013
Rated 3 out of 5 by Barnes Poor Room Design
I was not impressed with the rooms at the W Hotel in New Orleans. The bathroom is poorly designed in that there is no floor barrier between the shower and the rest of the bathroom so the entire floor gets wet as water drains across it. Also the shower head is only 5'6" or so off the ground, requiring most to duck to get under it. Also the closet is split into a lower and upper area, with the lower to be used for hanging clothes. Unfortunately the bar isn't far enough off the ground to prevent some items from touching the ground and getting wrinkled. Finally, the carpet was pretty wore out, as well as the furniture.
The common areas were nice, and the bed was as comfortable as you would expect from a W hotel. However, I would avoid this hotel and recommend staying at one of the other premium hotels in the local area.
October 4, 2013
Rated 3 out of 5 by Notbestrate Expecting the best available rate, NOT TRUE
I booked my room thru a Wedding party booking, expecting the best available rate. NOT TRUE. By using AAA, I was able to aquire a 30% additional discount and was given a $25 food credit too. I was also billed for several mini bar items which i never touched. Plus, questions I asked at the front desk could not be answered. A check out kiosk or telephone check out would have given me more information about my bill than the front desk staff that has no authority or billing knowledge.
September 16, 2013
Rated 2 out of 5 by HungryKeith Hungrykeith
An update to my previous review: The positive points about this hotel are:
the small clean swimming pool,
the gym on the pool level is a good size,
the concierge service is friendly and knowledgeable, the car valets are fast and helpful,
the lobby is big with ample seating and two bars,
the location is just a few blocks from the French Quarter, about a 5 minute walk to all of the action.
If the rooms were refreshed this would be a great place to stay.
October 1, 2013
Rated 2 out of 5 by normalperson dirty and not awesome
hotel is disappointing. Bathroom in particular was gross - shower drain did not drain fully, so you had to stand in pool of water. black mold marks on bathroom grout. water marks on walls and beat up molding. Also, other guests were crazy loud - drunk people running up and down hall and banging on doors at 5am woke my girlfriend and me out of bed, then we spend from 5am-6am calling security twice to come up and do something. they weren't the least bit sympathetic.
disappointing - i used points that i saved and was using for something special. this hotel was a let down.
January 21, 2014
Rated 2 out of 5 by BG1955 Concerns
Much equipment not working in workout room
November 18, 2013
Rated 3 out of 5 by rrby No service
When I checked in I was offered a "greener alternative" wherby my room would not be serviced. Although I was told there would be no service I assumed that was towels and sheets. It actually meant nothing at all. No toilet paper, shampoo, soap, coffee, no one came to the room at all. I relaize I could have called for anyting I needed but that is not a luxury experience.
I did recieve 1000 Star Points for choosing this option
Room also difficult to control temp and noisy
January 28, 2014
Rated 5 out of 5 by Jaybo Great Hotel
Nice hotel, near everything, but doesn't have the loud noise of being on Bourbon Street.
February 3, 2014
Rated 4 out of 5 by atom66 the staff was helpful, courteous and friendly
room was nice but I had expected a starwwod hotel room to be larger
October 21, 2013
Rated 4 out of 5 by Jeff78 1st New Orleans Trip
This was my first trip to New Orleans in over 20 years and the first time staying in a W hotel. The W on Poydras was great. Very friendly and attentive staff and very willing to help with any and all questions/requests that I had during this stay. Room was very comfortable and relaxing and I had a great view of the river from my King Cool Corner room. Easy access to the French Quarter and the River Walk. Could stand a little improvement on the TV reception with certain channels but it wasn't a big deal. Overall, I would highly recommend this W hotel to anyone that is looking for a great place to stay while in New Orleans.
December 4, 2012
Rated 2 out of 5 by Mary88 Disappointed :(
My room was very dirty, even after the cleaning staff came each day I would have to call and ask them to change sheets again. They didnt pick anything up and I felt uncomfortable and unclean in my room.
October 3, 2013
Rated 3 out of 5 by CJOliver Valet Parking a Nightmare
Unfortunately this property needs some serious improvements. The carpet in the room was so badly soiled that there was a visible color difference in the perimeter of the room and the usable area.
The front desk staff was very responsive and gets very high marks for customer service.
However the valet parking should be shut down! I called for my vehicle and was told 10-15 minutes. When I arrived to retrieve the vehicle 15 minutes later it had not arrived. 30 minutes later I had to take a taxi to my meeting that I was now late for. The next morning for check out I called shortly after 5am, there was no traffic on the streets. Again I was told 10-15 minutes. When I arrived to retrieve the vehicle 15 minutes later no vehicle. The attendant called and was told they had just located the vehicle. They bring my vehicle 10 minutes later. This delay could have caused me to miss my flight. While the first night's parking was credited I was still charged for the second night but the service didn't improve even though it was the least busy time of the day. Maybe they should offer shuttle service because valet service is a nightmare!
October 4, 2013
Rated 4 out of 5 by Cedja Better choices
Everything was great except the mold in the corner of our shower. Also , some of the attendants at the door were less than attentive.
January 29, 2014
Rated 5 out of 5 by PG247 W & New Orleans: Awesome!
Great hotel, location, city, food, staff, experience. Thumbs up!
October 2, 2013
Rated 5 out of 5 by laura2458 Great location, easy access
Hotel has an excellent location: a few blocks from the French Quarter, across the street from the casino, and one block from Riverside and trolley.
The service is spectacular and the staff is very friendly and accommodating.
The bathrooms are a little crammed and old, but the room as a whole was clean and comfortable.
May 2, 2013
Rated 5 out of 5 by Trinagirl35 The W New Orleans is the place to be!
I've been to New Orleans over five times and never stayed at the W until last week. What a hidden gem! The hotel staff is very polite and friendly. The customer service was the best. The food was delicious in Zoe. We ate there for breakfast. The hotel room was comfty and clean. The hotel security was awesome too made me feel real comfortable staying there. The acura experience was real nice too. I never expected it and we took well advantage of it! Most of all -- it was the customer service and atmosphere of the hotel that was the winner for me. I would highly recommend this hotel!
July 24, 2013
Rated 3 out of 5 by JKlovesNOLA Good Location, Great Staff, Unsatisfactory Room Features
We were greeted by wonderful staff at the W and checked in without any problems. We started having difficulties after the first night.  every time we finished showering, the shower head would keep running with water for several minutes, stop, then re-run.  the toilet overflowed and flooded half of the room. The staff checked us into another room and I noticed that the new room's carpet also had many stains on it (as if there had been another bathroom flooding issue).  only the audio worked on the TV in the second room, but no images. Overall, I liked the hotel's location and the staff members' excellent service, but the plumbing, carpet, and TV need attention.
December 26, 2013
Rated 2 out of 5 by whitertth recent stay
had three rooms at the hotel. Hotel is the most dated W hotel I have ever stayed at. Lobby looks great, rooms awful. I stayed in a WOW suite and WOW should mean, WOW how old and decrepit the rooms look. From the fixtures in the bathroom, to the power strips this property needs an overhaul. One of our rooms had an air conditioning issue the entire stay. There is no way , someone from Starwood could tour this property and have it hold a candle to ANY other.This hotel needs to close for 6 months and RENOVATE!!!!
November 4, 2013
Rated 3 out of 5 by frumpy Eh
- took 20+ minutes to leave car with valet the first night
- temp was never right - seemed like central heat with in-room ac?
- loud door slams
- other guests room service remained in hallway for extended periods of time
January 22, 2014
Rated 5 out of 5 by bcomeaux Weekend Get-Away
From our first steps out of the car - the staff were attentive and I felt like they wanted to assist in any way possible. Run in front of us to grab the front door. FIRST IMPRESSIONS were - WOW . .then I get to front dest . . He made us feel like we were family. Upgraded us to a suite - we are locals but get away once a month for just "us" time and made did this hotel come through. Can't wait to go back!! TIP TO OTHER TRAVELERS: Be nice to hotel employees and you;d be amazed what they will do for you!!!!
January 13, 2014
Rated 5 out of 5 by SM130 Staff
Staff is extremely friendly.
January 24, 2014
Rated 5 out of 5 by SMARTMF The perfect location
This hotel is right in the heart of the action. Steps from the famous Mother's restaurant and directly across the street from the casino. The staff here is very accommodating, including Elsie who provided exceptional customer service. For girlfriend getaways and even the Essence Festival you will definitely feel safe staying at this hotel.
November 5, 2013