Rated 5 out of 5 by seelark Beautiful Resort with High Quality Service
My husband and I stayed at this resort for our first wedding anniversary. First of all, the room was OUTSTANDING, the design and scenery breathtaking, the staff cordial and attentive (everyone from waitstaff to security guards), and the guest services management made it a point to introduce themselves and talk with the guests.
All this exceeded our high expectations. Then, we had an unfortunate scooter accident on the island (not related to the hotel, just out on our own sightseeing). Getting injured in a foreign country is scary, not knowing who to consult, we called the hotel. The hotel guest managers met us at the hospital and overall just helped us stay calm and supported us throughout the ordeal. This was more than I ever expected from a resort and we remain so grateful for the concern and care from the staff. The resort itself is beautiful but the people there make the experience unique. Big thanks to Nick, Gene, Tom, and Robert - you will be forever in our hearts! We hope to come back again.
July 31, 2013
Rated 5 out of 5 by vrtj Perfect Getaway
The breakfast was awesome. Love the milk and yogurt.
The service was lovely too. One of the staff found the rubber hot bottle for my friend, who suffered stomach cramp. The food at the western restaurant was just ok.
The woobar was breathtaking!
September 11, 2012
Rated 5 out of 5 by PC2014 whatever, whenever & whereever are prefect service.
Every staff is porfessionl to our need. We always found smiling from their faces that brought us positive energy.
This hotel was really a paradise for relaxation & happiness.
February 7, 2014
Rated 5 out of 5 by Caleb40 beautiful sea view
the sea view is beautiful, fantastic.
Comfortable room, spacious, colorful and cheerful.
very interesting surprises with special treats provided here and there. .
Hotel staffs are mostly helpful..
May 20, 2013
Rated 4 out of 5 by MsExpat Great Hideaway
A real hide away get away for a quiet break away. Although sometimes it was too quiet so struggled from time to time for atmosphere. Not like the usual W hotels around the world.
November 14, 2013
Rated 5 out of 5 by nick11 Amazing W retreat Koh Samui
It was one of the memorable vacation. Ralaxing all over the property with amazing staff, food, spa and ambiance. Anyone who needs to rejuvinate , go spend a week there.
January 8, 2013
Rated 4 out of 5 by Will Mr.
Defintely a fantastic moden design hotel. Good location on the island. Yet, the in villa facility is not well maintained and checked.
February 11, 2013
Rated 5 out of 5 by simonykh Good design and good feeking
This hotel has a good design. Room that makes you feel like your home. Staff are good. Everything are good.
August 4, 2013
Rated 4 out of 5 by V2001 HouseKeeping Def needs to improve
Room is not clear properly everyday.
Details are not keeping up.
Kitchen staff is not attentive enough
July 23, 2013
Rated 5 out of 5 by kakapa Very suitable for holiday
The W retreat is very suitable for holiday.
We have beautiful time in samui.
December 1, 2012
Rated 5 out of 5 by Picky326 No1 hotel in Samui
The area all around hotel is nice.Staff always smile and really helpful.
July 1, 2013
Rated 5 out of 5 by Sting79 Great Getaway
It was a pleasure to stay within the W Retreat at Koh Samui.
September 10, 2013
Rated 5 out of 5 by Sue2014 Amazing hotel and staff
The W Retreat Koh Samui is such a "Sweet Spot". Our entire family enjoyed the hotel, staff, and amenities. We can not RAVE enough about the the staff. We have been to many resorts all over the world and this Resort and its family have been among the BEST! When we first arrived we thought everyone was just overly nice to us, but we soon found out that this is "their personality", treating everyone like friends. It was quite refreshing!!!
Our daughter got a pretty bad sinus infection while we were there and she has asthma so it can get bad so we called for a hotel dr. Although they did not have one on staff they told us how to get needed items in Thailand and called to make sure the pharmacy had what we needed. Our hotel friends (staff) sent FLOWERS to our daugher the next day!!! This is the most incredible and personable thing anyone has everyone for our family on vacation. My daughter was so touched she actually cried when left.
The activities we booked were fab and we took the suggestions of the hotel staff and we were very happy with all, diving and ATVing, both a must do.
The hotel is a little out of the way from some of the main shopping spots, but you CAN negotiate prices to get to the shopping areas. The hotel van is accessible to take you to these spots and it was convenient, but at times we wanted to do our own thing.
Our family LOVED the rooms, the hotel amenities and of course the "Sweet Spot", my husband being an ice cream connoisseur!!! Please make sure to put the W Retreat in Koh Samui on your list of places to go!!!
Room Tip: All rooms are absolutely gorgeous. In the jungle suites, go higher to get an ocean view.
March 8, 2014
Rated 5 out of 5 by QingWest Excellent Hotel and Manager/Staff
We spent 5 days here in early Sep. Despite being the wet season we only had one overcast day during which it drizzled rather than poured.
The property is set on a hillside leading down to the beach. It is an all-villa property divided into Jungle ones on the hillside (3 tiers) and Ocean View ones at the top tier, Tropical nearer to the beach and Ocean Front actually facing the beach. The property and surroundings are very pleasant and we enjoyed simply walking around. The hills are steep and provide good exercise, but there are buggys to drive you around.
The resort is well-maintained as are the rooms. Be aware that it is designed to be a contemporary resort, and you will not see traditional thai architecture here. WYSIWYG.
Breakfast was excellent, with some minor changes every day for variety. The restaurant is perched on a cliff overlooking the sea/bay and affords fantastic views in the morning. We also tried the Japanese restaurant which could probably do better. The famous "Sweet Spots" were very welcome, and well-patronised :). More choices in flavours would have been appreciated.
The gym and spa looked well-appointed, though we did not use them. The communal pool is long but rather narrow. Since each villa has it's own pool you will probably spend more time in your own pool - we did.
The beach is clean and the sand fairly fine. The water is murky but shallow up to about 50m from shore. There is a sea sports stand providing complimentary equipment. Since the hotel is set on a cape, the other side has minimal beach, but has a constant sea breeze and is great for sitting at the bar and snoozing.
Platinum recognition: we were upgraded to a larger villa which was very much appreciated as we had kids with us. We were also accorded a late check-out. As with other W Hotels there is no lounge or drinks hour.
The highlight of our trip was the General Manager, and his team. From beginning till end we were toasted and feted like royalty. Team members approched us whenever they felt that we might need help, and yet were unobtrusive. Rather than gush anymore, I will say that they made our stay what it was.
September 26, 2012