Rated 5 out of 5 by SanityCena What a great staff!
I was so impressed with your staff members at the W. It was so nice to be greeted by friendly people from the moment I stepped foot in front of your hotel. What a NICE change in this world of miserable people! Thank you for taking the extra steps to make the customer experience excellent!
August 3, 2012
Rated 1 out of 5 by ConstantTraveller Run Down!!
I have stayed in many W's and this has to be by far my worst experience. The hotel decor is very dark and dated, especially the rooms, the staff for the most part were pleasant, but lacking in enthusiasm. I felt that the property was run down, and in serious need of some cosmetic work...for example, the paint on the walls and base boards in the hall way to my room were chipped & scratched, the rugs were always in need of a good vacuum, especially around the guest room doors and corners (lazy housekeeping) there was a 1/2 broken socket cover hanging off the wall (look like it was hit by the housekeeping cart) this broken socket was that way the entire time I was there. The rooms felt very unclean, there were finger prints and dirt marks on the walls, furniture, and doors. The toilet was not flushing properly, there was a light out that could not be fixed...overall you felt as if the housekeeping staff ware just going through the motions and not really cleaning the rooms. Overall a very disappointing experience...avoid this property.
December 2, 2011
Rated 2 out of 5 by JohnBoston123 Stay someplace else and get a good night sleep
I stayed at the midtown W for a week this past February. As a frequent traveler I usually stay at another chain where I have status in the rewards program but I figured the W was slightly closer to our new office so I thought I'd give it a try. The rooms are meant to look hip and fashionable but really it's just lipstick on a pig. The windows were so fogged up with condensation that the view didn't matter, the desk had cracks and bubbles in the wood, and the bureau had three missing handles. In the bathroom shaving was nearly impossible as the bathroom sink made a loud noise every time the hot water was turned on. Of course that noise was nothing compared to the noise of the Thursday night parties downstairs, the constant slamming of doors, the frequent clacking of shoes from the bathroom above, or the alarm clock in the room next door that went off every 10 minutes starting at 5am. Overall, I'd stay at another hotel (there are two great options just a block away. This W is in need of some serious soundproofing and upgrades to the interior.
March 3, 2012
Rated 1 out of 5 by missmissa Horrible stay
Upon checking in, my keys did not work. After hauling all my luggage to the 14th floor, I had to go downstairs to a huge line at check in so that I could get new keys that actually worked. The DVD player in my room did not work, and when I called the "whenever whatever line" I was hung up on my staff once. The second time I called I was told they could not help me. There halls were extremely noisy with guests arguing and slamming doors. My room was filthy and dust was caked all over the phone and desk. My last evening housekeeping did not come to my room until 6 pm and they did not refill my soap or towels. I had no soap or shampoo my last morning for shower. Horrible experience from top to bottom.
August 21, 2014
Rated 1 out of 5 by Bdhbu W has lost control of this hotel
Kids roaming the halls till 3 am parties on every floor. Complained 4 times to front desk and the kids would just leave one room and go to the next. The W has lost control of this hotel.
April 28, 2012
Rated 1 out of 5 by unsatisifiedguest The hotel staff was unsatisfactory
A Beautiful hotel with disappointing customer service. From beginning to end of my stay was not a good one. From not able to find the hotel because there is no signage off of the building or street signs to identify the hotel, to no instructions given on how to operate the elevator prior to being shown where it is, to having to wait to check in because the finance dept failed to process a pre-authorization form they received several days prior, to valet bringing me the wrong car and the tv not working after reporting it to a technician, and finally being charged for the munchie bar in which I did not consume. Customer service was terrible and the representatives were not helpful at all.
June 20, 2014
Rated 1 out of 5 by Purposedriven1 Awful Experience at W - Midtown Atlanta, GA
(1) Internet was down 3 of 4 days - necessitating me to call support;
(2) Waited 15 minutes for someone to pick up on whenever whatever line to request car;
(3) room service incorrect - 2 of 3 orders
(4) bathroom - not satisfactorily cleaned -
(5) mini-bar not refreshed
(6) water not replenished in room
(7) room not appropriately cleaned - room service platter left in corner for three days, chinese food not removed
Never will stay hear again! Please avoid - much better options in the area. This is the third bad experience I have had in the last month. Only stayed because of proximity to work.
October 8, 2013
Rated 3 out of 5 by Neal63 Mostly good, but still can't get the lobby bar right
Service throughout hotel is solid except for lobby bar. Have been to the hotel a few times, and each time kind of amazed they can't capitalize on the bar. Beautiful space, great liquor brands, comfortable but inattentive cocktail servers more interested in hanging out by the bar and talking. Bartenders are not well trained. Even though bar was not busy, getting a drink was a wait. Bar top wasn't really clean. No snacks offered with drinks, had to ask for them with the second drink. Looking at the bar tab I felt like of like, "Serve something besides goldfish pretzels and chat us up a little."
December 5, 2011
Rated 5 out of 5 by Trevor1173 thank you
we missed a connection at the airport and had to stay overnight. used SPG points and stayed at midtown. we did not have our luggage and Tamiqua (spelling?) helped us get a room prior to usual check in and then she learned we did not have luggage she put together a toiletry kit for both me and my wife. She really saved the day after a bad experience at the airport. please give her the star of the week award.
she also told how to get to atlantic station and get some clothes.
Trevor and Ann Davis
stayed 9/13/14 for 1 night
September 15, 2014
Rated 5 out of 5 by AtlantaBride Great hotel for wedding block
My family and I used the W. Hotel Midtown in Atlanta for our wedding and also blocked rooms for our guests there. The group coordinator, Emily was extremely helpful throughout the booking process to ensure our block met all of our guests needs. We also reserved the WOW suite as the bridal suite. The suite was beautifully and uniquely decorated which made for some gorgeous wedding photos. The view from the suite was also spectacular. The entire W. team, from valet, to welcome desk, to room service to concierge, was superb. All of our guests loved their stay and it made our wedding weekend very memorable to work with such an attentive staff. Thank you!
October 31, 2014
Rated 3 out of 5 by Patrick99 Nice hotel, staff not attentive or responsive
The hotel is nice, but I will admit the driveway in is a little odd, and not enough space to park and get through when there are more than 2 or 3 cars there.
I arrived and was given a room on the 11th floor. The room was nice and the bed was very comfortable. I did find some brown and red stains on one of my towels, but I was just one person so did not need all of them. The carpet was also dirty as if it had not been vacuumed in a month and there was a lot of dust. It simply seemed that housekeeping worked too quickly, and didn’t wash the towels as they should, nor did they make sure they were clean before putting them back into the rooms. They also never replaced my wine glasses during my stay. The first night, they left a dirty one sitting on the desk. The next night they took both glasses and never replaced them. It was as if they never cleaned simply "re-organized" and "fluffed"
I also was disappointed that my phone had no button for "Wheels" so I could not easily call to get my car brought up. I also pushed the "Whenever/Whatever" button on the phone and it rang and rang and rang, even in the middle of the day. This happened on 4-5 occasions, and never once did I speak to someone. After waiting 20 minutes for my car (after I went down) I had to ask the valet for his direct line for next time.
I was also a little upset as I came back in the evening and was barated by the "bouncer" outside the hotel. I did not have my key out and he was yelling at me that I could not enter and had to go into the bar. It took me a minute or 2 to get my key out and he let me in the front door but grunted and gave me a dirty look. That did not make me feel welcome. Please not that it is a CLUB atmosphere to get into the hotel in the evenings on weekends. I was happy that the club atmosphere did not extend to the guest floor I was on.
The room was very comfortable and quiet when I wanted it. Overall, it is a nice hotel but the staff needs to learn how to clean rooms and needs to answer the phone. Also publishing the "wheels" number in the book or putting a "wheels" button on the phone would be helpful.
I will be back in March, but mostly due to the good rate and perfect location. I do hope the staff will be more attentive to answering phones and that housekeeping will actually clean this time.
January 26, 2012
Rated 1 out of 5 by MHM8604 Falsely Accused
Overall service was mediocre a best; room definitely had some wear and tear but that didn't bother me. What bothered me was that we were promised many services that never happened. We were told that someone would come fix out blinds since they weren't working, that never happened. We were also told we could get a second fridge to put our own food in since the one in the room was already fully stocked. When we called the front desk we were told someone would bring it up in 15 mins, they never came. We called the next day concerning the fridge again and were told just to take all the items out the first fridge (which I did not have a problem with, but could have been told that initially). The only thing that was delivered as asked was a microwave when we asked if there was a place to heat up food. We asked about the Acura numerous times, but because of its limited hours we always had just missed it. The real kicker is this; when I was checking out I was charged $90 for parking..I never once had a car my entire trip, luckily I disputed the charge right there and then and it was taken off (or so I thought), I was given a bill that reflected my zero balance. I left my luggage there and when I came back before my flight the same concierge who checked me out stated that her manager said something about seeing my self and my party in a gold car. Within a 5 day stay I was in a cab 2 times max coming to the hotel and leaving to go out one night I never drove, stood next to, nor breathed on a gold car my entire stay in ATL. So when this was said I was a little taken aback, but all I said was I have no idea where thats coming from since we took the Marta and walked everywhere. Even another concierge who over heard the comment stated that he saw us walking everywhere. Since it was already cleared up on the bill I assumed it was over. Yes I was a little bothered that it turned from billing error to accusation of having a car that I never had, but I thought hey I'm just ready to go home anyway. Imagine my shock when I was carefully combing over my credit card statement like I do once every month and see that same $90 charge magically appeared the day after I checked out. Now this is a real problem for me because it means that either 1. it was never really taken off even though I was given a bill with a 0 balance or 2. I was not believed and someone decided I still needed to be charged. This experience needs to be resolved, but it has definitely tarnished my image of the hotel.
August 18, 2013
Rated 1 out of 5 by Adolf poor room "service/Cleaning"
I spent three nights at the Wmidtown. The room was not cleaned first two nights.
December 8, 2014
Rated 2 out of 5 by Strawman1986 Not a family hotel
I stayed there this past weekend with my wife (who is 23 weeks pregnant) and two kids age 2.5 and 9 months. The hotel was clean and comfortable however at 3 in the morning there were several drunk people walking down the hallways yelling very loud. This woke up my wife and kids and so I called security. The people settled down for a bit but then started yelling loud again. I would say maybe have a few floors with people with kids and older people that go to bed at a decent hour. Then have a couple of floors far away for drunk idiots that want to stay out until 3 AM.
May 6, 2013
Rated 5 out of 5 by JWILL478 Always a pleasure
This was my 2nd stay at this hotel. I have also stayed at the Downtown Atlanta W. I have never had a bad experience at the W. Even though the its a large hotel, room calls are responded to in under 6-7mins. The staff is always friendly, helpful, and respectful. The W hotels have a hip, cool vibe to them. Its well worth it , staying at the W is an experience
December 2, 2014
Rated 1 out of 5 by MarkSE Service at breakfast was the worst I have ever had
Fun place with nice rooms but there for a business trip and had an important business breakfast that ended up being disrupted by the terrible service. Wait staff were uninterested and it took many attempts to get them to just bring coffee. After finally getting someone to take our order it took 45 minutes for the food to arrive. When it did items were missed and the response was that we had not ordered that item. As this was a business breakfast of 10 people it became quite a joke but I would avoid coming to this hotel for any business function.
November 24, 2013
Rated 1 out of 5 by wless i tried
This hotel is tired , the staff is tired . I asked to get my shower fixed as it was over flowing and cloged , tjis took to days . Im generally out of my room 16 hours due to work. If I;m just sleeping there you would think my stay would be fine . I also had a hard time getting a coffee maker as I was laaving to airport at 430A.
I havent stayed at a W in a while and its for all those reasons . You had your day but no more . The hall ways are dirty the rooms are dirty , the hotel is dirty
August 26, 2014
Rated 5 out of 5 by KHarvey13 Had a great experience
The hotel is gorgeous and has a great location, and the staff were extremely helpful. I was helped by a woman named Sadia, and she was so great at meeting my needs and requests. She was very helpful.
December 3, 2014
Rated 3 out of 5 by Stressfull1 TLC is needed
I was in town for a weekend wedding. Room 1820 was very dark more so where you need more light at the make-up desk, had to let the steam clear in the bathroom to get ready. the carpet was stained phone had to be worked on six times and alot of dust and the hairdryer did not work on low and the room was not taken care of properly amongst other problems with the room that kept appearing just wished I had checked everything when I checked in. The staff did thier best that could speak english and got things working at different times and offered to move me but, I felt as though I would end up with just about the same situation after hearing from other people that were there for the same reason. This hotel is for the younger crowd. I prefer your other properties
November 7, 2012
Rated 1 out of 5 by Trav2011 Worst Hotel Experience Ever!
Room was flooded from an issue above my room, clothes were soaked, and staff did nothing to recover or follow up. Things happen beyond control, but no attempt to rectify the situation? I came back at the end of the day to fans all over the place to attempt to dry it out. No note or follow up from the manager? Best part, upon check out the clerk said, “We did cover the cost of your dry cleaning”. Have stayed everywhere on business and this was the least effective management staff I have ever encountered.
October 21, 2013
Rated 5 out of 5 by foxy50 Wonderful stay at the W Hotel Midtown!
Stayed at the W Midtown this past weekend for the 1st time. It won't be the last! Everything was perfect! The Staff was fantastic. So Attentive and nice. The decor and the public areas were so beautiful! The area is right where you want to be! Right is the center of midtown with bars, restaurants and Piedmont Park within a short walk. Lastly, our room was so awesome! I loved the decor, furnishings, view ... everything! I LOVED this hotel and will definitely book the W midtown for our next stay in Atlanta.
October 7, 2013
Rated 1 out of 5 by Unsatisfied2014 This hotel has a long way to go.
Don't expect elite treatment from this hotel should you have elite status. Expect delays, confusion, and poor service. You should also consider that two glasses full of waters covered in plastic wrap outside you door, for some unknown reason, will remain there from the time you checked in until you depart. Not sure if that is part of the kitsch, but kind of strange.
Finally, don't expect to get the room style you prefer or that is on your preferred profile, or that you booked.
Avoid at all cost.
May 14, 2014
Rated 2 out of 5 by cleb Incompetent staff
We were part of a wedding block at this hotel and had guest boxes which the hotel charged to hand out to arriving guests. The staff did not hand them out on arrival on Friday. Supposedly they were delivered to their rooms that night....which many were not! On Saturday at 1:00, 6 still not had been delivered. Upon questioning, the staff "managers" had all kind of excuses about why they had not, none of which were true. On Sunday, there were still guests who never received the gift boxes! Unacceptable!
April 14, 2014
Rated 2 out of 5 by cmsimmons42 Rough Stay
We had a VERY difficult time checking into our room for our stay over the weekend. It literally took the person checking us in over 25 minutes to "find us a room." As we waited at the desk for the room to be found he also left at one point for 10+ minutes before returning. Once we finally got our room we went up and went into the room only to find that we had been given someone elses room as we walked in on an entire family's luggage. We turned around and went back down to the desk and had to wait another 10 minutes to get our next room. We were almost late for the wedding we were in town for. I will say that the room was nice and everything was farily smooth after that. But the check in was the worst I've ever had at a hotel in my life. Def will think twice about staying at the hotel again.
August 26, 2013
Rated 2 out of 5 by thisisajoke Poor management
Your hotel was filthy. I have never stayed at such a poorly run W Hotel. We had to switch rooms 3 times. (causing me to loose a pair of my prescription glasses) I had to have the room service come back to properly clean my room after finding a dirty toilet and windows in our new room. The manager said that they would check back with us to make sure things were fixed, but we never heard back from them. When I called about my glasses I was immediately told that they were not found. I honestly think that they didn't even look. Not one ice machine worked on the floors that we were on. Then we were charged to get a bucket delivered. The lobby was dirty and uneventful compared to other W hotels we have stayed at. The guy who was spray painting the plants outside to make them look green again was too funny. What a mess.
June 13, 2014
Rated 3 out of 5 by PMitchell not that good ...
I was completely underwhelmed during my visit to your hotel THIS time. it was as if someone had gone through the room and unplugged lights (from sockets that were behind the desk area and under the bed), the clock radio didn't work and the room lacked the usual "readiness" that I have come to expect from your hotels - and this one in particular. Additionally, my room was located near the entrance to the pool and was incredibly noisy. What surprised me was that you would put a guest in a room like that when your facility was not even close to fully booked. I will say that your staff was courteous and the valet guys were incredibly helpful and nice, even offering me a cold bottle of water, although $32 to park seems high. Overall, it just wasn't the experience I've come to expect from W or any of the SPG facilities. Disappointed!
July 8, 2014
Rated 3 out of 5 by HM04 Good stay, but charged for a room i didn't reserve
Charged for a room I didn't reserve. I called to ask if one of my staff would be able to get a room if she came. They told me they would put her as my guest, which meant that she would share a room. I called the week before my stay to make sure that a room was not reserved for the person. I was assured that the person was listed as my guest to share a room with me. I also double checked on my arrival to make sure no other rooms were in my name. I was assured both times, when I made the phone call and when I arrived, that no other rooms were in my name. Upon checking out, I received a folio saying that I had a room with a no show status and a charge. I have called repeatedly about this with no return call. Please remove this charge from my card. The only charge I should have is for room 1113, from 6/16-6/19, of $558.84.
June 20, 2014
Rated 4 out of 5 by Kaki92 This hotel is ultra-modern.
I was very impressed by the room decor and the cleanliness. The hotel staff were not readily available in the lobby to help with directions and recommendations of where to dine. There also was not an onsite restaurant which made it difficult to dine after a long work day and nasty weather. However, I highly recommend the accomodations. The room is very large, decorated nicely and the bed was very, very comfortable. With a few minor improvements, I would rate this a 5 star hotel.
November 8, 2011
Rated 3 out of 5 by mikeydc65 its all in the details
Great hotel stay, but they lack an attention to details. No concierge on duty - the entire five days, I had to call and leave a message which he/she never returned the call. Housekeeping was very unreliable. Came back from meetings one day at 6pm and the room was still unmade. The next day they shook the pillows out and feathers were all over the room and they didnt bother to vaccuum them up. The carpet had sticky areas and really needed to be cleaned.
July 2, 2014
Rated 5 out of 5 by rivera777 Great people and close to attractions
Hotel is a great place to stay. The people in the outlets are very friendly and new a lot about what was going on around town. Awesome place to stay. Thanks!
September 20, 2014