Rated 3 out of 5 by RedandFred Just can't seem to pull the trigger...
This is a hotel bordering on being The Bomb" but only to fizzle when it counts.
Without going into all the details Would someone from the hotel find and email me my foliosl ike it is specified in my SPG profile.t And yes I did type folioS. I booked THREE Rooms... and no thank you, come again.... Sigh!
August 14, 2014
Rated 5 out of 5 by wbk3rd Stellar.......
First time staying in Buckhead in more than a few years. Location was recommended by colleague and was a STELLAR stay. From the moment I walked in until I departed - needs were anticipated and expectations exceeded...and then some. A special recognition for Scott, the concierge without equal.
I have stayed at W hotels all across the country, and this is the best....without question.
July 23, 2012
Rated 3 out of 5 by lonesome problems
The shower did not function in the first room we were given. We were moved to another room and the morning we checked out there was no hot water in the shower.
May 12, 2014
Rated 2 out of 5 by Patrick99 Not worth the money
Hotel is not worth the W name. Lobby was nice as were the hotel facilities. The room was dirty, and tired. There were stains and furniture was chipped. The noise was terrible, and at all hours of the night. Several calls downstairs lead to nothing, even though there was a fight outside my door. Room was low and we were waken up by garbage trucks. View was of a dirty alley.
January 25, 2012
Rated 5 out of 5 by bmk1 I always expect the best from the W Brand
Very professional staff, starting at the valet parking representative Marta, through check-in and total staff.
My only complaint is lack of sleep on the first night, when a group of young gals were in the room across the hall, who were there celebrating one of their 21-year old birthdays. Up all night, screaming in the hall, talking, multiple male guests in and out, then finally, someone else on the floor must have called and complained to hotel security. I was glad he came ;-)
August 4, 2014
Rated 5 out of 5 by mactx As advertised, great place to enjoy Atlanta!
I had a great stay and definitely recommend staying here when visiting Atlanta. Specifically, Taz, from the front desk made sure I had everything I needed for my stay and made great recommendations! Thank you Taz and W Buckhead for the excellent experience!
March 15, 2014
Rated 5 out of 5 by Mark2712 Welcome to ATL
From Tim to the entire staff, a personal thank you for my experience. Amazing designs, and terrific upkeep, make this a must see in the ATL.
August 15, 2014
Rated 5 out of 5 by craig1 Amazing Anniversary!
I would just like to thank the entire staff at the W Hotel Buckhead for making our 30th Anniversary so special! The recognition went above and beyond my expectations. David added a few extra touches that put the icing on the cake! Thank you for a most wonderful stay!
December 9, 2011
Rated 5 out of 5 by gap60 The Best
The Welcome Staff is simply the BEST! Amy checked me in (she’s so awesome) as always with the utmost professionalism and care...add Melinda's warm smile and genuine appreciation for all that walks into the “W” made it a perfect night at the “W Buckhead.”
July 24, 2012
Rated 2 out of 5 by Colorado58 Great Staff, Poor Organization
Every employee we met was dedicated to helping us. Unfortunately, the hotel operations are poorly organized. The parking is poorly organized, especially given that valet is the only option. We asked for a can of soda from room service since the mini-bar was not restocked and it took 90 minutes to receive it including a visit to the front desk. Our rooms were on the 11th floor. The music from the rooftop bar was so loud that we were unable to sleep. The front elevator to the rooftop bar was out of operation. The hotel routed everyone to the hotel's only two other elevators making it difficult to get to the rooms and giving access to the hotel floors to all external visitors creating an increased security risk. The food and beverages were significantly overpriced. We crossed the street and had breakfast for less than half the price of the hotel's offerings. Our bottom line recommendation: don't stay here unless you are only planning to party and don't mind paying more than you need to for the experience.
August 11, 2014
Rated 3 out of 5 by RL00 Maid service
Called the front desk around 1:00pm when I left for the day to ask for maid service. They did not service the room at all that day. There was maid staff present on the hall. I even mentioned it to one of the housekeepers who was on the floor.
August 11, 2014
Rated 5 out of 5 by gr68 This Hotel has great amenities
My Wife and I absolutely love the W Hotel. We have a "staycation" there at least once every three months. The staff, the rooms, the amenities are always first class. We highly recommend the W!
August 12, 2012
Rated 5 out of 5 by Shante35 Outstanding!
I was extremely surprised by this hotel! The staff made me feel like royalty from checkin to checkout. Nothing was too much to ask for. I can't wait to stay here again!
January 5, 2012
Rated 5 out of 5 by Punkin35 The W
I had a great time at the W....The location was close
to all the major to do's in Alanta. Robert was so helpful ...ALL the the staff was so nice check in was a breeze.
August 8, 2012
Rated 5 out of 5 by JennPenn First visit
AWESOME!!!!! Loved this unique hotel. A fun place to stay with friendly, responsive staff.
March 2, 2014
Rated 5 out of 5 by Angelisa43 Wonderful hotel!!
This hotels was wonderful. We love the rooms!! WE will recommend and stay again going forward.
February 25, 2014
Rated 4 out of 5 by PEK0815 This hotel is awesome!
This hotel is awesome. We spent the night in Atlanta for my husband's birthday, and the staff set up birthday drinks in our room with a birthday card. The bar in the hotel lobby was incredible, and our bartender, Mani, made us the best drinks we've ever had. The only complaint I have is the shower- there was little to no water pressure, and the hot water didn't work in the room.
August 6, 2014
Rated 5 out of 5 by 4MYSONSHINE This hotel is awesome!
I have not one single complaint! I have very high standards as far as hotels go! My experience here exceeded my expectations.
August 12, 2014
Rated 2 out of 5 by Patrick99 Not exciting and too noisy
Very noisy, and staff did not seem to care. Second trip to this hotel this month, and same issues. Will not return.
January 25, 2012
Rated 4 out of 5 by Jan32 Good Stsy, Nice hotel
I liked the staff, location and service. The restaurant was awesome and Tiffany was a great server ,personable accommodating and all around awesome.
The rooms need a coffee maker, that is a must in a hotel of your caliber.
The mattresses were awful and lumpy and not up to standard.
The most disappointing aspect was the inadequate and unrealiable wi fi service. i paid $29.00 to upgrade as i had large files expected to dwnload. The service kept cutting out, my files did not dwonlad and I was so frustrated, I switched back to 4 g network.
Being in the hospitality business, every hotel needs to offer reliable free wifi to their guests. The plugs in the rooms need to be also located in places to make charging of devices easy.
These changes can make a great property spectacular.
Your staff is amazing for that alone i would return.
July 31, 2014
Rated 3 out of 5 by RJS1 Not your normal W experience...
For someone raised on the "spartan cool" of the W properties' vibe elsewhere, the decor here was a little surprising. Little bucks' heads sewn into throw pillows on the flowered chairs? Kitschy...but I can get with it.
Bell/Valet staff were very attentive, and jumped to assist upon my arrival.
Front Desk were helpful, but only so far. The room I was provided was not what I'd reserved (King means King...not "we'll try if we're not full"), and after protesting a bit, sorted me out.
As for the room itself - A/C was loud, it's a tad cramped, and the chair for the "work" desk doesn't really lend itself to sitting and working. Thankfully, the bed was comfortable enough to double as a sleep and workplace.
Rooftop bar makes up for a lot. Nice outside seating, attentive (yet not overbearing) service, with good drinks and neat nibbles. Room service was also a treat in the morning...just be sure to be hungry, as they take their calories seriously here. Great omelette, bountiful bacon...don't plan on lunch and be skeptical about dinner - a great thing!
Is it going to make it into my regular rotation of W Hotels...not likely. Would I stay here again if I have to work in Buckhead, just so I don't need to deal with traffic from another part of Atlanta - yes.
December 24, 2011
Rated 5 out of 5 by Joyce901 Great hotel and staff
Great hotel your staff was amazing to my family and I.
August 4, 2012
Rated 5 out of 5 by WillP81 Excellent experience
I've stayed in this hotel many times and always enjoy the experience!
August 11, 2014
Rated 5 out of 5 by Justin1106 Weekend Stay
Great atmosphere for a weekend stay!
August 11, 2014
Rated 5 out of 5 by Lucy1214 the hotel was beautiful
I had a great stay at the W hotel.
August 11, 2014
Rated 1 out of 5 by ladibugger311 Not What I've Come to Expect from the W
All I have to say is, I'm glad that my work was paying for this trip. The price of the hotel is not reflective of the quality within. I've stayed at the W in different cities, and have come to expect a higher standard from the hotel.
My room looked like it hadn't been updated since the hotel was first designed. The desk was full of nicks, making it look like garage sale furniture--not sleek & modern. The bathroom was poorly designed, with the hook for the robe directly over the toilet paper, making for an annoying bathroom experience.
I was disappointed with the room service. They made the remote into the bed and when I had to go searching for it when I wanted to watch tv. They also left a dirty cup on my nightstand.
The most frustrating part of my experience is when I tried to solicit recommendations for a night out. I was recommended to go to either the hotel lounge (whiskey blue) or a local nightclub (havana club). Well, the hotel bar was closed for an event and the havana club was also closed--which I found out after I had trekked all the way down there.
The one exception to this poor experience was the W hotel driver, Willie. He was thoroughly nice and offered recommendations on another club and insisted that the concierge call ahead to make sure I wouldn't be left at a closed club.
When I checked out, I mentioned these complaints to the talent, who wrote everything down, but did not offer anything for my troubles.
May 21, 2012
Rated 4 out of 5 by DesertGuy Good, Not Great
I had high expectations for this W. While it was comfortable and relatively quiet, the biggest drawback for me was the bathroom. Shower with a partial glass wall was awkward and floor was always wet. Shower mat disappeared the first day. Sink counter space was minimal. It all seemed kind of wedged into a too small space. The positives were a comfortable bed, radio was the best I've ever seen in a hotel room, staff was very engaging, courteous and helpful. Location is good, walking distance to good choice of restaurants and shopping. Hotel restaurant was above average for both food and service. Would stay again, knowing what to expect.
April 9, 2012
Rated 5 out of 5 by Ariel24 Great hotel for business
Staff was unbelievably pleasant, WiFi worked well, and I would definitely come back here if I'm in the area for work.
August 7, 2014
Rated 5 out of 5 by Shaye22 FABULOUS STAFF
The best stay I have ever had in my life. The staff was awesome, helpful and amazing. The rooms were cute and fun. Everyone was great from valet, housekeeping, front desk even the waitress at Whiskey Blue. All the staff at check in was so nice and helpful. I will not stay any where else in Atlanta after staying at the W Buckhead.
Special thanks to David-Michael for excellent service as well.
July 28, 2014
Rated 4 out of 5 by bll2014 hotel is great
nice place to stay for work or pleasure
August 6, 2014