Rated 3 out of 5 by Doc007 Noisy and isolated position
Very noisy foyer, reception and ground floor restaurant / bar facilities due to constant movement of guests / visitors plus music. Reminded me of busy airport lounge.
One Room glass window leaking water from rain & could not be fixed. Toilet and shower in one compartment meant wet floor all the time to access toilet. Shower mixer of poor quality and unable to easily regulate water tempearture. Inadequate Room lighting. Poor selection of English TV / News station. No Euronews & Sky news and difficult to access because of multiple menus for Pay TV etc. No room turn down service early evening. Few & Poor toiletries
November 12, 2011
Rated 5 out of 5 by MineK Great hotel
I do enjoy my time at W barcelona, I am looking forward to be back very soon.
Why internet isn't free in rooms? This is such a luxurious hotel, and internet should be included the room fee, not an extra charging service.
I took my breakfast into my room, they told me it costs only 4 € for delivery service fee to the room, but i had a bill about it. I asked to the reception, they corrected the mistake and charged me 5.40€. The information must be more effective and correct.
Next time i am looking for a room in tower part with a higher view.
All over it is a great hotel.
November 14, 2011
Rated 4 out of 5 by steve very nice
hotel is very nice .service is relay good.staff very polite. person in the breakfast place by name Liza very nice 10
June 5, 2014
Rated 3 out of 5 by Amanda12 Not impressed
For such an expensive hotel it did not impress me at all. The only thing worth speaking about is their lobby and get real, who wants to stay in a lobby their whole trip. We booked a wonderful room which was not wonderful at all. The carpet was stained, a mirror on the wall was missing so we had a big brick wall with chipped cement to stare at, the pillows on our bed were lumpy, and everytime you showered the water would leak out onto the carpet and also leak over to the toilet section. We had to use towels the whole time to keep the floor dry. The breakfast buffet needs improvement as they charge 29 per person for mostly pastries and fruit. The hotel does not even give you free tea or coffeee in your room, at 310 euros a night, they should be giving you something. The food at the restaurants in the hotel is over priced and taste horrible. My husband and I spent 87 dollars at one of their restaurants on burnt and salty food. I would not recommend booking this hotel. The W hotel is only for show and we pretty much paid for the name and view from our room. This hotel was just built and the carpet in the hallway towards the rooms are dirty.
May 19, 2012
Rated 1 out of 5 by MultiyearPlatinumGuest Worst hotel stay I had during my trip to Spain
I took my mother to Spain to celebrate her 80th birthday. The W Barcelona was the worst part of the trip.
Upon arriving we were shown to our rooms which were many doors apart despite my request that they be next to each other. This made my mother very uncomfortable and it was completely inexcusable because we were travelling in the low season and I made reservations several months in advance through the platinum guest concierage, No other hotel had trouble with this simple request during my two week trip
Both rooms had mechanical problems. In my mother's room the sink and remote controlled curtains didn't work and in my room the shower didn't work and leaked rusty water. The windows were dirty and there was a dead pigeon, bird crap and annoying bright beacon outside my window. I have posted pictures on another well-known travel site but they will not let me post the pictures here or reference that site.
The rooms have mini-bars but everything in them is barely below room temperature. If you need ice, you have to call room service as you must do for almost anything. I had a package waiting for me at the front desk and they insisted on sending it to the room rather than handing it to me--perhaps they pad their tips in this way.
There was no upgrade per platinum standards as indicated in one of the other reviews--my pictures prove this. I can't imagine they have a worse room. I've stayed in W hotels in the U.S. and I thought they were all suites. My rooms were definitely not suites.
I gave them my debit card for incidental charges and they withdrew and held 1800 euros (over $2300) from my checking account without telling me in advance (this was to reserve two rooms for 3 nights each). The money wasn't returned to my account until 3 days after my stay.
I actually could go on but I won't other than to say the manager woudn't even talk to me when I complained at the front desk. The desk did offer me a free breakfast (which costs about $40 a person in this hotel). Otherwise they didn't address my needs.
1) Do not stay in Starwood hotels with recommend rates below 70% like this one. But if you must:
2) Do not stay below the 10th floor in this hotel.
3) Stay in rooms far from the elevator (numbers above XX6)
4) Do not reserve rooms with points or they will treat you like a freeloader.
5) The hotel and bar caters to the under 30 crowd, If you like nicer bars and restaurants, you will not want to eat or drink in the hotel. They seem to think they are a nightclub more than a hotel.
February 18, 2012
Rated 5 out of 5 by pao67 w hotel amazing views
very Amazing views rooms are very comfortable ... i like your TV and shower ,
June 4, 2014
Rated 5 out of 5 by NeilG Fantastic
Thank you for an awesome stay, we loved it! Special thanks to Max at reception and Pep at Concierge for your extra help to make things run smoothly. Breakfast was lovely, the room itself was unbelievable, and the pool area is great. The only thing letting the side down was the service at the WET bar... basically unless you are lying close to the pool then the service is really slow - at one point we were at the far end away from the bar and had to go and find a waiter, and also on the deck upstairs the bar man seemed to spend more time chatting to his colleague than wanting to serve us drinks... Otherwise excellent
May 12, 2014
Rated 5 out of 5 by Jayjay15 Iconic architecture, wonderful view
W Barcelona stands out as an icon of the charming Barceloneta, offering an unparalleled view both from our room and from the window of our plane. Staff are friendly, knowledgeable and genuinely helpful.
June 1, 2014
Rated 5 out of 5 by Ayman Amazing hotel
A beautiful W hotel. The only hotel I decided to go for in our europe trip without considering other hotel options. Would def stay three next time.
Lobby is vibrant, lively, colorful. Swimming pool area is just amazing.
Rooms are spacious for Europe standards. Stayed in a fabulous room category, and tat says it all. Sea view is amazing from the complete window wall. Interior modern and luxurious
Breakfast buffet was small and hot food variety was very limited but u can live with that
May 25, 2012
Rated 4 out of 5 by DawnM Great party hotel
Great hotel, especially if you like a great party!
May 31, 2014
Rated 5 out of 5 by Caron1313 Truly a world-class hotel and service
My daughter and I ended in Barcelona after a week-long cruise, and we cannot adequately express our appreciation to the staff of the W Barcelona! This is a truly magnificent hotel in every way. Everyone spoke English to us, gave us "insider tips" for our travels and basically catered to our every need. The rooms are spacious, the views are incomparable. The location is perfect. We will definitely be back!
November 12, 2013
Rated 5 out of 5 by BigBill Very Special, do not miss
This hotel is of course expensive, but it is not so (except breakfast) otherwise. The location is magnificent nearly unrivaled, but has a negative. It is a 2 km walk to Barceloneta, the gateway to the city. If you want to take a cab, OK, but for walkers it gets old in a 5 day stay which we had. Odyssey, the Bar & Club is tops and drinks are very reasonable. I also cannot recommend Bravo24 highly enough, great food, service and reasonable (one tires of tapas, tapas, tapas and even Iberian ham (well, only a little for the ham). Beach access is astonishing! Sadly, not a beach guy. SPG preferred check-in and out needs attention, at least our experience. Otherwise,
July 19, 2012
Rated 1 out of 5 by purdiems Unsatisfactory - very disappointing
Worst W Hotel I have ever stayed at. Waited in a queue for 30 minutes to check and the reception area was more like a frenetic railway station than a hotel lobby. Very unpleasant first experience. Told room would be ready in one hour and go and have a drink but not ready for three hours. What a waist of time. Room was nice although all the floors in the bathrooms were still saturated which made it seem like someone had just left. Other public areas in the hotel were not clean, They need to have people going around cleaning things all the time as there are obviously a lot of non guests using the facilities and messing things up. And no upgrade - not even offered.
August 10, 2012
Rated 5 out of 5 by FqntFLtraveler33 Beautiful Hotel with a great view
Very much enjoyed my stay in this beautiful hotel. Check in was fast and efficient. My SPG platinum status was recognized and I was upgraded to a beautiful corner suite. The bar on the 26th floor has a spectacular view. As a hotel guest I received VIP access - avoiding the long line. This is a great hotel in Barcelona - but a little bit of a walk ( or a 10 Euro taxi ride) to get to the La Rambla or the Gothic quarter. Unfortunately the computer was not working when I checked out early on a Sunday - so I was not able to divide my charges to two credit cards like I had intended. But other than that - this was a great stay. I highly recommend this hotel
April 28, 2014
Rated 5 out of 5 by terere123 A perfect Getaway
Took my husband for a trip to Barcelona and picked the right hotel. It was the best experience ever! W hotel is an oasis - friendly and professional staff from the time you checked in till you checked out. Well appointed rooms and impecably clean. Staff always made sure they address you with your by your name and are so helpful. Will surely recommend the hotel to everyone
January 23, 2013
Rated 5 out of 5 by Jaygill amazing staff
the property is iconic,my check in staff lois just a fantastic person with excellent communication skills nothing a problem for any staff they all beat expectations and in my view raised tha bar for customers service, I do travel quite a lot but from now on will be giving the W brand priority wherever I go
May 27, 2014
Rated 5 out of 5 by Rich2809 This is a destination not just a hotel
I took my family there for three nights. We just had the best time.
Breakfast was amongst the best I have had in any hotel, anywhere. In room dining was fantastic and again amongst the very best I have had in any hotel.
Bravo 24 was also extremely good. Expensive but good.
Barcelona is a stunning city and I think the W is just about the perfect hotel to see it from. The hotel is a 6 euro taxi ride from La Rambles, which is a very busy tourist area.
The hotel staff are extremely well trained , all the staff made us feel that they really were pleased that we were their guests. Lots of smiles.
We had a suite and it really is very well designed. I asked to be moved from my first suite as it was low down and faced the direction of the city, however a new 3/4 floor building has been built in front of the hotel. So ask for as high a floor as possible.
My wife used the spa and loved it.
Barcelona has a new destination it is the W.
April 18, 2012
Rated 5 out of 5 by DinoC May Break
Great hotel to chill and relax. Front desk staff very helpful.
Wet deck party was great.
Rather slow trying to get served at the bars in the evening very slow service.
May 28, 2014
Rated 1 out of 5 by Leash Mixed Feelings
The W Barcelona is a beautiful hotel estically. The rooms are gorgeous and everything is kept really clean.
There are just a few issues with the hotel firstly it is overpriced especially food and drinks.
Wireless internet is an added expense per day and the free internet is really weak.
There is only one pool with about 20 beds surrounding the pool. For a hotel with 400+ rooms there should be a greater availability of pool beds for all to use. It is near impossible to get a pool bed anywhere.
Many people reserve their spots all day by putting a towel on the pool bed.
Barcelona/Spanish culture is non existant.
July 9, 2012
Rated 5 out of 5 by topdog Seriously great hotel
I'm usually not a W fan -- the dark halls give me the glaucoma feeling.
This hotel was outstanding. Beautiful location on the beach, great health club, spa.
Excellent breakfast and SPG platinum amenities.
You will walk a lot if you stay here to get to/from Barcelona -- but it's worth it.
May 21, 2012
Rated 4 out of 5 by blablabla2 Great Hotel
Great staff & services, great design, fantastic location. Upgrade to a marvelous suite; a room with a view.
Please make sure that next time the Expresso machine does work and than the experience is excellent.
Top 3 best hotel experience in a year.
January 8, 2012
Rated 4 out of 5 by Sandrofit Nice experience!
Perfect if there was a bidet....
May 27, 2014
Rated 5 out of 5 by BJWilliamson W for wonderful
We had a fantastic experience at the W in Barcelona. A perfect location, safe parking, a fantastic room and very pleasant staff were the highlights of our stay. Any time again.
October 1, 2013
Rated 3 out of 5 by Panos Didn't Quite Meet Expectations
During our recent vacation we stayed at two different places while in Barcelona. The second part of our trip in Barcelona was to stay at the W, because we wanted to explore the beachfront.
To be honest with you, it was an average stay, there was nothing that was spectacular about our stay but there was nothing was necessarily wrong, expect a couple hairs in our sheets, and the lack of refilling the shampoos or body soaps.
Usually, during our stays at Ws across the world, there is that something extra that makes the stay memorable. And for that reason I would not recommend staying at the W in Barcelona.
January 7, 2012
Rated 5 out of 5 by LilyMae Excellent stay-highly recommend
Stayed for 3 nights this April. Hotel and staff were fantastic from first minute at check in till checking out. The room was 'fabulous' - literally!! The view was amazing. Great lively bar on top floor in the evening. Beautiful sun bathing area. All the staff were so helpful and friendly, nothing was too much trouble. Location right on the beach so you actually forget whilst at hotel what a busy city you are in, just a short taxi ride takes you back into the hustle and bustle for attractions, shopping, restaurants and nightlife. There are however restaurants within walking distance if you do not want to go into city. Definatrly recommend and definitely shall return!
April 29, 2014
Rated 4 out of 5 by FOCUS100 Overall good - but stay away from the top floors
Overall good hotel...nothing special besides the location which offers a nice contrast to busy Barcelona. Massively disappoints on the "small" things - no turn-down service, water bottle EUR 4, bad selection of TV channels, etc..
The negative highlight was being woken up at 2 am in the morning by noise of the top floor bar - it is more a club than a bar...we stayed on the 23 floor and the walls were vibrating and you could even hear the DJ shout. After several complaints to no avail, we were able to relocate to a lower floor and the hotel was sorry for the inconvenience. Exactly what we came to expect!
April 18, 2012
Rated 3 out of 5 by Roya Roya
We had two high floor and beach view rooms. The beds are very low (mattress is almost on the ground) and extremely soft that caused lower back pain and muscle spam even though we are all young with no medical issue. After complaining about soft bed, the hotel only offered us to sleep on the sofa or floor, not changing our room to a room with better beds. The uncomfortable bed ruined our vacation and left us with no resting experience and pleasure. The location and view is excellent, but floors and hallways do not have any characters (mono-color on wall, ceiling, & carpet). The pool is extremely small.
April 8, 2013
Rated 5 out of 5 by Vincos Unmitigated Glamour
My partner and I prefer W above all other SPG brands and, having stayed in many, this is our favourite. From the iconic building to the magical seafront setting, everything is superlative.
We had been in February for a one-night stay and liked it so much, my partner wished to return for his birthday celebration the following month. I noted this to my SPG Platinum concierge who duly notified the hotel and the upgrade was spectacular - to the huge Cool Corner suite with a fabulous view over the Mediterranean. it felt like we were on an ocean liner. Almost immediately upon arrival we were surprised with a beautiful complimentary birthday cake.
Gianna at check-in was lovely and observed all of the corporate rules...charming, talkative and welcoming.
The new Platinum included breakfast amenity was fantastic - and a huge value saving s 150Euro over three days. The buffets were lovely although the Wave was far better set-up and stocked than the Bravo upstairs.
Two things I felt missing: a tea/coffee service in the room which I feel should be standard across all the SPG brands and the characteristic fine W scent in the air (not sure why it is misising at this property).
March 5, 2012
Rated 5 out of 5 by Craig5960 Faultless hotel and staff
Spent four nights in this hotel and it proved to be the best hotel we have stayed in.
October 1, 2013
Rated 5 out of 5 by Iniesta No excuses not to come back.
An overwelming overall expercience.
Great food, frendly staff, spectacular view.
Absolute holiday feeling.
August 1, 2012