Rated 4 out of 5 by nolavisitor123 Great property, good design and location.
Hotel location is great, downtown Austin is fun. We didn't get the chance to see the pool. We booked a double but we were fine switching into an accessible king. FD was helpful, even though they could smile a little more. The concierge sent us to the right spot, very helpful. Food in Trace was very bad, but our server (mid 20s, short bob hair) was great, as well as their supervisor. I wish I could remember her name, she was awesome. I enjoyed the number and variety of the free amenities in the hotel room. Not sure if part of the hotel, but the pizza restaurant on the same block with the hotel was horrible as well. I enjoyed the jazz band on the patio.
April 13, 2014
Rated 5 out of 5 by DandE Our home away from home.
Luxurious rooms, great views, friendly staff, delicious food and great location combine to make this the best value in Austin. Crazy scene on the weekends, which can be good or bad, but you can usually find a quiet corner to hang with friends if being surrounded by hip, good looking, well-dressed people of all ages is not to your liking. You have all of the downtown nightlife and the trails around Town Lake (Lady Bird Lake now) within an easy walk. We're in Austin once a month and this hotel is always our first choice.
December 19, 2013
Rated 5 out of 5 by petehop awesome hotel for group/ bachelor party
such a great time at the w hotel this past weekend. was in town for bachelor party. thank you to the staff for making it a great stay.
April 1, 2014
Rated 4 out of 5 by DennisHouston Overall pleasant stay
We stayed at the W for the Austin Food & Wine Festival over the weekend. The staff was excellent and we were very pleased with the accomodations and the hotel restaurant TRACE. This property was about a 10 minute walk to the festival, so it was very convenient and it helped us get some exercise in after enjoying all of the food and wine at the festival. We were dissapointed that the Living Room did not have a section for SPG members and hotel guests. The bar was so crowded we could not get a drink in the evening and had to leave the hotel to relax and enjoy a cocktail - definately an area for improvement.
April 28, 2014
Rated 5 out of 5 by Bessy 5 days of relaxation and luxury
We spent 5 days at the W Austin and thoroughly enjoyed hanging out at the Wet Pool and the communal areas. When we asked, our requests were responded to very soon. The shopping in the immediate area, as well as the restaurants, were plentiful and within walking distance. We hated to leave!
May 22, 2014
Rated 1 out of 5 by Ken5381 we didn't get what we expected
Recently my wife and i stayed 2 nights at the W. we booked thru our AMX Centurion (Black) card Concierge and received the following commitments: a free upgrade from our current Corner Suite , free parking, free breakfast. At checkin (Dylon) we were clearly informed how WRONG we were and received none of the above. our AMX rep called the W and spoke with Marcus. he promised to make the corrections but STILL NOTHING HAPPENED.He didnt even contact us.
We had dinner at Trace and drinks at the bar: both experiences we amazing. we also had room service: Burger and Chicken Soup ($50.00). both were very below our expectatons.
January 25, 2013
Rated 5 out of 5 by ptax13 Business
Hotel rooms were great and the hotel staff could not have been nicer or more accomodating. Excellent job.
May 22, 2014
Rated 5 out of 5 by Ghavern The staff here go the extra mile to make you feel welcome and comfortable..
Each time I arrive for my monthly stay here, someone welcomes me by name. They do what they can to ensure that I stay in the type of room that I prefer. Last visit I wanted yogurt after the breakfast bar was closed and someone went a found a yogurt for me and gave it to me complimentary. They always go the extra mile.
January 19, 2014
Rated 5 out of 5 by EdTXLF2013 W staff will meet every need!
Our event was the best yet, in no small part due to the excellent service provided by the entire staff at the W Austin. There were lots of moving parts to our conference and decisions that were made/changed on the fly, and everyone that we worked with met our requests with a smile and absolute can do attitude. I would recommend the W Austin to any meeting and events professional any time any where!
January 16, 2013
Rated 3 out of 5 by radium46 W Hotel
Unfortunately my room had no bath tub and i dislike showers. When I spoke to another member of the group the same response-sorry my room had no tub either. Otherwise rooms totally satisfactory.
Restaurant staff pleasant. Restaurant poorly located as have to go through two lounges to get there from lobby.
May 17, 2014
Rated 5 out of 5 by Canadadude First Impressions of W are WOW
My first stay at a W and must say I was impressed. The reception staff were extremely friendly and helpful and acknowledged me each time I left/returned to the hotel. The "living room" concept of the lobby lounge was very interesting and Trace was full of energy the night we attended,
May 16, 2014
Rated 3 out of 5 by BusinessTraveler122 The rooms are quite small
I stayed in a "Spectacular" room with my three teenagers. Despite the name, the room was quite small, and not really suitable for 4 people. The rooms have an"open concept" bathroom - the glass enclosed shower is part of the sleeping area, so privacy while showering is an issue.
February 25, 2013
Rated 5 out of 5 by garthbrooks Birthday Bash
10 women from all over Texas met at The W Hotel to celebrate a 50th birthday...The staff went ABOVE and BEYOND to make this day amazing. Thank you for a wonderful experience! We have decided to meet back at The W in Austin every year to keep this rich experience ALIVE.
May 12, 2013
Rated 4 out of 5 by Aviator1 Who wants to be greeted by a gum chewing tattooed front desk employee
We arrived with great expectation until went to the front desk. Where a young lady did not have the courtesy to remove the gum from her mouth to talk to me checked us in. She also had a prominent tattoo on her right shoulder and arm. I've nothing against tattoos but even convenience stores make their employees cover their tattoos. Or maybe I'm just not hip enough!
May 12, 2014
Rated 5 out of 5 by SIKhDaddy91 Overall EXCELLENT
We enjoyed ever aspect of our stay at The W Downtown Austin. From the moment we arrived in the valet cicle until they came to take our bags down for departure, all staff were extremely courteous and friendly. We will definatley stay here again. Thank you,
August 12, 2013
Rated 5 out of 5 by chuck99 Very enjoyable stay in Austin
The hotel was located in a convenient area to convention center and area restaurants. Room was spacious and well maintained. Staff throughout all areas were friendly and helpful and requested input about room, stay, etc. Will definitely stay there again.
January 30, 2013
Rated 4 out of 5 by JPfromthe213 The Living Room
I don't normally drink cocktails, but when I do, I drink them at the Living Room at the W Austin. Wet Bar is also a great place to relax and grab some refreshments. Not to mention the location is so convenient and central to everything Austin.
May 20, 2013
Rated 5 out of 5 by Mosy Impressive hospitality starting from general manager.
We celeberated our 28th aniversary at W Austin.We had an amazing experience by being treated so special starting with General manager all the way to line employees.Great experience.I definitley would recommend it to friends and families!!!!
February 16, 2013
Rated 5 out of 5 by SaraH The bed was so comfortable!
I loved staying at the W! The bed was so comfortable that it made it hard to get up in the morning! I would stay here again and recommend it to all of my friends.
February 13, 2013
Rated 2 out of 5 by Tattie Disappointing
Great building, location, and rooms- but the service (with the exception of the pool bar staff) was disinterested, mechancial and underwhelming.
April 16, 2013
Rated 3 out of 5 by JRJJ Bad Experience at Busy Times
During SXSW, I would avoid this hotel. Some members of the staff were accomodating but everybody I spoke to at the front desk was extremely rude, especially at check-in and check-out. The temperature of the rooms was inconsistent, leaving you freezing half the night and sweating the other half. The in-room movie service wouldn't allow you to stop and continue a movie later and after we were promised a refund on our movie, it was still listed on our bill. For the price of this hotel, I expected a much higher level of service. Understandably, SXSW is a busy time, but a hotel should run at its finest during peak travel weeks. Left disappointed.
March 13, 2013
Rated 5 out of 5 by Douglas Outstanding Guest Service
I took my girlfriend to the W for 3 nights to celebrate our recent engagement. We have stayed in a number of 5 star hotels in our home country (the UK) and we both thought the service at the W was far better than we are used to. I contacted the hotel ahead of our arrival to let them know that we were celebrating our engagement and they made us feel extremely welcome and made arrangements for several additional treats to help us celebrate. The facilities are in great condition and well maintained and the staff, from reception to the bar, are extremely helpful and friendly. I highly recommend this hotel to anyone looking for a romantic break!
May 12, 2013
Rated 1 out of 5 by MarkTexNYC Customer service completely unsatisfactory
Sometimes a staycation is just what the doctor ordered. Especially when you have friends visiting from around the world and you want to enjoy all that downtown Austin has to offer without the hassle of long cab trips home after a night of fun. As a general lover of the W brand, and someone who has stated in a couple dozen around the world, my expectations for the W Austin were high. Austin (super cool city) + W (super cool brand) [should] = marriage made in heaven.
Sadly that was not the case. I am disappointed in W Austin and will have to think long and hard before taking my business there again.
The morning of my stay, the SPG iPhone app buzzed merrily, informing me that we had been upgraded to a Cool Corner Suite. OMG! *ring* *ring* - hey y'all, I have an awesome suite at The W, let's hang there for a while before we go out (message sent to several friends that morning).
Check-in comes around (6ish pm). LIne is long. Room card makers were broken. Staff was stressed and it showed.
Our turn. Associate welcomes us and proceeds to apologize, saying that she "just gave our room away to the couple in front of us." The only other remaining suite (the one that I was shown to have on the SPG app) was filled with cigarette smoke from previous guest. She then proceeded to lecture us on the upgrade policy--regardless of what the app says, we were told, wasn't guaranteed. The salt on the already open wound was that we had to wait about 20 minutes for an associate to escort us to our room as the card makers were broken and they were having to take all guests (one at a time) to their rooms (our keys were delivered 45 minutes later).
If it hadn't been for a tweet we sent to the awesome folks at @spg, I am confident that the W Austin would've dropped it. The tweet resulted in follow-up from manager, which got us some drink vouchers and a nice text late at night apologizing that the remaining suite was still filled with smoke.
An appropriate course of action would've been to refund the SPG points I used to cover my stay. The W refunded a small portion of the points spent, but not enough to make up for the great disappointment and lack of customer service we experienced.
February 9, 2014
Rated 5 out of 5 by VincenzoR Excellence All Around
W Austin was one of the best hotels I've stayed in. From the staff to the rooms I have absolutely no complaints. Thanks so much, can't wait to come back!
May 13, 2014
Rated 3 out of 5 by SPGGoldGirl 2nd ACL Weekend
Maybe some of the staff felt overwhelmed during the second weekend of the ACL festival, but I feel they should be prepared for this level of activity. On two occasions when I called Whatever/Whenever the person answering the phone was short and snippy. I believe this same person was at the front desk to check us out and was visibly upset and unhappy. If you are so unhappy take a break and regroup, but guests should always see your best face. If you can't be hospitable maybe you should not be in the hospitality industry. The rooms were ok but definitely not worth the hefty price tag. Valet, bell boys and cleaning staff were excellent.
October 15, 2013
Rated 2 out of 5 by Manju Room for improvement
We were really looking forward to staying here for a weekend during the Republic of Texas Biker Rally. We were given a room with a balcony over-looking the pool. The room was modern and clean. Coffee maker was not in the room but could be requested. No microwave. There was nicks on a lot of the furniture in which I called the front desk to report so we wouldn't get charged! Parking for the motorcycles was on the G1 level. Our room key cards did not work on the doors to get to the elevators which required us to walk the stairs up to the valet area and through the front lobby to the elevators every time we would return to the hotel. On the second day we got back to the room there was a sewage smell from the bathroom. Neither me or the wife had used the bathroom since we had arrived the previous day. The do not disturb was hanging on the door so the housekeeper didn't use the bathroom! I called the front desk and made them aware of the issue and was told they were sending an engineer up to the room. 20 minutes went by and nobody showed up. The smell was getting worse. I called again and told the front desk that the smell was unbearable to send somebody soon. My wife had to actually go outside because of the smell. Another twenty minutes went by with no "engineer" showing up. I went to the front desk and requested a manager in which he uprgraded us to a different room. This "upgrade" was the same identical room but without a balcony. I called and asked about the "upgrade" and they assured me that the room WITHOUT the balcony WAS an upgrade from the room WITH the balcony. They have a nice docking station radio for ipods. Unfortunately in our "upgraded" room it did not work! The other room's radio worked. I did not contact the front desk on this issue as it was late at night. I unknowingly dropped my sunglasses when entering the hotel's lobby and the bellman at the door chased me down yelling "Guy, guy, hey guy, you dropped your glasses." At a 4 star hotel I would think they would address their guests by either sir or ma'am, not "hey guy". I guess it's my wifes fault for wearing a low-cut shirt but the front desk clerk couldn't keep his eyes off her cleavage even while talking to me. We've stayed at most all the 4-star hotels in downtown Austin and never had a bad experience until staying here. Overall dissatisfied.
June 12, 2012
Rated 5 out of 5 by drbisco Awesome service
Great, friendly staff. Chic look. No coffee machines in the rooms, apparently available on request - found this out as I was checking out.
May 8, 2014
Rated 5 out of 5 by LifetimePlatinum EXTREME WOW!
My Son's girlfriend has an amazing opportunity to teach English in a foreign country and has decided to accept the position. Love knows no bounds and therefore they have decided to work through this temporary separation. She is going to be leaving in about a week. I decided a great gift to give them would be to treat them to a little mini-getaway at The W Hotel in Austin. I reached out to the hotel and connected with Caleb (from the W Insider Desk) at the W Austin to create this VERY special "Lovers Escape" for the two of them to celebrate their love. Caleb from the VERY beginning JUMPED in on this request to create a magical moment. I have come to rely on Starwood properties many many times in the past for my loved ones and VIP Business relationships over the years...well what Caleb put together is one of the most memorable experiences I have had! Let me see if I can describe in detail all the thought and love that Caleb invested in making this such a special WOW. It started out with Caleb spending about an hour with me on the telephone learning about My Son and his girlfriend, Inquiring and asking questions about what they love as far as music, food, activities, their hobbies, some special memorable experiences shared together. He was very thorough. He also organized some of their favorite activities while on property like - canoeing, and spa treatments. In addition, he worked with his VIP connections at some of the best restaurants in town to secure reservations and admission to some great entertainment venues for them. He covered everything from A-Z to make this an amazing experience! He even printed off pictures of them together and them framed them and placed them in the hotel room. I shipped out several imported bottles of champagne and he coordinated placing those in the room. He arranged the in-house Baker to create about 50 gourmet cupcakes, rum drenched donuts, and some other exotic delicacies in the room for them. He also worked with the in-house florist to create some beautiful floral arrangements. (Of course I covered the cost for all these extra amenities but he took leadership role in coordinating)The final magical touch happened today when he called me just a few hours before they arrived on property to tell me he was able to pull of an AMAZING room upgrade!!) The upgrade, the amenities, the special VIP treatment, all of that culminates together to make this a very special experience for My son and his girlfriend. Because I know, that on some nights while these two are apart, they may wake up alone, missing one another, and they can reflect back on this magical romantic interlude they got to share together before saying goodbye and the memories and joy and bliss will wash away any sadness! They will recall the love and closeness and the happiness and joy of that experience at The W Austin.
August 23, 2013
Rated 2 out of 5 by AUStraveler Great hotel, but staff is disinterested
Great location and facility - the room is very comfortable and spacious. I've stayed at this hotel several times for business and always find the staff to be lacking:
- Not acknowledging my Starwood status
- Not acknowledging that I'm a repeat guest
- Not opening the main front door of the hotel when I'm walking in
- Not saying hello or welcome when I get out of my cab upon arrival at the hotel
- Sounding generally bored and disinterested when I call with requests (in room dining, wake-up calls, etc)
I expect better from W.
April 15, 2014
Rated 5 out of 5 by GelatoQueen Badly needed full night of sleep
after hard week of events ending with The Turtle Restaurant's station in the Italian room of The Texas Wine and Food Foundation Tour de Vin held in the ballroom of the Austin W. This is our third year of participation and I decided, after having stayed at the New Orleans W, that it would be luxurious to stay the night instead of schlepping our stuff home in the middle of the night. We booked a Wonderful room and wonderful it was! I own a restaurant, The Turtle in Brownwood , Texas and I wish I could train my staff to be as consistently cheerfully helpful as the staff at the W. Wish I could take a peek at your training manual.
August 25, 2013