Rated 5 out of 5 by Dani324 Excellent Experience
I Spent a night in the WOW suite. It was phenomenal, the staff was so friendly and super accommodating especially considering the fact that we had many requests throughout the evening.
June 23, 2014
Rated 5 out of 5 by Rick007 Very nice, close to DC sights
Popular place with lots of traffic from local workers and politicians. Place to see and be seen. Hotel is 150 years old but recently updated. Rooms are small, as you can imagine, but recently remodelled. No complaints and the view from the rooftop bar is great.
Only issue is front desk wait is too long. They should have two there at all times.
June 20, 2014
Rated 3 out of 5 by MichaelLloyd Not The Warmest Greeting
I have to say that but for its location, I would not hurry back to the W. On my arrival, a wet, cold evening in Washington after a long cross-country plane ride, I went to check in. As I have been a Starwood gold member for years (and in some years Starwood platinum), and as these program highlight the upgrade-when-available feature, I asked the woman at the desk, "So do you have a nice room for me this evening?" Her curt response was "We're fully booked." I noted that that didn't respond to my question, and I got a very stern "You have the room you booked!" That rather set the tone for the stay, I'm afraid.
December 13, 2011
Rated 3 out of 5 by oscar FANTASTIC LOCATION, BUT BAD SPG
It is a location just front of the White House, so there is no other hotel, like this in DC.
Rooms, facilities are super nice and clean and comfy.
However, SPG recognition is ZERO, beside, instead of looking the White House got an unasked suite facing nowhere...and got charged $25 for ONE MUNCHIES withy out my authorization and with out reply for my question for this charges afterwards since.
May 5, 2014
Rated 2 out of 5 by Globetrotter2006 Checkout
At checkout at my request a charge of USD6.19 for a munchie consumption was removed because I had not consumed the product. I have now discovered that the charge was put back. The charge is being reversed and my foreign exchanges costs are being compensated.
This is disappointing since I was not informed that the charge was put back. A hotel such as W which incessantly prides itself in its promotions and during my stay as a top class hotel should not make such a fundamental error in client service, that is making a change to the final client bill without informing the client or providing an explanation.
I am ambivalent as to whether I could recommend this hotel. It has a good location and good facilities but overbearing self promotion is over the top!
April 8, 2014
Rated 5 out of 5 by JTF3 Overall experience
Staff was great, upgrade to a suite was a nice surprise, walking to sights, restaurants was easy due to the location. Roof top bar was a treat.
May 23, 2014
Rated 2 out of 5 by Bryan Style over Substance
The hotel looks hip, but the rooms are small and impractical. The sink is in the middle of the room, and the glass wall the shower shares with the rest of the room probably seemed like a better idea on paper. They did not get around to making up our room, and or the rooms of several others in our party. The Fitness Center was adequate.
The roof bar/restaurant looked like it had a great view, but the staff obviously wanted a hipper crowd than us, and all but told us to go elsewhere..
December 7, 2011
Rated 4 out of 5 by TangoandCash Nice rooms, good location
Nice rooms, quiet rooms. Large bathroom area with double sink. Work/desk space for business travelers would be a bit cramped. Good location close to Mall and museums, although several blocks to a Metro station. Hotel dining options left a bit to be desired--food at the restaurant was good but service was slow and not attentive. Prices were a bit steep, even by hotel standards. Several other, better dining options within a couple blocks. Rooftop bar is very much a "see and be seen" location with overpriced drinks to match.
June 5, 2014
Rated 1 out of 5 by Andi How is SPG not paying attention to the issues with this hotel?
I checked into my hotel room and noticed immediately that it was very humid (think FL in summer). I called down to the front desk with my concern. I said, I haven't unpacked yet, maybe you could just switch my room. No, we will send up matience immediately. Matience did show up about a minute later and told me "these inside rooms have a humidity problem. I will adjust your thermostat so you can lower it down to 60. That should take care of the issue. I will be back in 20 minutes to check on you. This did not seem to help. 30 minutes later, I had to leave for dinner. I returned late that evening to find a cold and wet room. All night I fought the temp settings. I believe I got a cold from the room. The next morning I infored the desk that there is a huge humidity issue in the room. I requested a dehumidifier. They did deliver this to my room. Unfortunately, I entered later the afternoon to find not difference in my room. I called down stairs and asked for the 2nd time to switch rooms. They told me to hold on and they would call me right back. 30 minutes later, I packed my bags and went to the lobby. Explained the issue and was met with "I am sorry, we are sold out tonight." I immediately asked for a manager. The manager then took me to the room next door. Still humid. She proceeded to show me 3 additional inside rooms before I told her she needed to find me a non-humid room or move me to a different hotel. I didn't care what size my bed was or how big my room was...this was unexceptable. Finally, they found an outside room which was not clean. She checked my bag and bought me a hot tea until my room was finished being cleaned. I was very disappointed tat no one checked on their Platinum guest after that. Then at 10Am the next morning, someone knocked on my door and told me it was strange that I was still there since they showed I already checked out. I said nope, I am still here. She said she would check me back in. I then checked out about 11:30. I went down to the desk to confirm they had my starwood number since it was not on my bill. I think it is strange to ask me how my stay was...and after complaining not doing anything about it or saying you were sorry about it. I will never go back and recommend you don't go either.
March 29, 2012
Rated 1 out of 5 by Chris946 Bad Experience
Stayed April 11th through April 15th 2014. It was the worst hotel experience ever. I was there with my wife and two children. Friday night and Saturday night we were awoken several times by loud hotel guests on my floor (9th) outside our room 946. On Sunday morning at 3am I had go out in the hallway and tell people to keep quiet. I was rudely and profanely spoken to by several drunken guests yelling and screaming in the hallway. I then called the front desk and was told they had received several calls and security would take care of the matter. The next morning when I went down to complain there was no manager on duty just a clerk named “Robbie” who feigned concern and told me a manager would get back to us and call the room. That did never happen. So I went back down later and talked to Aurelin Harris the manager. I explained what happened and that my wife recorded the incident on her cell phone. She couldn’t have been less concerned and did not want to listen to the recording. She said the hotel could not control what went on in the hallways! She was not very helpful. She did offer to move our room but that wasn’t helpful since we were staying with family in the room next to ours. I asked that we be compensated for that night. She would not do that. They took off $130 on a four night stay!
Also, we were told there were no vending machines so you can’t get a cold bottle of water anywhere. We finally asked at the desk for water and they gave us each a warm bottle. And don’t book a room when there is a wedding going on in the basement and the rooftop bar is crowed….the elevators can’t handle the capacity and you end of waiting a very long time for an elevator. All in all, way overpriced, staff is not that friendly or accommodating, rooms are not that great for the cost. Would never recommend this hotel and actually make a point to tell everyone every chance I get about how poor my experience was.
April 22, 2014
Rated 5 out of 5 by MrMC W Washington DC is a fine hotel
The facility was very nice and the staff was first rate. My room was very small.
May 15, 2014
Rated 1 out of 5 by Janela The "Forget it" Hotel
Besides location this is the "Forget it" Hotel. Need help with your luggage on arrival? Forget it cause staff will run from you instantly. Need a calm check it? Forget it cause it takes ages to find a reservation. Need a clean room? Forget it cause you have to wait till 7 or 8 pm to have housekeeping. Need a quite breakfast? Forget it cause it will take at least 40 minutes to get some (poor) service. I am a big fan of the W Hotels concept but the one in Washington for sure has no way to reach the basics of a 1 star hotel and it is far from being close to the expectations of SPG clients. Overall an experience to forget. Nothing more than a upscale bar (POV) with some rooms for the untold visitor. FORGET IT!
May 13, 2012
Rated 4 out of 5 by wigstheome Service over Substance
Great location, and outstanding service from the valet to the front desk. Understand this is an old hotel (Hotel Pennsylvania) that has been renovated, but must live within its bones. So do request a room away from the lifts, as the sound of the lifts going up and down is a hindrance to relaxation (or a good night's sleep). Fortunately, I was able to change rooms. The fitness facility is small, but works. Restaurant is perfectly acceptable, although I have no idea how they ran out of green tea. Ultimately, think location and service, bounded by the reality of the structure.
April 9, 2012
Rated 4 out of 5 by CN53 Excellent location - convenient to everything.
Hotel personnel are friendly. The cleaning team needs improvement. One day fresh towels were not left. Another "spare" pillow cases" were left in our room. Another day no bath mat was left.
Drink prices in the roof bar are very expensive (overly so) where I won't go back there.
May 26, 2014
Rated 5 out of 5 by RF85364 Review
Had an excellent stay at the hotel. I would recommed this hotel to everyone.
June 7, 2014
Rated 5 out of 5 by Happygirl100 Great Stay
Hotel was lovely as was the staff. Very responsive to our needs. We upgraded our room after seeing how small the initial room. We upgraded to a suite and it was perfect for our 7 day stay!
Would recommend this hotel for location to all that Washington, D.C. has to offer!
June 5, 2014
Rated 2 out of 5 by EMC76 Paper thin walls, lots of noise
Front Desk Staff, Bliss products, and bed all FANTASTIC. Unfortunately, though, this hotel is just old, and the walls are paper thin. I could hear everything my neighbors were talking about, and since I was on the 9th floor, I could hear the music from the rooftop lounge pulsing into my room until 2am each night. I ended up having to call to request ear plugs, which arrived 45 mins after my initial request. Also, the room service menu left little to be desired, although I am wondering if I only had a partial menu in my room. It's a lovely hotel, but one of my main needs this weekend was to get some sleep after two very exhausting days. The noise levels were almost intolerable.
May 19, 2014
Rated 5 out of 5 by JLeoni What does "Green" includes?
I had a great experience at the W. THe restaurant at the lobby and the Rofftop bar are really priceless. The only thing left unclear was the "green" offer given on my arrival. It usually includes no need for towel exchange to reduce laundry requirements and save precious water and natural resouces. The attendant offered 500 reward points for picking this choice, which I gladfully accepted. However, although my room was cleaned and toiletries exchanged, my bed was left undone throughout my stay. I'm not sure if this was part of the "green" deal, but I think there is no environmental benefit in leaving the bed undone. Overall service was great, but this left an unclear impression on the "green" deal.
April 1, 2014
Rated 5 out of 5 by josh929292 Amazing Front desk..
I'm very glad to say this property is amazing. Great front desk staff. John was a great person and basically helped any way possible. Roof top POV bar is also a treat. 5 stars!
June 4, 2014
Rated 1 out of 5 by yyz2dc Steer clear if you want to sleep
My wife and I were looking for a local downtown getaway as our first night away from our 4-month old. We chose the W because we love the rooftop patio and trust the value and experience that SPG offers at all of its properties.
Upon checking in, I was offered a room with a view of an alley. I chose to pay to upgrade (surprisingly, as an SPG Gold member, no upgrade was offered). The employee assured me that, on the 7th floor, noise from the bar would not be an issue.
Around 12pm, my wife and i were awoken to the pounding base of ridiculously loud music from the hotel's (beautiful) rooftop bar. The music did not stop until about 3am. As you know, you can't ignore base.
At that point, an unending parade of shouting, screeching drunks loitered in front of our door (yep -- $40 upgrade and our room is in the elevator lobby), in one case attended by a bellhop.
By morning, my wife and I had gotten about four hours of interrupted sleep between the two of us. Staycation ruined.
If you value a good night's sleep (or sleep of any kind), steer clear of this property.
March 12, 2014
Rated 5 out of 5 by BERF THIS HOTEL NEEDS AN UPDATE
Check in and Check out was not up to spg standards at all in fact Check out was ridiculous.. She asked me if there was any charges I told her yesterday as in Friday there were gummy bears and Saturday there were pringles..She said OH and added them and then said there was $25.95..I said for what..she said I don't know IT IS NOT LISTED..I said those are the only 2 charges..REALLY NOT LISTED..she said maybe an umbrella? I said No I did not take anything other than what I told you..she took it off the bill but HOW DO YOU NOT KNOW WHAT YOU ARE TRYING TO CHARGE ME FOR? ridiculous..Furthermore on check in there was ONE person and no special line for SPG..not impressed
May 12, 2014
Rated 5 out of 5 by Cort My favorite Hotel on the East Coast
The first time I ever stepped foot into the hotel was for the night life on the rooftop... recommended to me by everyone ever. Next step was to get a room on my next visit. I'm so glad that I did. I DJ all over the country and unfortunately roll from hotel to hotel more than I ever planed on. Its very very rare that you find a hotel with the quality like The W. From the second you walk into the gorgeous lobby you realize that its "like that". Its decor is incredibly edgy and elegant all in one, the view is one of a kind, the White House what, a block away? The room itself was immaculate, elegant with its own modern twist. The bathroom was beautiful and huge. Somehow I've found myself an actual fan of this hotel.. I will be a lifelong guest to this hotel and plan on returning for any reason I can find to stay.
December 19, 2013
Rated 3 out of 5 by NJ07446 Not what it use to be
My husband and I are SPG members and have been coming to the W Hotel for many, many years. We have noticed a drop in the service over the last view years. We used to always get a room upgrade, this rarely happens anymore. This time we asked for an early check-in and we're put off.. The ironic part is that if you are waiting for people to check out in order tomale up the rooms, then it follows that the guest there for more than a night should have their rooms serviced first thing. We left our room at 9:30 am and did not return until 3:00 pm and our room was still not made up. In fact, we reached our room at the same time the housekeeping service did. Very, very, poor planning on the part of housekeeping.
We visit D.C. Several times a year, which we will continue to do , but I am not sure we will be staying at the W.
May 28, 2014
Rated 3 out of 5 by holidayXX Great location but a victim of its success
The hotel is in a great location and service was OK. Rooftop area was great for viewing but as a hotel guest there was nowhere for me to enjoy the location other than with hundreds of other guests in a really noisy environment. Even the hotel foyer had a DJ and load music, there wasn't anywhere just to have a quiet drink or relaxing space.
May 31, 2014
Rated 2 out of 5 by Schnubbelino Great Location - Great Rooftop - So/So Service
The hotel is in an unbeatable location, but management needs to decide if they want to be a night club or a hotel. Responsiveness of staff was not up to expectations, housekeeping on one day failed totally, internet access in room was intermittent throughout stay, reaturant wait staff could not care less about customers. what really sels this place is the location.
April 23, 2014
Rated 5 out of 5 by Steve83 A+ Staff
Great hotel. Right next to the the White House and Old Ebbitt Grill. $21 uber taxi black car from the airport to hotel. Can't say enough positive things about the staff. Extremely helpful, pleasant, and honest. Platinum status acknowledged and upgraded to marvelous suite (1001). Room layout was good and comfortable but be advised, it's right underneath the rooftop club. Loud music on the weekends til 3am. If you're a light sleeper or planning on going to bed early this is not the floor/room for you. Hotel room key gets you access to rooftop bar without having to wait in line. Solid hotel.
March 10, 2014
Rated 5 out of 5 by Skidmarks "could be my last trip ever"
I was about to deploy to the desert and my wife and I were able to meet one last time in DC before I left. I checked in wearing desert pattern utilities and the staff asked if I was "coming or going." I answered "going" and the front desk gentleman told me he had a room for me. We were thrilled to get a spectacular view of the Capitol Mall and a very comfy bed.
This would have made our weekend by itself but in the morning the breakfast was good with very pleasant staff and my wife had some carrot juice drink concoction that she still talks about today.
We found the upstairs balcony/lounge area to be a wonderful place to just sit and drink hot chocolate (It was winter!). We spent hours there sitting and talking until we each had to leave in our own directions.
I come home in a month or so and I can not wait for us to have a reunion of our awesome weekend at the W.
June 18, 2012
Rated 4 out of 5 by Rastro outstanding customer service
I have staye at the W DC many times and have always been impressed by the friendliness and responsiveness of the staff- they are unmatched.
April 25, 2014
Rated 1 out of 5 by randomnick12432453 Front Desk Staff Aloof and Hostile
When we first checked in, the front desk staff did not acknowledge my platinum status and forgot to offer my amenity until I asked -- this is extremely annoying because these should be automatic and part of the standard operating procedure. None of the staff wear name tags so it's impossible to identify them. The worst part was when we returned after moving rooms to ask for assistance in informing the housekeeping staff about a credit card that we might have left in the room. The front desk staff did not make eye contact and continued to scribble on some paperwork she was working on, glancing up occasionally to and then making a hasty inquiry on the walkie talkie. She made me feel that we were a chore and nuisance for seeking her help, rather than feeling welcome -- this is just unacceptable. Management does not respond to emails, so don't bother writing. I stayed at a 5 star SPG property a couple of blocks away when I returned to DC the following week, where the service was much better.
April 16, 2014
Rated 4 out of 5 by RickNYC Fun and hip
A Friday and Saturday night stay made for a very enjoyable weekend while I attended a family event. The location was excellent. The roof bar was amazing. The Saturday night rave in the lobby shook the building (at least in my third floor room)! however, so be prepared for that until 1 am before it quiets down. All the staff we're kind and attentive. Maybe the wifi should be free, and the valet parking (at $50/day) was a bit pricey (but then, I'm more used to these prices in NYC). I was happy and enjoyed the W experience.
May 19, 2014