Rated 5 out of 5 by jarthur Excellent
Overall the hotel was excellent and the staff was very nice.
One minor note the robe in my room was very very small, I am an average size man and wasn't able to get my arm into a sleeve.
January 24, 2014
Rated 2 out of 5 by metaverse High price for very little
Checked into the hotel, hallways were littered with trays, and glasses from the weekend activity. Never changed over the course of my stay. Perpetual trays, and trash in the hallways for 4 nights. Dresser in closet did not open due to closet doors not opening far enough, can't believe it was never noticed before. If you want to overpay for a room in center city DC, look for one where the stay pays attention to the details.
December 7, 2013
Rated 5 out of 5 by LTCBuddy Superior Customer Service
Booked a room with points for a Saturday night stay as my wife and I were without our 5 and 3 year olds. Upon arrival, Eli upgraded our room without my even asking if that were possible. We then received complimentary glasses of champagne and two free drink vouchers. WOW- what treatment! My wife was very impressed and this was a much needed boost as she is still convalescing from surgery. We spent time on the roof top deck (POV) and then had a sensational late night dinner at J&G Steakhouse. A late checkout was given to us so we slept in and enjoyed brunch without having to worry about check out. We had a wonderful time thanks to the customer-focused W staff. We will be back for sure!
May 2, 2012
Rated 5 out of 5 by Lance The Best W Hotel in the Country!
I have stayed at the W Hotel in DC over 20 times this past year and it keeps getting better and better. The hotel is the ultimate combination of elegance and style. It has it all; wonderful sleeping quarters, the most happening DC evening bars, a top notch restaurant, and some of the best customer service in DC. Rarely do I leave the hotel except to go into the office. As a matter of fact, most of my traveling colleagues have switched hotel chains and have started staying at the W. Frequently, my DC resident colleagues join me for drinks and dinner at the hotel. They love it! Customer service at the W has reached a very high level in it's short life as a Starwood Hotel. The hotel lobby and roof top bar look like a picture out of a magazine. The view for the roof is the best in the city. The outstanding setting and great people watching crowd makes the price of the drinks worth every sip. The entire W Staff is always working to meet your every need. Don't forget to use the Acura Experience for free transportation within a five mile radius of the hotel. No other hotel in DC offers this service. I have stayed at many hotels in the DC area and the W Hotel truly has the overall best accommodations in the city to offer the sophisticated seasoned business and leisure traveler. If you like to be pampered and have a fun time after a busy day in the office, stay at the W Hotel in DC. You'll love it
October 23, 2011
Rated 5 out of 5 by Patrick99 Great hotel and great location
I came into town Sunday evening for a meeting early Monday morning, and choose this hotel due to its location to my meeting. Check-in was quick and efficient. The woman at the front desk welcomed me, explained the differences in the hotel bars and restaurants and where everything was. She gave a double look and offered me a couple options for my Gold Upgrade, and then walked me to the elevator. The entire process gave me more information and took less time than check-ins at most other hotels.
The roomm was nice, well appointed, but small. The windows opened to a lovely view. I did notice that there were some things (like a corkscrew and extra towels) missing from the room, but that did not matter to me.
The front desk recommended the Old Ebbitt Grill, 1 block up 15th street for a late dinner and drinks. GREAT choice! Was much cheaper than the hotel restaurants, and the food and atmosphere was great. I will eat there again on my next visit to DC. I also had drinks in the rooftop terrace, POV. I found it to be overpriced, but the view is something every visitor should at least check out. I also had a late lunch there after my meeting and before leaving for the airport. Again, it was a bit expensive for the portion sizes, but food was delicious.
Check-out was also easy and efficient. I recieved my emailed bill the next morning, and amazingly, no erroneous charges that are so common with Starwood Hotels.
This is an old historic hotel renovated to the W Style. Despite the "old" features of the hotel, it is still very clean and in good working order. I know that can be difficult to perfect.
This is an A+ property. It was the best experience I have had in a Starwood Hotel
September 11, 2012
Rated 4 out of 5 by wigstheome Service over Substance
Great location, and outstanding service from the valet to the front desk. Understand this is an old hotel (Hotel Pennsylvania) that has been renovated, but must live within its bones. So do request a room away from the lifts, as the sound of the lifts going up and down is a hindrance to relaxation (or a good night's sleep). Fortunately, I was able to change rooms. The fitness facility is small, but works. Restaurant is perfectly acceptable, although I have no idea how they ran out of green tea. Ultimately, think location and service, bounded by the reality of the structure.
April 9, 2012
Rated 5 out of 5 by April8001 This hotel is over the TOP!
The hotel staff is very professional, and truly have the customer in mind. The rooms are wonderful, love the Bliss product. They made our event a success, everything went very smooth.
May 1, 2012
Rated 3 out of 5 by MarD W DC
Stayed on our wedding night, room was nice but no view window was coated so you couldnt even see outside at all and there was poudning bass from the club on the floor above us until 2am, We've had better W experiences. The rain shower was very nice and the room stylish, comfy bed, alhough the toliet seat was broken and slid all over the place and their was a hole in the sheets on the bed. I thought since we are such loyal starwood users they might offer us a room upgrade for our wedding night but they didnt do anything special not even a free drink :/
October 23, 2012
Rated 5 out of 5 by Courtney1 Concierge service was outstanding
The staff at the W Washington DC were unparalleled. I had the misfortune of getting food poisoning during my visit (NOT from a W property), and as I was traveling alone I was somewhat stranded. The concierge truly went above and beyond - checking in on me regularly, personally bringing ginger ale and crackers...even going to the nearby pharmacy to pick up a prescription that my doctor had called in. The hotel allowed me to check out late at no additional charge and then drove me to the train station.
In what was generally a very unpleasant experience health-wise, the staff at the W did their best to make me as comfortable as possible and the service absolutely fantastic. I was already a Starwood loyalist, but this experience truly made me realize the value that this company places on customer service and upholding their brand values.
Thank you, W!
May 29, 2012
Rated 4 out of 5 by Rbw2 Great staff, but too loud to sleep
While the hotel was beautiful and staff went above and beyond to be helpful, I cAnnot recommend this hotel. The first night there was a party on the roof organized by the hotel. The music was so loud we could feel and hear it with ear plugs in place until 3 am. We were 4 floors below the roof! When I mentioned this to front desk staff, I did not even get an apology! The second night we were unable to sleep as the people in the adjacent room were quite loud until 2am. It sounded like they were in out room!
October 30, 2012
Rated 5 out of 5 by Andrew Amazing!
I couldn't be happier with my stay at the W Washington DC. I stayed for a weekend to enjoy the city and see the sights with my girlfriend. The hotel location is perfect. It is within walking distance to all major attractions and landmarks as well as great restaurants and bars. The staff was unbelievably accommodating and friendly. I really felt at home and the staff was the most professional I have seen in many years. Having drinks at POV (the restaurant and bar offering views of the national mall and white house) was an amazing experience. I also had the opportunity to eat at JG Steakhouse also located in the hotel. The meal and service were second to none. oh yeah, and the room was extremely nice, modern, and comfortable.
Overall, can't wait to come back and stay at this hotel.
December 7, 2011
Rated 2 out of 5 by JRCinco5 Review
My husband and I reserved the Washington Hotel for 4 nights. We visited the rooftop lounge only to find out that ALL tables are reserved and you must request/reserve a time to sit. We stood at the bar and ordered 2 drinks which cost us $30. We still think the bartender over charged us and pocketed the overage..1 crown & coke & 1 glass of wine for $30. With the amount we were charged for the room I would think I could sit in a lounge chair on the roof and not pay more than $15-$20 for 2 drinks. We were not happy and do not plan on staying at this hotel again nor recommending to our friends who visit Washington frequently. We had to fight to get a "view" room since there was NO UPGRADE avail - we are gold members and didn't get any special benefits...not what has been promised to us.
October 24, 2012
Rated 4 out of 5 by Jeremy949 Great location!
Just stayed with my wife and it is a great hotel. The staff was great when we got to the hotel and very helpful. Got in, asked for my upgrade and it was given and up to the room in just a few minutes. The location is right in the center of it all. The rooms are very modern and up to date. The one plus thing that the W Hotels have is the Acura experience. It saves you money with traveling around the city within so many miles. When I go back to Washington DC for vacation, this is the hotel I will stay at.
January 1, 2012
Rated 1 out of 5 by Dissssappointed Disappointed
Hotel seems more interested in being recognized as dance club than hotel. Hotel workers in lobby looking more to pick a fight than service guest.
Must have new manager who thinks he is running a rooming house. (guests walking halls in underwear).
October 28, 2013
Rated 5 out of 5 by Taylor91011 Exceptional Service and SPG Recognition
From Dan at the front door to Ermias the security supervisor, the staff here exceeded our needs! Robbie at the front desk was so helpful throughout the duration of our stay. We have already booked future reservations and cannot wait to get back to this property (or the POV lounge!)
October 21, 2013
Rated 5 out of 5 by DC27 Excellent Hotel, Excellent Staff
This review is long delayed, but I wanted to recognize the excellent hotel staff at the W Washington D.C.
I came to the hotel in April to celebrate my anniversary, and this hotel helped make the occasion even more special. The rooms are beautiful, and the location is great.
I wanted to specifically thank Cody, the W Insider, for his exceptional hospitality. From the moment that I booked the stay, until we checked out of the hotel, his efforts made our stay very memorable.
July 10, 2012
Rated 3 out of 5 by AccusedFraudster Front desk staff need better training
I checked in for my Anniversary weekend on a Friday morning around 2am. The front desk then asked me if I had another Starfriend letter (which entitles me to a discounted rate). I told them it should already be in their possession via fax. Then they told me that it looks counterfeit, they needed me to produce another one! I told them to follow proper procedures of verifying the legitimacy of the letter before they make a determination of its authenticity. After they did their due diligence, they confirmed that it was legitimate. Being my first time at the hotel with my fiancé, it was embarrassing when they accused me of faxing a fraudulent letter before they checked. This left a bad taste in my mouth. The overnight staff could use some training on professionalism & courtesy! The room itself was spectacular and the hotel is great. They just need better staff!
July 1, 2013
Rated 5 out of 5 by AndreaM1 WWWWonderful!
Loved this hotel, location is absolutely fabulous, staff couldn't do enough. I am definitely coming back and have recommended both the hotel and Washington to all of my friends back here in England. Washington is a lovely and amazing city and I think staying at the W hotel made the whole experience of visiting such a great place even better.
September 16, 2013
Rated 3 out of 5 by RJS1 needs some additional Work to earn the W respect
For a W, I must say that I was underWhelmed.
While I do appreciate that this hotel was an acquisition of an older property with a massive facelift, regretfully the underlying cracks are visible in the façade.
The staff are marvelous, from the Bell/Valet staff to the Front Desk. SPG care was provided in the form of an upgrade, and I must say I appreciated it, because if the room I received was an "upgrade" of my original, I'd never want to stay here as a regular traveler. Small, cramped, and overall tolerable for a one-night ricochet into town for business.
The rooftop bar is nice, and quite cozy even in the winter with the tarp up and the heaters on full blast. Perfect for a Remy or Bailey's to warm up with, although the misery on the faces of the servers dulled the pleasure of my stay.
Overall - I'm a sucker for SPG, and this place did well enough by me that I'm not going to miserably lambast it, but I'm not going to be rushing back anytime soon. There are better SPG properties to stay at in DC.
December 22, 2011
Rated 2 out of 5 by ChiefBigTalker Please stop with the perfumed cleaning products
For the second time in two monthis, upon arrival in my room I was met with the overwhelming, burning stench of excessive use of perfumed cleaning products. I don't understand why this hotel cleans rooms this way. Other W hotels don't. The roooms aren't any cleaner. Just stinkier. And enough to make your eyes burn.
January 2, 2014
Rated 5 out of 5 by DWfromLA Wonderful!
This is my favorite hotel, period ... anywhere (and I travel a lot). The staff at this hotel have great pride in the level of service. The Welcome desk staff was just terrific. I hosted a small event at POV and dined at J&G Steakhouse -- and the staff was terrific. Although I haven't stayed as much since I relocated (temporarily) to DC, I was reminded last week why the W DC is my favorite.
December 19, 2011
Rated 2 out of 5 by Carsten17 Great location, but service not up to par
I stay in Washington, DC about twice a month (usually at another luxury hotel that is not affiliated with SPG), and have to say for the room rates the W charges service is subpar and employee attitude problematic. This was my second stay and both times staff at the POV bar asked us to vacate our seats while we were still enjoying our drinks. I have never had this happen at another hotel bar, not even in New York. The SPG Platinum breakfast is the bare minimum required and they had the audacity to charge us $6 for a banana. I like the W brand, but this hotel I would not recommend unless location is the only consideration. For that, SPG point redemption is a good value, but I would likely not consider booking a revenue stay here in the future. From a corporate perspective, this hotel has never responded to any of our meeting RFPs and based on the general attitude at the hotel this doesn't seem surprising.
May 9, 2012
Rated 1 out of 5 by Louis48 DARK & DIRTY
TINY ROOM WITH FILTHY DEEP SHAG CARPETING / GROUT IN SHOWER BLACK IN CORNERS AND SIDE / ROOM LIGHTING TOO LOW FOR READING - ONE LAMP BARELY FUNCTIONAL / 2ND NIGHT HAD TO FIND AND REQUEST HOUSEKEEPER TO MAKE UP ROOM AT 3 :30 PM / BATHROOM SINK TOOK 5 MINUTES TO GET WARM WATER WITH LITTLE TO NO WATER PRESSURE / AT $300. ROOM BLOCK RATE THERE IS NO VALUE.
May 21, 2012
Rated 3 out of 5 by LesleyA Hotel Dropped the Ball Bigtime
What a shame, This hotel could have earned five stars all around but lost several when we checked in late at night and discovered that the hotel somehow didn't have on our reservation that we needed TWO CRIBS for our less than one year old TWINS. Clearly that was the first thing I requested when making the reservation. had the reservationist told us there would only be one crib upon arrival, I'd never have booked. Nonetheless, to the check in person's credit, he did scramble at 11 p.m. at night to find us another crib to no avail. No provisions were made whatsoever. A suggestion from check in to put the babies in the double bed was absurd. Luckily we travel with a backup just in case--a MASSIVE playpen that was in the back of our car trunk. We asked them to bring the car back around to retrieve it. This didn't happen until several calls later. At midnight our playpen arrived. Our poor daughter was forced to wait and then sleep on a hard playpen. we did not receive any apologies or calls updating us on the status of this alleged crib search. I called at around FIVE PM the second night of our two night stay and only then did I receive the second crib. Inexcusable. When checking out, I asked for them to remedy the situation. The lovely check out girl said, "what would be fair?" Frankly a free stay would have been fair, but she did take off our parking charges. Better than nothing, but also gave me a bumbling apology, offering an inane excuse to the effect of the fact that two cribs in a room wasnt regulation. What? That is not only absurd, but if it were true, it would be discriminatory. Appalling. Inexcusable. A shame, really, And being an SPG member was usless. No preferential treatment whatsoever.
January 1, 2012
Rated 2 out of 5 by marusya757 computers are always down
I booked 2 rooms for 2 nights for my dad's 77th Birthday celebration. When we checked in computers were down and it took us 30 minutes to check in. On our check out comps were down again and receptionist promised to e-mail my invoices - I found 100 USD overcharge on it!
Still trying to solve this problem...
April 8, 2012
Rated 1 out of 5 by AAKKDD Hotel is not for women
I was extremely disappointed in my stay at the Washington DC W Hotel. The "Wonderful" room I had was much less than wonderful. While the room had a couple small windows they were covered in a way that barely any outside light came in the room. The room was dark, especially in the bathroom where there was only one light (very dim) over one side of the sink and one overhead light. For a woman trying to put on makeup this was awful. The mirror that was near the one light was too far away to be able to see to apply make up. The hairdryer was cheap and did not work well. I asked for a better one but was told that was all you had. I've gotten better hairdryers at much lesser hotel. I expected a high class hotel for nearly $400 a night, but did not get it. I had NO cell service in the room and bought the $14.95 a night wifi which only work some of the time. You'd think in this day and age that a hotel could fix connectivity issues. Overall a bad experience for a hotel chain that should do better
October 28, 2012
Rated 5 out of 5 by PanaCraig Great Stay!
We enjoyed our stay! Were in for a night only and would have stayed longer. Staff was very friendly, accomodating and capable. As SPG member I was greeted with appreciation for loyalty. Roof top bar is a must see/do while in DC.
August 11, 2012
Rated 2 out of 5 by islandbums Looks can be Deceiving!
Worst experience of all. No hot water, bad plumbing, unclean room, lazy staff, noise level at night from bars that one will hear in rooms, elevator is poorly lit, lack of communication between hotel and customers
April 22, 2012
Rated 1 out of 5 by CK33 Not what I would expect from a W Hotel
When we arrived we were in a room on the 10th floor which was under construction. This is interesting since they were not at capacity and the reservation was made months in advance. I can only assume that because of the construction, the hallway was extremely hot and humid which we addressed during our stay, but it didn't seem to get any better. Everything in our room was damp such as clothes, carpet, bedding, towels, etc.
Additionally, everytime we called "whatever/whenever" (this would be 0 on your in-room phone) they never seemed to have what we were asking for such as a coffeepot, a fan, or a blanket until days later. The Hotel does offers a complimentary Acura Car Service but somehow that never seemed to be available when we wanted to use it.
We did enjoy our night at POV and the bartenders downstairs were awesome but you don't have to stay at the hotel to enjoy either of those things.
They are obviously renovating the hotel to make the rooms nicer but I would venture to say management needs an overhaul, as common sense would tell you not to put guests on the most uncomfortable floor during construction, especially when we were told, 2 days before we were scheduled to leave, that we needed to pack up our room and move to another floor as our current room was scheduled for renovation the next day. No that's not a joke. At that point we were over it and just wanted to go home.
September 13, 2013
Rated 5 out of 5 by tennisplayerinlr Beautiful, Historic, and Exciting
This hotel has a great location near many of the site you want to see in DC. It is very beautifully decorated combining its historic nature with modern convenience and style. The staff was very friendly and helpful. The only suggestion I would give is the internet should be included with the room, but that is a suggestion to the hotel industry as a whole. We have come to expect it as part of the package.
December 23, 2013