W Washington D.C.

  • 515 15th Street NW,
  • F St. Between 14th and 15th Street
  • Washington,
  • Distrito de Columbia
  • 20004
  • Estados Unidos
  • Mapa

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Rated 3.8 out of 5 by 452 reviewers.
Rated 3 out of 5 by Old Hotel Washington Robbie was awesome at the front desk...both checking us in and arranging a late checkout the next day. The room was really small and the bathroom sink too shallow to stay clean. The lunch menu on the rooftop is way too limited. Valet parking was very slow. July 24, 2014
Rated 1 out of 5 by Steer clear if you want to sleep My wife and I were looking for a local downtown getaway as our first night away from our 4-month old. We chose the W because we love the rooftop patio and trust the value and experience that SPG offers at all of its properties. Upon checking in, I was offered a room with a view of an alley. I chose to pay to upgrade (surprisingly, as an SPG Gold member, no upgrade was offered). The employee assured me that, on the 7th floor, noise from the bar would not be an issue. Around 12pm, my wife and i were awoken to the pounding base of ridiculously loud music from the hotel's (beautiful) rooftop bar. The music did not stop until about 3am. As you know, you can't ignore base. At that point, an unending parade of shouting, screeching drunks loitered in front of our door (yep -- $40 upgrade and our room is in the elevator lobby), in one case attended by a bellhop. By morning, my wife and I had gotten about four hours of interrupted sleep between the two of us. Staycation ruined. If you value a good night's sleep (or sleep of any kind), steer clear of this property. March 12, 2014
Rated 5 out of 5 by W Washinton!!! The W Washington was wonderful. We had a great experience. Staff were VERY helpful and responsive to our needs. July 25, 2014
Rated 5 out of 5 by GREAT HOTEL FOR YOUNG PROGRESSIVE GUESTS I stay at the W hotel in DC approximately 1-2 times per month and each time my stay is nothing less than exceptional. The front desk staff is always polite and assist with upgrades when available for its valued members. The rooftop bar is an added bonus. If you want a quiet stay or retreat then this hotel is not for you but if you want a young vibrant scene with great networking potential, then this hotel is for you. June 23, 2014
Rated 1 out of 5 by Poor customer service I made several phone calls directly to this hotel to confirm particular rooms and locations that we desired. When I arrived, they told me those rooms were not available and gave me other rooms. I was pretty much told to take it or leave it as they had no other rooms available, I was furious. Then when I went to check out, I found out they actually charged me for the more expensive room which they failed to give me. Talk about some nerve. As we were waiting in the lobby one afternoon, we heard them giving someone else a room they hadn't requested. Obviously, they are more interested in making things easy for themselves rather than accommodating the consumer. I would never recommend this hotel to anyone else. July 12, 2014
Rated 2 out of 5 by Checkout At checkout at my request a charge of USD6.19 for a munchie consumption was removed because I had not consumed the product. I have now discovered that the charge was put back. The charge is being reversed and my foreign exchanges costs are being compensated. This is disappointing since I was not informed that the charge was put back. A hotel such as W which incessantly prides itself in its promotions and during my stay as a top class hotel should not make such a fundamental error in client service, that is making a change to the final client bill without informing the client or providing an explanation. I am ambivalent as to whether I could recommend this hotel. It has a good location and good facilities but overbearing self promotion is over the top! April 8, 2014
Rated 2 out of 5 by Tiny Room Small room.bad sliding bathroom door.missing toothpaste and toothbrush. July 24, 2014
Rated 1 out of 5 by The "Forget it" Hotel Besides location this is the "Forget it" Hotel. Need help with your luggage on arrival? Forget it cause staff will run from you instantly. Need a calm check it? Forget it cause it takes ages to find a reservation. Need a clean room? Forget it cause you have to wait till 7 or 8 pm to have housekeeping. Need a quite breakfast? Forget it cause it will take at least 40 minutes to get some (poor) service. I am a big fan of the W Hotels concept but the one in Washington for sure has no way to reach the basics of a 1 star hotel and it is far from being close to the expectations of SPG clients. Overall an experience to forget. Nothing more than a upscale bar (POV) with some rooms for the untold visitor. FORGET IT! May 13, 2012
Rated 3 out of 5 by FANTASTIC LOCATION, BUT BAD SPG It is a location just front of the White House, so there is no other hotel, like this in DC. Rooms, facilities are super nice and clean and comfy. However, SPG recognition is ZERO, beside, instead of looking the White House got an unasked suite facing nowhere...and got charged $25 for ONE MUNCHIES withy out my authorization and with out reply for my question for this charges afterwards since. May 5, 2014
Rated 5 out of 5 by Great place to party and sleep Can't recommend a better place to party upstairs and be able to come down easily to your room and pass out. Beds are very comfy and the views and location can't be beat! June 25, 2014
Rated 3 out of 5 by Kelsey is a star This was a reward stay, using Starwood points. Upon checking in, my husband and I were very disappointed in the room. Besides being small, the sink was outside the bathroom, the closet was too small to hold our clothes, and the window contained etched glass, so we couldn't see outside. I expected more as a Starwood member. We mentioned this to Kelsey at the front desk, and she made a special effort to get us a larger room with a much better layout. We even had a window with a view. Kelsey was very helpful. She is a great employee. July 14, 2014
Rated 2 out of 5 by Great location and decor but not the best service What this hotel has in decor and location, it loses the appeal in the customer service. I had requested an additional bed when i booked because a buddy of mine was staying with me. I re-confirmed it when i checked in but when i came back that night, it wasn't in the room. When i called front desk, they said they ran out of them so i ended sleeping on the couch. Knowing this is how they treat their preferred guests, doesn't make me want to come back July 17, 2014
Rated 5 out of 5 by My favorite Hotel on the East Coast The first time I ever stepped foot into the hotel was for the night life on the rooftop... recommended to me by everyone ever. Next step was to get a room on my next visit. I'm so glad that I did. I DJ all over the country and unfortunately roll from hotel to hotel more than I ever planed on. Its very very rare that you find a hotel with the quality like The W. From the second you walk into the gorgeous lobby you realize that its "like that". Its decor is incredibly edgy and elegant all in one, the view is one of a kind, the White House what, a block away? The room itself was immaculate, elegant with its own modern twist. The bathroom was beautiful and huge. Somehow I've found myself an actual fan of this hotel.. I will be a lifelong guest to this hotel and plan on returning for any reason I can find to stay. December 19, 2013
Rated 5 out of 5 by The Best Place to Stay in D.C. - hands down! The Staff were so considerate, helpful, pleasant! The hotel was so impressive! And we will be back without the kids to spend some time on the terrace! :) July 17, 2014
Rated 5 out of 5 by "could be my last trip ever" I was about to deploy to the desert and my wife and I were able to meet one last time in DC before I left. I checked in wearing desert pattern utilities and the staff asked if I was "coming or going." I answered "going" and the front desk gentleman told me he had a room for me. We were thrilled to get a spectacular view of the Capitol Mall and a very comfy bed. This would have made our weekend by itself but in the morning the breakfast was good with very pleasant staff and my wife had some carrot juice drink concoction that she still talks about today. We found the upstairs balcony/lounge area to be a wonderful place to just sit and drink hot chocolate (It was winter!). We spent hours there sitting and talking until we each had to leave in our own directions. I come home in a month or so and I can not wait for us to have a reunion of our awesome weekend at the W. June 18, 2012
Rated 1 out of 5 by Bad Experience Stayed April 11th through April 15th 2014. It was the worst hotel experience ever. I was there with my wife and two children. Friday night and Saturday night we were awoken several times by loud hotel guests on my floor (9th) outside our room 946. On Sunday morning at 3am I had go out in the hallway and tell people to keep quiet. I was rudely and profanely spoken to by several drunken guests yelling and screaming in the hallway. I then called the front desk and was told they had received several calls and security would take care of the matter. The next morning when I went down to complain there was no manager on duty just a clerk named “Robbie” who feigned concern and told me a manager would get back to us and call the room. That did never happen. So I went back down later and talked to Aurelin Harris the manager. I explained what happened and that my wife recorded the incident on her cell phone. She couldn’t have been less concerned and did not want to listen to the recording. She said the hotel could not control what went on in the hallways! She was not very helpful. She did offer to move our room but that wasn’t helpful since we were staying with family in the room next to ours. I asked that we be compensated for that night. She would not do that. They took off $130 on a four night stay! Also, we were told there were no vending machines so you can’t get a cold bottle of water anywhere. We finally asked at the desk for water and they gave us each a warm bottle. And don’t book a room when there is a wedding going on in the basement and the rooftop bar is crowed….the elevators can’t handle the capacity and you end of waiting a very long time for an elevator. All in all, way overpriced, staff is not that friendly or accommodating, rooms are not that great for the cost. Would never recommend this hotel and actually make a point to tell everyone every chance I get about how poor my experience was. April 22, 2014
Rated 4 out of 5 by Good stay overall PROs: The location of this hotel is ideal if you are looking to visit many of the DC monuments around the Mall, White House, Smithsonian etc. The crowd at the bar is young, so there is a buzz, bartenders friendly and attentive. Bed extremely comfortable, bathroom lovely. CONs: Expensive to park at $50/day; noisy neighbors on Saturday night; Having to pay for wireless is daft - for most hotels it's a "given". It was a SPG rewards room for us for the weekend and it served its purpose. Would recommend hotel and location - just be aware of the extras that you might (as we did) assume would be included for guests. June 23, 2014
Rated 4 out of 5 by VERY Small Rooms, Not User-Friendly I recently stayed in a Fabulous Room with a king bed and the room was TINY. I have stayed in a Fabulous Room at the W Union Square in NYC and that room was probably three times the size of the one in D.C. I can't imagine how small the regular room is. The room seems to have been recently renovated, so everything looks pretty new. The other issue I had was that the bathroom was not very user-friendly. The sink is on a wall opposite the shower and toilet, which spreads the bathroom area out to take up almost half the room. The mirror above the sink has terrible lighting, making it really difficult to do make-up with it. Overall, the hotel is very swanky looking and modern. June 22, 2014
Rated 5 out of 5 by What does "Green" includes? I had a great experience at the W. THe restaurant at the lobby and the Rofftop bar are really priceless. The only thing left unclear was the "green" offer given on my arrival. It usually includes no need for towel exchange to reduce laundry requirements and save precious water and natural resouces. The attendant offered 500 reward points for picking this choice, which I gladfully accepted. However, although my room was cleaned and toiletries exchanged, my bed was left undone throughout my stay. I'm not sure if this was part of the "green" deal, but I think there is no environmental benefit in leaving the bed undone. Overall service was great, but this left an unclear impression on the "green" deal. April 1, 2014
Rated 5 out of 5 by Exceptional Service and SPG Recognition From Dan at the front door to Ermias the security supervisor, the staff here exceeded our needs! Robbie at the front desk was so helpful throughout the duration of our stay. We have already booked future reservations and cannot wait to get back to this property (or the POV lounge!) October 21, 2013
Rated 4 out of 5 by much better than my suite in KP at the Westin great location, great staff, very private hotel and quite July 14, 2014
Rated 4 out of 5 by Fine stay but not what it used to be... We have stayed at this property several times and in fact were married there a year and a half ago. The hotel is in a transition period currently and needs to clean some loose ends up. The biggest issue is the lack of a central restaurant that recently closed and also meant a lovely outside cafe area is closed. A bummer given the beautiful weather over the holiday weekend. Another issue for us was the lack of flower arrangements that was a mainstay in the lobby windows and bar. I am sure this was a budget issue, but for years every window was adorned with unique and beautiful arrangements. The windows looked barren this visit, especially considering it was the Fourth of July in the Nation's Capital. On the plus side, our room had been freshened up a bit since our last stay. The hotel staff was very friendly and fulfilled our expectations. July 7, 2014
Rated 5 out of 5 by A+ Staff Great hotel. Right next to the the White House and Old Ebbitt Grill. $21 uber taxi black car from the airport to hotel. Can't say enough positive things about the staff. Extremely helpful, pleasant, and honest. Platinum status acknowledged and upgraded to marvelous suite (1001). Room layout was good and comfortable but be advised, it's right underneath the rooftop club. Loud music on the weekends til 3am. If you're a light sleeper or planning on going to bed early this is not the floor/room for you. Hotel room key gets you access to rooftop bar without having to wait in line. Solid hotel. March 10, 2014
Rated 1 out of 5 by Tiny Rooms, bad service My daughter and I checked it. It was her first trip to D.C. and she was excited. I am a SPG gold and asked them for a room upgrade. They "upgraded" me to a tiny room facing the street. I had requested the upgrade in my reservation, but the desk agent did not acknowledge it. I can only imagine what the other room would have been. We had 5 p.m. reservations for the Rooftop Terrace. They were not busy. It was a while before we could order. We ordered one set of drinks and did not see the waitress again. We waited to get our check and I finally had to flag someone down to get it. They next day we left early and when we returned to our room at 5 p.n., it was still not cleaned by housekeeping. I do not think I will return to this hotel. June 29, 2014
Rated 5 out of 5 by Superior Customer Service Booked a room with points for a Saturday night stay as my wife and I were without our 5 and 3 year olds. Upon arrival, Eli upgraded our room without my even asking if that were possible. We then received complimentary glasses of champagne and two free drink vouchers. WOW- what treatment! My wife was very impressed and this was a much needed boost as she is still convalescing from surgery. We spent time on the roof top deck (POV) and then had a sensational late night dinner at J&G Steakhouse. A late checkout was given to us so we slept in and enjoyed brunch without having to worry about check out. We had a wonderful time thanks to the customer-focused W staff. We will be back for sure! May 2, 2012
Rated 4 out of 5 by Two day stay at the W Washington D.C. The W is in a great location and the room we had was very clean. We found the staff very pleasant and helpful. The Hotel's decor is a little funky & the hallways are too dark. Also, our room could have used more lighting, but overall we had a very enjoyable stay. July 10, 2014
Rated 4 out of 5 by Great location and staff From check in to check out the staff was amazing and is one of the top hotels I have stayed at recently. The staff was all smiles and happy to help with anything. The rooftop bar was a good time and offer awesome views. However, I was disapoointed when I returned there for breakfast at 8am and it still was not set up. Other than that, my stay was excellent. Great location and decor was very nice. July 7, 2014
Rated 4 out of 5 by 4th of July Package Beautiful boutique hotel. Poor communication between call in services and service providers but fixed when I went to the front desk in person. The 4th of July POV party was as expected. Too crowded and we could not see the fireworks so we went down to the mall to watch them. Drink prices more than expected, ridiculously high. Great location, beautiful hotel, but not good value for what we paid. Over priced. July 6, 2014
Rated 3 out of 5 by Disappointing We specifically booked at the W DC for the July 4th Fireworks After paying for a pkg which included access to the rooftop, there were so many people that you couldn't see. The hotel had tables around the perimeter that went for large sums of money and prevented most of us from seeing. I think a better configuration could be found that would accommodate both groups. I was under impressed and disappointed. July 6, 2014
Rated 1 out of 5 by Not what I would expect from a W Hotel When we arrived we were in a room on the 10th floor which was under construction. This is interesting since they were not at capacity and the reservation was made months in advance. I can only assume that because of the construction, the hallway was extremely hot and humid which we addressed during our stay, but it didn't seem to get any better. Everything in our room was damp such as clothes, carpet, bedding, towels, etc. Additionally, everytime we called "whatever/whenever" (this would be 0 on your in-room phone) they never seemed to have what we were asking for such as a coffeepot, a fan, or a blanket until days later. The Hotel does offers a complimentary Acura Car Service but somehow that never seemed to be available when we wanted to use it. We did enjoy our night at POV and the bartenders downstairs were awesome but you don't have to stay at the hotel to enjoy either of those things. They are obviously renovating the hotel to make the rooms nicer but I would venture to say management needs an overhaul, as common sense would tell you not to put guests on the most uncomfortable floor during construction, especially when we were told, 2 days before we were scheduled to leave, that we needed to pack up our room and move to another floor as our current room was scheduled for renovation the next day. No that's not a joke. At that point we were over it and just wanted to go home. September 13, 2013
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