新加坡圣淘沙湾 W 酒店

  • 新加坡
  • 新加坡
  • 海洋大道 21 号
  • 邮政编码 098374
  • 地图

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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4.1 out of 5 by 563 reviewers.
Rated 5 out of 5 by Great Stay We i had a great stay , good experience , excellent hospitality . Top of the line staff would love to come back again soon . November 17, 2014
Rated 4 out of 5 by Nice Stay But Room for Improvement Had a great stay at W Hotel. The food was good and I think there are some areas which the hotel can improve on to make the stay for visitor more pleasant. 1) The transport to RWS was only one way. While I understand that it may be a logistic issue, but is there anyway the hotel can look at providing a return trip at designated hour because it was challenging to get back to the hotel especially when it was raining. 2) The pillow was too soft to my comfort. Its like sleeping on the bed without proper support. Appreciate if this can be improved. Thanks November 10, 2014
Rated 3 out of 5 by Good but not WOW! W Singapore has good facilities (e.g. gym, spa, swimming pool) which are generally well-equipped and beautifully maintained. The Fabulous Room which I booked was also spacious, clean and comfortable. A few areas of development for consideration by the hotel: 1. The check-in / check-out procedures can be more efficient; 2. Service staff were generally polite but it was difficult to understand their accent as English did not appear to be their first language. 3. Housekeeping was slow to respond to requests for additional toiletries which was eventually not delivered to the room, 4. High tea and drinks menu at the Woobar can include greater variety of food (e.g. sandwiches and scones). 5. Transportation around Sentosa from the hotel is very limited. The shuttle bus does not run frequently enough and guests have to rely on taxis to get around the island. In general, the hotel seemed to lack a personal touch to the guests experience that would be expected from a brand like W. November 4, 2014
Rated 5 out of 5 by W is amazing as al'W'ays Even though we waited for sometime due to our room not being available, we were given an upgrade which was unexpected . It was great :) November 4, 2014
Rated 4 out of 5 by Super rooms&settings, poor food... Quality of rooms is high, quality of sleep too. What is trailing and lagging: check-in is slow, not enough staff. Figer food at lounge is terrible in quality. B'fast is poor in terms of ingrédients used and order taking. No salt no pepper on tray. little bread basket, eggs not bolide twice. November 1, 2014
Rated 5 out of 5 by Great birthday staycation for my sister It was a superb stay. Especially after a long day at Universal Studios. The wonderful room that I stayed in was really great. It was really relaxing. Thank you for the wonderful cake for my sister's birthday. Really appreciate it. Will definitely recommend W Sentosa Cove to my friends. :) October 26, 2014
Rated 5 out of 5 by Best Staycation venue in Singapore! I booked for a short family "staycation" as my daughter was on a school holiday. I wasn't sure if the W was a good fit for a family break, however I had a lovely surprise and we had a fantastic 3 days. The kids loved the pool and we all felt very welcome at the hotel, rooms are excellent, great location and thanks to all the warm and friendly staff for making it a great stay. We look forward to returning soon! October 26, 2014
Rated 5 out of 5 by excellent service a touch of class, comfort of the rooms was excellent and the staff went out of their way to make uor stay something special. Congratulations to all. October 23, 2014
Rated 5 out of 5 by Great staff and facilities The Away spa is wonderful and great. The hotel staff are very friendly and attend to our request promptly. The breakfast at the Kitchen table has a wide spread of selection of food. October 23, 2014
Rated 4 out of 5 by Weekend Staycation A wonderful destination for locals or visitors. Rooms are modernly appointed and ours faced the pool and harbor. The pool is pleasantly positioned so that each group of people have their own space. The float toys and hammocks are a great addition, and couples and children enjoyed these while we were at the pool. The shuttle services are a nice way to see other parts of the island, and ran consistently throughout the day. Just outside the entrance to the hotel is a boardwalk with several wonderful restaurants. We had dinner and drinks there each night and loved sitting just a short walk from the hotel. October 12, 2014
Rated 4 out of 5 by Unique boutique hotel with excellent service Impressed with the excellent service staff ("Talents"). Very friendly, welcoming, and quick to address my needs. Staff made an effort to do up the room with a special "love" décor after I had informed them that it was our anniversary. Room was well furnished and spacious. Interesting themed-lighting helped to "spice up" the feel of the room. Various interesting colour schemes and designs throughout the hotel exudes a uniqueness apart from other boutique hotels. The pool is great for relaxation, with a smaller pool for children, and there's even a Jacuzzi for chilling beside the poolside lounge. Breakfast at The Kitchen Table was slightly above average, but was an overall, pleasant experience thanks to the attentive and friendly staff. *only minor issue was the thoroughness of the housekeeping... there was a rotting strawberry left under the toilet sink, probably from the previous occupant. October 11, 2014
Rated 3 out of 5 by Bad customer service i had a very bad experence at W Hotel. this is the 2nd time i encounter same issue. 1. I arrive at 9am, The front desk personnel updated me that my room will be ready in 30mins. i provided them my handphone number and waited at the lobby for the room to be ready. 2. I waited to 940am and nobody call me. i approach the front desk and was told that they will need another 15mins. 3. I reuqested to know why is there further and question that will the room be ready after 15mins? the front desk start telling me that they will try and they are actually 'helping' me to provide me a room early. 5. I had requested to speak to the manager in charge. after 5 mins, an arrogant foreign lady appear. she claim she is the customer relationship manager and shut me off by telling me that they are 'helping' me. They will need another 30 mins. It is a take it or leave it attitude. I am very agitated with the response I had requested to talk to the GM. 6. 5 mins later, the GM appear. i try to explain to him the issues i had encounter. he apparently does not sound appreaciately of what i Feedback. I had mentioned below concern to him. a. It is very important to live up to a customer commitment b. This is second time such issue happen at W singapore that i had encountered. c. His staff need to provide a realistic timing and not to take commitment lightly. d. His customer relationship manager does not appear to enjoy handling a customer issue and had been very arrogant. e. He need his staffs to live up to their basic commitment and not rely on him to make things happen. He does not really want to address above issues but keep indicating to me below: a. He will get the room really for me in next 5 minutes b. He had aleady upgraded my room to a 'nice' suite room and what else i wanted. I had corrected him again a. His staff need to do the right thing when they commit a timing to the customer and make things happen. his staff cannot keep running away from responsibility. b. The suite upgrade is not what he did for me. I am a platimum memeber and that is done even before the incident happen. I had requested for all his staff name and detail to write in to express my fustration. He become very defensive and does not want to provide me other than his name card. I am very disappointed with the service i receive for this short 1 day holiday. The infrastrctre of the hotel is good in W Singapore, however the hotel can only truely differentiate itself if the people manageing and working in the hotel truely understand how to 'delight' their guest through sincere, professional and committed service. October 11, 2014
Rated 5 out of 5 by 2 thumbs up ! so amazing hotel I'm happy and Lucky because of W sentosa. If you want a great (best?, fabulous?, awesome? Fantastic?...anything!) romantic moment. you must check in W sentosa. especially Away room is so romantic! Away room have a plunge pool. and this room is nearby away spa, FIT, WET, so comfortable. Nice Bar, Nice restaurant, Nice facilities, Nice talents esp, W Insider is so kindly, always she have a good smile. Thank you so much !! I'll must go back October 9, 2014
Rated 4 out of 5 by Quiet and nice hotel on Sentosa, Singapore While the hotel is nicely located at a marina and has a nice pool for adults and children, also with a well equipped gym and spa, it offers relaxation but still is easy to reach from singapore island and is close to all the attractions on Sentosa itself. The pool is nice but offers to less shade, especially at the kids pool. The inroom service and food was ok, but the breakfast was not that good: The food selection was not as good as expected for this category of hotel and due to the split breakfast rooms you always have to walk over to the other room to get some things. Hotel room was ok, but not too big and it was marked to be able to sleep 3-4 adults. I wonder how that should be possible. It was room 538.... When checking out there was an item of 160 S$ on the invoice which was not from us, but taken off after complaining. The afternoon Tea we had as a teaset was tasting like nothing and the tea was not well prepared. This was even worth quality than the breakfast. Some things are definitely worth of improving! October 6, 2014
Rated 5 out of 5 by Great location ,very modern The Hotel had a great feel,great location,staff made us feel special. Suites could have been a little bigger! We were told we would get a15% discount as a SPG Member but did not. September 26, 2014
Rated 4 out of 5 by Great Pool, Great Bed, But lost my Cartier It was Excellent trip before I recognize lost my ring, Cartier. Bed was nice, Staff was kind, but I left my rings in the room. and I didn't remember that i didn't bring my ring. I just check out immediately. and.. I was recognize on the airplane that I left my ring in the room. I was contact with hotel, but they say there is no ring. and they just get the gust right after me. So they can't find anymore... September 25, 2014
Rated 3 out of 5 by Luxury Brand without the Luxury Service Nice looking hotel and a premium brand but several gaps in quality of service. Some staff are good where as others are poor. The feeling I get is that the hotel hires a mix of experienced and temp staff. September 23, 2014
Rated 3 out of 5 by Not what I expected of a W Hotel looks funky but other than that, its all downhill: 1) The staff are not adequately trained to manage customers (other than the reception staff who were very efficient) 2) For paying close to 600 bucks a night, i should not have to carry my bags up and down 3)f&b options are very limited September 20, 2014
Rated 5 out of 5 by Best hotel by far Spacious room and friendly staffs,food are absolutely delicious. My 2nd return and more to come! Never a dissappoinment! September 20, 2014
Rated 5 out of 5 by Great hotel with nice scenery A very nice hotel with a good view. Amazing pool with nice breakfast. September 19, 2014
Rated 4 out of 5 by This hotel is beautiful The swimming pool is amazing. September 17, 2014
Rated 4 out of 5 by Comfortable & leisure stay We arrive hotel at 2.15pm and try to ask for check in, however the room is not ready yet, we understand that for normal check in time is at 3pm. The check in counter did offer us to enjoy the facilities first while waiting for the room, and they will give us a call once it is ready. In fact, they did call us on 3.10pm to inform the room is ready. We are quite happy on the arrangement and have a pleasant & relax time there. September 16, 2014
Rated 5 out of 5 by The hotel interior design is nice The hotel is really great to stay over. September 15, 2014
Rated 4 out of 5 by Great ambience and excellent quality It is one of the top 2 W hotels in my book, only second to Barcelona. September 14, 2014
Rated 4 out of 5 by All good except shower taps Please get the taps replaced or atleast fixed. My last stay the tap for rain shower was not working, this stay the tap for overhead shower was not working. Horrible design of taps when your hands are wet or soapy, almost impossible to turn them September 14, 2014
Rated 5 out of 5 by Fantastic hotel This is our 2nd stay at W sentosa. Our expectations were exceeded again and again. Cannot rate this hotel, staff, and amenities high enough.. September 11, 2014
Rated 5 out of 5 by This hotel really comfortable I really really love the swimming pool, it not only comforable and quite relx. The staff are very nice. September 10, 2014
Rated 5 out of 5 by A Stay in Paradise at W Singapore Sentosa cove Thank W SENTOSA COVE for such an AMAZING week stay for my first time ever in Singapore. Beautiful City , staff at Hotel W so caring and attentive. The Housekeeper put a nice note next to my toothbrush saying DO NOT FORGET TO BRUSH as my toothpaste was almost empty she put a brand new one.. My King Bedroom suite was just beautiful...rich colors food so nice at the restaurant and the drinks at the bar so good. The Welcome gift sent to my suite was so nice... The pool and spa superb..... A GEM IN ASIA September 6, 2014
Rated 4 out of 5 by Room for Improvements Water pressure is too weak which make shower not fun enough. September 1, 2014
Rated 5 out of 5 by Michael Wilkins Great staff. Extremely friendly, special mention to Isaac on reception. Good local resteraunts as well as hotel eating. Gym is good quality an overall easy relaxing experience August 30, 2014
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