Rated 5 out of 5 by LisaLT Great Hotel
Perfect location for a quick weekend getaway.
July 21, 2014
Rated 4 out of 5 by LuisDC W London, Excellent location...but
First at all, this Hotel is very well located!
Ambience and decor very modern, vibrant in every corner, not a family hotel.
Bad things, we arrived late night, we asked for a room upgrade since gold membership allow it, we been told is no room to get a upgrade.
We asked for a caffe machine, they offer to bring it, but the guy never comeback.
White walls have stains almost all over the room, Whatever whenever associates are very slow to get the requirements, i have to call 4 times to get a response for a change room request.
Besides the slow service and the dirty walls, is a must in a very tourist area.
July 5, 2014
Rated 5 out of 5 by Ange29 Get into the groove
We took pot luck with a special secret deal and what was revealed was a refreshingly modern experience with superb attention to detail. The service was excellent - just the right combination of attention, friendliness and smiles without being sickly. The design and decor is chic and fun and makes you feel quite special. One of the most interesting hotels in London just now. An oasis of calm in the midst of one of the busiest bustling places in the Capital. Thanks for a great weekend.
July 14, 2014
Rated 2 out of 5 by HishamB Horrible experience
A couple things
1) I am not a big fan of toilets and showers being in a closet to conserve space; I prefer a sepeare full bathroom; that is the design of the hotel and that is on me. I should have done more research on the property
2) Very thin walls. I can hear my neighbor's TV next door. Again, economising but to the detriment of your guests
3) and most horribly is being woken up TWICE and pushed downstairs because of an errant fire alarm. Yes, I was told you were testing the alarms at 11AM not PM. I have 4 or 5 colleagues and more friends who were with me from the United States for the Farnborough Air Show and we all compared notes. Horrible experience. Someone actually left the hotel and went to a different hotel. Your receptonist knows who that is. FOr someone coming from the States and being bothered by a fake alarm once is horrible. Twice...inexcusable., Further, getting an email crediting my account 10,000 Starpoints is an insult. 100,000 maybe but 10K??? Seriously?
Quality of sleep gets one star because of that but the hotel has great beds and clean rooms. Just wanted to make that clear.
July 18, 2014
Rated 3 out of 5 by animax firealarm and evacuation
No explanation at all
July 19, 2014
Rated 3 out of 5 by Stowe staff not up to snuffs
rooms are not spotless, takes for ever to get a room buffed out.
Fire alarms two times in five nights!
Yes the bar action is fun, but the hotel needs a wakeup.
Concierges are excellent.
July 18, 2014
Rated 5 out of 5 by snadur Fun, frivolous and friendly hotel
We booked 3 rooms at W as part of the celebration for a significant birthday of my partner. They joined in the fun by decorating our room before we arrived and ensured the check in process was smooth and relaxed. The rooms are up to the frivolous and comfortable standard W is known for around the world. The staff, in particular Roberto and the door men, were very friendly and ensured, among other things, that our bags were deposited in our rooms after a taxi they arranged collected us at home took us to dinner elsewhere. All in all a fabolous night!
September 26, 2012
Rated 5 out of 5 by DROSEN85 Thank you W Insider Jessica Patman
I want to extend a huge thank you for the personal VIP service that I experienced thanks to the incredible attentiveness of your W Insider Jessica.
She planned my stay, pre-booked my room, managed my dinner reservations including recommendations and followed up before, during and after my stay to make sure that everything was perfect. Which, of course, it was.
Thank you again W team for a wonderful stay.
July 12, 2014
Rated 4 out of 5 by HarryW50 Wonderful staff
The Hotel is located in China town, next to the theater district. The staff was exceptionally friendly and helpful. The rooms are compact. There is no separate bathroom. The sink and vanity are located in the midst of the room and the toilet and shower are in mirrored closets. The halls are extremely dark. The beds were very soft and comfortable. Overall, the W is not a very attractive hotel, but the location is great, the staff goes out of its way to help, and the accommodations are very comfortable.
July 8, 2014
Rated 4 out of 5 by Colleen1956 Best Location in London!
W Leichester Square is centrally located for tourist attractions, dining & shopping in London. The proximity to the tube stations further enhance the location. The staff is most welcoming and will make you feel like family.
April 20, 2014
Rated 3 out of 5 by CJC57 not for the business traveller
Unfortunately - not a facility for business. It is definitely for the tourist/party/nightlife crowd. Rooms are not conducive to working.
On the design side - it is very over designed. The designers tried too hard to make it hip and in doing so destroyed a lot of the functional aspects of the room. Bathrroms are difficult as the door blocks the desk area when open. The dressing area is black walls and ceiling and dimly lit. The desk barely holds a laptop.
February 17, 2014
Rated 4 out of 5 by Angie60 Great location and design but service could be better
The location is perfect, very central and within walking distance to all the popular shopping areas. The design inside and out is impressive as you would expect from a W hotel, very modern features and lovely reception. Door staff and check in staff very friendly and helpful. Bar is a lovely design with a good selection of drinks and music, however waited quite a while to order and even longer for the bill. When asking for the bill I mentioned my SPG membership as I was advised by the check in staff to do so to receive 10% discount and points. I was met with quite a attitude from the waitress when I said I have a Starwood membership number the response was a very abrupt 'and'. Ate in the spice market beautiful starters but disappointing mains. Room was lovely but could of done with a dust and hoover.
November 20, 2013
Rated 2 out of 5 by Andrew1234 Another disappointing stay
We had stayed at this property the night it opened - and it was a disaster. The hotel simply wasn't ready for guests. Now, several years later, this was our first return visit - hoping that things have improved. They have, but not enough.
Check-in still takes too long - others in the queue complained, and one guest walked off completely. Like last time, the hotel struggles to accomodate Platinum Members - despite the website showing availability in all room categories (bar one) including suites, we were offered a platinum upgrade of only one level on arrival - this is the most basic room, but on a slightly higher floor. Despite various different explanations from staff, it is still not clear to me who got the suites and corner rooms in the 24 hours before we checked in.
The room had supposedly been renovated. Having the bathroom in the middle of the room may have been trendy in 2011, but it still hasn't improved (indeed, the blinds in our room were broken, so not sure of the extent of the "renovation"). Walking between the sink and the toilet to get to the bed is not my idea of fun, and, after two showers, the floor was wet, and the set up was hopeless. I'd also prefer not to have to set my laptop up at the sink, which doubles as a desk.
Bliss products remain excellent, and the slightly larger than usual sizes were appreciated.
This property has opted for the "continental" approach to the platinum breakfast reward, so we took the points instead. This is just stingy when the full buffet is laid out already.
We were on the 6th floor, but the noise from Leicester Square meant no afternoon nap was possible. The bed was comfortable, and, once the blinds were fixed, we could exclude the light from outside. The spa wasn't open early enough on Sunday morning for us to enjoy it before we checked out.
The manager sent a half bottle of champagne - and that was a nice guesture. But there is much still to be done at this property if it is live up to the W brand.
July 15, 2014
Rated 5 out of 5 by Smartie77 excellent stay
I thoroughly enjoyed my stay in this hotel. I was on my own but can't wait to return with my girlfriend. Glamorous accommodation, great room, great food, great location. Well done.
July 12, 2014
Rated 5 out of 5 by Miro76 One night in W Hotel
Great Hotel, perfect Location, nice stuff, modern design, comfortable bed, very good bar, everything just great
July 12, 2014
Rated 1 out of 5 by NoFun My worst ever stay in London
I stayed Friday & Saturday 7/8 September and almost everything on this stay went wrong. I only will mention a few things: No Platinum recognition at all, no upgrade not even mentioned that there was none, a rude respons and a lie that the hotel was fully booked, no respons on divers complaints, none of the roomservice orders were correct, not one person on the reception desk showed any interest in the guest in front of them, no eyecontact at all, no thank you's or goodby's, even when I complaint about this the person was only afraid that I would go higher to complain. In the room a lot of stains at the couch, not proper working lights in the toilet and bathroom, overcharge on one of the roomservice orderings etc etc. I am a platinum menber and stayd almost 500 times in a Starwood hotel since 1999 many more from the beginning!
September 12, 2012
Rated 5 out of 5 by Sksach Average stay
The hotel rooms are too techie with glass all over. A person who is tech savvy or a youngster can only operate the gadgets provide in the room. There is no proper cupboard for storage..
July 10, 2014
Rated 5 out of 5 by awesome Awesome hotel with great location
This hotel is quite different from many hotels in London as it caters for the trendy & fun loving guests.
Modern deign with great location, close to everywhere in London - Chinatown, West End theaters, good F&B & entertainment outlets, not forgetting London m&m World just next to the hotel.
It also makes good business hotel with its five star service from the talents.
I'll be back again whenever I come back to London.
March 23, 2012
Rated 2 out of 5 by Blue LIMO Service disparity
I found it rather dissappointing that the service booked by the hotel for a sedan car was 105 pounds from the airport. However the service also ran by the hotel that is out front is only 75pounds. The pickup service below was never offered by the hotel when I made the booking. Consequently I ended paying an extra 30 pounds (60 pounds total) TWICE, before I was advised of an additional service. Quite frankly I am extremely dissappointed. Not to mention after the first night my room was never properly cleaned leaving the trash and no amenties to shower with. As a high volume starwood member, this is not the kind of service that I have come to expect from the W hotels.
January 13, 2014
Rated 4 out of 5 by feliciafern Great hotel but personnel need improvement
Facility very comfortable (once we got used to the quirkiness of the room--took us 5 minutes to find the bathroom!) and room was very comfortable. Great great location. But concierge and front desk need further training. First day we arrived we were very tired. Asked concierge for restaurant recommendation close by without a wait, and he recommended a restaurant that was vERY expensive and many blocks away. As it turns out, right around the corner from hotel were myriad restaurants that would have been less expensive and much closer. I wonder if concierge was getting a kickback. Also asked front desk for recommendations for getting transportation to airport. Was told to take a taxi. Was not told about car services at half the price, which we had to discover on our own.
June 30, 2014
Rated 3 out of 5 by Andrew1234 Lots of bling in central London
Launched to much celebrity fanfare earlier this year, the new W in central London is a hip hop and a jump from many of the sights for tourists, and well connected to transport for business visitors. The Asian food at Spice Market, the on-site restaurant, was fantastic (although the service over dinner was a little aggressive) and the gym and limited spa facitilies are new and fun. Some of the teething problems from a stay closer to the opening have been solved with staff now being much more co-ordinated. The rooms remain just a little bit peculiar, with the sink the focus of the room - water ends up everywhere. It's also a real challenge to find all the light switches in order to sleep. Please note that most rooms are the same - the hotel considers an upgrade to be being put on a higher floor. Although Platinum, I've not yet managed a corner room (although corner rooms were available online both nights I've stayed).
November 24, 2011
Rated 5 out of 5 by Chazz3712 Simply the Best!
Had another perfect stay at a W Hotel. This was my first stay at the W Leicester Square, but it definitely will not be my last one.
The location is right in the heart of London and couldn't be in a better location. Easy access to shopping, food, sights etc is first rate.
The hotel itself is typical W style. Always trendy and hip, yet comfortable and luxurious.
The staff there is second to none. I had arranged for a package to be delivered ahead of my arrival and the Concierge held the package for me and immediately I had it upon arrival. Check in staff was very helpful.
When it came time to getting assistance on a car or things of that nature, the staff went WAY above my expectations. Sergio helped make arrangements for a car for the event I was attending and set up a driver to pick me up 6 hours later. Again, first class all the way.
I've been staying in London for over 15 years now and this was by far the best hotel experience I've ever had.
November 7, 2012
Rated 5 out of 5 by Marketing41 Honeymoon/Vacation
The W London is in a category of its own. Fantastic location, comfortable beds, attentive staff (including Bernardo - Concierge). The hotel is centrally located and steps away from local bars, restaurants, and shopping. You have to make it a point to check out the very chic bar (not snobby at all). Keep up the GREAT work W London!
May 27, 2014
Rated 1 out of 5 by RyLA Bizarre
I am a platinum member who practically lives at Starwood. I was told I was upgraded but if this was an upgrade I hate to think what a standard room looks like.
The rooms are tiny, so small that half the bathroom is spilling out into the room, taking up most of the functional space in the room with a sink and counter. The toilet is in a tiny mirrored closet, as is the shower. Clearly some consultant thought it would be a good idea to cut corners here. For such an expensive hotel I'd expect something more spacious. Furthermore the walls are very thin so you can hear every creak and squeak in the next room over and hallway. I felt like I was in a space age youth hostel. You should absolutely avoid this hotel and go for something nicer for the price, even if you want to use your SPG points--save them for somewhere that is worth it.
Overall I am so regretful at I wasted my money here when there are so many great options in London. I hope you don't make my mistake.
July 26, 2012
Rated 2 out of 5 by Bobbbb Not too comfortable
This hotel is a bit on the flashy side. It's more about being trendy and stylish and less about comfort. The people are nice and helpful. They did appear to be a bit stingy on the supplies having run out of soap and Kleenex, the latter of which was never replenished.
October 21, 2013
Rated 1 out of 5 by Spb2nyc Very noisy and unfriendly
Very long check-in - about 20 minutes in 4:30 pm. Requested silent room but got noisy room near bar without any notices and sorries. Ask to change and got new keys two hours later. Room was noisy too - I heard club music till 01:30 am and sometimes heard sound of water from the neighbor's toilet. For this inconvience and unexeptable situation hotel manager offered me... one drink at the bar and extended the offer only after long discussion.
So I haven't upgraded - manager said hotel was fully booked but I saw many rooms on sale for that day at spg app later.
Breakfast. Waiters want extra pay for omelet and coffee.
Lounge. They haven't lounge for platinums. They have bar for all guests with good wine but bar overcrowded all day especially in the evening.
Bed comfort was ok but room design... In the center of small room was a sink. And only one socket for guest. White and mirror walls. Small wardrobe for clothes, big wardrobe with shower. May be this hotel was good for snow queen but not for me and probably not for you.
April 21, 2013
Rated 5 out of 5 by Lovesagreathotel The negative reviews are not justified
I arrived only today, but I couldn't resist doing an early review because everything so far has been perfect. Literally the best W hotel welcome ever -- greeter at door, ambassadors, welcome desk agent, etc. were really genuine, friendly and personalized. As a lifetime plat member of SPG, I've had many W experiences, and I can have fairly lofty expectations. It doesn't hurt that I got a great platinum upgrade ro a very nice room, but I am confident from the quality of the fittings and finishes that lesser rooms would be very nice as well. To be candid, from some of the criticisms I had read about the hotel, I was a bit concerned that I might be disappointed. But I find many of the negative comments unjustified or untrue -- for example, that you don't have a view through the double windows, that the windows don't open, that the bathroom experience is too "weird," and so on. Everything seems well-maintained, good quality and very clean. The chain could take some cues from how well this property is managed -- starting with the ideal welcome. Very well done!
January 29, 2013
Rated 1 out of 5 by SwissJeremy Not willing to meet guest requirements
I asked for an early check in (12:00 - 12:30) as my elderly mother and I were attending a wedding. On calling the reception I was told my elderly mother could change in the gym changing rooms - which is clearly inappropriate. I emailed suggesting that only one room of any category being made available would satisfy my needs and was told to book the night before as well to secure the early check in.
I find it hard to believe that reception and housekeeping are so uncoordinated they can not make one room available for early check it, At no time did I see any attempt to make any effort to meet my requirement.
I have never encountered something similar in any other Starwood Hotel.
July 5, 2012
Rated 5 out of 5 by eduapu Try this experience
W London is a modern and very well designed hotel located downtown London.
We spent an exellent weekend in the city last week.
Great atmosphere, professional and friendly personnel welcomed us at the reception. Rooms were just the right mix of design with very inteligent and practical solutions. Particular attention is given to the cleaning service (they pass several times during the whole day) and every particular is taken into account to make your stay easy and confortable.
There is also a very nice launge bar on the first floor, with nice people and professional barmen. Cocktails are prepared with the right attention. A great taste of London that made our weekend a special one.
March 23, 2013
Rated 1 out of 5 by Peggy146 Way too loud!
I dropped my bags off at the hotel in the afternoon and checked into my room at 12:30am but I couldn't even talk to or hear the person checking me in given the night club right in the lobby with obnoxiously loud music! What a bad combination --- to have the front desk in a location where you can't converse with a guest that's not there to party, but to get some sleep before an international flight in the morning? Well, sleep I didn't get as I was located on the 2nd floor. I might as well been out on the street in a tent. It was so loud. Also, the A/C system seemed "green" and shuts off after a few hours so you wake up hot and stumbling around trying to figure out how to turn it back on. The shower design was a bit crazy. I had the door shut but the water managed to go underneath the door and flood the outside area. Having the vanity on a center island?? Who wants to look at toiletries?? Did not appreciate the design of the room...
July 3, 2014