Rated 5 out of 5 by GregP Fantastic
I had a great stay at this property. The only issue I had was with the cheeseburger, Bun was very dry. This is minor. I highly recommend choosing the W opera if coming to Paris.
August 6, 2014
Rated 5 out of 5 by ExclusiveAdventures American Friendly Paris!
I've traveled through Paris at least 10 times and although I've never had any issues with la Parisienne, I can see how many Americans can be intimidated by the language or customs of the French... The W Paris Opera will make any American feel at ease. The staff's genuine interest in accommodating our every need and going above and beyond, places a whole new meaning to "Whatever/Whenever". I cannot rave enough over our amazing experience at the W Paris Opera. The entire staff is to be commended... but Nicholas, the concierge is INCREDIBLE!!! We cannot thank him enough for all the little extras he helped with to polish our experience to a HIGH sheen!! Merci mercii!
October 19, 2012
Rated 5 out of 5 by johnboynyc Excellent all around
The accommodations and the staff really surpassed my expectations. Hotel is located in a convenient area, close to cafes, metro, and shopping. Staff were accommodating and attentive which made the visit so very enjoyable!
August 4, 2014
Rated 2 out of 5 by UnimpressedVacationer UNDERWHELMED
I was so excited about staying at this Category 7 SPG property, but my excitement didn't last for long. The rooms were small and, frankly, cheaply appointed. I had a "Marvelous Suite," which felt crowded and thrown together. I wanted a bath tub, which the "Suite" did not have. In fact, the glass door to the toilet room would not close because the room was too small. The Front Desk and Bar staff were very pleasant, but the staff in the hallways (cleaning staff and maintenance people) didn't speak and were not very courteous. This property felt like an average Category 3 property instead of a premium W property. I have stayed at other Starwood properties in Paris in the past and, dollar for dollar, I was much more impressed with those properties. To be honest, I was so underwhelmed by the stay at the W Opera, that I checked out early and moved to another hotel. I know it's a new hotel, but I'm a Lifetime Platinum Member (which means I've stayed in Starwood property hotels a lot all over the world) and this property is not representative of an SPG Category 7 property. I hate I wasted so many points for this hotel.
May 28, 2012
Rated 5 out of 5 by DylanZ Wonderful Hotel at a Great Location
I used my Starwood points to stay at this hotel. It's a fair number of points, but it's worth it. The hotel rooms are beautiful, the staff is extremely helpful, and the location, right across the street from the Paris Opera House (yes - THAT Paris Opera House) can't be beat.
July 30, 2014
Rated 5 out of 5 by Jeff0704 Simply Outstanding
We have visited Paris several times, and stayed at different hotels. This hotel has many advantages: It is ideally located in the center of all activities. The room was clean, with nice amenities. The staff is very friendly and efficient. The warmth of the staff, particularly Customer Relations manager (Ms. CR) and the General Manager (Mr. CM), and their genuine interest in the guests is exceptional. We were glad to be there to celebrate an important occasion, and look forward coming back. Thanks for great hospitality.
July 4, 2014
Rated 4 out of 5 by karene921 Internet issues
I had many internet issues on this stay, and found issues finding staff members who could help. Everyone was extremely courteous, but no one seemed to understand how to troubleshoot internet issues (or really understand how to operate computers on a basic level)/I ended up finding a solution by phoning a friend in the US to help.
Even after I payed for better internet, the speed was not as promised (I tested my internet speed and it was half of what I was paying for).
As this was a business trip, having poor internet was very problematic and the reason I would not recommend this hotel to coworkers.
March 9, 2014
Rated 5 out of 5 by musiclover68 Amazing Property, but Staff Makes The Difference
We stayed here for 3 nights on the back end of an Ireland trip to soak in some French culture before heading back to the states. From arrival to departure, I wouldn't change a thing. Thomas made us feel welcomed. Marco is one of the best concierges - definitely get dinner recommendations from him. And Orelia at the bar will make you feel like special and attended to. The bar is amazing. Rooms are chic but you feel like you are in an old Paris hotel. And you can't beat the location. Right across from L'Opera and within walking distance or a short cab ride of whatever you want in Paris. Highly recommend.
September 25, 2013
Rated 2 out of 5 by EZD92 Not our cup of tea
We arrived early and they said they would call us when room was ready. No call. Very chic, modern design that does not flow well. Very small room. Shower would not shut. Toilet ran unless one fiddled with the lever. Cheeseburger was €27 (~$37) - are you kidding? A bit out of the way for the rates charged - way overpriced. Would suggest elsewhere. Concierge very nice and helpful though.
July 17, 2014
Rated 4 out of 5 by Meber99 Great hotel in an excellent location
Great representation of the W brand. This is still a hip-like hotel and with more class than most. Rooms are tasteful and nice. Service was very good.
As for meeting & event facilities, it was lacking on the service side.
July 25, 2014
Rated 5 out of 5 by hkbiztraveller Surprise in Paris
I have often stay at more traditional hotels in Paris and have had some rather disappointing experiences in more contemporary hotels in Paris. I decided to try the W Paris on a recent business trip. I was surprised that a contemporary hotel in Paris does not have to have an "attitude". The staff were very warm and helpful from the front door to front desk to housekeeping to the restaurant. I would highly recommend the W Paris for business or leisure. Location is great, service is warm and with a caring smile and upholds the Starwood brand. Well done W Paris staff! I will be back.
April 12, 2014
Rated 3 out of 5 by GlobalMe Passé
been there, done that ideas of what was cool and trendy years ago.
July 25, 2014
Rated 5 out of 5 by JournalJim Perfectly located
The only downside of the W in Paris is that most taxi drivers were unfamiliar with the hotel, or even with the Apple store. However, they all knew Place de L'Opera so that was no problem.
The bed, the shower, the soundproofing and everything else was stellar.
The lighting, however, leaves some work, as it was difficult to figure out how to turn on or off certain fixtures. But that was a small inconvenience to an otherwise superb experience.
July 4, 2014
Rated 5 out of 5 by KitKat63 Great Hotel! Great Location! Great Staff!
This was a special birthday trip and I had never stayed in a W Hotel before. The location, right across
from the Opera house and Galleries Lafayette was perfect. The staff was wonderful and very helpful.
After check in they called us to make sure the room was okay and we had everything we needed. The layout of the room was good, bed was very comfortable, shower was even better than home!
Looked forward to the special treat left every night at turndown service.
Food was very good and all the staff was always very helpful.
Would very much recommend this hotel and would stay there again.
June 4, 2013
Rated 5 out of 5 by rubypearl Convenient, comfortable, friendly staff
Perfect hotel for our 3 nights in Paris before embarking on our river cruise. Very clean, comfortable, friendly staff, perfect location. The concierges were exceptionally friendly and helpful especially marko, Bruno and Thomas. So were Milton and Tiago. We would stay here again any time we were in Paris.
July 11, 2014
Rated 3 out of 5 by Guest73 Unfortunate Experience
Unfortunately we were extremely disappointed with our experience at this hotel. We were there on vacation but were woken up every day at 7 am with major banging due to construction and refurbishment of the restaurant/bar at the hotel. It was a major problem that went on throughout the day. Rooms were not stocked properly with towel replacement, water, amenities. As an overall experience i would say it did not meet 5 * standards.
June 29, 2014
Rated 5 out of 5 by NFSIII W hotel with lots of WOW!
Finally, I've found a W can really deliver the brand...and more. The 1st W in France, the 1st W on my list!
The stand out feature that makes it so, are the staff, who deliver a world class, professional, yet intimate and personal service delivery (no Parisienne behaviour!). It's a great team, anticipating your needs, delivering flawlessly! Be it the W insider, the WW desk or the team in Arola or the lounge. (I marked down Arola as it feels like the kitchen is not quite delivering at the same level of service)
A fabulous location, a great transformation of the property while retaining the character with the modern sophisticed W feel (next door to the Apple Store), rooms are well appointed and fair sized for Paris.
March 11, 2013
Rated 4 out of 5 by valentina2 W PARIS/OPERA GREAT LOCATION
I loved this hotel. We wish the lobby were more dramatic, but overall very comfy even for a mom with child traveling alone. The staff was very kind, other then one instance where they couldn't understand me over the phone. Good food, and I'd stay longer if I could !
July 11, 2014
Rated 4 out of 5 by Moonseye Midnight in Paris
A lovely hotel across Opera Garnier! We stayed at this hotel for 7 days with 2 rooms. The most staff were very friendly and spoke English we'll. Even though my wife and I spoke French, there was no need for this. I really enjoyed the scrambled eggs from the room service. Our stay was excellent except two things. They couldn't accommodate cleaning our rooms in timely manner. Even though we called them and asked the rooms to be cleaned, they were still not done 6 hours later. That happened 3 days in a row! I thought about mentioning this to the manager, but decided to let it go. The second thing is their exercise room. It is very small with very few equipment. We are returning to Paris, but not sure we will stay here yet.
September 24, 2013
Rated 5 out of 5 by V2012 Amazing :)!!!
I want to say THX to the staff at the W - you all were so helpful, friendly and truly amazing hosts!!!
I started planning for my time in Paris a few weeks before I arrived and the concierge was beyond helpful. They made great food suggestions and very cool club reservations :)! The room was gorgeous, the gym was just right and the hotel restaurant was yummy.
I think this W truly know how to live up to "Whatever Whenever." I will comeback to this W every time I get the chance to travel back to Paris!
Thank you for making my trip so memorable and fabulous :)!!!
March 11, 2013
Rated 4 out of 5 Overall is good
Great location. The staff is attentive comparing to other five stars hotels that I've stayed in Paris before. Room are pretty small but functional. Great view for my room but I wasn't expect loud music from the disco directly opposite the hotel property. Wish your staff should have addressed to hotel guests if they are facing the Opera.
July 1, 2014
Rated 5 out of 5 by gk10 Perfect Location
Right next to the opera house, Galeries Lafayette, and walking distance to amazing shops. Great stay
July 12, 2014
Rated 4 out of 5 by LeMeu W Paris Opera is downsizing user experience
First the breakfast spot moved from nice room on first floor to bar floor. Buffet and food quality decreased.
Then W Opera adapted the infamous "A/C capping" policy which does not allow guests to setup the desired temperature above or below certain limits. A sticker next to the thermostat says that you can call 0 and have the limits removed, which I did, they told me it would be done in 20 minutes without entering the room. Nothing happened.
I'll try W Opera once again, but if it does not improves, I'll give up.
April 25, 2014
Rated 5 out of 5 by JenStar69 Above and beyond all expectations!
Everything about this hotel and staff impressed me. Immediately on my arrival, I was greeted by a W agent along with the amazing W Insider, Cecile. I felt as though my family was welcoming me home after a long absence. My room had all the Parisian charm that you would expect along with all the modern styling I have come to love at all W hotels. It was well appointed, clean and comfortable.
The restaurant was amazing with elegant offerings and excellent wine list. The manager took it upon himself to serve me as I was dining alone on my first night. This certainly made me feel more comfortable as all the other diners were in pairs or groups. The Sunday brunch is a must with an excellent buffet and chic atmosphere.
Each day I encountered new W staff members who spoiled me with their smiles and warm greetings. It was a shame I could not take all of their names to write a personal note of thanks and appreciation.
I have nothing but praise for the W Paris Opera. I am already conspiring my return!
Well done! Bravo!
A bien tot!
July 1, 2014
Rated 5 out of 5 by ppress Thanks for the wonderful stay
It was a perfect stay for my daughter's birthday. The little extra attentiveness of all the staff was very much appreciated!
Our room was very spacious and ready for us in no time at all.
We'll definitely be back again!
July 3, 2014
Rated 1 out of 5 by Gabriel1 This is a dump
This is a terrible hotel with awful rooms and facilities. My client paid €720 for me to stay there last Thursday night . I wouldnt pay €72 to stay here. I will not be recommending it to anyone I know. The rooms are shockingly small, the wash basin is in the bedroom and the toilet is so small, you have to leave the door ajar to fit in. There is no minibar . The night porter is useless and couldnt get us a taxi .
What a kip . I've been doing business in Paris for over 20 years and value for money this is the worst dump I've ever stayed in .
June 22, 2013
Rated 4 out of 5 by mscott020 Poor start rescued by great service
We were checked into a room with used tissues and empty shopping boxes, which wasn't a good start. The previous occupant had also drunk from the minibar which the hotel tried to charge us for on check out. However, the staff responded well to this, paid for breakfast for the remainder of the trip for us, and generally sorted the issue out.
The hotel itself was really nice, good bar, great atmosphere and perfect central location in the city. The rooms were well sound proofed, so no traffic or bar noise at all.
We will definitely be back.
April 8, 2013
Rated 5 out of 5 by Cholene A great Christmas holiday experience!
First of all, I would like to point out that the hotel staffs are friendly and helpful. They were willing to help anywhere that they could. We stayed at Paris W during Christmas period, coming back to the hotel room to get ready and head over to AROLA for dinner, found a surprise present from W on the bed. It was unexpected and it was great! Thank you!
Location of the hotel is more than words can describe. It has 3 stations nearby all within short walking distance. A lot of shops around, great for shopping! However, the hotel was a bit difficult to find with the address. It would be great if someone would have told us that W is located right next to Apple store. :)
Our overall experience was truly enjoyable. I would stay back at the hotel again.
January 2, 2013
Rated 1 out of 5 by Tim69 This hotel fell well below my expactations.
This hotel fell so far below my SPG expectations and platinum level experience, I am taking the time out to write this review so this type of substandard performance is actioned by the management and other guest are not exposed to it.
February 27, 2014
Rated 4 out of 5 by AC90 Great except for breakfast
All great except for breakfast. Clean room, helpful staff, great design.
Breakfast though was a let down - wanted a quick bite before a meeting. Requested "scrambled eggs on brown toast". Took almost 30 minutes for a bowl of eggs on their own to arrive. Followed a few minutes later by some white toast. Followed later still by brown toast. None of it tasted particularly good either and wasnt worth being late for my meeting for. No apologies or discount was offered. For the price very disappointing!
April 15, 2014