Rated 5 out of 5 by DontStayInSheratonMiyako Responsible staff
Someone checked in at my next door and uses the room for some kind of party. Music was as loud as you can only experience when you go clubbing.
I called front desk and hotel staff came and advise them to lower their music, but it was only turned down for 10 min.
I called again, and the staff came but again only for 10 min. I felt that the staff did all they can so I decide to change hotel so I called and ask the possibility of early check out (this was only my 3rd night in a 10 day staying). The staff apologizes and told me no penalty will be charge because they are truly sorry for the situation.
But 30 minutes later, I heard people arguing loudly outside of my room, so I peek from the cat eye, and heard my next door "complaining and objecting" to the hotel security that "last time he rent the room for party and no one cared and complained". Then another 30 minutes passed by everything is quiet. When I called again and only found out that my next door guest was banished by the hotel security.
I cancelled my early check out request right away.
November 7, 2014
Rated 4 out of 5 by wcmkevin Nice & Model Hotel
The location is good nearby the shopping mall. Style is modern. The bed is very comfortable and room is clean.
November 7, 2014
Rated 5 out of 5 by uffi54 Excelent Service and Design
A wunderful Hotel, close to the Airport and the 101.
Excellent service at all levels in all functions.
Stylisch Ambiente and typical W-style design
November 5, 2014
Rated 3 out of 5 by dragonj Platinum with no benefits
Booked and checked in on late Sunday afternoon, the front desk didn't really care I am Platinum member and told me all suites are full. There is a corner room if you like. No benefits explained, just told me "oh, there is happy hour at 5-7" with no further details. Find this quite rude as Le Meridien will give you an envelope with all the details. Guess SPG Platinum is not the same at this hotel.
November 5, 2014
Rated 4 out of 5 by Supermonkey Treat customers not equally
The stuffs are very hospitalist but only to the forein people not Taiwanese. They need further training. My room is very noise. The food is pretty good.
November 4, 2014
Rated 5 out of 5 by Prestigehomme Best Hotel in Taipei
W Taipei is by far still the best hotel in Taipei. It has all the right facilities, amenities and energy in town. Only a few humble comments to share...lobster salad in The Kitchen Table is a little underwhelmed while the mushroom broth is delicious. Welcome desk luggage handling can be improved while I had to wait for almost an hour for them to locate my luggage after arrival. Limo service is excellent, housekeeping service is excellent, welcome team on 1/F is excellent. Woobar service is excellent, room service is excellent. Great staff to mention is Stacy, Joyce, Adam.
November 4, 2014
Rated 5 out of 5 by Lmrenolds Excellent hotel and staff
I have been to a lot of W hotels world wide and I must say W Taipei tops them all so far. Excellent SPG Recognition, wonderful facilities (one of the best gyms you will find anywhere), and fabulous rooms (been to the standard room, corner room, and wow suite).
Only downside is the food. With the high standards I give the this hotel, the food was average.
Anyone contemplating whether to come to this hotel should book it right away! I know this is my hotel of choice whenever I am in Taipei. Thanks W Taipei and all the staff for a great time.
November 4, 2014
Rated 2 out of 5 by disappointed333 will not recommend to SPG member
W Taipei is the worst hotel member with SPG - there is no lounge, no breakfast for platinum members no welcome amenities. Staff made no apology for not accord the SPG loyalty.
October 31, 2014
Rated 4 out of 5 by spg5stars Excellent services
Most of the staffs were very helpful and nice. They did try to satisfy my demands.
October 28, 2014
Rated 3 out of 5 by ViVI1 W Taipei experiences
There's no address & contacts on listed on the room key or the key holder. I used google map to search the address
October 25, 2014
Rated 5 out of 5 by nicojoe Best Hotel in Taipei
What can I add? Everything is great in this hotel, the rooms, the personal, the swimming pool, the wellness area, the fitness center, the kitchen table, the Woobar... Perfect !!
October 25, 2014
Rated 5 out of 5 by SimonKaka Fantastic First Time!
My first time at W Taipei and was definitely not disappointed! The Hotel is extremely young, energetic but at the same time warm and inviting. I stayed in the Fabulous King room and the size was perfect for our short stay. We had breakfast at the Kitchen that was most enjoyable. Overall ambience of the Hotel was great. The only negative(s) - there was a strange smell coming from the toliet which we highlighted to Housekeeping. We received a letter acknowledging the problem and claiming it had been fixed but unfortunately the smell did not disappear throughout our stay. Secondly, I called "Whatever" to apply for the SPG membership they mentioned having to reconnect me etc which did not encourage me to go forward with my request.
October 20, 2014
Rated 5 out of 5 by smackjo Awesome !!!!
The Check-in was fast.. and you find more staff in reception. so no problem for anything. i like the WHATEVER /WHENEVER. counter and from your room telephone as well. English speaking staff so no problem. and its close to so many Malls ,Its a New hotel with lovely pool and coffee shop in lobby. The Bed and pillows were super. and off course the amenities in room lovely. now i wont stay any other place.. W is the best
October 18, 2014
Rated 4 out of 5 by Scott918 This hotel has a good experience
This hotel has a good experience
October 15, 2014
Rated 5 out of 5 by Bkwng18 Fantastic!
Trendy and beautiful hotel. Very conveneience to move around! Great bars and restaurant even if you stay in the hotel. Dont forget there is a beautiful outdoor pool near the bars!
October 10, 2014
Rated 4 out of 5 by MartinY Great hotel, mediocre restaurant
for three consecutive morning, the so called fresh juice only came 20 mins after I placed the order, which my breakfast were long finished already. I ended up taking the juice in the fridge rather than waiting for the fresh juice.
other than that, room was excellent
October 9, 2014
Rated 2 out of 5 by mfmw Underwhelming Experience
Stayed here for 3 nights.
Pluses: (1) Beautiful and well appointed hotel. (2) Staff are eager to serve and please.
Minuses: (1) Breakfast staff and chef cannot cope with a full house and they run out of food well before the kitchen is closed. Not a great variety either for paying such a premium. (2) No turn down service for all 3 nights (3) Check-in staff was not very efficient at all (4) Promised surprise did not happen.
A decent stay but totally underwhelming. I probably wouldn't come back as I'm pretty sure I'd at least get a similar level if not better service for a similar price.
Feedback given directly to the GM.
October 7, 2014
Rated 5 out of 5 by Alvin1010 something could be better
everything in the room is good, but your Ipone dock and JBL music station are all old docking, my Iphone 5s could not use them, what a pity!!
October 5, 2014
Rated 5 out of 5 by KIM1984 'wow' services by Whatever/Whenever Team
I would like to extend my kind appreciation to whatever/whenever team -Ms. Bena(hope I spelled her name correctly) who worked midnight shift on 01/Oct/14. She is extremely professional and absolutely fulfilled 'WOW' factors as part of W team. She deserved my high compliments!
She had helped me solved my problems promptly and efficiency during midnight time even though SPG helpline mentioned that duplicate bookings or cancellation related matters all must speak directly to in house reservation team for assistance during office hours but she just took less than 5minutes get back to me by return call instead on putting me on hold with satisfied solution.
Frankly speaking, W TAIPEI always blow me away with their 'Wow' services and professionalism, been staying 3 times with you. And I will continue to stay with you regardless whatever happen and whenever I travel to TAIPEI just like your slogan!
Thanks once again for your perfect and excellent Team, you made 'W, shine genuinely and brightly!
September 30, 2014
Rated 5 out of 5 by SINK Fabulous Stay - World Class Service
Can't say enough good things about the staff at W Hotel Taipei. Simply excellent. We felt very welcomed from the moment we arrive at the driveway. Most everyone addressed us by name. We did experience minor issues with the evening turndown service, but it did not deter our love for the W Hotel Taipei team. The front desk talents including management are very hospitable. We were treated like royalty at the Kitchen Table during breakfast everyday of our stay. Thanks Theresa, Vita, and Edmund. Cary, you have done a superb job with your management team. I want to thank the W Insiders (Joyce and Vivian) who took care of hard to get dinning reservation for us.
September 9, 2014
Rated 2 out of 5 by Traveller77 Disappointing
My stay was not even close to my expectations as i mentioned in other reviews im not longer going to stay in any W hotel any more
September 4, 2014
Rated 4 out of 5 by Shiu Hotel Swimming Pool
The swimming pool is surrounded by hotel's restaurant and bar. One doesn't feel comfortable to swim in such a surrounding environment with so many peoples watching over the bars and restuarnat.
September 1, 2014
Rated 5 out of 5 by WGuest89 Great Friendly Staff!
The hotel was fantastic, especially the staff who were very polite, kind, attentive and always willing to help! I can't wait to come back!
August 30, 2014
Rated 5 out of 5 by Vince3338 A comfortable hotel
Everything is nice. Staffs are energetic with confidence. Room is comfortable. Breakfast is great.
August 29, 2014
Rated 5 out of 5 by gapman Great location
Very comfortable bed, great location and friendly staff. Music on the loud side upon entering the lobby if you're not into it. Would not go swimming if you don't have a swimmer's body, all eyes on you.
August 27, 2014
Rated 5 out of 5 by Yogibear66 My first stay at the W Taipei
I am not new to the "W" experience as I have stayed in many W hotels but this was my first visit to the W Taipei. The hotel is relatively new and shines with many of the W themes. WIth wide hallways and spacious rooms, I was taken back by the breathtaking views. As a Platinum member I was personally greeted by one of the Hotel Senior Staff and made to feel very welcome. The gym facilities are also very spacious and filled with excellent equipment. The pool is also very nice and well maintained. The food at the Kitchen for breakfast was however disappointing. While the food selection was bountiful it either stayed out too long or was overcooked. Not happy about that. The location for the W is great and was easy to get around. Overall a wonderful experience and will return there again very soon.
August 25, 2014
Rated 5 out of 5 by lanford interesting experience
interesting decorations and wonderful room.
August 24, 2014
Rated 5 out of 5 by lh08 Staffs are very nice & friendly
Hotel staffs are very nice & freindly and they know the places very well.
August 18, 2014
Rated 5 out of 5 by ELau Great hotel
I love the bars and room. Excellent service staff and great room design.
August 17, 2014
Rated 5 out of 5 by Headlakeman First all 5* review I have ever given.
Every aspect of this trip was perfect. Great hotel and employees are some of the most helpful and seem to really enjoy their job. Great location by the subway and a beautiful pool to lay out at during the summer heat. Can't wait to go back.
August 12, 2014