Rated 2 out of 5 by Ctaylorinc Room Great / Staff Not So Much
I didn't feel welcomed at all by the staff. No one was friendly. Whenever you asked for information it was met with disdain. The valet was very unconcerned with getting and receiving your car. Wait time was at least 25 mins or longer which is unreasonable seeing as how much you pa for valet with no other real options for parking. The bar area staff was slow so slow that we got up from our table and paid at the bar. Then were chased down by the waitress accusing us on walking out on the tab when indeed due to her lack of attentiveness and absence was paid at the bar.
I have stayed at The W Hotel before (not this location) and was always extremely pleased but on this visit NOT SO MUCH!
April 8, 2013
Rated 2 out of 5 by CY31 Did Not Meet My Expectations
This hotel did not meet my expectations. When I had checked in as a Gold member, I was told I received an upgraded room. This "upgraded room" was nowhere close to the photos I see on this website. The room was small, the bathroom tiny and the room service mediocre. The bed and the toiletries were the best part of the stay. Whatever/Whenever did not meet my expectations, as they were not able to provide a cord for me to connect my Android phone to the clock so that I could amplify my music. In addition, I called Whatever/Whenever to ask whether the water in the fridge was complimentary and they said yes. When I checked out, there were $20 worth of mini bar charges on my bill. Horrible.
February 8, 2012
Rated 2 out of 5 by NOYB1113 Expensive and Dirty
The room was clean, but the lobby and lobby bathrooms were trashed. The drinks at the lobby bar were ridiculously expensive. The morning after our stay the lobby was trashed with beer bottles, bottle tops and cigarette butts all over the floor. The lobby bathrooms were trashed and no cleaning was happening until after we left the hotel, which was 7:30 am. Coffee was also not available until after 8 am. I would not recommend this hotel to anyone. For the price we paid, everything should be neat and clean and services should be offered early.
November 4, 2013
Rated 1 out of 5 by SnoopDoubleD Total bummer....don't stay here!
This is the most disappointing W Hotel that I have ever stayed in (and I have stayed in many W’s). The lobby looks cool but the building is extremely old and the walls are very thin; so thin that I heard the guy next door on his cell for most of the night. The service was really disappointing, too. I checked-in with my current Platinum card in hand; however the front desk staff didn’t bother to honor it. They didn't even give me a Platinum sleeve for my room key. The only cool element of the room is the bed; everything else sucks. I'm beginning to wonder if it's worth maintaining my status with Starwood when their staff treats you so badly. This hotel does not live up to the W Brand.
February 19, 2012
Rated 4 out of 5 by Cyn26 Club like feel
I liked the 'cool' feel of the decor but it did make me feel a bit dizzy and sleepy, given that it is so dark. Not so sure that a 'club' feel is appropriate for a business event.
While the sink in the bathroom of my room was cute, it is practically nonfunctional. It is so small that when you lean to be over it when brushing your teeth, your head hits the faucet. I would also suggest shelves over the toilet for your guest to use for their toiletries as there is little to no counter top space.
Your staff was very helpful and professional.
October 21, 2013
Rated 3 out of 5 by Geesee An ok stay
The room was fine, the bathroom small but the hallways were not so nice an a little dirty. The room garbage can was not emptied and the carpeting could have used a good vacuuming. The gym was very disappointing - small, not enough equipment for the number of guests using it. I got to the gym every morning at 5:30 just to beat the crowd. The staff was friendly but it didn't feel like what a W should feel like.
January 18, 2014
Rated 3 out of 5 by David28 Good location, lousy service
My wife I chose the W because of excellent location for our labor day trip to chicago. While the hotel was nice (which is what should be expected for over $250 a night) it felt that it was way more focused on being a club than an actual hotel. Our room was very small and the bathroom door was a bit of a joke. As my wife put it, it was a shadow bathroom, as you could bascially see and hear everything that was going on inside. Which I think is a perfect example of what you could expect from this place, everything looks good but isn't all that functional.
Also we were treated very rudely by the front desk staff over a mix up in paperwork that they lost. Not worth sharing the details. The only plus was that the concierage was very helpful.
September 3, 2013
Rated 2 out of 5 by uofiblonde10 Gym needs serious expansion
I stayed at this W for business for 2 nights. I am a Platinum member and typically have nothing but good experiences at Starwood properties. However, this properties amenities are nothing to brag about. I went to the gym 2 days in a row at 5:30 am and all cardio equipment was fully utilized both days. For a hotel of that size having 3 treadmills, 3 ellipticals and 2 bikes is extremely disappointing. For a hotel chain that prides themselves in health this is very very disappointing. In addition, the gym in general was the size of maybe two rooms, just horrible.
April 26, 2013
Rated 2 out of 5 by samjam99 Upscale Trashy
for an SPG category 5 hotel you would expect a minimum level of service. upon arrival, concierge just asked me if i was checking in. with 2 suitcases, he didn't event consider holding the door open and another guest had to hold the door so i can haul my luggage inside (there are no automatic doors at the main entrance) then i had to find my way to check in, with no one around and waiting i had to find an employee somewhere to find the receptionist. Then when i checked in i had to deal with the most unhappy receptionist who instead of checking me in, gave me the most attitude possible and then they charge $6.95 to use the business center computer for 15 minutes. finally the layout is awkward and strange giving it an upscale et trashy feel
August 24, 2013
Rated 4 out of 5 by ChristinaMc Staff not up to standards expected
This was our first stay at a W hotel. I was expecting first class service unfortunately some excelled and some failed. The front door and valet service was very good. Eden at the concierge was excellent. She went out of her way to be helpful. The front desk was not helpful at all. We arrived very early for check in and did not expect a room but did expect a call as to when our room would be ready. I was told I would just have to call back. We also requested a roll away when I made the reservation and was not told until later in the evening we would not receive a roll away. When we requested sheets for the chaise lounge to be used as a bed the maid service entered the room without even knocking and acted like it wasn't a big deal.
July 2, 2012
Rated 2 out of 5 by JessicaAB2013 Do not recommend.
The staff is terrible, by far the worst experience I have ever had a hotel before. The staff will treat you like crap; the only thing that made this hotel somewhat tolerable was the manager Chris. Chris did his best to try and turn our experience around but it did not work.
November 25, 2013
Rated 2 out of 5 by Coffeeaddict Didntfeelspecial
Stayed here for a wedding, but did not get any perks for being SPG. For all the times I stay with Starwood for business, I was hoping for a little special treatment for my personal travel. No such luck. :-( The room had a terrible view. Our requests for simple things like a box of tissue were not responded to. I had to find the maid in the hallway and ask for tissue and toilet paper. We did however have good service from the concierge, George, who recommended a fantastic babysitting service. Also, the doormen were great. Always greeted us with a smile and a fun comment to my son, which made him feel special.Restaurant was ok, small portions and extremely expensive. Not worth the money. Overall, it was a little disappointing from what I usually expect from Starwood.
September 23, 2013
Rated 3 out of 5 by disappointed Just alright
I had been travelling for the last 5 weeks, with this being the last stop of my trip.
For the highest price (granted it was during a holiday weekend - but also already with a special wedding rate), this was the smallest, tightest room i had stayed at all 35 days.
Everything was neat and clean, but also almost difficult to move around - bathroom felt like it could've been an airplane's one.
I have no complaints about the staff and ambiance, everything was nice enough, but there was nothing special about it for the name or price tag.
July 29, 2013
Rated 5 out of 5 by Mattdycr Spectacular!
I spent a few nights here at the end of Summer, after a late arrival of 12am, I checked in, and was given an upgrade, much to my surprise. The room was massive, the bed, heavenly, the bathroom, a vain person's dream. The one issue is all 3 windows in my room could be opened, no screens for safety. (I thought this was non-existent these days) It wasn't a problem for me, but families with kids, it's a possible risk. But, besides that, if you're coming to chicago, stay here, or at the W lakeshore, both hotels are incredibly welcoming.
April 3, 2012
Rated 4 out of 5 by Kimmy100 Clean, but small
The employees were excellent. The room was very clean, but small.
January 20, 2014
Rated 2 out of 5 by jeybird non functional design
W hotels are usually pretty nice but this one disappoints ,mostly due to a really stupid design of the room and furnishings.
I cannot understand why anyone build a hotel that provides no decent storage for guests - no bureau or drawers to speak of.
I cannot understand wht a bathroom should be deigned with zero space to lay out toiletries.
I personally dislike hotels that do not provide a coffee pot, but that's trivial.
Grreat location, not a lot to make a business traveler happy, and impossible for a vacationer with any luggage
February 12, 2013
Rated 5 out of 5 by Vivette W City Center Chicago
The staff was extremely helpful -- particularly John (maestro of the lobby), and George at the concierge desk. The front desk upgraded our room without our asking, and put us on a higher floor. Bottled water was plentiful, the gym -- while not huge -- was larger than those at many similar hotels. I appreciated the hotel package that included valet parking and drink coupons. All in all, I was very satisfied.
January 13, 2014
Rated 5 out of 5 by suman514 Another solid stay!
This was my second time staying at the hotel, and it was another solid stay. The hotel is well situated in the business district, and well-positioned for a 2 hour walk to see some stunning architecture in the loop! It's also close to the metro and the L train.
My room was big, and had a comfortable desk to work on. Bed was super comfortable and there was a walk-in closet (awesome!). Internet connection was really good. All-in-all the room was perfect.
I'd like to give a special thank you to Erwyn who checked me in. He also found me a "normal" hairdryer so that I could do my hair properly. Thank you!
December 13, 2013
Rated 5 out of 5 by Suzan Stay Review
The accommodations were good. However, there was not enough drawer space and the bathroom was tiny. I had no place to set cosmetics on the counter. It was not very female friendly. On 2 occasions towels were not replaced in the bathroom. Staff was friendly and helpful. Restaurant was very pricey. I know it is a gourmet restaurant, however, the quantity of food served was very small for the main dishes. I guess I'm accustomed to Texas portions. The quality of the food was good. I probably would not stay there again.
April 26, 2013
Rated 4 out of 5 by James09 stay at the W
This hotel is near the opera that we attended and also the train station. Cab service is not needed when we tay at the W. We like the hotel for its location especially in Winter. The hotel maintains a high standard and comfort. the staff is always friendly and helpful. Check in and checkout is very efficient.
January 14, 2014
Rated 1 out of 5 by Tonue Unexpected fees!
Upon my arrival at the W checking in I was told that I wasn,t going to get a double bed room which I booked threw Starwood , I was told that if I wanted a. Double room I would have to pay and additional charge of 50.00 per night, so much for getting a discount! One queen size bed for myself and my guest, then they were gonna bring a trundle bed in my room, but not for free 35.00 for that and never did get it ,it's a good thing because it wouldn,t of fit the room was very small . Imthought for sure my needs would of been met, but things didn,t happen that way! The hotel is very dark and gloomy! Wasn,t what I expected at all! I give the W a 1.
August 22, 2012
Rated 1 out of 5 by MIADmom W is for Worst!
This was absolutely the worst hotel ever. Front desk staff was rude (Justin, Rick)
I provided i.d, credit card, and a printed itenerary, and staff insisted on calling my husband at work to make sure "it was ok that I checked in". Was that really necessary?
There were undisclosed fees for everything once there. $55 to park, $50 to get a room with 2 beds- reservation clearly stated there were "2 adults and one child under 17". They crammed us into a King size dorm room, then said if we needed 2 beds it would be $50 extra. They have a policy to freeze $200 on your credit card that "may take up to 30 days to replace". Ours was taken out twice and still not returned! Decor was trashy rather than classy, and mediocre as far as cleanliness. Would not reccomend this one or P-line services either!
July 9, 2012
Rated 4 out of 5 by Hartsbourne Stayed here a lot but this time different
I stay at this hotel fairly frequently and usually have a very good experience with the staff at the hotel..... except for the check-in woman this evening. Surly and unwelcoming would be good descriptors and given both her comments to me and the room I received, limited recognition of my status other than somewhat begrudgingly giving me my 500 bonus points. Certainly didn't feel welcome, no recognition that I was here only last week and the prior week. Could be improved!
October 17, 2012
Rated 4 out of 5 by Averagesizedfemale Smallest hotel bathroom ever
The bathroom was so small, that it was impossible to sit comfortably on the toilet, without the corner of the sink gouging my back. I could hardly squeeze my hand between the wall and the toilet, to reach the handle to flush. There was no counter to place any of my toiletries. Even the tub was narrower than most. The closet was literally bigger than the bathroom, which seemed like an after-thought. However, the food that was served for our meeting was wonderful!
March 10, 2013
Rated 4 out of 5 by Tony2324 Good hotel but.....
the pillows were terrible. The hotel was clean, nice and as adviertised. However, the most important quality a hotel can offer is room comfort and the ability to provide a good night's sleep. In this regard the hotel fell a little short. Additionally, the wall was paper thin. We could hear the conversations in the room next to us at bedtime, however we did not feel justified in complaining because the people next door were just carrying on a normal conversation.
November 7, 2012
Rated 2 out of 5 by Misty71 Very disappointed in Chicago (City Center) location!!!!
I was expecting a top-notch experience and was deeply disappointed. The staff was friendly and attentive, but the facility was far from stellar. The thermostat was installed directly next to the window, so never had an accurate room temp reading. Being in Chicago, this caused the heat to be blowing, non-stop, even when the thermostat was switched to OFF. After getting out of the shower, I had to crack the window open to get the room to cool off. This just caused the thermostat to blow more hot air since the thermostat thought it was only 44* in my room, but it was likely near 70*, which is too hot when getting ready (especially when using the blow dryer). Engineering came and switched out the thermostat after the first night of getting little sleep (had to open the window in the night to get the room to cool off, but had to listen to the howling wind all night...which is quite loud in Chicago). Even with a new thermostat, the system continued to blow hot air and I had to continually have the window cracked open to cool the room below ~ 75*.
The room was extremely small and two people could not stay there comfortably. The bathroom counter was so small that you were forced to use the toilet as additional counter space, which is extremely disgusting! The counter was so close to the toilet that the toilet seat would rub against the toilet paper roll hanging on the side of the vanity. There was a shelf under the sink, but it was completely used up by the towels and blow dryer storage.
There was a dressing mirror, but no other options for putting on makeup or doing my hair outside of the matchbox size bathroom since there were NO electrical outlets near the dressing mirror.
The TV would not come on the first morning that I was there. I placed a call to ask them to look at it while I was at work. I don't know if they ever did, but the TV did come on that night. Much to my dismay, the TV would not come on the 2nd morning, though. The engineer ended up having to change out the TV.
After the engineer changed out the TV, the light installed inside the wall unit (built in with an inspirational saying) would not turn off, so I attempted to sleep with the light on all night as I was already in my PJs and did not feel like being bothered to call a THIRD time to engineering.
All three nights were anything but restful and relaxing.
January 18, 2014
Rated 5 out of 5 by TonyCap Well Worth it
The W city Center, in the heart of beautiful chicago is my favorite hotel to stay in. It is beautiful, the rooms are clean, the staff is friendly. This hotel is well worth it.
October 26, 2013
Rated 5 out of 5 by BMET7979 Great location and cool rooms
I loved the location of this hotel and the room had a style that was incredible. Even the lighting was different than any other hotel i've been in. Loved the underbed accent lighting. Unfortunately the same accent lighting allowed me to see that the floor wasn't vacuumed very well finding two red M&Ms and a few crumbs when i was checking out the under the bed lighting.Would have been a perfect score if not for that.
June 2, 2013
Rated 2 out of 5 by horseygirl Needs improvement
I was not impressed with this hotel. I was expecting more from the brand. I thought it was more of a luxury hotel, but it really wasn't.
October 21, 2013
Rated 4 out of 5 by Chas27 Top dollar, good room, everything extra
although the room was fine, the price was no bargain and everything cost extra.so although the room was very nice at the price it was, things like internet access should have been included. You couldn't even print without pain over 20 cents a page and 30 cents a minute for access and that the price I paid for the room that's ridiculous.
I apologize for poor punctuation as this message was dictated.
March 29, 2013