Rated 2 out of 5 by Charro Quick stay with no breakfast
I recently stayed at the W. The room was fine but the room service was non-existent. I hung my breakfast request on the door and it was picked up but at the appointed time no breakfast. I waited thirty minutes and tried calling room service but no answer there. I also asked them to make sure they changed the SPG number to my account but I just checked the bill and they did not. I'll find another place to stay when I'm in LA.
August 20, 2012
Rated 3 out of 5 by Christieny For a W, not what I expected
Windows don't open - when I called to ask if there was a room with windows that open I was curtly cut off...100% full. No light in the room - natural light I mean. , no menu or other info in my room when we arrived. . No replenishment of bath products. Room is outdated. Lobby is nice and seems most of the focus is on the visitors to the restaurant/bar. Not enough attention to the guests who are staying in room.
September 24, 2013
Rated 1 out of 5 by DisappointedAgain99 Nickel & Diming
I'm repeatedly disappointed with W hotels, but especially this one in Westwood. Nearly every other hotel will offer free wireless and small amenities, and yet the W nickel & dime's you at every turn. For basic internet, it costs $5, and they purposefully slow the internet down because you have to pay $20 for faster internet, which costs them nothing to provide - it's absurd. Their "business center" on the first floor is a joke. You can print for $1/page for black/white and $1.79 for color, but the odds of the print job going through successfully the first time are slim to none. I had a client presentation and needed to print a few copies of a 20-page deck, and after repeated failed jobs, and a couple hundred dollars, I still had a barely adequate couple of decks printed. There is no complimentary anything. Coffee, snacks, water, etc, all come with an exorbitant fee, and it costs $30+ just to park there. If money is no obstacle and you prefer multiple charges to having amenities included, then this hotel is probably fine, but otherwise stay away.
July 16, 2013
Rated 3 out of 5 by Poul18 Overpriced
I was getting tratments at UCLA, and wanted a hotel nearby, and I wanted a room with 2 beds. When I arrived they did not have a room with 2 beds, so instead they said if I would wait to 4:00 pm I could have a small suite, but what they forgot to inform me on was that it was $575.00 a night.
I have allways had good experinces with Starwood, but this time was sure an disappointment.
September 30, 2013
Rated 5 out of 5 by crazyboy The best W I've ever stayed at
The nicest hotel I've stayed at.
Ultra quiet location on sorority row near UCLA campus. If you want a busier hotel stay at the W Hollywood.
Fantastically nice hotel.
Was upgraded to a 2 bedroom room.
This hotel used to be an apartment. You can tell by the doorbells outside each room.
I'm really nitpicking here, but the pool was small.
April 20, 2012
Rated 2 out of 5 by BrianF32 Room did not have heat
The room that I stayed in did not have working heat and was cold when I arrived. The front desk refused to move me to a functional room and the engineer was unable to fix the problem, although he was very nice. He did bring me a space heater which was helpful.
Overall, not having working heat is such a basic thing to get wrong that I can't recommend this hotel.
January 18, 2013
Rated 1 out of 5 by Travelin Disappointed
I thought this hotel was in decline. Couldn't get the heat to work. Cold air kept blowing very noisily. Called engineering and he only got the air turned off in 2 of the 3 rooms. Went to bed past midnight cold and tired. Never got the heat working after trying for several hours. Ugly views out of the 3rd floor suite. I will never stay in this hotel again.
April 20, 2012
Rated 3 out of 5 by Waterpolo7 Needs updating!
We have stayed at this hotel for years when we need to be at UCLA for water polo competitions. However, lately, the hotel looks very worn especially in the lobby and rooms. The lobby furniture is long past its prime and the sectionals in the bedrooms needs help. I am a commercial design and would love to help them update this to be more relevant.
March 8, 2014
Rated 5 out of 5 by Shana above and beyond expectaions!
Have stayed here a few times and always had wonderful service.......this time, better than ever, if that is possible. Had to stay an extra night because of not feeling well, staff went out of their way to make me feel at home. Special thanks to front desk, Tiffany and Merideth. Hope to be back very soon.
January 20, 2013
Rated 5 out of 5 by PHN1 Service
The staff is very friendly and they go out of their way to assist a guest. The room a very large with comfortable beds.
October 14, 2014
Rated 3 out of 5 by MrsH1966 Its ok.
The hotel is in a great location however they do gauge you with a 35 dollar fee for parking per night and 3.50 sales tax on top of it. Its an older hotel that doesnt have free wi-fi nor do they have any USB outlets for charging phones. Coffee at the pool was 5.40. They werent very helpful at the check in either. They didnt say anything about breakfast and where to go or if there even was any. I was there all weekend but still dont know. Also they didnt tell me I needed my key to use the elevators after 10 pm so I was stuck in there until someone came in and pressed my button. I was just starting to panick! The front desk didnt even tell me about the 35 dollar parking fee I saw the sign later.
April 22, 2013
Rated 2 out of 5 by toddr Disappointment
From the minute we stepped in, the experience was below standard. Our room was nor entirely clean, the pool was filthy, and the staff at the pool area was lazy and made us come to them.
I expect more from a hotel I stay in several times a quarter. What a shame.
March 31, 2013
Rated 5 out of 5 by BMURR Amazing Hotel and Friendly Staff
Just stayed at the W Westwood and I was impressed, The property was beautiful and the staff was very friendly. From the moment I checked in to the friendly Wheels staff the trip was amazing. The wet area was beautiful and the WET staff was very accomidating. It was my first time in LA and the location of this hotel was perfect. I would definetly recommend this property!!!
October 7, 2014
Rated 5 out of 5 by Jack3770 The W Los Angeles Westwood is terrific!
My stay at the hotel was beyond my expectations! The staff was courteous and accommodating, my room was beautiful, comfortable, and meticulous, and the food at the restaurant was great. The hotel is also centrally located. An overall perfect place!
June 13, 2013
Rated 2 out of 5 by srqdoc12 MD
Photo of size of pool totally misleading! Closet door almost off. Soundproofing of room very bad! tried to overcharge parking days.......
May 10, 2014
Rated 4 out of 5 by moviestu Hotell used to be great
I've stayed at this hotel multiple times and I'm sad to see the general decline of the property. Great location but it's getting tired and staff are getting tired as well. Not the great W experience it used to be.
October 30, 2012
Rated 5 out of 5 by WFan W Westwood
I am a regular at this hotel and its service never ceases to amaze me. Everyone is literally "at your service" and are extremely accommodating. I give special kudos to Jason, Candace and Alli at the front desk!
March 30, 2013
Rated 3 out of 5 by SandyD1028 Disappointed
We were disappointed in our stay by the poor service at the restaurant on Monday night and the poor service at the bar on both Monday and Tuesday night. The people were great but the service was very slow.
October 31, 2013
Rated 4 out of 5 by jillkirk49 Great for an event
My company has been using this as a venue for an annual event for a few years now, but this is my first year organizing for them. Everything was wonderful: from my stay at the hotel to the event itself. We had a cocktail party out by the pool and the entire staff was very attentive and the food was great. Shannon, my event contact, was absolutely wonderful to work with and super helpful - even getting me a room for my stay in LA. I now know why we continue to come back to the W Westwood year after year. They certainly make putting on a client event a breeze.
September 16, 2014
Rated 4 out of 5 by Ezekiel Subpar service, fantastic stuites, even better location
I stayed in their massive suite for a couple nights with a friend. We were happy to see that there was an additional pull-out bed in the office area. It was only that night where we figured out that there were no sheets for the extra bed. I ended up having to sleep on the couch, which wasn't as bad of a backup plan as I expected, but it was still disappointing to see that there weren't any sheets for the extra bed.
If you plan on having room service, be careful to note the fine print so you don't double-tip, and leave enough time for the food to be brought up. We ordered three plates of food, and it took more than 40 minutes before we received any of it. The food was great, but the wait was too long for the price paid. Aside from that, when the AC refused to turn off during the day, it took three calls over the course of four hours before anyone was sent up to look at it.
The view from the room was amazing at night. I enjoyed sitting at the dining table and looking out over the city to wind down for bed. There are a few local restaurants within walking distance, and many of the fancier restaurants are within a 15 minute drive, and Hollywood Blvd is right around the corner from there.
I still really enjoyed the room. It was clean, modern, and the open floor layout left nothing to be desired.
October 13, 2014
Rated 5 out of 5 by Dali Extraordinary
What a great experience. First time in a W Hotel and it went far and beyond my expectations. Had a great weekend in a great city!
February 10, 2014
Rated 5 out of 5 by GregSnLA W Westwood
Staff was very attentive and took excellent care of me. Room service was very good and staff was very polite.
August 11, 2012
Rated 5 out of 5 by Patti117 My one away from home
I am lifetime platinum spending about 120 nights per year at Starwood properties- many of them at the W Westwood. I LOVE this hotel , great neighborhood close to everything , the rooms are HUGE and they do the best job in the country of upgrading platinum guests. The staff is awesome - calling you by name, they are attentive but not intrusive and always there quickly when you need them. If you decide to "dine in" the food choices are great 930, the backyard or room service - all terrific. AND they have great coffee - a personal must for me. There's also a Bliss spa - see Amy for a shellac mani.. Give this property a try next time you are in LA.
May 9, 2013
Rated 5 out of 5 by deena126 Great location
Centrally located, very nice hotel
June 30, 2013
Rated 5 out of 5 by JoeV Solid Property
Met and exceeded expectations
April 22, 2012
Rated 1 out of 5 by ifeuer Worst W hotel that I have stayed at..
To be honest, this was the worst W hotel I have ever stayed at. The front desk person was awesome..but once I got to the room, was completely disappointed. Disappointed enough that I am evaluating my overall use of Starwood Hotels.
1. The beds that are supposed to be so great and normally are....was horrible...felt like a giant hole in the middle of the bed
2. the lights only turned on with several of the lamps with playing around over and over with them
3. the shower water temperature was ridiculous. water was either burning hot or ice cold...no way to even come close to something in the middle and comfortable
4. water didnt drain in the sink
April 4, 2014
Rated 5 out of 5 by Cameo Ultra-chic, place to be with a great bellmen
A few friends and I decided to travel to see a football game against the USC Trojans and a buddy and I decided to split a room at the W. Unfortunately, our travel arrangements had him arriving earlier than me and the room was booked in my name. I called the hotel and made sure he would be able to check in and they put his name on the reservation as well, so he could. When I arrived at the hotel, they could not find my reservation and when I explained what I asked for, they found his name in the reservation and got me a key to the room. However, I stayed an extra day to visit relatives, so I didn't want him to have to pay for my extra day, so I ensured the front desk had my card on file for the room and incidentals - what my friend and I agreed to before the trip. When I got the bill I saw the room being charged to his card. I had the front desk change the charge, but when he got his credit card statement, he had been charged for the room. I, too, had been charged for the room. The charge was quickly removed from his card, but not what I would expect from a W.
Enough about the problems, let's get to the good stuff. Amazing bell staff. Always opening doors, asking if I need directions, offering bottled water and starting small talk. Great lobby, comfortable, chic decor. The room was perfect. Plenty of lighting and outlets for gadgets. The couch was comfortable as were the beds. The bathroom was big enough to move around, although I wish there were a door for the toilet area. I will easily be back next year for a game versus nearby UCLA.
December 15, 2011
Rated 5 out of 5 by SteadyAT Nice room
First time at this property. Although I had to wait for it (as the room was not yet ready at 2pm), I was given a Platinum upgrade to a larger room - Thank you!
The room was nicely set up with a work area, a living room, and a separate bedroom. The layout and amenities are as you'd expect from the W brand - very nice!
Only caution is if you face the street, traffic and people at the front of the hotel can be noisy. I could hear noise despite being on the 10th floor. I discovered that one of the double paned windows had been left open, and closing it certainly helped. but in future, I'd request a room that faces a different direction.
October 14, 2013
Rated 5 out of 5 by doc702 Wow, what a stay!
I recently returned to the W Westwood - it had been about a year since my last stay and it was just as wonderful as I remember. Gabriel at the Welcome Desk was attentive to my needs at check in. Priscilla remembered my concierge preferences from previous stays and Fabian was ready with the Acura courtesy vehicle. Even when I checked out, I was appreciative of the accommodating staff, when Joseph provided me with tea at an early hour, as there was already freshly-brewed coffee waiting for anyone in need. What a great place! I've already planned my return in a few months - not soon enough! It's a great hotel for anyone visiting UCLA.
August 19, 2013
Rated 1 out of 5 by rshoff Customer Service Lacking
The service at this hotel was totally unacceptable. The hotel manager was unresponsive and seemed quite overwhelmed with all of the service issues at the hotel. Several times I came to the front desk and waited over 10 minutes for some one to come and help me...there was simply no one available. The service at the pool was VERY slow and the pool was closed on Friday with no prior notification to quests. One positive comment were the bellmen - they were all so helpful and nice. This hotel clearly needs better management, better trained staff, and accountability when issues arise. A very very disappointing experience.
July 14, 2014