Rated 5 out of 5 by Andrea22 July 21-27, 2012
I would like to say my stay was excellent. This was a very spectacular facility to stay at and I will definitely stay here again, if ever in San Francisco again. The staff was very friendly, accommodating and knowledgable about the city. I felt like a queen on the first night because when I entered the room I was pleasantly surprised with a complimentary cheese, wine, olives and cracker tray with a nice card welcoming to the facility. Thanks W San Francisco for making me feel like royalty.
August 9, 2012
Rated 1 out of 5 by Philippe123456 Very poor experience
- had to go back three times to get a set of key that would open my door when I checked in. Two days later, it stopped working and I waited 20mn at the door for someone to open it
- was woken up at 2am and 4pm my first night by people partying in the adjacent room
- gym is being refurbished, so had to exercise in the tent the hotel set up outside
- finally, I had to wait 45mn for valet parking to pull up my car on departure. Nearly missed my flight
February 27, 2014
Rated 5 out of 5 by RQD2 Awesome hotel!
This hotel rocks. Very swank, upbeat, and hip atmosphere. Great lounge downstairs. Rooms are very spacious and comfortable. This is one of the best W properties in the US.
August 1, 2014
Rated 1 out of 5 by NYCItalian House Keeping or Points Option for Platinum ?
I came in for the US Open and upon check in the hotel did not have my platinum # on file. After providing my number I was asked if I wanted 500 points or house cleaning?
I stated that the 500 points is part of the Platinum program and had nothing to do with house cleaning.
The young lady at the front desk then said, you are right. The next morning I left for the day and came back late on Thursday (6/14/12) to find my room had not been cleaned nor the bed made. When I called the front desk they stated I could only get 500 points or house keeping and was told the lady that checked me in on 6/13/12 had given me incorrect information. I will avoid ever staying in this hotel again as a 400 night + Starwood Platinum member.
Of final note the bar waitress was rude on 6/13/12 and the service was lousy even with a ~$200 bar tab with clients.
June 18, 2012
Rated 3 out of 5 by cole424 Okay hotel - nice bar, dirty rooms
There was long curly black hair all over our shower which I assume was from the guest that stayed there before us. Very gross. The cable went out in the middle of watching a movie, and the restaurant food was overpriced and tasteless. On the upside, it has a great bar, and the lobby is nice. Best part about the stay was the Acura driver will take you most places in the city for free. He was very kind and pleasant and gave great recommendations.
November 30, 2011
Rated 3 out of 5 by Ernest35 San Fran W Stay
Unfortunately our experience was underwhelming. Both my wife and I had stayed at W Hotels across NA and the San Fran experience didn't live up to our expectations. The room was tiny, the walls were paper thin, the bed covers and blankets were falling apart.
Overpriced and under achieved.
I don't know if our experience would have been different in a different room, but we would not repeat the experience.
Thanks for considering our comments.
September 20, 2012
Rated 4 out of 5 by Kfish Close to Moscone and convenient
This is great place to stay if you have a meeting at any of the Moscone facilities as it is across the street. There is also easy access to Yerba Buena, shooping and restaurants.
July 31, 2014
Rated 5 out of 5 by EngineerMegan Great W!
Loved our stay at W San Francisco! Henry greeted us at check-in with an upgrade to a Spectacular room (we were on a corner with two windows, so double the great views!) and 2 complimentary drinks. The concierge (didn't catch his name, unfortunately) was the best, with great recommendations for dinners and the easiest way to get there, not to mention where to grab some great souvenirs in China Town. We enjoyed brunch (and the World Cup Final!) in the Living Room where the service was top notch, and finished our stay with appetizers and drinks, also in the Living Room. The food and drinks are creative and delicious. Of course you can expect all of the modern luxury of W Hotels here, with a fun Asian twist. I highly recommend the W San Francisco for your next trip to the Bay Area!
July 17, 2014
Rated 5 out of 5 by Dad201303 people make the difference
have stayed here multiple times, with kids, and despite the trendier clientele here, our family of 4 always get the red carpet treatment. We needed some swim goggles of all things so the kids could enjoy the pool, and Robert from the Bliss Spa not only tracked some down for us, he hand delivered them to us at the pool. I thought, wait am I back traveling in Asia? I haven't seen this level of service in a long while.
April 1, 2013
Rated 1 out of 5 by phylik great hotel
noisy downstairs bar; make sure you look upstairs
May 12, 2014
Rated 5 out of 5 by Butch Service
This hotel went out of their way to provide a long lost feature-- SERVICE--- We were delighted. I forgot some items I needed and they actually sent someone to the store to get them for me, without charging. That is unheard of in the USA.
Being provided with water, coffeemaker and just good attentiveness was a delight.
This was my first stay at a W Hotel and now I am sure there will bge many more.
February 19, 2013
Rated 1 out of 5 by weekender doesn't feel like W hotel.
I have always loved W hotel, but this one really does not meet the standard of W hotel.
The hotel is very small and very crowded. stayed with my husband this past weekend, the first day they only give us one small bottle of shampoo, I have to call to ask for additional, 2nd they gave us two conditioners but no shampoo, I waited for 15 minutes, finally they brought it up. when I got out of shower i found out they did not give us any bath towel, I had to use hand towel to dry myself. When I call to ask them for bath towel for my husband, it took them another 15 minutes, don't remember if they even apologized.
Sat evening we went back to the hotel with friends for a drink, all the table were either reserved or roped off for opening bottle only, they have all the table open but hotel guest has no place to sit. we end up had one quick drink and went back to the room.
February 19, 2013
Rated 5 out of 5 by RHDS A wonderful retreat in the middle of the City
We were in town for the SF Marathon and were thrilled with the W Hotel's location for the event. The hotel exceeded our expectations once again. Start to finish it was an outstanding experience.
July 29, 2014
Rated 5 out of 5 by Codydham1 Excellent
Was very happy with my stay here. The staff was very friendly and I had no issues with any part of my stay. They had very good recommendations for entertainment and restaurants. Room was very clean and the view was amazing. It's definitely worth getting an ocean view.
I have stayed at a few SPG hotels in the area (there are around 5) and this was by far the most enjoyable.
August 13, 2012
Rated 5 out of 5 by 1Rachael Excellent
Sara at the front desk was warm & welcoming when I walked up for check in. She was so professional, helpful, and a great first impression of the hotel. She also recommended Trace restaurant for breakfast; and helped me with scanning document and mailings. I was so delighted with the level of service and what was the most convenient hotel for my business travels.
June 18, 2013
Rated 5 out of 5 by AFandLM The W Staff was incredible
Everyone at the W were so helpful and friendly. I had to postpone my stay for a week and the Manager, M. Pace was very understanding and let us come a week later. We were treated royally from the moment we step out of the car. Everyone remembered our names and we never had to ask for anything except for the car when we had to leave. We'll be back soon.
September 17, 2012
Rated 5 out of 5 by EastCoasters123 Great Stay
Level of service is amazing with solid follow-through and up. The Acura service/promotion was great; we were fortunate to be able to use it last minute. Staff was great in helping us get through the heavy traffic surrounding the hotel area.
After running a half marathon that morning we're starving. Our room service dishes were very good!
June 17, 2013
Rated 3 out of 5 by GQ1959 Disappointing
A building site was just outside my bedroom and builders on scaffolding able to look into my room (on the 14th floor. The noise was intolerable. Service at the bar (for food) was abysmal and necessitated a search for someone to serve us. This W hotel a major disappointment in comparison to others. In fairness the Manager did not charge for the bar food (when I chased him down) and also offered to change our room however it was all too little too late. I would stay in other Starwood hotels but not this one
July 14, 2014
Rated 2 out of 5 by cn11 Bad Service
Staff are rude and not thoughtful in solving problems. Very little communication across service providers leading to multiple delays.
July 28, 2014
Rated 5 out of 5 by cdotuntitled Last night in San Fran
Stayed there on the last night of my vacation, lovely Bliss spa treatment, really relaxing. The only bad thing was that the water pressure wasn't strong enough... which is quite unexpected. But other than that, everything was magnificent. Staff was great, the room decor was really unique, etc. Definitely worth staying there!
May 19, 2013
Rated 4 out of 5 by Mpedersen Great location
The hotel is starting to look a little run down and from an eating perspective, choices are too limited. We know that parking is expensive all over SF, but $60 per night to park a car just seems a bit excessive.
Staff was great and we received some nice notes and gifts from hotel during stay.
January 5, 2014
Rated 4 out of 5 by Aegina Beautiful, modern hotel
The location and accommodations here were excellent -- my daughter and I were able to watch the New Year's Eve fireworks from our large window (complete with window seat!) and we loved the stylish furniture as well as the foot massager under the desk. Other perks included the small gift given to my daughter at check-in and a bottle of champagne for New Year's.
I was somewhat surprised that there wasn't a kettle in the room, although Whatever/Whenever promptly brought one upon request (I like to have hot beverages throughout the day.) I didn't expect there to be as many scuffed and scratched areas as there were (in the bathroom, on the cabinets, etc.) But my biggest disappointment was that the hotel charges $14,95 a day for basic in-room internet. That is astounding when you consider that virtually all other hotels (including budget hotels) provide free WiFi. To her credit, the guest service agent checking me out removed the charge when I questioned it, but this fee seems to be unnecessarily petty of the W.
January 2, 2014
Rated 1 out of 5 by Happytraveller788 Disappointed
This is our first night at the hotel, another three nights to go. We are disappointed already. This hotel is not family (ESP kids) friendly. The front desk staff is not friendly. The bed size is too small, the bath tub is not clean...... Not recommend for family holiday stay
November 30, 2013
Rated 5 out of 5 by WorldTraveler73 Excellent Rooms and Staff
Very nice rooms, especially the corner rooms with a cozy corner area for having drinks, chatting or playing a board game. Staff were very friendly and helpful with everything. The South of Market location close to Union Square, MOMA and nightlife is also very convenient.
November 25, 2013
Rated 4 out of 5 by David1030 Good Stay
Good stay. You have beautiful & new public spaces. It would be nice to see the room decor match the public spaces.
July 27, 2014
Rated 5 out of 5 by JPSandS Well-designed, professional staff
W Hotel San Francisco is the best W I have stayed in. The rooms were stylish and comfortable, the view out my window was great, the proximity to shopping and sites was perfect, and the hotel staff members were very friendly, helpful and intuitive to the guests needs.
July 13, 2013
Rated 5 out of 5 by Spgs13 W=Wow
Had a great 5 days at the W. Any question and just about any request was greeted warmly and quickly.
This hotel is ultra hip and mostly quite young.
Trace restaurant has great food and concept, however service was a bit slow on Sunday for their "Brunch".
July 7, 2013
Rated 3 out of 5 by kcplanner OK place ... look at other properties, first
Bliss spa was terrible !! We also had hot water issues and on one day had not hot water at all !! A comped movie doesn't make up for not being able to have a shower ! Bar staff is not consistent with drinks. Hotel feels a bit dated.
January 2, 2014
Rated 5 out of 5 by Manju Great hotel
have stayed here many times.
excellent location and service.
dined at restuarant for breakfast and dinner most days and service was excellent and food great.
only issue was the elevator/lift noise we experienced from our corner room on 30th floor
July 22, 2012
Rated 4 out of 5 by CAtravelerFromNY Great Decor. Courteous Staff.
This hotel has all the markings of a modern contemporary style. Welcome mats on the elevator for each time of day was a nice touch. Staff was friendly and courteous. The room was a little smaller than I expected but featured convenient amenities like a multi charging station for mobile devices (no Lighting connecter for newer Apple OS devices). My only complaint was the breakfast menu at Trace seemed a little pedantic. Otherwise an enjoyable stay.
July 16, 2014